Building a modern monitoring environment is more than just using the latest awesome tools, collecting all the data, displaying numerous graphs, and knowing when things go wrong. A modern monitoring environment is more than tools and infrastructure. It’s a service. A service you provide to your whole team: developers, operations, security, and the business. This talk is about how you can build monitoring environments (or extend your existing environment) that are customer-focused rather than infrastructure focused. You’ll see how you can treat your needs and the needs of your organization as customer requirements, and build monitoring that is consumable and configurable on demand. We’ll focus on: * You are not the only customer of your monitoring * What does monitoring as a service look like? * How do we move to a customer-driven service? * How does this change how your monitoring environment operates? By the end of the talk you should be able to understand what you need in order to make monitoring available as a service to anyone in your organization.

1. Monitoring As A Service
Modernity and Self-Service
James Turnbull
@kartar
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2. who-ot
• CTO at Kickstarter
• Open source chap
• Funny accent
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3. www.artofmonitoring.com
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4. Who are you folks?
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5. What's this all about?
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6. Modernity and Baudelaire
the fleeting, ephemeral experience of life in an urban
metropolis ... the responsibility art has to capture that
experience ... characterized by intense historical discontinuity ...
openness to the novelty of the future ... a heightened sensitivity to
what is unique about the present...
-- Philosophical Romanticism by Nikolas Kompridis
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7. Two phases
1. Making monitoring modern
2. Making monitoring a service
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8. Phase 1:
Making monitoring
modern
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9. Traditional monitoring (sucks)
1. It's focussed on the wrong things.
2. It's often archaic.
3. It's not easily manageable.
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10. The right stuff
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11. Focus on business
outcomes
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12. Top down
1. Business logic.
2. Applications.
3. Services.
4. Infrastructure.
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13. Choose more modern
tooling
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14. Push instead of Pull
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15. Focus on user
experience and
performance
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16. Metrics are king
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17. Tame your
notifications
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18. Automation is key
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19. And a stepping stone
to the next phase
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20. Phase 2:
Making monitoring a
service
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21. What's a service?
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22. Services are customer
focussed
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23. Stop making your
monitoring only
about you
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24. Talk to customers
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25. Gather requirements
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26. Change the cycle of
monitoring
development
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27. Attach monitoring to
product development
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28. Change the
accountability
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29. Self-service is king
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30. Present an API
Not a ticket
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31. Services
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32. Consoles
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33. Logging & Reporting
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34. You are not the only
customer of your
monitoring
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35. Questions?
@kartar
https://
www.artofmonitoring.com
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