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THE
CHANGING
FACE OF
THE INDIAN
MOBILE
USER
InMobi is a global provider of enterprise platform for marketers. As a leading technology company, InMobi has been recognized as
a 2018 CNBC Disruptor 50 company and as one of Fast Company’s 2018 Most Innovative Companies.
In-App Advertising
Audiences at scale on premium in-
app video inventory
Pulse
The World’s Largest Mobile
Market Research Platform
CDP
Do more with your
customer data
DSP
Programmatic
Advertising Platform for
Scaling Mobile Growth
ABOUT
INMOBI
45
THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING
HANDBOOK
ConnectX
Customer Delight
Platform for the Omni-
channel World
ABOUT
INMOBI
Bold, unconventional & imaginative
Shaping
Consumer
Experiences
Driving
Industry
Innovation
Building global
thought
leadership
Ranked 3rd among World’s Top 10
Innovative Companies
2018 CNBC
50
Disrupter List
50 Disruptive
Companies
46
THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING
HANDBOOK
INTRODUCING THE SPEAKER
vasutaagarwal @vasutaagarwal
Vasuta Agarwal
VP & GM, India and South Asia
WHAT CAN YOU LOOK FORWARD TO?
The Evolving Indian Mobile User
2019 Advertising Industry Overview
Mobile Marketing: Key Challenges in 2019
5 Mobile Marketing Trends to Look Out for in India
4
17
22
28
Poll:
What function are you
part of in your
organisation?
THE EVOLVING
INDIAN MOBILE
USER
THE EVOLVING DIGITAL USER: 2013 TO
PRESENT
Source: Digital Opportunity, Indian media and entertainment 2017, EY eMarketer
201
3
2018
23.8%
of population are smartphone users
1.9
men for every woman
among 18-24 year olds
40 to 50%
rural, semi-urban audience
54%
over the age of 25
40%
over the age of 25
29
%
rural audience
2.6
men for every woman
6.2
%
of population are smartphone users
OLDE
R
RURA
L
GENDE
RBALANCE
D
SMARTPHONE
USER
S
5
THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING
HANDBOOK
MOBILE LEADS LARGE-SCALE DIGITAL
ADOPTION
Source: Imagining Trillion Dollar Digital India, IBM & Kalaari Capital
90%mobile phone
penetration in India
by 2022
60%of India’s population
will have smartphone
and fast & reliable data
connectivity
by 2025
450 MNof India’s buyers will be
digitally influenced by
2025
18
GB
data consumption
per Internet user by
2025
2025
2022
2025
2025
6
THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING
HANDBOOK
THE 2019 MOBILE SAGA
• BHARAT IS THE
NEW FACE OF
MOBILE INDIA
• WITH OTT,
SMARTPHONE IS
NOW PREFERRED
FOR VIDEO-
VIEWING
• MOBILE IS
REDEFINING
MCOMMERCE
• GAMING IS
SKYROCKETING
AMONG ALL
DEMOGRAPHICS
7
THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING
HANDBOOK
BHARAT IS THE NEW
FACE OF MOBILE INDIA
Source: Mobile Marketing Ecosystem Report 2018, India, MMA & GroupM
147
87
219 226
176
187
280
29
1
306
373
456
478
Rural Total
201
5
201
7
2016
June 2018
Urban
Mobile Internet Users (In Millions)
8
THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING
HANDBOOK
‘TIS THE AGE OF NON-ENGLISH LANGUAGE
USERS
Source: Mobile Marketing Ecosystem Report 2018, India, MMA & GroupM
#IndiaTrends2018: Trends shaping Digital India, KPMG
English language Internet users
Hindi language Internet users
12x
growth
2x
growth
2011
202
1
Internet User Base in India (In Millions)
500 MNIndian Language
Speakers
E
1n
2gli
5sh Sp
Meak
Ners
5Hin
2di
1Sp
Meake
Nrs
9
THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING
HANDBOOK
GAMING IS THE NEW MARKETING
OPPORTUNITY
Source: The Power of Mobile Gaming in India’ released by the Mobile Marketing Association (MMA) and Kantar IMRB in association POKKT
Majority of gamers prefer “free to play” games
250 MN+
Mobile gamers in India
60 MINS+
Daily average time spent playing mobile games
20
1
269
326*
The Gaming Boom is engulfing India
368* *Estimated
201
6
201
8
2020 2022
Number of Gamers in India (In Millions)
28%
Freemium games
92%
Free to play games
11%
Pay to play games
Type of Games Downloaded
1
0
THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING
HANDBOOK
INDIAN WOMEN ARE OUTPLAYING MEN IN
GAMING
Source: InMobi Network Data
Women engage with Gaming apps more than any other app category
57% 43% 73%
27
%
Gaming Non-Gaming
Male
Female
Over 50% of gaming audience is 24+. This means that the range of
brands that can tap into the mobile gaming market is limitless
47% 33%
15%
5
%
18-24 25-34 35-54 45-54
1
1
THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING
HANDBOOK
MOBILE VIDEO CONSUMPTION IS INCHING CLOSER TO LIVE
TV
The OTT world is driving a connected video viewing experience across devices
Smartphone Video
Viewers in 2018
52 MINS
Spent on Viewing
Video in 2018
103.5 MN 224.7 MN
Smartphone Video
Viewers by 2022
84 MINS
Spent on Viewing
Video by 2020
India Global
73
50
22
66
Live TV
45
Smartphone
On Demand TV
37
Screen video view timings (in minutes)
Source: Online Video Forecasts 2018, Zenith annual Report
eMarketer
MOBILE MARKETING ECOSYSTEM REPORT 2018, INDIA, MMA & GroupM 1
2
THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING
HANDBOOK
MOBILE IS DESIGNING M-COMMERCE
EXPERIENCES
Source: The Indian Festive Season Guide For Marketers, InMobi, 2018
eMarketer
Time spent on Mobile For shopping
Mobile is cementing its place
as the choice of medium for
Shopping even among rural
consumers
Retail mCommerce Sales
purchases will be
made on mobile
Smartphone Shopping Activities
22% 19%
17%
compare prices find discounts
research products
14
%
product reviews
$20.6 BN
201
8
$40.5 BN
202
1
1 IN 3 1
HOUR
average time spent
daily on shopping
Online/
Desktop
Mobile In-Store TV Others
Urban 21% 27% 25% 9% 18%
Rural 15% 33% 18% 12% 21%
Tier 2 18% 26% 21% 15% 19%
Medium Primarily Used for Shopping
1
4
THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING
HANDBOOK
WHEN DO CONSUMERS USE THEIR SMARTPHONES TO RESEARCH OR
SHOP?
