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Social Learning:
The Changing
Face of
Workplace Learning
Jane Hart
ICELW
12 June 2013
New York
C4LPT	
  
2	
  
Social	
  Learning:	
  the	
  changing	
  face	
  of	
  workplace	
  learning	
  
What	
  is	
  social	
  learning?	
  
	
  
How	
  is	
  social	
  learning	
  
changing	
  the	
  way	
  we	
  learn	
  
at	
  work?	
  
	
  
How	
  are	
  L&D	
  suppor>ng	
  this	
  
change?	
  
3	
  
Social	
  learning	
  …	
  	
  	
  
	
  at	
  home	
  …	
  
4	
  
 	
  
	
  
Social	
  Learning	
  …	
  	
  
at	
  school	
  …	
  
5	
  
Social	
  Learning	
  
..	
  at	
  work	
  
6	
  
Social	
  media	
  can	
  
make	
  social	
  
learning	
  a	
  more	
  
powerful	
  
experience	
  ...	
  
Social	
  learning	
  
doesn’t	
  require	
  
the	
  use	
  of	
  
social	
  media	
  
Use	
  of	
  social	
  media	
  tools	
  doesn’t	
  mean	
  	
  
social	
  learning	
  will	
  take	
  place	
   7	
  
8	
  
10	
  
9	
  
9	
  
10	
  
8	
  
11	
  
7	
  
12	
  
6	
  
13	
  
5	
  
14	
  
4	
  
15	
  
3	
  
16	
  
2	
  
17	
  
1	
  
18	
  
Individuals	
  are	
  using	
  social	
  tools	
  to	
  build	
  a	
  trusted	
  network	
  
of	
  friends	
  and	
  colleagues	
  	
  -­‐	
  aka	
  a	
  Personal	
  Learning	
  Network	
  
19	
  
ask	
  and	
  answer	
  quesBons	
  of	
  each	
  other	
  
	
  
exchange	
  resources,	
  ideas	
  and	
  experiences	
  
	
  
brainstorm	
  and	
  solve	
  problems	
  together	
  
	
  
keep	
  up	
  to	
  date	
  with	
  what	
  their	
  colleagues	
  	
  
are	
  doing	
  
	
  
learn	
  from	
  each	
  other	
  –	
  oEen	
  without	
  even	
  
realising	
  it	
  
20	
  
“25%	
  of	
  doctors	
  use	
  social	
  
media	
  daily	
  to	
  scan	
  or	
  explore	
  
new	
  medical	
  informa>on.	
  
	
  
Social	
  media	
  never	
  will	
  
replace	
  tradi>onal	
  means	
  of	
  
research	
  and	
  learning	
  …	
  it’s	
  
an	
  addi>onal	
  —	
  and	
  valuable	
  
—	
  channel	
  that	
  can	
  add	
  to	
  a	
  
physician’s	
  knowledge	
  base.”	
  
	
  
Journal	
  of	
  Medical	
  Internet	
  
Research	
  
21	
  
Individuals	
  are	
  using	
  social	
  tools	
  to	
  ..	
  
	
  
“learn	
  the	
  new”	
  and	
  to	
  keep	
  up	
  	
  
to	
  date	
  with	
  their	
  industry	
  and	
  
profession	
  
22	
  
Individuals	
  are	
  using	
  
social	
  tools	
  to	
  ..	
  
	
  
find	
  soluBons	
  to	
  their	
  
own	
  performance	
  
problems	
  23	
  
INDIVIDUALS	
  are	
  using	
  	
  
social	
  tools	
  to	
  ..	
  
	
  
share	
  what	
  they	
  find,	
  learn,	
  	
  
create	
  	
  and	
  know	
  
24	
  
INDIVIDUALS	
  are	
  using	
  social	
  tools	
  to	
  ..	
  
	
  
parBcipate	
  in	
  wider	
  online	
  educaBonal	
  opportuniBes	
  
25	
  
26	
  
27	
  
TEAMS	
  AND	
  GROUPS	
  are	
  using	
  social	
  tools	
  to	
  ..	
  
