Managing business activities to achieve results

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Managing Business Activities
To Achieve Results
A Sample Report on Managing Business Activities
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Table of Contents
INTRODUCTION..........................................................................................................................1
TASK 1...........................................................................................................................................1
1.1 Evaluates the benefits of interrelationship between two functions of
Toyota.......................................................................................................................................1
1.2 Suggest methodology which can be use in Toyota process to the
organisation goals and objectives.................................................................................3
1.3 Evaluate the purposes of quality gateway in Toyota's operations
department ........................................................................................................................... 4
TASK 2...........................................................................................................................................4
2.1 Operational Plan........................................................................................................... 4
2.2 SMART objectives.........................................................................................................5
2.3 Implement appropriate system to achieve objectives in the efficient
way............................................................................................................................................ 6
2.4 Recognise project planning model and tool.......................................................6
TASK 3...........................................................................................................................................8
3.1 Select two quality system which are applied on Toyota ..............................8
3.2 Total quality management .....................................................................................8
3.3 Recommend improvements which align to achieve business objectives9
3.4 Implication with proposed changes within Toyota.......................................... 9
TASK 4........................................................................................................................................ 10
4.1 Risk assessment process .......................................................................................10
4.2 Application of health and safety regulations on work environment ..... 11
4.3 Health and safety procedures adopted in the organization .....................11
4.4 Practical implications of health and safety policies and procedures ...12
CONCLUSION............................................................................................................................12
REFERENCES............................................................................................................................ 13

INTRODUCTION
Business management support to every activity of the organisation
which concerns with acquiring maximum prosperity with minimum efforts.
Management plays significant role when group efforts are requires for
achieve common goals (Fewings, 2013). It is dynamic function which
includes labour, capital and raw-material to produce products. Present study
is based on Toyota Motor Corporation which is Japanese company engage in
design, manufacture, assembly and sale of passenger cars (Toyota, 2017).
They are leading in auto manufacturer and take place eight largest company
in the world. In order to gain insight knowledge of company, report covers
benefits of interrelationship between two functions within cited firm.
Furthermore, it includes various activities to meet operational plan with
effective monitoring and control. Moreover, it recommends to improvements
within Toyota objectives and goals. In addition to this, it includes wider
implications of proposed changes within Toyota company. At last, report
carry out practical implications of health and safety policies and procedures
within chosen organisation.
TASK 1
1.1 Evaluates the benefits of interrelationship between two functions of
Toyota
Operation management defines as the administration of organisation
practices which creates the highest level of efficiency possible within
business. Main function of this aspect is converting material and labour into
goods and services to maximize profits of Toyota.
In order to take functions within the enterprise, teams compose
organisation members from various level of the firm. Each function need to
follow carefully which reduce cost and enhance good relations with
customers (Wilton, 2016). For attaining goals of Toyota, following functions
can be carry:

Marketing function: Marketing functions is very essential part of
business which need to get less attention from designer and
information systems (Jansen, Cusumano and Brinkkemper, 2013).
Productivity of marketing function of Toyota is depends on market
forces and information system. With changing in market conditions
effect to cited firm so that they have to conduct market research with
changes in dynamic system. It gives information related with customer
contact and other information such as budgetary control and
infrastructure which assist to meet with marketing department.
Financial functions: Finance is back bone of every enterprise which
make support for effective functioning at workplace. Role of finance
man change from last two decades (Too and Weaver, 2014). It involves
activities which are related with preparation of financial report and
performance enterprise. It is beneficial for Toyota because give
information regarding investment, financial, assets management and
portfolio aspects. Thus, it is very important responsibility of business to
maintain accounting transactions at workplace which are related with
business performances.
Transformation process includes activities and input in which Toyota
add values to provide effective products to their customers. For instance,
they are involves raw-material to make finished goods and take information
regarding customers preferences (Obeidat and et.al., 2016). Then they are
making products according to customers demand and serve to them.

With the help of this transformation process at Toyota, it facilitates real
time decisions and improve automotive experiences. In inputs company use
material, machines, customers, labour, management and many more things.
These elements are gathering to achieve outcomes at workplace. It will give
positive outputs in term of goods and services which satisfy customers
demand and added value for maintain sustainability at workplace (Schmiedel
Vom Brocke and Recker, 2014).
1.2 Suggest methodology which can be use in Toyota process to the
organisation goals and objectives
In Toyota process, value stream mapping method can be use for
analysing current state and future design for various series of event. It takes
Illustration 1: Transformation process

