Digital Marketing Toolkit

1. Digital Marketing Toolkit

2. Where should we start?

3. What are your customer touch points online? E-Newsletter Podcast Branded content Blog E-Direct Mailer Search Forums Mobile App Microsites Social BannersPlatforms Website

4. Digital Marketing Toolkit: Data & Statistics•  Asian Digital Marketing Yearbook 2011 ü http://www.asiadigitalmarketingyearbook.com/asia-pacific-digital- marketing-yearbook-2011•  Comscore State of the Internet South East Asia March 2011 ü http://www.comscore.com/Press_Events/Presentations_Whitepapers/2011/ State_of_the_Internet_Southeast_Asia•  Internet World Stats ü http://www.internetworldstats.com/stats3.htm

5. Objectives: What do you want to achieve? Awareness Data Sales acquisition Digital Platform Leads Adoption generation Building relationships

6. Call to Action: What do you want the targetaudience to do? Register for Events Find our more about our Contact our Sales Team products / services Download Subscribe our to our marketing newsletters collaterals Call to Action Attend Update Online your profile Training Download Purchase our Trial online

7. What does Digital encompass? Web Design (User Experience/Interface) Online Advertising Search Engine (Banners, Paid Search, Ad networks, Content Targeting) Optimization (SEO)Customer Relationship Web Analytics Management Digital (Email Marketing) Social Media Mobile (Facebook, Twitter, YouTube) (Apps, coupons, QR codes, Augmented Reality, Location Based Services) Viral Marketing (Blogs, Forum Seeding, Influencers)

8. The Consumer Purchase Funnel Advertising (Online/Offline), Email Awareness Marketing, Viral Marketing, Social Media Consideration Paid Search, SEO, Viral Marketing, Mobile, Social Media Preference Paid Search, SEO, Email Marketing, Viral Marketing, Mobile, Social Media Purchase Website (User Experience), Mobile, Web Analytics Retention CRM, Social Media Advocacy CRM, Viral Marketing, Social Media

9. View on Social Media

10. Before you rush to jump onto the SocialMedia bandwagon…

11. Commitment is key

12. Strategy before tactics

13. Define a clear strategyStrategic Raise brand awareness Improve favorable perception of brand/product/service Increase customer acquisition Maintain customer loyalty Create user advocacy Research Develop new insights Develop viral opportunities Create buzz on branded experience Build incremental reach Increase marketing ROI Increase conversations about the brand Drive qualified registrations Support new product launch Drive site trafficTactical Increase sales

14. Listen and understand theconversations before engaging

15. Social Media is an “always on”conversation

16. The Community Manager

17. Decide how you want to respond Take reasonable Message action to fix issue and let customer know action taken Positive Negative Yes Yes No Do you want Assess the Evaluate the Does customer need/ to respond? message purpose deserve more info? Yes Yes No No Unhappy Are the facts Gently correct the Response Customer? correct? facts No Yes No Yes No Can you add Dedicated Are the facts value? Complainer? correct? No Yes Is the Yes Explain what is beingRespond in Thank the Comedian problem done to correct thekind & share person Want-to-Be? being fixed? issue. No Yes Let post stand and monitor.

18. Be Authentic

19. Measure and Optimize

20. What are your Social Media Objectives?

21. Important Notes:•  Social Media is free. But Social Media Marketing is not•  Always on conversation•  Time, effort and resources required to plan, develop, implement, monitor and optimize

22. Facebook•  Setting up a Facebook Page (not profile/group) ü http://www.facebook.com/pages/create.php•  Who will be the Community Manager? ü  Editorial Calendar, Response matrix, Types of responses•  Facebook Insights ü http://www.facebook.com/help/search/?q=insights•  Facebook Advertising ü http://www.facebook.com/adsmarketing/•  Use the Features - Photos, Videos, Events, Polls,•  Facebook Advertising Policy & Promotion Guidelines ü  http://www.facebook.com/ad_guidelines.php ü  http://www.facebook.com/promotions_guidelines.php•  Contest, Tabs and Applications ü  http://www.wildfireapp.com

23. Let’s look at some Facebook Best Practices •  Post regular updates. •  Ignore comments or questions If possible, update your fans before the Always acknowledge the fans efforts medias, or at least at the same time to engage •  Provide customer service •  Use Facebook to broadcast the Always reply in an individual manner same communications than offline •  Answer question within less than 3 Communications should be adapted to their medium, one size doesn’t fit days all Or let users know you will be in touch with an answer soon •  Fail to update your fans about major activity that are reported •  Engage with fans offline Don’t only monologue

24. What do consumers participate?

25. Almost 80% of all Internet users have participated in some form of online contest or sweepstake in the past year and 50% of them enter them at least once a monthSource: Jupiter Research

26. IKEA Facebook Showroom

27. Social Media Programs

28. IKEA Facebook Showroom•  http://www.youtube.com/watch?v=0TYy_3786bo

29. AXE Relationship Status•  http://www.youtube.com/watch?v=HO-wZcemIH8

30. 5 Elements of Successful Facebook Campaigns•  Consistency of message with the brand/product•  Requires collaboration with members of the community ü  People like to be part of something ü  Members who are involved will usually be generous in sharing information with others within their network•  Encourage Conversations online and offline ü  Empower the community by engaging them in conversation ü  People who have knowledge can help create a level of connectivity with other current and potential customers via WOM

