Iso 20000 standard implementation

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ISO 20000 Standard Implementation – Overview

Executive Summary ,[object Object],[object Object],[object Object]

Some Facts about ISO 20k ,[object Object],[object Object],[object Object],[object Object],[object Object]

ISO/IEC 20000 - Breakdown ,[object Object],[object Object],[object Object],[object Object],[object Object]

ISO 20000 View of the 13 Service Management Process

Clause: Requirements for a Management System ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Clause: Planning and Implementing Service Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Clause: Planning New Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Clause: Service Delivery Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Clause: Relationship Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Clause: Resolution Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Clause: Control Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Clause: Release Process ,[object Object],[object Object],[object Object],[object Object],[object Object]

What is Eligibility Criteria for ISO 20K ,[object Object]

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