An assignment for Masters Degree in Integrated Construction Project Management, Faculty of Surveying, Planning and Architecture (FSPU)

1. STANDARD OPERATING PROCEDURE (SOP)
PREPAREDNESS FOR THE ANNUAL FLOOD DISASTER
FOR
SHAH ALAM MUNICIPALITY
ABDUL AZIZ ABAS
NUR ILYLIA IRYANI MOHD NASIR
YATINI ISA
SOFFIAH SHAFIE
NUR AZLIN ABDUL RAHIM

2. CONTENTS
INTRODUCTION
RECOMMENDATION & CONCLUSION
FLOOD PRONE AREA IN PENINSULAR MALAYSIA
PRESENT FLOOD ISSUES IN SHAH ALAM
PRESENT STANDARD OPERATING PROCEDURE
PRESENT SOP’s DEFICIENCIES
SOP BENCHMARKING
PROPOSED NEW SOP FOR SHAH ALAM

3. INTRODUCTION

4. FLOOD PRONE AREA IN PENINSULAR MALAYSIA

5. Monsoon Influencing Peninsular Malaysia
SOUTHWEST MONSOON
NORTHEAST MONSOON
ANTICIPATED DISASTER EVENTS
Type of Monsoon & Cycle Type of Disaster
Northeast Monsoon (Nov –
Mar)
Flood
Inter-Monsoon (Apr-May &
Sep-Oct)
Flash Flood
Southwest Monsoon (Jun –
Aug)
Haze & Strong Wind /
Rough sea

6. MBPJ
MPSJ
MPK
MDKS
MDKL
MBSA

7. http://water.selangor.gov.my/
Subang
Airport
Bt Jelutong
Shah Alam
Sg Buloh
Tasik Subang
Bt Cherakah
MBSA

8. FLOOD PRONE AREA IN SHAH ALAM (2006 – 2012)

9. FLOOD PRONE AREA IN SHAH ALAM (2006 – 2012)
MBSA
Flood Prone Belt

10. PRESENT FLOOD ISSUES IN SHAH ALAM
Federal Highway near Sg Rasau toll

11. Taman Tun Dr Ismail Jaya in Shah Alam
The Star online, Monday February 27, 2006
Flood 2006
Batu 3, September 3, 2013, www.starproperty.my

12. FLOOD victims in Pekan Meru, Klang, and
Padang Jawa, Shah Alam 2015, The Star
Online
Cause of
Flooding
Urbanisation
South-West
Monsoon
Apr-Sept
Inter- Monsoon
Apr-May6 / Sep-
Oct
Design Deficiency
Below 100 years ARI
Inundation of
Sg Damansara
Drainage
Geology
Deforestration
Landuse
Meteorological
Human Factor
Disturbance to Natural
Waterways