31. 5 Elements of Successful Facebook Campaigns•  Engage your audience and make the campaign fun ü  Reason to participate – Offers, games, challenges, puzzles ü  Give them something to remember, share and talk about•  Create something permanent for post campaign ü  Campaigns are time sensitive – create something that can last after the campaign finishes E.g. Youtube video, photo collage, application ü  If your campaign messaging is consistent with brand/product, then it has longevity

32. SEO vs Paid Search

33. SEO vs Paid Search Paid Search SEOGuarantee Listings No Guaranteed ListingsImmediate Results Site ranking can take weeks or months to improvePay search engine for clicks No fees to search engineAbility to customize ad copy and Ad copy often depending on page titledestination landing page and meta tags. Destination page dependent on page relevancy

34. SEO: Onsite & Offsite Page Coding Keywords1. Code all web 1. Keyword Researchpages to conform Link Buildingto best practices 2. Enrich site copyof SEO. with keywords/ 1. Search Engine Keyword Density Submissions2. Enable searchengines to find 3. Inject keywords into 2.  Directory Listingsand catalogue the page titles, metainformation in the description 3.  Article contributionsweb pages moreeffectively Optimal page rankings on

35. Digital Marketing Toolkit: Search Engines•  Difference between SEO and SEM ü http://www.seotipss.com/difference-between-seo-and-sem/•  Social Media and SEO ü http://www.seomoz.org/blog/the-social-media-marketers-seo-checklist•  Registering your website with search engines & directories ü http://www.wordsinarow.com/search-engines.html ü http://www.wordsinarow.com/wheretogo.html•  Google Adwords ü Adwords.google.com ü http://bit.ly/adwordsbeginnerguide•  Keyword Tool ü http://bit.ly/keywordtoolgoogle•  Traffic estimator ü http://bit.ly/trafficestimatorgoogle

36. Website Tracking with Google Analytics•  Setting up Google Analytics ü http://www.google.com/analytics/discover_analytics.html•  Inserting the tracking code ü http://bit.ly/kRp6bV•  What you can track ü http://www.youtube.com/watch?v=_qfG2d9etvk

37. Website: Encouraging People to Share•  http://www.addthis.com/

38. Email Marketing•  Guide to Email Marketing ü http://blog.kissmetrics.com/beginners-guide-email-marketing/•  Do’s and Do Not’s ü http://bit.ly/emailmarketingdosdonts•  Campaign Monitor ü http://www.campaignmonitor.com/

39. YouTube•  Setting up a YouTube account ü http://www.youtube.com/watch?v=p_IZ6CAlxG8•  Uploading Youtube videos ü http://bit.ly/youtubeuploadtips•  YouTube analytics ü http://mashable.com/2011/04/20/youtube-new-partner-analytics/•  Customizing YouTube page ü http://mashable.com/2009/08/02/customize-youtube-channel/

40. Twitter•  Setting up a Twitter account ü http://www.twitip.com/how-to-set-up-a-twitter-account/•  Who to follow – How to get followers ü http://www.searchenginejournal.com/how-to-get-twitter-followers/29960/•  Editorial calendar ü http://www.ehow.com/how_7368194_make-twitter-editorial-calendar.html•  Monitoring, Scheduling and Tracking tweets ü  www.hootsuite.com ü  http://www.slideshare.net/hootsuite/hootsuite-infosheets-the-basics•  Using Hashtags ü  http://mashable.com/2009/05/17/twitter-hashtags/•  Customizing Twitter page ü  http://mashable.com/2009/05/23/twitter-backgrounds/

41. Blogs•  Setting up a Tumblr blog ü http://www.tumblr.com/why-tumblr ü http://www.makeuseof.com/tag/how-to-use-tumblr-to-easily-create- a-rich-media-blog/•  Setting up a Posterous blog ü https://posterous.com/•  Using blogs to power websites (e.g. Wordpress) ü http://wordpress.lexty.com/ ü http://wpsitebuilding.com/

42. Blogger Marketing•  Engaging Bloggers and influencers ü Identify appropriate network (e.g. Nuffnang) or individual influencers ü Formats include advertorials, banners on blogs, inviting members to events ü Track visits/actions arising from activities•  Digital Seeding - Getting the word out ü Build a list of high equity accounts within key local forums ü Manage and maintain accounts and keep track of postings ü Identify yourself – Brand rep or member of public ü Follow up – Don’t post, shake and leave ü Get patients to share their experiences•  Forum sponsorship ü Consider sponsoring a sub-forum

43. Social Listening: Know what people are sayingabout your brand•  Free tools ü Google Alerts §  http://www.google.com/alerts ü Social Mention §  http://www.socialmention.com/ ü Hootsuite (Monitor, track & schedule Twitter conversations) §  http://hootsuite.com ü List of free Social Media monitoring tools §  http://www.socialbrite.org/2011/01/11/guide-to-free-social-media- monitoring-tools/•  Paid Tools ü Radian6, Brandtology, Meltwater buzz

44. Questions?

45. Thank You! Vincent Teo intersphere@gmail.com @intersphere (www.twitter.com/intersphere) www.linkedin.com/in/vincentteo