	
  
support	
  collaboraBve	
  working	
  and	
  learning	
  
28	
  
Consumeriza>on	
  of	
  IT	
  
Consumeriza>on	
  of	
  Learning	
  
29	
  
5	
  characterisBcs	
  of	
  	
  
how	
  Knowledge	
  Workers	
  	
  
like	
  to	
  learn	
  
in	
  the	
  workflow	
  
con>nuously	
  
immediately	
  
socially	
  
autonomously	
  
30	
  
Source:	
  Josh	
  Bersin	
   31	
  
32	
  
Growth	
  of	
  Enterprise	
  Social	
  Networkss	
  &	
  CollaboraBon	
  PlaXorms	
  	
  
offers	
  new	
  opportuniBes	
  for	
  L&D	
  to	
  support	
  constant	
  learning	
  …	
  33	
  
34	
  
Ac>vity	
  stream	
  
Real-­‐>me	
  updates	
  
Member	
  commen>ng	
  
Threaded	
  discussions	
  
Member	
  liking	
  
Sharing	
  of	
  resources	
  
Sharing	
  links	
  
Sharing	
  files	
  
Polls	
  and	
  surveys	
  
Content	
  crea>on	
  tools	
  
Member	
  profiling	
  
Private	
  messaging	
  
No>fica>ons	
  
Group	
  spaces	
  
within	
  the	
  
network	
  
Internal	
  and	
  
external	
  
networks	
  
35	
  
Helping	
  teams	
  to	
  	
  work	
  and	
  learn	
  together	
  	
   36	
  
“You	
  can’t	
  train	
  people	
  to	
  be	
  social;	
  only	
  show	
  them	
  what	
  it	
  is	
  to	
  
be	
  social	
  ..	
  and	
  work	
  purposefully	
  together.”	
   37	
  
From	
  packaging	
  to	
  scaffolding	
  
….	
  in	
  partnership	
  with	
  team	
  leaders	
   38	
  
39	
  
Social	
  collaboraBon	
  
40	
  
Help	
  teams	
  to	
  	
  
share	
  their	
  
knowledge	
  	
  
41	
  
Help	
  teams	
  to	
  
“narrate	
  their	
  work”	
  
42	
  
Help	
  teams	
  to	
  co-­‐create	
  resources	
  	
  
43	
  
Show	
  teams	
  how	
  this	
  
all	
  happens	
  as	
  part	
  of	
  
their	
  daily	
  workflow	
  
and	
  not	
  as	
  an	
  “extra”	
  
acBvity	
  
44	
  
Help	
  teams	
  understand	
  what	
  	
  
purposeful	
  or	
  produc>ve	
  collabora>on	
  means	
  
45	
  
Personal	
  Knowledge	
  Management	
  	
  (PKM):	
  
“A	
  set	
  of	
  processes	
  	
  
individually	
  constructed,	
  	
  
to	
  help	
  each	
  of	
  us	
  make	
  	
  
sense	
  of	
  the	
  world	
  	
  
and	
  work	
  more	
  effecHvely”	
  
46	
  
47	
  
Social	
  Onboarding	
  
get	
  to	
  know	
  co-­‐workers	
  
and	
  company	
  culture	
  
ask	
  &	
  answer	
  ques>ons	
  
access	
  resources	
  
AND	
  start	
  contribu>ng	
  48	
  
Social	
  Mentoring	
  
informal	
  ad	
  hoc	
  mentoring	
  
as	
  needs	
  arise	
  
self-­‐ini>a>ng	
  
in	
  the	
  ESN	
  49	
  
Formal	
  Online	
  Social	
  Learning	
  (or	
  Social	
  E-­‐Learning)	
  
=	
  Social	
  Tools	
  +	
  Social	
  Learning	
  Pedagogy	
   50	
  
Organising	
  a	
  formal	
  online	
  social	
  learning	
  experience:	
  