process from beginning through to the customers (Ates and et.al., 2013). In
the cited firm it is also known as material and information flow mapping. This
method is uses to create step by step guide which create current state value
stream map. In this aspect, cited firm make efforts which is conducted by
people who involve in this process. It represents flow of material from
suppliers to customers within chosen organisation. Value stream mapping is
team exercise which involve representatives from all areas within the
process can be mapped (Somsuk and Laosirihongthong, 2014). In value
stream method, company can employ flow diagram documenting with the
high details of every step of a process.
Value stream mapping method is chosen because with the help of
value stream mapping, chosen organisation can analyse and design flows in
the system level. It is also relates with manufacturing which is uses in
logistics, supply chain and service related industries. With the help of this
method, activities of the enterprise can be make easily and separate which
focus on one types of attention and another type of waste (Fewings, 2013).
1.3 Evaluate the purposes of quality gateway in Toyota's operations
department
Quality gateway is an organisational point in which all requirements
must pass. With the help of gateway specification is to trap incorrect
requirements which preventing incorrect requirements which passing
through design and implementation. In product development quality
gateway play very important role which stand to reason for making correct
design of products and services (Wilton, 2016). With the help of quality
gateway, firm Toyota tests the requirements. In this aspect, requirement
must pass through before it take part within specifications. Quality gateway
normally set-up with one or two people at workplace.
Process mapping is defines as task which determine exactly which
organisation does, responsibilities and standards which essential to take by
Toyota. In process mapping cited firm seen single entity with taking

interconnecting parts within the enterprise. Each part of interconnecting
directly and indirectly adds value with end products and services (Jansen,
Cusumano and Brinkkemper, 2013).
TASK 2
2.1 Operational Plan
Toyota UK is a company that operates with Total Quality management
strategy. The operational plan which is devised on the theory of Management
by objectives for this company is described below:
1. Review of organisational objectives: Strategic working can only be
guaranteed if certain goals and objectives are defined by organisation
(Evans, 2016). Toyota's objective is to continuously improve quality of
products for achieving customer satisfaction and demands.
2. Setting of employee objectives and targets: Employee objectives
help in increasing productivity of workers. They must have a motive of
valuable service deliverance. Moreover, additional rewards and
incentives will enhance their quality of work (Wilson, 2014).
3. Monitoring progress: monitoring is essential in an operational plan.
Complete transformational changes of raw materials take place in
operations department of the company. From manufacturing, finance
and sales to marketing, promoting and delivering products to
consumers, every activity has to be monitored for errorless functioning.
4. Evaluation of performance: performance of employees and
functioning department has to be evaluated so that conclusions can be
made whether objectives are being accomplished or not.
5. Distributing rewards for achievements: Declared rewards and
incentives must be distributed to deserving candidates so that their
spirit is motivated and inspired for more work (Meistering and Stadtler,
2015).

6. Planning MBO for next operational period: As soon as the current
operational plan is executed and evaluated, next plan is prepared for
another operational period.
2.2 SMART objectives
SMART is a combination of specific, measurable, achievable, realistic
and time based objectives which are defined for a company so that it can
innovatively progress and expand in international and national markets
(Oakland, 2014). SMART objectives for Toyota are designed ahead:
To achieve a sustainable business platform by managing triple bottom
line standards.
To manage its operational base in such a way that customers gain
maximum awareness about company's products and services with
achieving cost effectiveness.
To prosper and conquer international markets by creating employment
opportunities in countries that have high levels of unemployment.
Above described objectives qualify smart criteria and also help in
creating a better brand image of the company. Operational plan must be
based on SMART objectives as it helps in connecting with employees in a
humane way (Hunter, and Nielsen, 2013). Moreover, main motive of the
company to serve its clients and their expectations effectively is also fulfilled
with these objectives.
2.3 Implement appropriate system to achieve objectives in the efficient way
In order to achieve organisation objectives, Toyota can be use
following methods:
Programme evaluation and review techniques (PERT): PERT is
method which uses to schedule, organize and coordinate tasks within
event of firm. It represents graphical of each activity within cited firm.
This tool emphasize to make relationship between each task and
activity which complete within specific time frame. This system are

