Empowering users in health and social care

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Empowering Users In
Health And Social Care
A Sample Report on Health And Social Care
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Table of Contents
INTRODUCTION.............................................................................................................................. 3
TASK 1................................................................................................................................................3
1.1 influences of The Human Right Act and Valuing people on policies and
procedures of work organization....................................................................................3
1.2 Analysis of factors that gives impact on the achievement of promoting
and maximizing the rights of users of health and social care services.......... 4
1.3 Ways in which work organizations can make use of communication
between workers and service users............................................................................. 5
TASK 2................................................................................................................................................5
2.1 Factors that contribute to the loss of independence, non-participation and
social exclusion of three type of vulnerable..............................................................5
2.2 Analysis of ways that can be used for promoting interdependence and
participation for service users........................................................................................ 6
2.3 Duty conflict right of people.....................................................................................7
TASK 3................................................................................................................................................7
3.1 understanding accountability of managing and monitoring risk............... 7
3.2 Efficiency of managerial process............................................................................7
TASK 4................................................................................................................................................8
4.1 Handling medications.................................................................................................8
4.2 Effect of Policies and legislations on drug administrations and safe
handling of drugs.................................................................................................................8
CONCLUSION.................................................................................................................................10
REFERENCES.................................................................................................................................11

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INTRODUCTION
Empowering users in health and social care supports in providing better
amenities and services to them (Petch, 2012). It is vital that people who are
availing services in health care should be well informed and aware about their
basic rights. Present report is based on significance of empowering people in
health care sector. Impact of Human Right Act and Valuing people on the
policies and procedures of the organization has been described. In addition to
this, impact of staffing levels and the changing health status of service users
have been mentioned. Moreover, different ways through which use of
communication between service users and workers to promote the rights of
service users has been explained in the report.
TASK 1
1.1 influences of The Human Right Act and Valuing people on policies and
procedures of work organization
Policies and procedures of the organizations which deal in health and
social care sector get influenced by many elements. Some factors that affect
the working of NHS are as described:-
The Human Right Act: - Human Rights are crucial tool that are
implemented and adopted in the organization for rendering better services to
the users. It aids in maintaining dignity and respect of all individual that are
using amenities in health and social care sector (Renaud and Goucher, 2012).
Human rights are legally protected by ECHR and aids for providing protection to
people. The Human Right act 1998 describes about fundamental rights and
freedom that is given to individuals by the Government.
Article 2 of the human right act makes it essential for service providers
for making necessary arrangements and taking steps for protecting the lives of
service users. Guidelines mentioned under this article are followed properly
and initiatives are taken for providing better services and care to the users.
Article 3 of the Human Rights Act prohibits the torture and any kind of
discrimination while giving treatment to the care users.
Proper care is provided in NHS so that any kind of mental and physical
harm should be avoided. In addition to that article 5 of the Human right Act
renders rights to liberty and due to that NHS makes it ensure that liberty of

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service users can be maintained. Moreover, Article 14 of the Human Right Act
renders guidelines that no discrimination needs to be done with any employee
in the care home on the basis of gender, race, religion, educational background
and occupation status. All the patients in the care home are provided with
equal opportunities for taking proper care. It helps the organisation in making it
ensure that all the care users should get equal chance for getting better
treatment and medical services.
As per the act, it is vital for all public bodies to respect and protect their
human rights. Under this act, provisions are made for people so that they can
defend their rights in public organizations and courts (Sharma and Jeong, 2012).
Citizens of UK can bring cases of human rights in courts which help in
protecting their rights. The policies that are adopted by the organization to
support sections are as described:-
Care standard Act 2000:- The act provides guidelines for delivering care
in health care settings. It is necessary to register care homes for young adults,
adult placements, older people and domiciliary services. Proper registration has
been done in my organisations (Atkinson, 2014). The policy is used for ensuring
that people should receive appropriate care for which they are entitled.
Health and social care act 2008:- This act gives guidelines for rendering
health care and other amenities such as ambulance and other facilities to the
patients. The care quality commission ensures that health care service provider
organizations should provide better care to the individuals (Bruno, 2010).
Guidelines given under in this act have been implemented and major focus is
given on providing better and effective care to patients.
The procedures which are set by my organization to support the application are
as described:-
All the staff members are provided the documents regarding practices
and norms which they need to follow while giving care to the patients. In
addition to this, training programs are organized for the staff members in that
they are imparted necessary skills that are required for providing better care to
the patients.
Valuing people: - It is explained as procedure adopted for ensuring rights
of adults and children who faced learning difficulty should be protected. There