1	
  –	
  scaffolding	
  the	
  learning	
  experience	
  
2	
  –	
  offering	
  as	
  much	
  autonomy	
  as	
  possible	
  
3	
  –	
  focusing	
  on	
  enabling	
  the	
  social	
  interac>on	
  
4	
  –	
  suppor>ng	
  the	
  experience	
  with	
  content	
  as	
  appropriate	
  
5	
  –	
  driving	
  it	
  with	
  a	
  performance	
  outcome	
  in	
  mind	
  
51	
  
variety	
  of	
  content	
  sources	
  
(ad	
  hoc)	
  web	
  mee>ngs	
  
peer	
  sharing	
  of	
  blog	
  posts	
  	
  
and	
  other	
  resources	
  
self-­‐selected	
  projects	
  
self-­‐created	
  community/groups	
  
peer-­‐assessment	
  
Formal	
  Online	
  Social	
  
Learning	
  Experience	
  	
  
52	
  
Suppor>ng	
  
WORK	
  TEAMS	
  
ENTERPRISE	
  COMMUNITY	
  MANAGEMENT	
  
Levels	
  of	
  applicaBon	
  of	
  social	
  technologies	
  
ENTERPRISE	
  SOCIAL	
  NETWORK	
  (ESN)	
  or	
  
	
  COLLABORATION	
  /	
  SOCIAL	
  KNOWLEDGE	
  PLATFORM	
  
Suppor>ng	
  
COMMUNITIES	
  	
  
OF	
  PRACTICE	
  
Suppor>ng	
  
PROFESSIONAL	
  
NETWORKING	
  	
  
SOCIAL	
  	
  
ONBOARDING	
  
SOCIAL	
  	
  MEDIA	
  +	
  E-­‐LEARNING	
  SOCIAL	
  MEDIA	
  +	
  TRAINING	
  
SOCIAL	
  
MENTORING	
  
FORMAL	
  ONLINE	
  
SOCIAL	
  LEARNING	
  	
  
EXPERIENCE	
  
53	
  
Enterprise	
  community	
  management	
  :	
  	
  
joining	
  up	
  working	
  and	
  learning	
   54	
  
1	
  
BEING	
  INVOLVED	
  IN	
  
THE	
  STRATEGIC	
  PLANNING	
  	
  
OF	
  THE	
  ENTERPRISE	
  	
  
COMMUNITY	
  
55	
  
2	
  
PROMOTING	
  	
  THE	
  USE	
  OF	
  ESN	
  FOR	
  TRAINING,	
  SOCIAL	
  
ONBOARDING	
  &	
  SOCIAL	
  MENTORING	
   56	
  
3	
  
PROMOTING	
  THE	
  USE	
  OF	
  THE	
  ESN	
  
FOR	
  WORK	
  TEAMS	
  &	
  COMMUNITIES	
  OF	
  PRACTICE	
  
57	
  
4	
  
SUPPORTING	
  THE	
  USE	
  OF	
  THE	
  ESN	
   58	
  
5	
  
BUILDING	
  THE	
  	
  
NEW	
  PERSONAL	
  	
  
&	
  SOCIAL	
  SKILLS	
  
REQUIRED	
  FOR	
  	
  
PRODUCTIVE	
  
COLLABORATION	
  
59	
  
6	
  
BUILDING	
  A	
  COMMUNITY	
  SPIRIT	
  
60	
  
7	
  
MONITORING	
  THE	
  HEALTH	
  
OF	
  THE	
  ESN	
  
	
  
61	
  
8	
  
MEASURING	
  THE	
  SUCCESS	
  OF	
  THE	
  	
  
ENTERPRISE	
  COMMUNITY	
  
(&	
  ESN)	
  
IN	
  BUSINESS	
  TERMS	
  
62	
  
Social	
  Learning	
  is	
  	
  
changing	
  the	
  	
  face	
  of	
  
workplace	
  learning	
  
What	
  new	
  opportuniBes	
  
does	
  it	
  provide	
  for	
  you	
  
and	
  your	
  organizaBon?	
  
