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Learning in the Modern Workplace: 

Moving Beyond E-Learning
Jane Hart
Centre for Learning & Performance Technologies

& Centre for Modern Workplace Learning

LearnTec, 28 January 2015
@C4LPT
Learning in the Modern Workplace:

Moving Beyond E-Learning
Why workplace learning 

is evolving
What it means to be

a modern L&D department
Classroom training 

is …
mostly ineffective
Learning in the Modern Workplace
Ebbinghaus Forgetting Curve
“knowledge dumps
tarted up with trivial
interactions” 

Clark Quinn
E-Learning is often

unappealing
Some are 

even paying

their children

to do it for them!
Learning in the Modern Workplace
Learning in the Modern Workplace
Learning in the Modern Workplace
People are building a trusted network of colleagues

(aka PLN Personal Learning Network)
11
People are keeping up to date with industry and professional news
through knowledge flows
12
People are using social tools to solve
their own performance problems
13
People are using a variety of instructional and information
resources for their self-improvement and development
Teams are using social tools to work and learn
collaboratively
6"
unstructured continuous on demand
in short bursts social
in the flow of work & on the go
planned & unplanned
autonomous
Learning in the Modern Workplace Survey
18
Learning in the Modern Workplace Survey
autonomy
Learning

from

instruction
courses
Learning 

from information,

supporting
productivity

and job

performance
resources
Learning 

as a part of daily

working with others

in teams and groups

through sharing of 

knowledge and
experiences
social 

collaboration
(c) C4LPT, 2015
value
personal

learning
Learning
individually, as part of daily 

experiences in the workplace,

through self-improvement, 

and using the Web 

(professional networking,
keeping up to date, etc)
Learning in the Modern Workplace:

(1) Workplace learning is more than training and e-learning
“Control	
  leads	
  to	
  

compliance;	
  

autonomy	
  leads	
  to

	
  engagement.”
autonomy
Learning

from
instruction
Learning 

from information,

supporting
productivity

and job

performance
courses resources
Learning 

as a part of daily

working with others

in teams and groups

through sharing of 

knowledge and
experiences
social 

collaboration
personal

learning
value
Learning
individually, as part of daily 

experiences in the workplace,

through self-improvement, 

and using the Web 

(professional networking,
keeping up to date, etc)
(c) C4LPT, 2015
Learning in the Modern Workplace:

(2) It’s not just about designing and managing content; 

but enabling and supporting learning in the workflow
DESIGNING

& MANAGING

CONTENT
ENABLING & SUPPORTING

LEARNING
micro content
mobile content : mobile first
micro
mobile apps
video explainers
social video : corporate YouTube
social collaboration
through sharing of knowledge 

and experiences
Enterprise

Social

Networks
activity stream

supports
conversation
flow
Sunder Ramachandran
@sundertrg
asked me to help the 

Pfizer Sales Team 

in India 

to use their iPads

for training
guided social learning
learning concierge service/
learning help desk
Network
Discover
Manage 

information 

overload
Connect the dots
Share
Personal Knowledge Management (PKM)
autonomy
courses resources
social 

collaboration
personal

learning
value
Information

Designers
Job Aid

Designers
App

Developers
Collaboration

Specialists
Community

Managers
Learning & Performance 

Advisors
IDs

Trainers
LMS
Portals
Enterprise

Social 

Networks/
Platforms
Web &

Personal 

devices
Learning in the Modern Workplace

(3) It means new roles & technologies
(c) C4LPT, 2015
Learning in the Modern Workplace
Traditional instructional design process
“I want a course”
ID works 

with SME
“I have a problem. Can you help”
Learning in the Modern Workplace:

(4) It requires an inclusive process to solving

business problems
Performance 

Consultant 

as Advisor
Performance Consultant
as Coordinator
Instructional

designers
Information/job aid
designers
Collaboration

advisors Mobile app
designers
Performance Consultant
as Support
from order-takers
to trusted advisors

(c) C4LPT, 2015
Learning in the Modern Workplace:

(5) It’s about building a new relationship with the business
Modern Workplace Learning:

Moving Beyond E-Learning
Page of References available at bit.ly/learntecjh

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