13. PRESENT STANDARD OPERATING PROCEDURE

14. Jawatankuasa Dalaman Pengurusan &
Bantuan Bencana
Majlis Bandaraya Shah Alam
14
tidak perlu
luar jangkaan
selesai
perlu
Terima Aduan
SALURAN ADUAN /
Bilik Gerakan PANTAS
Pasukan Penyelamat (PANTAS):
Bergerak ke lokasi aduan / kejadian
Pasukan Penyelamat (PANTAS):
Kenalpasti tahap bencana &
sediakan laporan untuk dilaporkan
kepada ketua operasi
Ketua Operasi :
Makluman kepada Datuk
Bandar & Pengurusan
Majlis / pelan tindakan yang
bersesuaian
Pasukan Penyelamat (PANTAS):
Pembukaan Pos Kawalan Tempat
Kejadian : Taklimat Situasi Kepada
Agensi Terlibat
Pasukan Trafik &
Penyelamat (PANTAS) :
Operasi + Kawalan Tapak Kejadian
Tutup Pos Kawalan Setelah
Mendapat Arahan Datuk
Bandar / Ketua Operasi /
Pegawai Operasi
Tamat
Kenalpasti keperluan pusat
pemindahan
Pasukan Pembersihan & Kesihatan :
1. Menyediakan bilik rawat dan
peralatan perubatan
2. Terima arahan untuk pembersihan
lokasi bencana
Pasukan Jentera / Teknikal :
Menyediakan Jentera / Pengangkutan
Urusetia Pengurusan :
Penyediaan Laporan Kejadian
Terima arahan untuk
pembukaan tempat
pemindahan mangsa
Laporan Maklumbalas
Ke Bilik Gerakan
Pasukan Pemindahan,
Pendaftaran & Makanan :
Memastikan kesesuaian /
kesediaan pusat pemindahan
Pasukan Jentera / Teknikal :
Menyediakan Jentera /
Pengangkutan
Pasukan Pemindahan,
Pendaftaran & Makanan :
Pendaftaran mangsa &
penyediaan keperluan makanan
dan lain-lain
Pasukan Pembersihan &
Kesihatan :
Menyediakan bilik rawat dan
peralatan perubatan
5.2 Carta Alir Pengurusan Bencana
1
2
3
4
5
7
6
30mins30mins30mins
emergency
solved
YES
NO
extreme
conditions
Open up temporary relocation centre
Relocation, Registration & Ration Team
Confirm on preparedness of temp
relocation centre
Cleaning & Health Team
Medical assistance
Machinery & Technical Team
Preparation of machineries &
emergency vehicles
Relocation, Registration & Ration Team
Victims’ registration,
rationing & other needs
Traffic & Respond Action Team (PANTAS)
On-site operation & control
Cleaning & Health Team
Medical assistance & post-cleaning works
Management Team
Preparation of report
Machineries & Technical Team
Preparatin of machineries & emergency vehicles
Closing off Local Control Centre
END of emergency
FLOOD EMERGENCY
Emergency Respond Action
PANTAS Control Room
Respond Action Team (PANTAS)
Immediate comprehensive report to
Head of Operation
Head of Operation
Notify Mayor & Council Managers
(decide next action plan)
Respond Action Team (PANTAS)
Immediate site visit (clarification report)
Respond Action Team (PANTAS)
- On-Site Control Centre
- Collaboration & coordination with external
expert groups
Temporary Relocation Centre (identify needs)
Report to PANTAS Control Room
Manual Pengurusan dan Bantuan Bencana,
Majlis Bandaraya Shah Alam (MBSA) was
established as a post-flood assessment made
in the year 2006
Sek13 - Flood 2006
Feb 26, 2006
• TTDI Flood – 1,842 houses – RM27 Mil
• Cars – 2,800 units – RM14 Mil

15. Flood Warning System
Location of Siren Stations at
TTDI Jaya, Shah Alam and its surrounding areas
Department agencies involved
Police, Fire Department, JPA3,
National Security Department,
TV Radio, State Government
Officers, etc.
SMS
JPS Officers
SMS Service Provider
Residents of TTDI Jaya and
Its surrounding areas
JPS Selangor Server
Giant Supermarket
TTDI Jaya
TTDI Jaya Fasa 3
Kg Melayu Subang
TTDI Jaya Fasa 2
TTDI Jaya Fasa 1
Batu 3
Kg. Kebun Bunga
Siren Station
SMS
SMS
Sg Damansara
Sg Air Kuning
Sg Damansara
Flood camera along
Sg. Damansara @
Batu 3

16. STEPS TEAM IN-CHARGE ACTIVITIES INVOLVED
MAX TIME
ALLOCATED
STEP 1 Respond Action Team
(PANTAS)
Emergency Respond Action
• Receiving reports or information from direct lines/
SMS/emails at PANTAS Control Room
• Inform Officer-in-charge to make known to
Komander Operas Bencana (Disasters
Operation Commander)
• Record reports on disasters in Buku Log
Bencana (Disaster Log Book)
30 minutes
STEP 2 Respond Action Team
(PANTAS)
Immediate Site Visit (Clarification Report)
• Checker to retrieve required equipments from
PANTAS Control Room based on checklist
provided
• Checker to arrive on site in 30 mins of report
made
STEP 3 Respond Action Team
(PANTAS)
Immediate comprehensive report to Head of
Operation
• Identify level of disaster/affected individual/
person-in-charge that is controlling on-site
activities
• On-site inspection, installing notices
• Reporting exact condition to PANTAS’ HQ
30 minutes
STEP 4 Head of Operation Notify Mayor & Council Managers (decide next
action plan)
• Identify internal teams & external parties involve
• Checklist for Operation Storage & Relocation:
preparation of victims’ initial essential needs
(food/shelter)
• Checklist for On-Site Control Centre & Workers’
Needs
• Checklist for Logistics
• Identifying disasters’ classification and zoning
STEP 5 Respond Action Team
(PANTAS)
Opening up On-Site Control Centre
• Collaboration & coordination with external expert
groups
• Checklist of Workers’ attendance & Logistic
Checklist
• Up-to-date information to Mayor & Head of
Operation
30 minutes
STEP 6 *detail teams involved is
stated in the SOP
On-Site Control, Operation & Relocation
• Update information on victims and disaster’s
chronology
• Making sure that the operation is as planned
STEP 7 Closing off On-Site
Control Centre
Present
Shah Alam
SOP