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are four major principles that are considered in this approach and it includes
choice and inclusion, independence and rights. Department of health have set
many objectives and on the basis of that NHS organization's services also gets
influenced.
According to the Objective 5 it is required that organization should
mainstream their services for special and general care. In addition to that
objective 10 that has been set by Department of Health suggests that all the
individuals that are engaged in providing care should posses necessary skills
and qualification that is required by them for giving services to individuals.
Appropriate measures have been taken in the NHS organization for giving value
to individuals. Problems, requirements and difficulties faced by people are
identified and support is given to them (Zhou and Baptista Nunes, 2013).
Individuals are not exposed in public areas and before entering the room they
knock the gate.
1.2 Analysis of factors that gives impact on the achievement of promoting and
maximizing the rights of users of health and social care services
Operational activities of care home get influenced by diverse range of
factors and it is needed that impact of these elements should be considered
while making strategies for the health care settings. Wide ranges of factors are
as described:-
Organisation issues: - if roles and responsibilities would be not assigned
properly than it will lead towards creating difficulties in rendering better care
services to the patients. Responsibilities associated with budgets,
administrative support and daily routine activities needs to be assigned
properly (Moos, 2012). In case if issues arise in implementation of policies and
procedures than it will affect the working of care settings.
Communication channel: - It is assertive to have a proper communication
channel so that flow of information and messages can be ensured. If there will
be informal communication than it will become difficult to transfer messages
and due to this working of enterprise will be affected.
Resources: - If appropriate resources will not be allocated than it will
become difficult for carrying out required functions of the enterprise in an

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effective way. Funds and finance are required so that necessary resources can
be allocated for executing required functions of enterprise in the successful way.
Cultural and social issues: - People come from diverse backgrounds for
availing services of health care setting (Earp, 2008). Ethnicity, cultural
background and languages barriers sometimes creates problem in rendering
services to people in the health care home.
Contextual issues: - These issues create difficulty in rendering better care
services to patients who are availing services in care home. Sometimes
contextual issues create discrepancies in normal functioning of health care
enterprise.
(B) Some specific factors impact on rendering better services to people
suffering from Dementia.
Communication barrier: - Individuals suffering from Dementia have lower
understanding and due to which it becomes difficult for them to understand
meaning of information which is provided to them. Language barrier is also
faced and due to that it is difficult to identify problems that are faced by
people suffering from Dementia.
1 Staffing levels :- This factor affects the ability of NHS organization to promote
and maximize the rights of service users. Total number of staff including care
providers and skills possess by them constitutes staffing level in the
organization. It is assertive that care providers should have necessary skills
that is required by them for providing better and effective services to people.
Specific criteria have been determined under National Minimum standards and
staff members of NHS should meet the criteria so that better services should
be provided to patients.
AS per the section 20.3 guidelines are given that organization should
determine their staffing level on the basis of overall objective that has been set.
Proper assessments of skills of the service users should be done so that weak
performing areas of care providers should be identified and on the basis of that
services should be rendered to patients. It will help the organisation to develop
enough skill providers for giving better care services to people in organisation.
In addition to that a complete plan describing job responsibilities of each staff