Source: The Indian Festive Season Guide For Marketers, InMobi, 2018
23
%
16
%
17
%
23
%
14
%
6
%
6-9 AM 9-12 AM 12-4
PM
4-8 PM 8-11
PM
11-6
AM
Early Morning and Early evening are lucrative “prime time” moments for shopping
25%
20
%
15
%
10
%
5
%
0
%
1
5
THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING
HANDBOOK
Source: The Indian Festive Season Guide For Marketers, InMobi, 2018
HOW DO MOBILE ADVERTISEMENTS IMPACT CONSUMER
SHOPPING?
Mobile ads Impacts the entire purchase funnel during shopping
Awareness
Favorable Opinion
Consideration
Shopping
Sale
Introduced you to something new (15%)
Provided you with better options (23%)
Helped you find something nearby (26%)
Caused you to reconsider a product (13%)
Influenced your in-store purchase (11%)
Influenced you to buy via your mobile (14%)
1
6
THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING
HANDBOOK
Poll:
Which industry do you
belong to?
2019 ADVERTISING
INDUSTRY
OVERVIEW
DIGITAL MEDIA TO OUTPACE TRADITIONAL
MEDIA
Source: DAN REPORT, DIGITAL ADVERTISING IN INDIA
2018
The Indian ad industry is pegged to touch the INR 77,623 Crores (~$11.9 Billion) mark by
2020. The Indian advertising market is expected to grow at a very high rate over the next few
years. It is well-poised to compete with China in the Asian market. This growth will be driven
by the smartphone revolution and the subsequent spends on digital advertising.
Digital media ad spends currently contribute to 15% of the total advertising industry and are
expected to reach 24% of the entire market by 2020
51,463
55,960
61,933
69,113
77,623
11
%
12
%
12
%
201
6
201
7
2018
F
2019
F
2020F
Indian Ad Industry (In Cr)
Growth
9%
12
%
201
6
201
7
2018
F
2019
F
2020F
15
%
18
%
21
%
24
%
88
%
85
%
82
%
79
%
76
%
Traditional Media Digital Media
1
8
THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING
HANDBOOK
SEARCH DECLINES; DISPLAY AND VIDEO GAIN IN
DIGITAL
Source: DAN REPORT, DIGITAL ADVERTISING IN INDIA
2018
Spends on digital video is expected to see the highest CAGR of 38% from 2016-2020. Its
share of spends is expected to increase from current 19% to 22% by 2020
Spends on search will reduce from current 26% to 22% by 2020
Display Video Search
27
%
26
%
25
%
23
%
22
%
21
%
22
%18% 19% 20%
20% 21% 21% 21% 22%
2016 2017 2018F
Digital Media Spends by Format
2019F 2020F
1
9
THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING
HANDBOOK
eCOMMERCE, BFSI, TELECOM & MEDIA PIONEERING DIGITAL
ADOPTION
Source: DAN REPORT, DIGITAL ADVERTISING IN INDIA
2018
7
%FMCG
Others
Share Of Digital In Total Spending Across Verticals
30%
eCommerce
26%
24%
Telecom
BFSI
23%
Media &
Entertainment
19%
Consumer
Durables
16%
Retail
12%
Auto
9%
20
THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING
HANDBOOK
Poll:
What are your biggest
challenges in 2019?
MOBILE MARKETING:
KEY CHALLENGES IN
2019
GAINING A SINGLE CUSTOMER
VIEW
What Marketers Can do:
 Connect the entire marketing ecosystem
and extended value chain
 Invest in technology that helps
acquire and/or integrate customer
data through various touch points.
Source: InMobi Research 23
THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING
HANDBOOK
Marketers need a 360 degree view of who their customers are, what they like, and how they engage
with the brand
01
DATA PRIVACY &
TRUST
Putting the consumer first is crucial for the long-term health of our
industry for several reasons.