17. PRESENT SOP’s DEFICIENCIES

18. SOP only consider activities done by the team
appointed by MBSA in the event of disaster
involvement from other-external professional
parties at later stages
Lack of preparation before initial involvement
(by other parties than MBSA) reduce efficiency
impede probability of working cooperation
No pre-event stages
lacking on identification of post-flood stages –
recovery events
Not have proper division or differentiation to
neither small-scale nor large-scale events
Deficiency

19. SOP BENCHMARKING

20. National Operation
Center (NOC)
ESF Primary Agency
National Response
Coordination Center
(NRCC)/ Regional Respond
Coordination Center (RRCC)
Support Agencies (SA)
Emergency Support Function – United States
Issues operation orders to activate ESFs
based on disaster/ incident scale
Notified operation orders & time to report
to the NRCC/ RRCC
Coordinate with government, non-
government, private agencies.
All the Support Agencies has each SOP, and
notification protocols. SA provide
assistance in the emergency plan
AGENCIES

21. Flood event
Local Authorities
State AuthoritiesImplement RESPONSE ACTION
National Authority
RECOVERY ACTION/
POST FLOOD ACTION
If necessary
If necessary
PREPAREDNESS &
EXERCISE
REVIEW &
RECOMMENDATION
Assessments
Government,
Non- government,
Private agencies
Coordination
collaboration
Emergency Preparedness & Response– United States
Critical Concept: Government / public / individual jointly involve in emergency plan

22. Time Line of Typical MAT Process
Mitigate Action Plan – United States
Mitigation Action Team (MAT)
Critical Function : mitigate impact of natural and man-made disaster

23. Post Flood Disaster SOP – United States
Federal Emergency Management Agency (FEMA)
Coordinate with Flood Evacuation Team team to identify specific flooded areas
Community immediately Inspect flood damaged areas to assess structural damages. Red Tags: Substantial, not fit for
reoccupation. Green Tags: Not substantial. Tags remain until recovery process completed
Mandatory Flood plain development permit to repair flood damaged structure
Determine status of damaged structures compliant with Floodplain Management Ordinance. Reconstruction to adopt full
compliance
To appraise property values of post-flood for substantial damaged structures
If appraisal > 15% of tax assessed value, community may have 2nd independent appraiser to assure fair market value. Value used
to evaluate whether repairs constitute substantial improvement
Total value of repair works to be determined and conform market value
Community may use cost estimates by a qualified person to establish total damage value prior to issuing repair permit
Community/Authority to do regular check to enforce requirement of Development permit. Permit to be posted on site
Authority to make aware and shall assist property owner’s concerning repair permit
Community to establish periodical information on flood prone areas to residents

24. Extracted Value For Consideration From United States SOP
 Mitigation Action Team (MAT) have been develop to mitigate impact of flood
disaster by conducting inspection and technical evaluation of the performance
of buildings, land use and management, and construction during pre- flood until
post- flood. The objective is to reduce future damage from the disaster.
 Floodplain Management Ordinance highlights provisions for property
development coordinating with mitigation plan.
 Emergency Support Functions (ESFs) SOP provide detail core capabilities for
each ESFs and their functions are integrated each other.
 National Respond Framework (NRF) is developed under concept of community-
based planning that all sectors of a community play a critical role and shared
responsibility to protect life and property.
 Practicing lesson learned concept by regularly review the flood management
system after flood disaster take place. Produce several reports to improve the
current system and plan.

25. Flood Disaster SOP - Japan
National Government
Designated government agencies
Designated public agencies
Prefectural government
Other prefectural
governments
Self defense forces
Prefectural
police HQ
Police Stations
Municipalities
Fire stations /
Volunteer fire corps
Affected Areas and Residents
Directions / overall coordination
Recommendation & Advice
Request for
support
Request for
support
Request for
Dispatch of
personnel Directors
Support of overall coordination
Request for
support
Request for
Call out
Orders
Call out
Other
municipalities
Disaster Response Mechanisms
Critical Concept: Government / Agencies jointly involve in emergency plan

26. Flood Disaster SOP - Japan

27. Flood Disaster SOP - Japan

28. Japan has established an
institutional system (TEC-
Force) in the event of
disaster to conduct an
emergency survey of the
damage, take emergency
response measures for
preventing secondary
damage, and provide advice
on restoration methods to
the local government