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members should be developed so that all the staff members should be
provided with specific job responsibilities. Training and development activities
is also required so that required skills and capabilities should be provided to
care users. It will assist the care providers to give better and effective care to
service users.
2 Challenging health status of service users :- Service providers at NHS care
home requires developing a care plan for every patient. It assists for delivering
required care to the service users and treatment is provided to them.
Challenging health status of service users create threats for the care providers
and due to that overall care plan gets influenced. According to the well being
principle that has been mentioned in the care act supports the modifications
that are made in the care plan. Proper trainings are provided in NHS to the staff
members and they posses good skills for giving better care to the patients.
1.3 Ways in which work organizations can make use of communication between
workers and service users
Service users of organization plays a crucial role in overall working of the
health care institution. It is assertive that service users should be fully aware
about the diverse range of services that are provided in organization (Brunton,
Chabner and Knollmann, 2011) It is vital that there should be proper
communication between service users and employees of the care home.
There are various methods through which communication can be
established and messages and information can be transferred.
. Sometimes language barriers are faced while making communication with
the patients. For resolving this issue assistance from an interpreter can be
taken. It will support for understanding the meaning of languages and
messages that are used by people. In addition to that feedback system can be
adopted and service users can be encouraged for giving their valuable
feedback (Coghlan and Brannick, 2014). It will support for making significant
improvements in weak performing areas of institution. Proper monitoring and
inspections also needs to be done so that it will be ensured that better services
are provided to patients. Care quality commission regulations also works for

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ensuring that service users should be provided with better amenities.
NHS organization can make use of communication between service users
and workers to help promote the rights of service users. Feedback systems can
be used and reviews can be taken from service users. Some tools such as
telephone, internet, E-mails and written documents are used for transferring
messages and information can be used for transferring required message.
Assistance from interpreter can also be taken so that language barriers that are
faced can be removed.
TASK 2
2.1 Factors that contribute to the loss of independence, non-participation and
social exclusion of three type of vulnerable.
There are diverse range of elements that contribute towards loss of
independence, non-participation and social exclusion of three different
types of vulnerable. Major factors are as mentioned:-
Topic 1
Factors that contribute to loss of independence are as follows:-
Alteration in occupational status:- If occupation of service user will be
changed than due to that major influence is observed and loss of
independence of individual is suffered (French, 2010).
Availability of free time:- It is needed that time should be allotted by her
for providing better care to her parents. It reduces her independence.
Financial status:-She is needing to take care of her parents and she needs
to spent money for providing better medical care to her parents. She may
be needing to make changes in her existing expenses and expenditures.
Factors that lead to non-participation:-
Lack of time and confidence: - Daughter is taking care of her parents and
due to that she is lacking time for which non participation occurs. She is
also engaged in activities for providing care to her patients due to which
she lacks confidence to take part in outside activities (Communication in
health care sector. 2014).

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Factors contributing to social exclusion:-
She is busy for rendering better medical services to her parents and due to
that it is difficult to take part in social activities.
TOPIC 2
Factors leading to loss of independence:-
Language and communication barriers: - sometimes languages and
communication barriers are faced due to which problem is faced and loss
of independence occurs (Zweifel and Manning, 2010).
Rules and regulations of new country:-New comers find it difficult to adopt
existing rules and legislations of new country and due to that loss of
independence occurs.
Factors affecting loss of participation:-
Communication barriers: - Sometimes language barriers are faced due to
which new comers finds it difficult to take part in activities and loss of
participation occurs. In addition to this if there will be lack of confidence
among participants than also difficulty is faced in taking part in cultural
activities (Spielberger, 2013).
Factors affecting social exclusion:-
Sometimes newcomers finds it difficult to take part in social activities due
to various cultural and social reasons.
TOPIC 3
Factors contributing to loss of independence:-
Fear of bullying: - Lower level of self-confidence and low self-esteem occur
due to fear of bulleying and it lead towards loss of independence.
Factors contributing to loss of participation:- depression and anxiety
among children is major reason due to which loss of participation occurs.
Factors contributing to social exclusion: - lack of confidence is also a big
reason due to which social exclusion occur (Rubenstein and Wrangham,
2014).