design to manage complexity at workplace which is major components
of extensive data and industrial efforts (Too and Weaver, 2014). Major
effectiveness of this tool is that it allows flexible scheduling due to
variations in the amount of time takes to accomplish specific part of
project. In addition to this, activity is defines according to time frame
and resources which are requires moving from one event to another.
When one event is completed, progress and performance of company
can be monitors easily.
Critical path analysis (CPA): Various business involve in major
projects that are complex and includes significant investment and risk.
Complexity and risks increasing which is very necessary for identify
relationship between each activity of project (Obeidat and et.al., 2016).
It is very essential to use CPA for construct model which includes all
activities related with Toyota, time for accomplish each activity and
dependence between each activity. Effectiveness of CPA is that
company can plan all task which must be completing as a part of
project.
2.4 Recognise project planning model and tool
In order to make plan within Toyota, project management develops
and coordinate diverse activities of modern industry and commercial projects.
Aim of manager through project management is foreseen and predict
problems which they may face at workplace (Schmiedel Vom Brocke and
Recker, 2014). Thus, they have to make plan to solve this issues which
organise and control activities so that project can be complete successfully.
Manage of the chosen organisation can involve various activities such as
deciding what things to be done, organising it and making arrangement with
taking right candidates at workplace. Their aim which need to be accomplish
are performance and quality, budget and time to completion (Ates and et.al.,
2013).

With taking PERT manager can easily implement their plan to
accomplish Toyota objectives. In this aspect, they can assess and monitor
business outcomes to maintain organisation growth. In cited firm, PERT
analysis provide visual depiction which includes major project activities and
sequence for accomplish desires outcomes. Network diagram consist arrows
and nodes which need to be organize for accomplish activities within the
enterprise. Sequence activities leading from starting point of diagram and
finishing point of the diagram which is known as path (Somsuk and
Laosirihongthong, 2014). In this method, manager can involve various
activities to compromising different degree of certainty.
TASK 3
3.1 Select two quality system which are applied on Toyota
Quality is the standards which can be measure against things which
are similar kinds of other products and services. In quality standards are
Illustration 2: PERT diagram

meet with excellence performance of Toyota which are achieves in term of
uniformity of products and services. In order to meet with quality standards,
organisation measure various quality aspect within the enterprise (Fewings,
2013). It is the process which includes collection of business process which
focuses on consistency to meet customers requirements and enhance their
satisfaction with business activity.
In Toyota ISO 9000 is taken for quality measurement which determines
international standards on quality management and quality assurance within
the enterprise. It assists to cited firm to develop quality system element
which need to implement to maintain efficient quality at workplace. It is not
necessary for any organisation which can be applies on firm size (Jansen,
Cusumano and Brinkkemper, 2013). In addition to this, cited firm also adopt
EN 29000 quality standards' consultant which make witnesses within the
company to recommends carefully regarding business operations and their
products. With the help of these standards, Toyota can easily analysis their
performances towards customers outcomes. They can measure quality of
their products and services which they offer to users and clients.
3.2 Total quality management
Total quality management is based on principles which requires for
every member of staff to commit with work and maintains high standards of
work. It is a system of management which describes continual improvements
in Toyota products and services at workplace (Too and Weaver, 2014). It
uses strategy and data with effective communication to integrate quality
discipline with culture and activities. It is based on various elements such as
customers focuses, employee involvement, integrates system and fact based
decision-making, etc. When organisation focuses on their customers, they
can ultimate determines level of quality with improvements in employee
training, integrating quality and design process (Obeidat and et.al., 2016). It
creates quality culture with integrates process centred in which company

have to focus on common goals which need to be accomplish in series of
steps which take place from suppliers and end with customers.
In addition to this, it is also measures communication for day to day
operations of Toyota company. Effective communication play vital role which
maintain morality of employees at all level of the enterprise. Quality culture
is a set of group values which need to take guidance for everyday working
practices and consequent outputs (Somsuk and Laosirihongthong, 2014). In
cited firm TQM assist to make quality culture due to taken granted practices
which encapsulate the ideology of group of firm. When cited firm find that
their customers are unhappy, they have to adopt new technology to frame
culture and monitor organisation performances.
3.3 Recommend improvements which align to achieve business objectives
In order to achieve business objectives, Toyota need to make changes
in their plan with the help of business process re engineering. It involves
design of core business process to achieve improvements in cited firm
productivity, cycle time and their products quality. Business process re
engineering is the analysis between workflows and activities of the
organisation to optimize core value within company (Fewings, 2013). With
the help of business process following recommendations can be taken within
cited firm:
Organize around outcomes not with tasks.
Priorities every activity of Toyota and redesign within the enterprise.
Integrates information processing work with producing information at
workplace.
Capture information from market to optimize task at workplace.
Put decisions point to perform various activities and build control on
the process (Wilton, 2016).