Source: InMobi Research 24
THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING
HANDBOOK
02
What Marketers Can do:
•Invest in data specialists to comply with privacy
regulations
•Understand audience’s data privacy comfort level
•Reduce vulnerability to data breaches
•Reassure and build trust by communicating about policy
revisions
AD
FRAUD
What can marketers do:
• Develop Pattern Recognition and Heuristics
• Prevent Fraud by Detecting Fraudulent Patterns Prior to
Impression
• Integrate Your First-Party Data with Your Advertising Partner
• Curate Your Own Database of Blacklisted Ips
• Leverage machine learning to drive ad-fraud prevention
27
THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING
HANDBOOK
03 Mobile fraud takes various forms and hence, necessitates a multi-layered approach to
protection, detection and prevention of fraud.
ATTRIBUTIO
N
esearch 26
THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING
HANDBOOK
04
What Marketers Can do:
• Build a thorough understanding of attribution models -
both view-through and click-through attribution in in-
app and mobile web environments, and multi-touch
attribution
• Evaluate partners with the right attribution windows
to maximize performance
With a marketer’s continuous struggle to keep up with the rapid proliferation
of marketing touchpoints and channels, it is imperative that a holistic and
effective attribution model is adopted.
MEASURING BUSINESS
IMPACT
What Marketers Can do:
• Acquire customer data through various touch
points.
• Eliminate siloed efforts on tracking,
measurement and reporting.
• Build integrated systems to establish the true
impact of marketing on business.
Source: InMobi Research 25
THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING
HANDBOOK
05 The ability to track and measure impact across all channels, analyse
data holistically to draw insights, properly allocate budget and
demonstrate ROI.
Poll:
What trend do you think
will peak in 2019?
5 MOBILE MARKETING
TRENDS TO LOOK OUT FOR
IN INDIA
ACHIEVING A 360-DEGREE VIEW OF
THE CONSUMER WILL BECOME A
REALITY
Source: InMobi Research
0
1
29
THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING
HANDBOOK
CUSTOMERS ARE THE CENTER OF YOUR
BUSINESS
Centralize
Centralize your
customer data into a
single access point
Connect
Connect 1st Party
data sources into
one customer view
Enrich
Deepen your understanding of
consumer behavior by linking 2nd and
3rd party data sources to your
customers
Build
Inteligently segment
users and create lookalikes
E.g.: high value users
Activate
Grow and activate
your customers
more effeciently
and effectively.
Drive new revenue
opportunities
30
THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING
HANDBOOK
IN-APP MOBILE VIDEO IS GOING TO PAVE THE WAY
FOR NEW LEVELS OF CUSTOMER ENGAGEMENT
32
THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING
HANDBOOK
02
In-app Targeting High Interactivity/
Engagement
High Performance/ROI
Reach + Frequency
Brand Safety + Viewability
MCDOWELL’S NO.1 LEVERAGES MOBILE VIDEO TO BATTLE
THE MENACE OF DRUNK DRIVING
3.9 MILLION unique users reached
296,000 clicks
33
THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING
HANDBOOK
SDK, In-App Vertical
Video
Location-based
targeting
TARGETED MESSAGING IN VERNACULAR
LANGUAGES WILL BECOME A PRESSING
NEED
7
%English
30%
Other Regional
63%
Hindi
Source: Digital Opportunity, Indian media and entertainment 2017, EY, InMobi Research
35
THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING
HANDBOOK
03
Content Consumption (Time Spent)
Source: Digital Opportunity, Indian media and entertainment 2017, EY
INMOBI &WYNK MUSIC WORK WITH DIAGEO TO BUILD AWARENESS AROUND #NO1YAARIJAM
CAMPAIGN ON MOBILE
302 K song downloads
Completions
6%
Kannada
30%
Kannada
71%
Hindi
32%
Hindi
18%
Punjabi
33%
Punjabi
3%
Rajasthani
39%
Rajasthani
36
THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING
HANDBOOK
2.1 million streams in 10 days
Streams
PROGRAMMATIC AWARENESS AMONG MARKETERS WILL INCREASE
Source: Mobile Marketing Ecosystem Report 2018, India, MMA & GroupM, InMobi Research
$210.6
MILLIO
N 201
7
$371.7
MILLIO
N201
8
Programmatic Ad Spend
$116.
2MILLIO
N 201
6
+81
%
+76
%
38
THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING
HANDBOOK
04
HOW DID A MAJOR FMCG BRAND GET MOBILE VIDEO
RIGHT ON PROGRAMMATIC?
SDK, In-App Mobile
Video
Brand-Safety
Compliance
Premium Audience Targeting via
Gaming
21 MNVideo views
driven
1.5xHigher video
completion rates
100%Higher view ability as
measured on Active View
39
THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING
HANDBOOK
ADOPTION OF ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING WILL ACCELERATE
Source: InMobi Research
05
4
1
THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING
HANDBOOK
APPLYING MACHINE LEARNING & A.I. TO
MOBILE
Prediction & Targeting
Each user propensity Creative optimization
and selection
Site context Auto campaign
systems
Un-discoverable
Segments
What makes a
winning mobile
creative
Anti-fraud Marketplace price
prediction
The Creative Brand Safety Campaign Management
42
THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING
HANDBOOK
WHAT’S YOUR 2019 MOBILE
MARKETING MANTRA?