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2.2 Analysis of ways that can be used for promoting interdependence and
participation for service users
There are many ways that can be used for promoting interdependence and
participative for service users. Care plans can be made for elderly people
and it will support for them to live independently. In addition to this
interactive care giving plans can be made for individuals living in care
homes. It will aid for providing better wellbeing to service users of care
institutions (Pedler, 2011). Care plan made for service users will support
for ensuring their physical, emotional and mental well-being. Involvement
of service users can also be taken for making a better care plan for them.
It will help in increasing their participation in social activities. It will
enhance their self-confidence and motivational level and their emotional
attachments with their family members will increase. Care plans can be
developed for elderly individuals and it will help for rendering better
medical amenities to people. Emotional well being will be provided by care
plan to the elderly people and they will become capable for getting
involved in community activities.
2b (ii)
In care home some significant initiatives can be taken for enhancing
independence and participation of disabled people. An effective and
systematic care plan can be developed for individuals who are suffering
from learning disabilities. It will help them to acquire new learning skills
and understand meaning of knowledge and information which has been
provided to them (Moorhead, 2013). Service users can be encouraged for
taking part in diverse activities so that their independences increases and
their participation increases in social activities. People who are engaged in
work for rendering care to service care users should take better protection
to them. They should focus on providing better comfort level to service
users.
Ways through which key worker system in residential care for young
people with learning disabilities will promote participation and

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interdependence is as described :-
care plan can be developed on the basis of choice of children and it
will assist them in adapting with the new environment.
Monitoring of vulnerable people can be done and it will assist them
in relieving from the stress that is being faced by them.
Key workers can focus on diverse range of health and safety issues
of individual service users and it will help them in making
comfortable with the other individual.
2.3 Duty conflict right of people
(i) An elderly individual who is becoming increasing frail but is
determined to stay in the home in which they have lived since
childhood. People engaged in activities of rendering care to people
in care hoes are accountable for giving better care and attention to
patients. It becomes their duty to formulate effective care plan that
will help for assessing the level of risks that is associated with
service users. According to guidelines of Human Rights Act 1998
guidelines have been given that people needs to be treated with
respect and dignity (Spielberger, 2013). Care Workers needs to
conduct a risk assessment process so that identification of possible
risks can be done. If it is observed by the care worker that risk is
higher than elderly person should not be forced for coming to the
care home. If elderly people will be forced than due to that their
human right act will be affected and more stress should be felt by
them.
(ii) A young person with moderate learning disability who wants to get
a job and live independently. Young person suffering from disability
face difficulty in learning new knowledge and acquiring new skills. It
becomes difficult for them to identify and get good job opportunities
in outside world. Care workers who are engaged in giving better
services to people in health care organizations (Lorenzi and Riley,
2013). Care workers sometimes face problems in understanding

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messages and information provided by care workers. Lack of training
and capacity creates safety and other issues and due to that
problems are faced by young individual. Young person deserves all
the rights to live independently however there are chances that they
might not be aware about the situation that is being faced by them
in outside world.
TASK 3
3.1 understanding accountability of managing and monitoring risk
(a) There are some possible risks that might be suffered by Ms. P and it is
needed that these risks should be mitigated for providing better
services to care users. Care plan has been formed for her and in the
care plan it has been mentioned that review of care plan is needed at
least once a month. It has come into observation that her review was
not done properly. There are possibilities that she might suffer harms
and due to some harmful activities harm might be suffered by them.
There are some possible risks that might be faced by Ms P and it
includes
Harm :- Lack of proper support is creating challenges for Ms. P and due to that
she is at chance of getting harmed by other individuals.
Failing in protecting himself :- Ms. P is needing support in developing strategies
and she faces difficulty in protecting herself from harm and abuse in the
absence of her care taker.
Abuse :- Parents of Ms P are afraid that in their absence there are chances that
Ms P might gets vulnerable to abuse and she lacks capability to differ between
friends and people having bad intention.
(b) There are also chances that Ms. P might get abused as she is not
getting proper care and support by staff members. She is also at risk of
getting abused by her neighbour and He may harm Ms. P. In addition to
that Ms P needs to take assistance from her care provider. In his
absence she is unable to complete his assigned work in proper manner.