3.4 Implication with proposed changes within Toyota
With the help of culture improvements, Toyota can implement their
plan to make effective operations within the business. In respect to this,
cited firm need to implement plan for maintain quality at workplace. The
organisation need to make systematic transactions and activities which can
be done through maintain quality at workplace. It gives positive results, on
the enterprise performances in term of pressures managers and new
approach of quality (Too and Weaver, 2014). Total quality management is
tool which based on research that explore new things at workplace. As
results, cited firm can move towards multinational things which they can
implement in business. They are defines true culture of quality as an
environment in which employees need to follow guidelines and consistency
which are based on quality, focus actions and quality all around the
enterprise.
TASK 4
4.1 Risk assessment process
It is vital that risk assessment process should be carried out for
identifying potential damages and harms that can occur in the Westfield
London shopping centre. It will support in making effective strategies for
mitigating the negative impact of risk that might be faced in the enterprise
(Hughes, and Ferrett, 2015). Risk assessment will be conducted by following
way :-
Organisation name: Westfield London shopping centre
What
are
the
hazar
ds?
Who might
be harmed
and how?
What are you
already doing?
Do you need to
do anything
else to manage
this risk?
Actio
n by
who
m?
Acti
on
by
whe
n?
Don
e
Slips Employees Staff members areEffective All 04/1 05/1

What
are
the
hazar
ds?
Who might
be harmed
and how?
What are you
already doing?
Do you need to
do anything
else to manage
this risk?
Actio
n by
who
m?
Acti
on
by
whe
n?
Don
e
and
trips
might get
injured if
they will fall
or slip due to
any object.
informed about the
various risk that
might be faced by
them due to the
various risk
conditions
management of
equipments is
required and it
will support for
avoiding slips
and trips in the
entity
emplo
yees,
super
visor
to
monit
or
0/16 0/16
Healt
h
relate
d risk
staff
members
and
consumers
visiting the
place might
get injured
due to the
serious
damages
might be
suffered.
Precautions
needs to be taken
by people while
visiting shopping
centre has been
posted on the
notice board
(Mitroff and
Alpaslan, 2014).
staff members
are provided
with training
programs so that
they can learn
better ways for
providing better
services to
consumers.
s
taff
memb
ers,
top
mana
geme
nt and
custo
mers
6/
12-
2016
7-
12-
2016
4.2 Application of health and safety regulations on work environment
Three legislative measures that applied to Westfield London shopping
centre are as described :-
Health and safety act 1974 :- Guidelines have been mentioned in this act
that it is necessary to maintain safe operations and managing of working
environment. It is required that adequate welfare provisions should be

provided to staff members and proper training should be provided to them
for ensuring better health and safety at shopping centre (Flannigan, Samson,
and Miller, 2016).
Workplace regulations 1992 :- According to this act it is required that proper
maintenance of the work place equipments should be done and conductive
work environment should be provided to staff members.
The health and safety regulations :- Guidelines have been mentioned in the
act that employers are required to provide health and safety regulations to
the workers (Wuttke, Blome and Henke, 2013).
4.3 Health and safety procedures adopted in the organization
Health and safety policies are followed in Westfield London shopping
centre for rendering safe and protective work environment to clients.
7. Risk assessment processes are organized for identifying potential
sources of risk that might be faced in the enterprise (Frumkin, 2016).
8. Training sessions are organized for making staff members aware about
the various health and safety related issues that might be faced by
them while working.
9. In addition to that consumers are given information about various
health and safety related issues by posting notice and distributing
pamphlets.
10.Risk in the organizations are managed by forming effective risk policies.
4.4 Practical implications of health and safety policies and procedures
Westfield London shopping centre is visited by millions of people and
it is needed that better and safe environment should be rendered to all the
staff members. Training programs can be organized in enterprise for making
people aware about the various health and safety policies that they need to
follow (Wilks, JStephen and Moore, 2013). In addition to that monitoring of
safety improvement will be done by making a check list and it will aid in
identifying weak performing areas of safety and health in the corporation.

CONCLUSION
From the above report it can be concluded that, Toyota need to
manage their business activities for achieve business objectives at workplace.
In this aspect, they are follows functions which re interrelated with each
other such as marketing and financial function. Furthermore, it summarized
that for developing operational plan cited firm need to apply SMART
objectives for effective and efficient use of resources. Moreover, it
articulated that for maintain quality system cited firm need to use total
quality management with the help of PERT and CPA.
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REFERENCES
Books and Journals
Ates, A. and et.al., 2013. The development of SME managerial practice for
effective performance management. Journal of Small Business and
Enterprise Development. 20(1). pp.28-54.
Evans, M., 2016. GLIS 620-Management of Information Organization-Week 2-
Strategic Planning, Goals and Objectives. 1. pp.
Fewings, P., 2013. Construction project management: An integrated
approach. Routledge.
Flannigan, B., Samson, R.A. and Miller, J.D., 2016. Microorganisms in home
and indoor work environments: diversity, health impacts, investigation
and control. CRC Press.
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Managing business activities to achieve results

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