44
THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING
HANDBOOK
Get in touch with us at mobilemarketing@inmobi.com
Q&A

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The Changing Face of the Indian Mobile User

  • 2. InMobi is a global provider of enterprise platform for marketers. As a leading technology company, InMobi has been recognized as a 2018 CNBC Disruptor 50 company and as one of Fast Company’s 2018 Most Innovative Companies. In-App Advertising Audiences at scale on premium in- app video inventory Pulse The World’s Largest Mobile Market Research Platform CDP Do more with your customer data DSP Programmatic Advertising Platform for Scaling Mobile Growth ABOUT INMOBI 45 THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING HANDBOOK ConnectX Customer Delight Platform for the Omni- channel World
  • 3. ABOUT INMOBI Bold, unconventional & imaginative Shaping Consumer Experiences Driving Industry Innovation Building global thought leadership Ranked 3rd among World’s Top 10 Innovative Companies 2018 CNBC 50 Disrupter List 50 Disruptive Companies 46 THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING HANDBOOK
  • 4. INTRODUCING THE SPEAKER vasutaagarwal @vasutaagarwal Vasuta Agarwal VP & GM, India and South Asia
  • 5. WHAT CAN YOU LOOK FORWARD TO? The Evolving Indian Mobile User 2019 Advertising Industry Overview Mobile Marketing: Key Challenges in 2019 5 Mobile Marketing Trends to Look Out for in India 4 17 22 28
  • 6. Poll: What function are you part of in your organisation?
  • 8. THE EVOLVING DIGITAL USER: 2013 TO PRESENT Source: Digital Opportunity, Indian media and entertainment 2017, EY eMarketer 201 3 2018 23.8% of population are smartphone users 1.9 men for every woman among 18-24 year olds 40 to 50% rural, semi-urban audience 54% over the age of 25 40% over the age of 25 29 % rural audience 2.6 men for every woman 6.2 % of population are smartphone users OLDE R RURA L GENDE RBALANCE D SMARTPHONE USER S 5 THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING HANDBOOK
  • 9. MOBILE LEADS LARGE-SCALE DIGITAL ADOPTION Source: Imagining Trillion Dollar Digital India, IBM & Kalaari Capital 90%mobile phone penetration in India by 2022 60%of India’s population will have smartphone and fast & reliable data connectivity by 2025 450 MNof India’s buyers will be digitally influenced by 2025 18 GB data consumption per Internet user by 2025 2025 2022 2025 2025 6 THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING HANDBOOK
  • 10. THE 2019 MOBILE SAGA • BHARAT IS THE NEW FACE OF MOBILE INDIA • WITH OTT, SMARTPHONE IS NOW PREFERRED FOR VIDEO- VIEWING • MOBILE IS REDEFINING MCOMMERCE • GAMING IS SKYROCKETING AMONG ALL DEMOGRAPHICS 7 THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING HANDBOOK
  • 11. BHARAT IS THE NEW FACE OF MOBILE INDIA Source: Mobile Marketing Ecosystem Report 2018, India, MMA & GroupM 147 87 219 226 176 187 280 29 1 306 373 456 478 Rural Total 201 5 201 7 2016 June 2018 Urban Mobile Internet Users (In Millions) 8 THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING HANDBOOK
  • 12. ‘TIS THE AGE OF NON-ENGLISH LANGUAGE USERS Source: Mobile Marketing Ecosystem Report 2018, India, MMA & GroupM #IndiaTrends2018: Trends shaping Digital India, KPMG English language Internet users Hindi language Internet users 12x growth 2x growth 2011 202 1 Internet User Base in India (In Millions) 500 MNIndian Language Speakers E 1n 2gli 5sh Sp Meak Ners 5Hin 2di 1Sp Meake Nrs 9 THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING HANDBOOK
  • 13. GAMING IS THE NEW MARKETING OPPORTUNITY Source: The Power of Mobile Gaming in India’ released by the Mobile Marketing Association (MMA) and Kantar IMRB in association POKKT Majority of gamers prefer “free to play” games 250 MN+ Mobile gamers in India 60 MINS+ Daily average time spent playing mobile games 20 1 269 326* The Gaming Boom is engulfing India 368* *Estimated 201 6 201 8 2020 2022 Number of Gamers in India (In Millions) 28% Freemium games 92% Free to play games 11% Pay to play games Type of Games Downloaded 1 0 THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING HANDBOOK
  • 14. INDIAN WOMEN ARE OUTPLAYING MEN IN GAMING Source: InMobi Network Data Women engage with Gaming apps more than any other app category 57% 43% 73% 27 % Gaming Non-Gaming Male Female Over 50% of gaming audience is 24+. This means that the range of brands that can tap into the mobile gaming market is limitless 47% 33% 15% 5 % 18-24 25-34 35-54 45-54 1 1 THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING HANDBOOK
  • 15. MOBILE VIDEO CONSUMPTION IS INCHING CLOSER TO LIVE TV The OTT world is driving a connected video viewing experience across devices Smartphone Video Viewers in 2018 52 MINS Spent on Viewing Video in 2018 103.5 MN 224.7 MN Smartphone Video Viewers by 2022 84 MINS Spent on Viewing Video by 2020 India Global 73 50 22 66 Live TV 45 Smartphone On Demand TV 37 Screen video view timings (in minutes) Source: Online Video Forecasts 2018, Zenith annual Report eMarketer MOBILE MARKETING ECOSYSTEM REPORT 2018, INDIA, MMA & GroupM 1 2 THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING HANDBOOK