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3.2 Efficiency of managerial process
Managerial process and procedures might give influences on situations of
Ms. P. relatives and parents have right to share their concern with people
who are responsible for providing better care to Ms P. they can ask care
provider to design effective and systematic care plan for her and review it
on a regular basis. It will support for reducing the risk and harm and it can
be ensured that better services should be provided to her. Some of the
legislation that can give impact are as described:-
National service standards:- These standards have been formed for
managing the risk that is associated with health care and service sector
(Kollberg, Dahlgaard and Brehmer, 2016). Benchmarks have been set and
on the basis of that effective measures can be taken for saving and
protecting Ms. P from abuse and harm. Parents and relatives of Ms. P can
make use of these standards for giving better health care to her daughter.
The Human Rights Act 1998 also provides rights to people that they can
ask for their rights to public institutions (Legal issues in health care sector.
2016). Parents of Ms P can make use of this legislation for ensuring that
their daughter gets better care by health care service providers. In
addition to this Safeguarding Vulnerable Act 2006 gives guidelines that it
is assertive that in health care institution better services should be
provided to people and their dignity should be maintained (French, 2010).
Use of these regulations can be done for ensuring that Ms P should not
get harm and abused. It is vital and necessary for care service providers
for giving better care to individuals. Safe and secure environment can be
provided to patients by adopting and implementing the laws in health
care provider institutions. It will support in making it assure that people
should get better care and medical services.
All the practices and procedures that are used for Ms. P helps in
reducing the risk and harms that are being faced by Ms. P. the care takes
is accountable for identifying possibilities of risks and taking initiatives for
encouraging Ms P to share her concerns. If it is found that the risks are
relevant than complaint procedures can be followed. Relevant laws

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including The Human Right Act 1998 have been used by care takers for
protecting the service users from the risk that are faced by them.
Managerial process and procedures provides an effective medium for
protecting Ms P from harm and abuse.
TASK 4
4.1 Handling medications
It is critical that in health care provider organizations handling of
medicines should be done in an organized and systematic way. There are
some major areas for which basic standards are to be followed which are
as described:-
Ordering and maintenance: - It is required that ordering and maintenance
of medicines should be done by an authorized person. Proper record needs
to be maintained for all the medicines that are kept in store. In addition to
this it is required that medicine store area should be properly maintained
(Rubenstein and Wrangham, 2014). Proper monitoring system needs to be
developed for inhibiting irregularities in drug ordering and maintenance. It
is also required that access should be restricted to permanent records.
Plus :- proper ordering and maintenance will support for reducing
corruption. It will aid for care service provider for developing proper
management system for Drug requisition.
Minus :- it is required that proper time and resources should be allocated.
Due to this the overall procedure of requisition of drug gets affected.
Difficulty involved :- it is a complex and critical process for establishing the
system. Proper monitoring also need to be done.
Storage of drugs: - It is assertive that medicines should be stored properly
so that they can be used effectively when required. It is needed that
proper temperature conditions should be provided for safekeeping of
medicines in stores (Moorhead, 2013). Person responsible for maintaining
and storing drugs should properly complete their duties. It is needed that
storage of medicine should comply with the misuse of Drugs Regulation
act 1973. Organization should have a standard operating procedure in

