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How design thinking is
transforming intranets
James Robertson
Presented by @s2d_jamesr at #IEC15
‘Design’ is now a powerful
word in business
Denmark understands design.
Presented by @s2d_jamesr at #IEC15
Intranets need a lot of design
help!
This is also our opportunity to reshape
the way that organisations work.
Designing intranets that work
Presented by @s2d_jamesr at #IEC15
Cardsorting
Presented by @s2d_jamesr at #IEC15
Treetesting
Presented by @s2d_jamesr at #IEC15
Treejack
Presented by @s2d_jamesr at #IEC15
Wireframes
Presented by @s2d_jamesr at #IEC15
Usabilitytesting
At this point,
I’d just ring
someone!
Presented by @s2d_jamesr at #IEC15
store.steptwo.com.au
Designing intranets that engage
Presented by @s2d_jamesr at #IEC15
Accolade
Presented by @s2d_jamesr at #IEC15
Prophet
Presented by @s2d_jamesr at #IEC15
CalgaryBoardof

Education
Presented by @s2d_jamesr at #IEC15
VirginAmerica
Designing intranets that delight
Presented by @s2d_jamesr at #IEC15
Your task is to redesign the
HR section
Would you make a few fixes, or would
you start from a blank sheet of paper?
Presented by @s2d_jamesr at #IEC15
PwCAustralia
Presented by @s2d_jamesr at #IEC15
Telstra
Presented by @s2d_jamesr at #IEC15
Telstra
Presented by @s2d_jamesr at #IEC15
Telstra
Presented by @s2d_jamesr at #IEC15
Queries about Reduced by
Payment summaries 65%
Errors in timesheet 54%
Outstanding approvals 48%
Payslips 45%
Tax 44%
Timesheets 42%
Access requests 42%
Timesheet entry 17%
Designing new ways of working
Presented by @s2d_jamesr at #IEC15
Design thinking involves
taking a fresh look at the
bigger picture
Design thinking integrates people,
technology and the business
Presented by @s2d_jamesr at #IEC15
Presented by @s2d_jamesr at #IEC15
Coles
Presented by @s2d_jamesr at #IEC15
Coles
Presented by @s2d_jamesr at #IEC15
Presented by @s2d_jamesr at #IEC15
Presented by @s2d_jamesr at #IEC15
We love these examples!
We’re inspired!
But I don’t have enough resources or
money … maybe next year?
Presented by @s2d_jamesr at #IEC15
LakewoodHighSchool
Presented by @s2d_jamesr at #IEC15 LakewoodHighSchool
Presented by @s2d_jamesr at #IEC15
LakewoodHighSchool
Presented by @s2d_jamesr at #IEC15
LakewoodHighSchool
Presented by @s2d_jamesr at #IEC15
LakewoodHighSchool
Presented by @s2d_jamesr at #IEC15
All this was built by kids
(by 25 ‘network assistants’ to be
specific)
Presented by @s2d_jamesr at #IEC15
LakewoodHighSchool
Presented by @s2d_jamesr at #IEC15
LakewoodHighSchool
Presented by @s2d_jamesr at #IEC15
LakewoodHighSchool
Design thinking will reshape our
intranets
Presented by @s2d_jamesr at #IEC15
Read more about these
examples in this year’s
Intranet Innovation Awards
report.
And plan to enter the 2015
Awards, which open in
April!
www.steptwo.com.au/iia
Presented by @s2d_jamesr at #IEC15
You understand the
fundamentals of good
intranet design
Now to push intranets to the

next level!
Presented by @s2d_jamesr at #IEC15
Use design, both small and big,
to reshape the way we work!
James Robertson, Step Two

www.steptwo.com.au
jamesr@steptwo.com.au

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