  • 16. MOBILE IS DESIGNING M-COMMERCE EXPERIENCES Source: The Indian Festive Season Guide For Marketers, InMobi, 2018 eMarketer Time spent on Mobile For shopping Mobile is cementing its place as the choice of medium for Shopping even among rural consumers Retail mCommerce Sales purchases will be made on mobile Smartphone Shopping Activities 22% 19% 17% compare prices find discounts research products 14 % product reviews $20.6 BN 201 8 $40.5 BN 202 1 1 IN 3 1 HOUR average time spent daily on shopping Online/ Desktop Mobile In-Store TV Others Urban 21% 27% 25% 9% 18% Rural 15% 33% 18% 12% 21% Tier 2 18% 26% 21% 15% 19% Medium Primarily Used for Shopping 1 4 THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING HANDBOOK
  • 17. WHEN DO CONSUMERS USE THEIR SMARTPHONES TO RESEARCH OR SHOP? Source: The Indian Festive Season Guide For Marketers, InMobi, 2018 23 % 16 % 17 % 23 % 14 % 6 % 6-9 AM 9-12 AM 12-4 PM 4-8 PM 8-11 PM 11-6 AM Early Morning and Early evening are lucrative “prime time” moments for shopping 25% 20 % 15 % 10 % 5 % 0 % 1 5 THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING HANDBOOK
  • 18. Source: The Indian Festive Season Guide For Marketers, InMobi, 2018 HOW DO MOBILE ADVERTISEMENTS IMPACT CONSUMER SHOPPING? Mobile ads Impacts the entire purchase funnel during shopping Awareness Favorable Opinion Consideration Shopping Sale Introduced you to something new (15%) Provided you with better options (23%) Helped you find something nearby (26%) Caused you to reconsider a product (13%) Influenced your in-store purchase (11%) Influenced you to buy via your mobile (14%) 1 6 THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING HANDBOOK
  • 19. Poll: Which industry do you belong to?
  • 21. DIGITAL MEDIA TO OUTPACE TRADITIONAL MEDIA Source: DAN REPORT, DIGITAL ADVERTISING IN INDIA 2018 The Indian ad industry is pegged to touch the INR 77,623 Crores (~$11.9 Billion) mark by 2020. The Indian advertising market is expected to grow at a very high rate over the next few years. It is well-poised to compete with China in the Asian market. This growth will be driven by the smartphone revolution and the subsequent spends on digital advertising. Digital media ad spends currently contribute to 15% of the total advertising industry and are expected to reach 24% of the entire market by 2020 51,463 55,960 61,933 69,113 77,623 11 % 12 % 12 % 201 6 201 7 2018 F 2019 F 2020F Indian Ad Industry (In Cr) Growth 9% 12 % 201 6 201 7 2018 F 2019 F 2020F 15 % 18 % 21 % 24 % 88 % 85 % 82 % 79 % 76 % Traditional Media Digital Media 1 8 THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING HANDBOOK
  • 22. SEARCH DECLINES; DISPLAY AND VIDEO GAIN IN DIGITAL Source: DAN REPORT, DIGITAL ADVERTISING IN INDIA 2018 Spends on digital video is expected to see the highest CAGR of 38% from 2016-2020. Its share of spends is expected to increase from current 19% to 22% by 2020 Spends on search will reduce from current 26% to 22% by 2020 Display Video Search 27 % 26 % 25 % 23 % 22 % 21 % 22 %18% 19% 20% 20% 21% 21% 21% 22% 2016 2017 2018F Digital Media Spends by Format 2019F 2020F 1 9 THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING HANDBOOK
  • 23. eCOMMERCE, BFSI, TELECOM & MEDIA PIONEERING DIGITAL ADOPTION Source: DAN REPORT, DIGITAL ADVERTISING IN INDIA 2018 7 %FMCG Others Share Of Digital In Total Spending Across Verticals 30% eCommerce 26% 24% Telecom BFSI 23% Media & Entertainment 19% Consumer Durables 16% Retail 12% Auto 9% 20 THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING HANDBOOK
  • 24. Poll: What are your biggest challenges in 2019?
  • 26. GAINING A SINGLE CUSTOMER VIEW What Marketers Can do:  Connect the entire marketing ecosystem and extended value chain  Invest in technology that helps acquire and/or integrate customer data through various touch points. Source: InMobi Research 23 THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING HANDBOOK Marketers need a 360 degree view of who their customers are, what they like, and how they engage with the brand 01
  • 27. DATA PRIVACY & TRUST Putting the consumer first is crucial for the long-term health of our industry for several reasons. Source: InMobi Research 24 THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING HANDBOOK 02 What Marketers Can do: •Invest in data specialists to comply with privacy regulations •Understand audience’s data privacy comfort level •Reduce vulnerability to data breaches •Reassure and build trust by communicating about policy revisions
  • 28. AD FRAUD What can marketers do: • Develop Pattern Recognition and Heuristics • Prevent Fraud by Detecting Fraudulent Patterns Prior to Impression • Integrate Your First-Party Data with Your Advertising Partner • Curate Your Own Database of Blacklisted Ips • Leverage machine learning to drive ad-fraud prevention 27 THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING HANDBOOK 03 Mobile fraud takes various forms and hence, necessitates a multi-layered approach to protection, detection and prevention of fraud.