affordable price.
which security system and monitoring and record system should be
maintained.
Plus :- it aids in doing proper management and properly managing stock of
medicines. It renders effective method for assuring quality of medicines.
Minus :-It is required that resource allocation should be done and proper
training should be provided to staff members.
Difficulty involved :- it is difficult to maintain the practices for storage of
medicines and skill in staff members also creates a challenge.
Record keeping and disposal of medicines: - proper and organized records
should be maintained so that overall medicine handling procedure can be
carried out effectively.
Record keeping needs to be done for dispensation, storage and disposal of
medicines (Spielberger, 2013).
All the data and information needs to be properly maintained so that
record keeping can be done effectively.
Regulations, acts and other guidelines concentrates on information and
formats that need to be included.
It is required that record keeping should be kept dispensation of drugs,
storage of drugs and disposal of drugs.
Various formats that are used includes self administration, Printed MAR
charts can be used.
Plus :- Compiled information is provided it helps for ensuring continuity of
care in the service provider home.
Minus :-Proper monitoring is required.
Difficulty involved :- Quality of record keeper creates difficulty.
Furthermore it is required that proper resources and time should be
allocated for doing record keeping. In addition to this disposal of medicines
also needs to be done properly and it is needed to be done as per the
guidelines and instructions given in legislation systems. It is also needed
that drug disposal should be done in proper manner. It aids in ensuring

affordable price.
that no harms have been made to environment by toxic substances that
have been used for manufacturing the drugs.
4.2 Effect of Policies and legislations on drug administrations and safe handling
of drugs
Policies and regulations formed by government aids in ensuring that
drug handling should be done in proper way.
Service providers in health care organizations can adopt and
implement policies for doing drug administration in effective way.
State has formed policies for storage and dispensing of drugs and it
provides better directions for safe handling of drugs (Zweifel and
Manning, 2010).
These regulations and policies support for making it insure that
patients should receive proper drugs at appropriate time and in
quantity as prescribed by their care provider.
Policies and norms also supports for avoiding misuse of medicines.
Record keeping of drugs can also be done in effective way and it will
help in doing safe handling of drugs.
Care provision to service users can be done in proper way and it will
also help in providing better care and medical treatment to patients.
Effectiveness :- Department of Health, 2007 is legislation that
supports in ensuring that disposal of medicines should be done
properly. The acts that has been made for record keeping helps in
staying updated with the care provisions.
Regulations related to dispensing, preparation and storage of drug
instructs the service providers to manage quality of drugs in the
storage system. It also supports for avoiding misuse of lower quality
of drugs.
Major five aspects that are considered regarding the administration
permit the service providers for excluding the medicines that are not
in use.

affordable price.
CONCLUSION
Summing up the resent report it can be concluded that it is critical that
service users in health care sector should be provided with better facilities
and amenities. There are various internal and external barriers that are
faced while rendering services to users in health and social care sector. It is
also needed that drugs should be handled safely and their administration
should be done in a systematic way.

affordable price.
REFERENCES
Books and Journals
Atkinson, S., 2014. Intellectual Disability in Health and Social Care. Routledge.
Bruno, M., 2010. Future Directions for the National Healthcare Quality and
Disparities Reports. National Academies Press.
Earp, L., 2008. Patient Advocacy for Health Care Quality: Strategies for
Achieving Patient-Centered Care. Jones & Bartlett Publishers.
Moos, H. R., 2012. Evaluating the environments of residential care settings.
Therapeutic Communities: The International Journal of Therapeutic
Communities. 33(2/3). pp.76 – 85.
Petch, A., 2012. Tectonic plates: aligning evidence, policy and practice in health
and social care integration. Journal of Integrated Care. 20(2). pp.77 – 88.
Renaud, K. and Goucher, W., 2012. Health service employees and information
security policies: an uneasy partnership? Information Management &
Computer Security. 20(4). pp.296 – 311.
Sharma, T. and Jeong, K., 2012. Social values and health priority setting in
England: “values” based decision making. Journal of Health Organization
and Management. 26(3). pp.363 – 371.
A Sample Report on Health And Social Care
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