For many companies, a manual, “man-power” driven process is the norm – it’s the way it’s always been done and it works.There’s nothing wrong with this approach, and it may function fine…but does it function well? Does it make sure your employees are able to focus on their jobs?Does it consume too much of your finance and travel team’s time?Is it accurate?Does it give you the information you need…when you need it…to manage budgets and negotiate with vendors?And there’s always a nagging concern of knowing what you don’t know…Could we be more efficient? More productive?Could we shave 2, 4 or even 10% off of our T&E spend and costs?JUMP to slide 9
For almost 20 years, we’ve been focused on helping companies create efficiency in their business. What do we mean by efficiency? We mean saving time and saving money. There have been a lot of promises from technology folks like us about creating efficiency over the last few decades. By focusing on these two business functions, we’ve been able to work with companies around the world to create real efficiency by simply helping them save time:Save time booking tripsSave time tracking travel and all expensesSave time on the road tracking receipts and changing travel plansSave time creating and approving expense reportsSave time auditing and managing complianceSave time running reports and negotiating contractsWe’re getting ahead of ourselves, so let’s talk about your business and how you manage these two business functions…If you’re like most companies, your probably connect to one of these scenarios…
Aberdeen StatEnterprises leveraging an end-to-end travel and expense management tool reported the following benefits over enterprises without this solution in place:50% lower expense-processing costs27% faster time to complete a single expense report40% faster reimbursement when using mobileAberdeen Group, Expense Management for a New Decade, March 2011Aberdeen Group, The Mid Market Expense Management Program, August 2011
Regardless of how you’re managing your travel and expense process now, these statistics indicate integration of your travel and expense systems has the opportunity to deliver significant savings.We’ve created a seamless system that pulls it all together – from booking travel or making a purchase on a corporate card through payment and the audit , reporting and analysis of your company’s spend.
Concur’s integrated travel and expense system is :Simple: It’s an all-in-one, easy-to-use systemAdaptable: It adapts to individual traveler preferences and scales to meet the needs of companies large and smallPacked with insight: It gives you the timely information you need to better control your company’s overall spend as well as your individual travel and expenses.These are the three big concepts that guide how we build our solution, so let’s get into this a bit further.
To truly transform the end-user experience and system usability, you must reach them where they are. And where they are is mobile.As we all know, smartphone ownership and usage numbers continue to rise at an amazing pace. By 2012, there will be 4 billion smartphone users and 80% of business travelers will be carrying a smartphoneWhether it’s a company-issued phone or not, employees around the world are using their smartphone more and more to manage their work email and calendar as well as share and review documents and access information…especially when they’re traveling.So granting access to travel and expense systems, information and tools through mobile apps is a must when focusing on the user experience.
Our primary goal is to help you make the most of your time by integrating your travel booking and expense tracking into a single service that simplifies the process, adapts to how you work and delivers timely information to help manage your travel and costs. And, we do this by delivering T&E solutions that are Web-based and mobile.
During a business trip, your travelers need to manage not only airline, hotel and rental car confirmations but potentially things like dining reservations and other activities. TripIt helps people organize and share these travel plans no matter where they book. Travel plans from Concur automatically feed into TripIt and travelers simply forward any other travel confirmation via e-mailto plans@tripit.com.TripIt then combines all their travel plans and adds things like maps, directions and more into a master itinerary giving them all the info they need for their trip in one easy-to-access location. With almost three million users using TripIt today it’s likely some of those users are in your organization.
We’ve talked about the challenges with managing corporate travel and expenses, but I haven’t shared a lot of information about Concur. I’ll keep this brief.
Facts as of January 2012High client satisfaction with well over 95% client retention More than 15,000 clients located in over 100 countries Used by over 15 million people Total revenue was $349.5 million for fiscal 2011, up 19% year-over-year.Processing 55 million transactions worth over $50 billion in T&E spend a year Over 10 percent of the U.S.’s T&E spend is processed by Concur solutionsOver half (305) of the Fortune 500 are Concur clients, including 7 of the top 10 U.S. companies (Sept. 2011) More than 70% of BTN’s Corporate Travel 100 are clients (Sept. 2011) Forbes 100 Best Small Companies (2010) #57 2011 Deloitte Technology Fast 500 (#387) – recognizing fastest growing tech companies in U.S. and Canada Software Magazine’s 2011 Software 500 (# 151)Business Travel World Awards 2010 – Concur named “Best Expense Management Service Provider” 2009 Most Admired Tech Provider – The Beat Readers’ Choice Award BTN named Steve Singh and Gregg Brockway to their list of The Top 25 Most Influential Executives of 2010 According to Gartner, “Concur is one of the only two non-ERP suite vendors with revenues sufficient to place in thetop 10 for market share, and it’s the largest SaaS provider within the ERP market.” Steve Singh recognized by BTN Group as one of the most influential executives in business travel of all time andinducted to the Business Travel Hall of Fame (Dec. 2011)
The best measure we have for ourselves is our customers – their repeat business. And we’re proud to say we have a 95% retention rate – 9.5 out of 10 Concur customers stay with Concur. And the truth is, in a hosted, software-as-a-service model, a customer can cancel their contract anytime.Expense reporting is a hassle. Change management can be difficult. New systems and processes take time to get used to. Bottom line…automating, streamlining or consolidating will take some work. So, you want to see a return on your investment.In 2010, Concur commissioned a study conducted by Forrester Consulting revealing that a composite organization using Concur’s solutions to manage travel booking and T&E expense processing experienced a staggering three year risk-adjusted ROI of 242 percent. According to the study – this composite organization realized a net savings of over $1.2 million over a three year period, with a payback period of just over 10 months.