  • 29. ATTRIBUTIO N esearch 26 THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING HANDBOOK 04 What Marketers Can do: • Build a thorough understanding of attribution models - both view-through and click-through attribution in in- app and mobile web environments, and multi-touch attribution • Evaluate partners with the right attribution windows to maximize performance With a marketer’s continuous struggle to keep up with the rapid proliferation of marketing touchpoints and channels, it is imperative that a holistic and effective attribution model is adopted.
  • 30. MEASURING BUSINESS IMPACT What Marketers Can do: • Acquire customer data through various touch points. • Eliminate siloed efforts on tracking, measurement and reporting. • Build integrated systems to establish the true impact of marketing on business. Source: InMobi Research 25 THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING HANDBOOK 05 The ability to track and measure impact across all channels, analyse data holistically to draw insights, properly allocate budget and demonstrate ROI.
  • 31. Poll: What trend do you think will peak in 2019?
  • 32. 5 MOBILE MARKETING TRENDS TO LOOK OUT FOR IN INDIA
  • 33. ACHIEVING A 360-DEGREE VIEW OF THE CONSUMER WILL BECOME A REALITY Source: InMobi Research 0 1 29 THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING HANDBOOK
  • 34. CUSTOMERS ARE THE CENTER OF YOUR BUSINESS Centralize Centralize your customer data into a single access point Connect Connect 1st Party data sources into one customer view Enrich Deepen your understanding of consumer behavior by linking 2nd and 3rd party data sources to your customers Build Inteligently segment users and create lookalikes E.g.: high value users Activate Grow and activate your customers more effeciently and effectively. Drive new revenue opportunities 30 THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING HANDBOOK
  • 35. IN-APP MOBILE VIDEO IS GOING TO PAVE THE WAY FOR NEW LEVELS OF CUSTOMER ENGAGEMENT 32 THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING HANDBOOK 02 In-app Targeting High Interactivity/ Engagement High Performance/ROI Reach + Frequency Brand Safety + Viewability
  • 36. MCDOWELL’S NO.1 LEVERAGES MOBILE VIDEO TO BATTLE THE MENACE OF DRUNK DRIVING 3.9 MILLION unique users reached 296,000 clicks 33 THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING HANDBOOK SDK, In-App Vertical Video Location-based targeting
  • 37. TARGETED MESSAGING IN VERNACULAR LANGUAGES WILL BECOME A PRESSING NEED 7 %English 30% Other Regional 63% Hindi Source: Digital Opportunity, Indian media and entertainment 2017, EY, InMobi Research 35 THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING HANDBOOK 03 Content Consumption (Time Spent)
  • 38. Source: Digital Opportunity, Indian media and entertainment 2017, EY INMOBI &WYNK MUSIC WORK WITH DIAGEO TO BUILD AWARENESS AROUND #NO1YAARIJAM CAMPAIGN ON MOBILE 302 K song downloads Completions 6% Kannada 30% Kannada 71% Hindi 32% Hindi 18% Punjabi 33% Punjabi 3% Rajasthani 39% Rajasthani 36 THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING HANDBOOK 2.1 million streams in 10 days Streams
  • 39. PROGRAMMATIC AWARENESS AMONG MARKETERS WILL INCREASE Source: Mobile Marketing Ecosystem Report 2018, India, MMA & GroupM, InMobi Research $210.6 MILLIO N 201 7 $371.7 MILLIO N201 8 Programmatic Ad Spend $116. 2MILLIO N 201 6 +81 % +76 % 38 THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING HANDBOOK 04
  • 40. HOW DID A MAJOR FMCG BRAND GET MOBILE VIDEO RIGHT ON PROGRAMMATIC? SDK, In-App Mobile Video Brand-Safety Compliance Premium Audience Targeting via Gaming 21 MNVideo views driven 1.5xHigher video completion rates 100%Higher view ability as measured on Active View 39 THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING HANDBOOK
  • 41. ADOPTION OF ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING WILL ACCELERATE Source: InMobi Research 05 4 1 THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING HANDBOOK
  • 42. APPLYING MACHINE LEARNING & A.I. TO MOBILE Prediction & Targeting Each user propensity Creative optimization and selection Site context Auto campaign systems Un-discoverable Segments What makes a winning mobile creative Anti-fraud Marketplace price prediction The Creative Brand Safety Campaign Management 42 THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING HANDBOOK
  • 43. WHAT’S YOUR 2019 MOBILE MARKETING MANTRA? 44 THE CHANGING FACE OF THE INDIAN MOBILE USER - 2019 MOBILE MARKETING HANDBOOK Get in touch with us at mobilemarketing@inmobi.com
  • 44. Q&A

Editor's Notes

  1. BHARAT IS THE NEW FACE OF MOBILE INDIA Over the next five years, it is expected that 9 out of every 10 new Internet users in India are likely to prefer vernacular or regional languages to access the Internet. WITH OTT, SMARTPHONE IS NOW PREFERRED FOR VIDEO-VIEWING Smartphone video viewers are expected to reach 225 million in 2022, an increase of 117% from 2018. GAMING IS SKYROCKETING AMONG ALL DEMOGRAPHICS Mobile gamers stand at 250+ million and are consistently increasing. Women and non-metro areas form the major chunk. MOBILE IS REDEFINING MCOMMERCE By 2021, retail mCommerce sales is set to double.