29. Flood Disaster SOP - Japan

30. Flood Disaster SOP - Japan
MLIT’s DISASTER PREVENTION EFFORTS

31. Extracted Value For Consideration From Japan SOP
 Japan has developed a comprehensive and strategic management system
elaborated in Disaster Countermeasures Basic act, which covers all phase of
disaster management such as prevention, mitigation and preparedness,
emergency response, recovery and rehabilitation.
 The roles and responsibilities of government at national and local levels, and
other stakeholders in the implementation of various disaster countermeasures
are being clarified.
 Comprehensive flood disaster measures been developed by Japan which consist
of river improvement, basin improvement measures and flood reduction
measures.
 Establishment of TEC-Force for Emergency Response & Recovery. The main
purpose is to have prompt determination of damage in major natural disaster,
early restoration of the affected areas and technical assistance to local
government and related bodies.
 Flood management system will be reviewed and improved regularly after flood
disaster take place by practicing lesson learnt concept..

32. Flood Disaster SOP – United Kingdom
Department of Environment Food & Rural Affairs, United Kingdom

33. LOCAL
RESPONSIBILITY
Experts group
Collaboration
Coordination
Emergency Respond Action
Community Level Political Level
Input
Preparedness &
Respond Plan
Key Agencies &
Players
Constant
Review
Respond Action
team
Resources
Inventory
Support from
adjacent
communities
Support from
Provincial/State &
National Government
Levels
If Necessary
If Sufficient
FLOOD EMERGENCY
If Required
Weather/Flood
forecast
Emergency
action
High Alert
Emergency
Evacuation
Temporary
Levees
Constant
Trainings
Post Flood
Assistance
Resettlement
Stage
Assessment on
Causes & Effects
Experts group
Recommendation
Immediate
Comprehensive
Clear Commands
Emergency Preparedness And Response – United Kingdom

34. Post
Flood
SOP

35. Recovery
Recovery action National Recovery Guidelines30
 Provides detail recovery plans in order to reduce the effects of the
emergency and ensure long term recovery.
 Cleaning-up
 Public health advice
 Flood support scheme
Planning and prevention health Tertiary Prevention
 used during and after to minimize health impacts, examples of
activities such as moving belongings to safe areas, ensuring the
provision of clean drinking water, surveillance and monitoring of
health impacts, treating ill people, and recovery and rehabilitation
of flooded houses.
 Responders should aware of the ‘recovery gap’, which the period
after response has ended and people rely on other sources of
support for continued recovery. Social care services restore
communications as a key measure to keeping families together in
reducing suffering and promoting recovery after a flood.
Casualties and fatalities  The flood consequences increase the number of people seeking
medical treatment in particular area.
 Any plan for dealing with casualties and fatalities needs to be
integrated with all aspects of the response and recovery from such
situation and incidents.
Post
Flood
SOP

36. Extracted Value For Consideration From United Kingdom SOP
• Established a comprehensive SOP with expert group involvement from very
beginning as part of the flood emergency planning.
• Inputs from community levels and political levels at early stage to
• A clear commands and line of communication are for effective implementation
• Constant SOP review from key agencies and players, etc.
• Respond Action Team adequately equipped with manpower, constant required
trainings and ensuring sufficiency of assets and inventory check.
• Supports from adjacent communities or provincial / state & National Government
levels if needed.
• Full use of the weather / floods information. Early warning to agencies and
communities of any potential floods.
• Post Flood, Respond Action Team continued to post flood action plan,
assessments and lessons learn established and recommendation for continuous
improvement of Emergency Respond Action.

37. SOPs COMPARISON

38. SOPs Comparison

39. SOPs Comparison

40. SOPs Comparison

41. PROPOSED NEW SOP FOR SHAH ALAM

42. Majlis Bandaraya
Shah Alam
Experts group
Collaboration
Coordination
Emergency Respond Action
Community Level Political Level
Input
Preparedness &
Respond Plan
Key Agencies &
Players
Constant
Review
Respond Action
team (PANTAS)
Resources
Inventory
Support from
adjacent
communities
Support from
Provincial/State &
National Government
Levels
If Necessary
If Sufficient
FLOOD EMERGENCY
If Required
Weather/Flood
forecast
Emergency
action
High Alert
Emergency
Evacuation
Temporary
Levees
Constant
Trainings
Post Flood
Assistance
Resettlement
Stage
Assessment on
Causes & Effects
Experts group
Recommendation
Immediate
Comprehensive
Clear Commands
New Emergency Preparedness And Response – Shah Alam
Medical
Assistance