63	
  
Social	
  Learning	
  Handbook	
  2013	
  
	
  
Jane	
  Hart	
  
Social	
  Learning	
  Handbook	
  2013	
  
	
  
www.C4LPT.co.uk/slh2013	
  	
  	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
Contact	
  Jane	
  Hart	
  
Twirer:	
  @C4LPT	
  
Email:	
  jane.hart@C4LPT.co.uk	
  	
  
	
  
64	
  

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Social Learning: the changing face of workplace learning

  • 1. Social Learning: The Changing Face of Workplace Learning Jane Hart ICELW 12 June 2013 New York
  • 3. Social  Learning:  the  changing  face  of  workplace  learning   What  is  social  learning?     How  is  social  learning   changing  the  way  we  learn   at  work?     How  are  L&D  suppor>ng  this   change?   3  
  • 4. Social  learning  …        at  home  …   4  
  • 5.       Social  Learning  …     at  school  …   5  
  • 6. Social  Learning   ..  at  work   6  
  • 7. Social  media  can   make  social   learning  a  more   powerful   experience  ...   Social  learning   doesn’t  require   the  use  of   social  media   Use  of  social  media  tools  doesn’t  mean     social  learning  will  take  place   7  
  • 19. Individuals  are  using  social  tools  to  build  a  trusted  network   of  friends  and  colleagues    -­‐  aka  a  Personal  Learning  Network   19  
  • 20. ask  and  answer  quesBons  of  each  other     exchange  resources,  ideas  and  experiences     brainstorm  and  solve  problems  together     keep  up  to  date  with  what  their  colleagues     are  doing     learn  from  each  other  –  oEen  without  even   realising  it   20  
  • 21. “25%  of  doctors  use  social   media  daily  to  scan  or  explore   new  medical  informa>on.     Social  media  never  will   replace  tradi>onal  means  of   research  and  learning  …  it’s   an  addi>onal  —  and  valuable   —  channel  that  can  add  to  a   physician’s  knowledge  base.”     Journal  of  Medical  Internet   Research   21  
  • 22. Individuals  are  using  social  tools  to  ..     “learn  the  new”  and  to  keep  up     to  date  with  their  industry  and   profession   22  
  • 23. Individuals  are  using   social  tools  to  ..     find  soluBons  to  their   own  performance   problems  23  
  • 24. INDIVIDUALS  are  using     social  tools  to  ..     share  what  they  find,  learn,     create    and  know   24  
  • 25. INDIVIDUALS  are  using  social  tools  to  ..     parBcipate  in  wider  online  educaBonal  opportuniBes   25  
  • 26. 26  
  • 27. 27  
  • 28. TEAMS  AND  GROUPS  are  using  social  tools  to  ..     support  collaboraBve  working  and  learning   28  
  • 29. Consumeriza>on  of  IT   Consumeriza>on  of  Learning   29  
  • 30. 5  characterisBcs  of     how  Knowledge  Workers     like  to  learn   in  the  workflow   con>nuously   immediately   socially   autonomously   30  
  • 32. 32  
  • 33. Growth  of  Enterprise  Social  Networkss  &  CollaboraBon  PlaXorms     offers  new  opportuniBes  for  L&D  to  support  constant  learning  …  33  
  • 34. 34  
  • 35. Ac>vity  stream   Real-­‐>me  updates   Member  commen>ng   Threaded  discussions   Member  liking   Sharing  of  resources   Sharing  links   Sharing  files   Polls  and  surveys   Content  crea>on  tools   Member  profiling   Private  messaging   No>fica>ons   Group  spaces   within  the   network   Internal  and   external   networks   35  
  • 36. Helping  teams  to    work  and  learn  together     36  