  2. Since 2015, Rural India brought 100 million more people online! The next wave of growth in India’s Internet population is expected from tier II and tier III cities and rural areas.
  3. Over the next five years, it is expected that 9 out of every 10 new Internet users in India are likely to prefer vernacular or regional languages to access the Internet.
  4. Primetime shopping moments on mobile
  5. Impact of mobile across all stages of shopping
  6. Growth of digital ad spend is 3X growth in ad spend Digital is gaining a good share of all media spends
  7. The ecosystem is split into leaders, followers and laggards.
  8. Today’s empowered consumers demand their experiences with brands to be meaningful, relevant and consistent across channels and devices. Marketers need a 360 degree view of who their customers are, what they like, and how they engage with the brand. They need to consolidate disparate data from cross-channel/cross-device consumer journeys to understand demographic, intent, and interest attributes and create robust consumer profiles. Marketers can use these profiles to make personalised experiences across screens and interactions, be it offline or online, a reality. What Marketers Can do: Recognise that customers can be anywhere Deliver connected experiences that are compelling and consistent across every device, location, platform or situation Connect the entire marketing ecosystem and extended value chain Invest in technology to capture, organise and integrate multiple data from multiple consumer touchpoints
  9. It is the era of data privacy and trust, and the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act are just the beginning of ushering it in. Putting the consumer first is crucial for the long-term health of our industry for several reasons. To begin with, the peaking trend of pervasive collection of data with limited or no restrictions was bound to end poorly. Second, marketers can focus their efforts on elements that contribute to marketing success such as creatives, attribution and consumer experience instead of excessively obsessing with data collection. The data privacy and protection regulations place great responsibility and accountability within the ad tech ecosystem, while at the same time standardising data practices of app publishers. What Marketers Can do: Invest in technology and data specialists to comply with privacy regulations Understand audience’s data privacy comfort level Reduce vulnerability to data breaches Reassure and build trust by communicating about policy revisions with your customers
  10. Ad fraud remains one of the biggest challenges for marketers . Today, mobile fraud takes various forms and hence, necessitates a multi-layered approach to protection, detection and prevention of fraud. App marketers continuously try to mitigate fraud in their campaigns by blacklisting IPs and the offending sub-publishers. However, fraudsters are constantly finding new ways to grab a slice of the pie. With one of the highest ad fraud rates globally – fraudulent click rate stands at 32 percent compared to the global average figure of 15 percent. India’s mobile advertising growth figures lose their shine when wasted ad investments are factored in. Here are a few ways marketers can effectively detect, and in certain cases, prevent, mobile ad fraud. Develop Pattern Recognition and Heuristics Prevent Fraud by Detecting Fraudulent Patterns Prior to Impression Integrate Your First-Party Data with Your Advertising Partner Curate Your Own Database of Blacklisted IPs Fight for an Industry-Wide Publisher Blacklist Invest in mobile ad fraud prevention tools in their attribution systems. Investing in artificial intelligence and machine learning can help to better model and predict fraud, allowing for proactive intervention
  11. With a marketer’s continuous struggle to keep up with the rapid proliferation of marketing touchpoints and channels, it is imperative that a holistic and effective attribution model is adopted. Attribution is the method of assigning credit to a marketing or advertising-driven interaction. Desktop is an easier and proven medium for attribution since it relies on cookies. But mobile is a different game altogether. A universal method is required to assess campaigns across mobile devices, failing which the impact of a campaign run on mobile may be underreported. Consequently, marketers are increasingly shifting from traditional attribution models like market mix modelling to more granular models like multi-touch attribution to track and improve ROI across both online as well as offline channels. What Marketers Can do: Build a thorough understanding of different models of attribution (last-view, last- click) and the technology behind it Collect both View-through and Click-through attribution in in-app and mobile web environments, to evaluate the reall ROI of the mobile campaign. Evaluate partners with the right attribution windows to maximize performance Combine probabilistic identifier with a deterministic identifier. Use a third party vendor for validation and for discarding self-attributed clicks/installs
  12. Today, marketers must demonstrate a clear, measurable contribution to the bottom line. They must be able to track and measure impact across all channels, analyze data holistically to draw insights, properly allocate budget and demonstrate ROI. Marketing can involve multiple touch points and channels that have varying levels of impact on a prospect or customer’s journey with the brand. In order to assess the value and contribution of marketing programs, be it towards revenue or customer acquisition, marketers need to be cognizant of the following factors: Acquiring customer data: Marketers must have the technology and infrastructure in place to capture customer interaction and engagement data that contribute to lead generation and customer acquisition across various touch points. Ensure consistent metrics: Marketers must define consistent metrics for measuring impact across marketing channels - be it TV, print, mobile, outdoor etc. The siloed efforts on tracking, measurement and reporting are leaving marketers in disarray when it comes to tracking ROI. Fully integrated systems: The sales and marketing systems need to be connected in order to establish the true impact of marketing on business. This has to enable advertising and marketing metrics to come full circle through linkage to business metrics A structured data-driven approach is critical to measuring the success of any marketing campaign.
