1. WELCOME
TO
INFORTECOR SOLUTIONS

2. • Company Overview
• Company structure
• Infrastructure and facility
• Technology
• BPO Projects
• HR Practices, Recruitment &
Training
• Recruitment capability and
practices
• Training paradigm
• Performance mgmt & quality
• IPR protection & security
• Our value proposition.
• Our commitment
AGENDA

3. COMPANY OVERVIEW
Established in the year 1996.
Containing 50 employees.
We are into 4 main streams :
Training
Consultancy
Development
BPO Projects
A center of innovations.
Experienced Team, support.
Strong Management Focus.
•High skilled, vast experience
domain expertise

4. Infortecor Solution Pvt ltd
Training
Development consultancy
ProjectsSoft
languages
Final year
Short Term
Long Term
Client
management
Placement
IT HR BPO
Voice
Non -
voice
Development
Training
COMPANY STUCTURE
Product
Application

5. INFRASTRUCTURE AND FACILITY
INFORTE COR SOLUTIONS
PVT Ltd.,
100% power Back up from UPS
Medical rest room, cafeteria
Well furnitured training room &
work space
Captive generators
HR admin room
CS admin room
T&D admin room
Well designed reception space.

6. PROJECT UNDERTAKEN
Start up Training
Marketing Placement
BPO Projects IT project

7. BPO PROJECTS
DATA
ENTRY
PROJECTS
FORM
FILLING
PROJECTS
CONVERS
ION
PROJECTS
Govt.
DATA
ENTRY
PROJECTS

8. TECHNOLOGY
One infrastructure setup of 50 seats
Certified LAN network cabling
 24 hrs internet connection with up to 10Mbps bandwidth
 Power backup: Online UPS for servers & agent PCs
 24 hrs Generator for infrastructure & facility
 Firewall for Security, Anti virus from Norton
 IT – Infrastructure modeled on in-house intranet portal, used for
MIS/HRD and Operation

9. •Employee and
Organizationa
l Champion
•Administrative
Expert and
Service
Provider
•Change Agent•Strategic
Partner
HUMAN RESOURCES
Efficiency & Credibility initiatives
Immediate/Operational Focus
Processes
Processes

10. Advertisement
Co-branded ads
Employee Referrals
Consultants
• 10 accredited
partners aligned to
our vision
•Constant Feedback
Dedicated
Resourcing
Group
Profile
Matching
Preliminary
screening
Functional
Knowledge
Personal
Interviews
Based on Client
Inputs and Processes
Verbal Reasoning Test
and Voice
Communication
GD, KB Skills, APTI
Test , Voice and
Accent test
Orientation Problem
Solving Capability,
Overall Attitude &
Energy
Recruitment Capability & Practices
Our multi-stage recruitment process ensures we have stringent quality control
while operating at large scale at all times

11. Campus Drive
The initial screening / written tests are conducted by us as per client Standards &
Requirements
The top candidates are short listed / lined up for final interview and selection.
Based on the professional / location requirement of the Organization the suitable
,Educational Institutions are short listed and sent for approval for conducting the
Campus Drive at convenient dates
A mutually suitable date is frozen in consultation with all stake holders and the
process of selection will be completed.

12. RESUME
BUILDING &
GD/PI
EMBEDED
TRAINING
APP DEV
TRAINING
IT SKILLS
BUILDING
STATE OF THE
MATERIAL DESIGNED
WITH INPUT FROM
OVER 15 TOP
COMPANIES
WITH THE REAL TIME / HARD
CORE TRAINERS
SPECIALLY DESIGNED
MATERIAL WITH REAL
TIME EXMPls
TRAINING ON SOFTWARE
LANGUAGES
TRAINERS WITH BOTH TEACHING
AND INDUSTRY EXPERIENCE
TRAINING PARADIGM

13. PERFORMANCE MANAGEMENT & QUALITY
THE OBJECTIVES OF THE PERFORMANCE APPRAISAL ARE AS
FOLLOWS:
Provide feedback to the employees on their performance.
Assessment of Training needs.
Compensation(increment) decisions.

14.  A Focus on Cost Savings to Client
 A Focus on Delivering Services That are World Class
 A Focus on Client Success Criteria
 Collaboration with Client on Key Initiatives
 Dedicated, Experienced Management
 Domain and Process Expertise
 Financial Strength
 Strategic Partnership
 Robust Quality Systems
 Proven Project & Service Management Methodologies
 Effective Transition and Implementation Model
 World-class Infrastructure
We are committed to delivering measurable business benefits to the Client
Our solution is characterized by:
Our Commitment

15. Balanced Scorecard based on Stack Ranking
3 4
2 1
Revenue or Cost per
contact, ROI
Retention,
Loyalty
Performance
Customer Satisfaction Financial Performance
Processes
People
Product / Service
Performance
Staff Motivation
Incentives
Employee Satisfaction
leading to Retention, Loyalty,
Growth
Volumes,
Productivity,
Quality

16. Balanced Scorecard
Accuracy of contact forecast
Training & documentation
Employee turnover
Employee Satisfaction
Accuracy and timeliness to
meet Contractual obligation
Process Conformance
Timeliness of reports
Employee Satisfaction
Productivity
Call Abandonment rate
Average Handle Time
Average Talk Time
Average Hold Time
Average Queue Time
Average Speed of Answer
Longest Queue Call
End to End Process Audit
Product Performance
ROI
Overall operation cost
reduction
Overall service Efficiency
Phone Utilization/Occupancy
Cost per call minute
People productivity measures
Financial Performance
Customer Satisfaction
First Contact Resolution
Time to resolve
Percentage of resolution
Escalation of unresolved to
appropriate authority
Customer call-back accuracy
Customer Experience Audit
Customer Satisfaction

17. IPR Protection and Security
Physical Security
 Restricted access to the production area
 Physical segregation of separate projects
 Separate visitor/ service entrance
 Secure server room with restricted access
Logical Security Network Security
 Role based access to servers
 Segregation of servers by function
(i.e. development, testing, operations)
 Segregation of servers by customers and projects
 Restricted and controlled access to CD Writers.
 Password/ user ID based log in
 ISA driven authentication mechanisms
 FTP permissions to only authorized managers
 Logical LAN sub segments
 Audit trails
 Administrator/DBA autonomy for access
 Norton anti virus software
 Firewalls
 Back up / archival of critical software and
 all logical volumes

18. Achieving Mutual Success along with the Client
Client objectives
• Cost-effective outsourcing solution
• Higher productivity and efficiency in processes
• Consistency in performance
• Close working relationship with BPO partner
Infortecor solutions pvt ltd objectives
• Extending the Relationship
• Relationship with world-renowned client
• From single-process to multi-process
outsourcing
Client Benefits
• Business process optimization by
us
• Immediate cost-effective results
• A stable long-term relationship
with steady improvement
• Quality processes
• Our 100% commitment to success
Our Benefits
• A steady, long-term process
• Reference customer for BPO
• Expanded service opportunities
• Returns on investments made, through
long-term relationship
• Ramp-up opportunity for business
growth
• Pride in working with on behalf of a
world class company like the Client
OUR VALUE PROPOSITION

19. ADDRESS : ITCS, Eagle Arcade, #578,
2nd floor,36th Cross, 2nd Block ,
2nd Main, Rajaji Nagar,
Bangalore – 560010.
+91-8904077879 / 080-6066 7777
info@infortecorp.com