  • 37. “You  can’t  train  people  to  be  social;  only  show  them  what  it  is  to   be  social  ..  and  work  purposefully  together.”   37  
  • 38. From  packaging  to  scaffolding   ….  in  partnership  with  team  leaders   38  
  • 39. 39  
  • 41. Help  teams  to     share  their   knowledge     41  
  • 42. Help  teams  to   “narrate  their  work”   42  
  • 43. Help  teams  to  co-­‐create  resources     43  
  • 44. Show  teams  how  this   all  happens  as  part  of   their  daily  workflow   and  not  as  an  “extra”   acBvity   44  
  • 45. Help  teams  understand  what     purposeful  or  produc>ve  collabora>on  means   45  
  • 46. Personal  Knowledge  Management    (PKM):   “A  set  of  processes     individually  constructed,     to  help  each  of  us  make     sense  of  the  world     and  work  more  effecHvely”   46  
  • 47. 47  
  • 48. Social  Onboarding   get  to  know  co-­‐workers   and  company  culture   ask  &  answer  ques>ons   access  resources   AND  start  contribu>ng  48  
  • 49. Social  Mentoring   informal  ad  hoc  mentoring   as  needs  arise   self-­‐ini>a>ng   in  the  ESN  49  
  • 50. Formal  Online  Social  Learning  (or  Social  E-­‐Learning)   =  Social  Tools  +  Social  Learning  Pedagogy   50  
  • 51. Organising  a  formal  online  social  learning  experience:   1  –  scaffolding  the  learning  experience   2  –  offering  as  much  autonomy  as  possible   3  –  focusing  on  enabling  the  social  interac>on   4  –  suppor>ng  the  experience  with  content  as  appropriate   5  –  driving  it  with  a  performance  outcome  in  mind   51  
  • 52. variety  of  content  sources   (ad  hoc)  web  mee>ngs   peer  sharing  of  blog  posts     and  other  resources   self-­‐selected  projects   self-­‐created  community/groups   peer-­‐assessment   Formal  Online  Social   Learning  Experience     52  
  • 53. Suppor>ng   WORK  TEAMS   ENTERPRISE  COMMUNITY  MANAGEMENT   Levels  of  applicaBon  of  social  technologies   ENTERPRISE  SOCIAL  NETWORK  (ESN)  or    COLLABORATION  /  SOCIAL  KNOWLEDGE  PLATFORM   Suppor>ng   COMMUNITIES     OF  PRACTICE   Suppor>ng   PROFESSIONAL   NETWORKING     SOCIAL     ONBOARDING   SOCIAL    MEDIA  +  E-­‐LEARNING  SOCIAL  MEDIA  +  TRAINING   SOCIAL   MENTORING   FORMAL  ONLINE   SOCIAL  LEARNING     EXPERIENCE   53  
  • 54. Enterprise  community  management  :     joining  up  working  and  learning   54  
  • 55. 1   BEING  INVOLVED  IN   THE  STRATEGIC  PLANNING     OF  THE  ENTERPRISE     COMMUNITY   55  
  • 56. 2   PROMOTING    THE  USE  OF  ESN  FOR  TRAINING,  SOCIAL   ONBOARDING  &  SOCIAL  MENTORING   56  
  • 57. 3   PROMOTING  THE  USE  OF  THE  ESN   FOR  WORK  TEAMS  &  COMMUNITIES  OF  PRACTICE   57  
  • 58. 4   SUPPORTING  THE  USE  OF  THE  ESN   58  
  • 59. 5   BUILDING  THE     NEW  PERSONAL     &  SOCIAL  SKILLS   REQUIRED  FOR     PRODUCTIVE   COLLABORATION   59  
  • 60. 6   BUILDING  A  COMMUNITY  SPIRIT   60  
  • 61. 7   MONITORING  THE  HEALTH   OF  THE  ESN     61  
  • 62. 8   MEASURING  THE  SUCCESS  OF  THE     ENTERPRISE  COMMUNITY   (&  ESN)   IN  BUSINESS  TERMS   62  
  • 63. Social  Learning  is     changing  the    face  of   workplace  learning   What  new  opportuniBes   does  it  provide  for  you   and  your  organizaBon?   63  
  • 64. Social  Learning  Handbook  2013     Jane  Hart   Social  Learning  Handbook  2013     www.C4LPT.co.uk/slh2013                     Contact  Jane  Hart   Twirer:  @C4LPT   Email:  jane.hart@C4LPT.co.uk       64