  13. It is the age of the consumer, and CMOs need to be able to truly understand a consumer’s various aspects - transactional, behavioral, etc., to be able to build a valuable and long-lasting relationship across all touchpoints and interactions. The consumer, on the other hand, is spoiled for choice and has limited time to find the right fit. Hence, they rely on brands to recognize them and deliver personalized experiences that serve their needs and save them precious time. How, then, are marketers to deliver superior experiences customized to the individual’s behavior and preferences without a 360-degree view of the customer? This realization has mobilized the industry towards achieving a more unified view of the world, bringing CMOs a step closer to realizing the quintessential marketer’s dream - a 360-degree view of the customer. The next couple of years will see significant strides in cutting across data and tech silos to truly understand the consumer, catapulting CMOs into a truly connected and unified world.
  14. Personalised screens have become the preferred entertainment enabler across multiple devices. The “TV-watching” industry has seen the influx of Over The Top players making content available like live sports matches, TV shows, movies and even original content A distinctive feature of the Indian OTT market is that it heavily relies on advertisement revenue. This is the consequence of majority of Indian consumers preferring to watch ad-supported content on say, YouTube or Hotstar, rather than an ad-free, paid subscription-based platform like Netflix. Since most of the OTT consumers prefer ad-supported content, it becomes a highly attractive medium for brands to invest in – for customer acquisition, engagement and outreach. A new set of data points are being generated for the consumer enabling a complete profiling of the consumer.
  15. Objective: McDowell’s No 1 – India’s leading alcoholic beverage brand, has always enjoyed a special relationship with their consumers. They have always believed in celebrating responsibly. Over the years the brand realised that a disturbing pattern had emerged in the community and wanted to help curb this menace of drunk driving. For the very first time, the brand partnered with a start-up, Drive U to offer a unique yet feasible solution, unlike anything seen before. The channel of choice for this campaign execution was mobile. Mobile allowed the brand to achieve immense scale while still communicating with the community in a truly unique fashion. The brand developed an immersive video based storytelling experience which directly addressed the menace of drunk driving. What more? The brand combined innovative creatives with precise location, persona and time targeting, to deliver an outstanding campaign. McDowell's No. 1 was able to successfully reach millions among the community across the nation and nudge them to give up the terrible habit of drunk driving. Solution: The brand knew that in order to truly help fight the plague of drunk driving, they would have to offer an easily implementable solution to their target audience. In keeping with this aim, the brand partnered with the start-up DriveU. Through this collaboration, McDowell’s No.1 offered users an immediate solution, where they could seamlessly book a driver to drop them home. By making the use of mobile, McDowell’s No. 1 could provide their target audience with a uniquely personalized experience while still being able to achieve massive scale. The brand made use of a 4-pronged innovative approach to ensure that they reached the right person at the right place and right time. Persona Targeting – the brand reached out to millennials and young working professionals who are audio/video enthusiasts Location Targeting – the brand made use of bespoke location targeting technology, reaching users at business parks and popular bars Time Targeting – the brand reached out to their target group during the most crucial moments i.e. late evenings during the end of the week. Innovative Creative Format – the brand made use of video based rich media ad units which would help deliver high interactivity
  16. The number of people in India who speak Indian vernacular languages is around 500 million - almost five times of the number of people who speak English. The introduction of local language support and the Indic keyboard in smartphones indicate the potential to reach a diverse audience. Soon enough, majority of the Indian audience will resort to their vernaculars not just to consume content, but also to make purchase decisions. This will necessitate brands to build ecosystems that cater to diverse audiences – whether it is in terms of customer insights, data analytics tools, or even digital systems that are compatible with multiple native languages.
  17. Objective: McDowell’s is a Diageo India brand that was looking to reach out & engage its target audience by leveraging a music album created in association with one of India’s leading musician duo A Unique Solution InMobi worked with Wynk Music to create a organic presence for #No1YaariJam on the App reaching out to India’s music enthusiast The McDowell’s playlist on Wynk Music raised an immense amount of interest driving over
  18. In the coming years, the share of programmatic spending is expected to increase significantly in India. Programmatic buying is growing not only because it makes transactions more efficient and more effective, but also because the marketer is now more aware of it and is taking steps towards adoption. With programmatic buying, a marketer will be able to cap the frequency of exposure of a particular campaign across publishers. It will also be possible to manage media buys across publishers in a transparent manner. Compared to digitally mature markets like Australia and Japan in Asia Pacific, India may be still in the early stages of adoption. However, awareness among marketers is increasing and one can expect a huge growth in the programmatic space.
  19. The Objective A leading FMCG player aimed to drive awareness of its top chocolate brands amongst mobile-savvy Indian audiences. The Solution InMobi Exchange was the preferred platform for Doing Mobile Video Right. Through the InMobi Exchange Private Marketplace (PMP), the company could drive mobile video campaigns with control, precision and at scale. The Results Seamless mobile video ad experiences through VAST-enabled, SDK In-App inventory High brand recall and engagement amongst premium audiences Complete transparency through third-party measurement 24 million Unique Users reached; 2X Higher click through rates compared to industry standards; High brand safety
  20. Deep technologies like Artificial Intelligence and Machine Learning are changing the landscape of the marketing industry. The idea of using AI to target the right audiences and thereby improve brand lift is going to be adopted by more and more marketeers in the near future. Artificial Intelligence and Machine learning will surely replace manual effort but what it will do more significantly is to to unleash the true strategic and creative potential of marketers and advertisers. For this to happen, they need to be ready and adaptive to these new technologies and bridge gaps in knowing and understanding them fully.