43. FLOOD DISASTER
Flood Disaster has its own committee and mechanism through the standing order on Flood
Relief Machinery issued earlier by the National Security Division (BKN), Prime Minister
Department (JPM). With the enforcement of the National Security Council’s Directive no. 20,
all flood disaster will be handled under this directive. Because of that, the Committees of
Natural Disaster Relief was dissolved.
(adapted: Directive No. 20 : paragraph 9)
Standing Order

44. Outlines:
Policy and Mechanism on Disaster and
Relief Management on Land
Based on:
Levels of disasters
by:
Establishing a management mechanism with the purpose of
determining roles and responsibilities of various agencies
involved in disaster management.
(adapted: Directive No. 20:paragraph 4, page 2)
National Security Council Directive No.20

45. Provide the guides and templates to initiate the TASKFORCE Standby
Arrangements
Facilitate sharing of information (such as notification of flood disasters)
and situation updates -coordinated by the Flood Command Centre
Facilitate the request for / offer of assistance (flow charts)
Facilitate the joint assessment of required assistance from other agencies
Provide the procedure for mobilization of assets and capacities
Provide the procedure for on-site deployment of assets and capacities
Provide the procedure for direction and control of assistance on the
ground
Provide the procedure for floods situation updates, demobilization,
reporting, lessons learning and exercises
To Improve / Enhance Existing SOP Based on Following Steps
Flood Preparedness (Action Plan)
• Adopt regular periodic Weather
Climate Information obtained from
the Meteorological Department
(MMD) to establish the following
action plan
• Review & Update Flood warning
system alongside with technology
• Promote Public awareness
• Support agencies to be constantly
updated / Training
• Flood preparedness plan should
be regularly review and feedback
from community are important to
consider for improvement.
• Flood support team should be
collaborate and cooperate to
implement the action plan.

46. DISASTER MANAGEMENT LEVEL III (CENTRAL)
- Complex and covering wide area
or more than two (2) States
- Greater financial, human resources
and assets coordination
DISASTER MANAGEMENT LEVEL II (STATE)
- Incident covering two (2) or more
Districts but no potential to spread
- Coordinate assistance at the State
levels to the affected Districts
DISASTER MANAGEMENT LEVEL I (DISTRICT)
- Localized incident, controllable and
has no probability to spread
- Disaster manage by the authorities
at the District Level
DISASTERMANAGEMENTTIERSFLOOD Disaster Management Mechanism

47. RECOMMENDATION & CONCLUSION

48. • The existing SOP is merely to face ordinary floods, so a new SOP needs to be
drawn up so that we will be more prepared including in terms of command and
control and appropriate assets to face the floods.
• New SOP would cover various aspects including increasing the assets,
command and control, communication equipment, simulation training,
meteorological services, as well as the power supply aspect.
• Infrastructure facilities be built on higher ground so that they would not be
affected each time a flood breaks out.
• preventive measures to be taken to avoid a recurrence of the disaster, whether
in the short term or long term
• Uncontrolled of illegal logging activities, non-compliance to sustainable guidelines
of mining activities and opening of agricultural land contribute to flood disaster
• Weaknesses in tackling the disasters to be eliminated
Recommendation
• To establish post flood action plan

49. Weather and climate information are vital to predict flood occurrences. The
authority (MBSA)/agencies and the flood response management team is crucial to
establish reasonable Standard Operation Plan (SOP) of acceptable accuracy.
While there are still limitations in weather and climate predictions, acknowledging
the uncertainty that exist will enable the flood response management to better
appreciate the value of the forecasts
Mitigation actions help to reduce the flood possibilities to arise in the future in the
same areas. Thus State government, Selangor should allocate certain amount of
budget to upgrade and improve drainage system. Limited of budget become a
barriers to implement the mitigation action but it can be planed step by step
according to annually budget.
MBSA should control building design, land use & site planning in order to prevent
flood. Development cannot be avoided but a method or principle must be followed
to save natural environment.
Enforcement, monitoring and controlling by MBSA can ensure developer and land
owner will comply MBSA’s rules and regulation.
Conclusion

50. STANDARD OPERATING PROCEDURE (SOP)
PREPAREDNESS FOR THE ANNUAL FLOOD DISASTER
FOR
SHAH ALAM MUNICIPALITY
THANK YOU