Deck from the Service Design Network Meetup at Adaptive Path in San Francisco. The talk introduces sketchnoting and creating a visual practice in the context of service design. Activities include warm-ups and rapid rounds, then pairing up to make visual notes of a service story told by your peer. Details on the meetup at: http://www.eventbrite.com/o/sdn-sf-4654524183?s=21308657
Sketchnotes+Service Design=BFFs :: Service Design Meetup [Tue Feb 11, 2014]
1. e!
lc om
We
+ Se
oti n g
tc h n
Ske
B F Fs
ig n =
e De s
r vic
-taking
al note
o visu
intro t
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
2. l do
we’ l
h at
w
wtf
me &
elco
•w
-ups
warm
•
unds
id-ro
• rap
sion
e ses
actic
• pr
tions
plora
er ex
urth
•f
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
3. e re?
’s h
ho
W
ers?
esign
ice d
serv
•
ners?
desig
ux
•
ther?
•o
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
5. te r
Ru t
ate
K
to.com
ntelle
ipal, I
Princ
xr.co
•
der, Lu
un
order
ic rec
Co-Fo
•
, graph
hnoter
Sketc
+ UX
•
rship
preneu
Entre
•
u t te r
k ate r
@
o. c o m
te l let
p: / i n
tt /
h
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
13. h at’s
W
r y?
r sto
yo u
rvice
a se
ink of
• th
e had
you’v
rience
expe
lately
annels
le ch
ultip
•m
e, end
middl
ning,
begin
•
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
14. t is
ha
W
n g?
oti
ch n
ket
s
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
24. mo
Com
ia ls
ate r
nm
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esk
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Unl
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cil
er or pen
rk
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sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
31. e nt s
E le m
te r i n g
• let
st u f f
•
o u ts
• lay
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
32. ri ng
t te
Le
RP:
M
duct
e Pro
eadabl
um R
Minim
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
33. r
n ds
ro u
apid
tte r
Le
om 1
5 fr
i ng:
o u ble
r i f •!d
ic • se
bas
•!bl o c k
u bble
b
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
45. xp re
E
at r i x
io n s m
ss
da
ad
a
de
d
eb
y
s..
row
.
ou
m
h..
t
.
smile
neutral
frown
s
no brow
up brow
s
down
brows
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
46. r
n ds
ro u
apid
e cts
Obj
e op le
•p
hi ngs
•t
ide a s
•
s io n s
xp re s
&e
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
47. le &
e op
p
io n s
re s s
exp
(4)
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
70. ips &
nsh
atio
Re l
u ts
ayo
L
yling
er st
re ov
uctu
Str
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
71. u ts
ayo
L
tic a l
& ve r
li near
•
p at h
dia l &
• ra
rap e r
s kys c
•
pc orn
& po
du la r
• mo
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
79. e in
cti c
p ra
tio n
ac
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
80. se
r ie s
sto
vic e
r
l l s w ap
e n we’
r up. . .t h
pa i
n ote r:
s ketc h
•1
l le r:
sto r y:
te
sto r y
u re t h e
•1
i c e c apt
u r ser v
te l l y o
otio n
- em
e
p e r ie n c
ex
r u ct u re
- st
sto r y
magery
-i
min
2.5
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
82. ap !
Sw
n ote r:
s ketc h
•1
l le r:
sto r y:
te
sto r y
u re t h e
•1
c apt
ser v ic e
te l l a
otio n
e sto r y - e m
p e r ie n c
ex
r u ct u re
- st
magery
-i
min
2.5
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
87. Joi n
t u p:
e mee
th
@s k
e sSF
h n ot
etc
, 2014
Feb 13
Thu,
in SF
nway
@ Ru
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
88. rc e s . . .
re s o u
h n ote
s ketc
M o re
.c om /
e ar my
tch n o t
:/ s k e
ttp /
h
rkbook
: The Wo
eriences
,
User Exp elagh Carpendale
ing
Sketch
erg,She
ul Greenb
l Buxton
by Sa
uardt, Bil
arq
Nicolai M
Napkin
ck of the
the Ba
oam
by Dan R
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
89. f fe r !
c ia l o
sp e
r the
ike fo
s to M
h ank
t
o de !
un t c
di s c o
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014
90. s!
nk
ha
T
r u t te r
k ate
@
o. c o m
nte l let
/
tp : / i
t
h
1, 2014
Feb 1
sketchnotes + service design :: SDN Meetup :: Feb 11, 2014