Learning in the Modern Workplace:
Moving Beyond E-Learning Jane Hart Centre for Learning & Performance Technologies & Centre for Modern Workplace Learning LearnTec, 28 January 2015 @C4LPT

Learning in the Modern Workplace:
Moving Beyond E-Learning Why workplace learning is evolving What it means to be a modern L&D department

Classroom training is …
mostly ineffective

Ebbinghaus Forgetting Curve

“knowledge dumps tarted up with
trivial interactions” Clark Quinn E-Learning is often unappealing

Some are even paying
their children to do it for them!

People are building a trusted
network of colleagues (aka PLN Personal Learning Network) 11

People are keeping up to
date with industry and professional news through knowledge flows 12

People are using social tools
to solve their own performance problems 13

People are using a variety
of instructional and information resources for their self-improvement and development

Teams are using social tools
to work and learn collaboratively

6" unstructured continuous on demand
in short bursts social in the flow of work & on the go planned & unplanned autonomous

Learning in the Modern Workplace
Survey

18 Learning in the Modern
Workplace Survey

autonomy Learning from instruction courses
Learning from information, supporting productivity and job performance resources Learning as a part of daily working with others in teams and groups through sharing of knowledge and experiences social collaboration (c) C4LPT, 2015 value personal learning Learning individually, as part of daily experiences in the workplace, through self-improvement, and using the Web (professional networking, keeping up to date, etc) Learning in the Modern Workplace: (1) Workplace learning is more than training and e-learning

“Control leads to compliance;
autonomy leads to engagement.”

autonomy Learning from instruction Learning
from information, supporting productivity and job performance courses resources Learning as a part of daily working with others in teams and groups through sharing of knowledge and experiences social collaboration personal learning value Learning individually, as part of daily experiences in the workplace, through self-improvement, and using the Web (professional networking, keeping up to date, etc) (c) C4LPT, 2015 Learning in the Modern Workplace: (2) It’s not just about designing and managing content; but enabling and supporting learning in the workflow DESIGNING & MANAGING CONTENT ENABLING & SUPPORTING LEARNING

micro content

mobile content : mobile first
micro

mobile apps

video explainers

social video : corporate YouTube

social collaboration

through sharing of knowledge
and experiences

Enterprise
Social
Networks

activity stream
supports
conversation
flow

Sunder Ramachandran @sundertrg asked me
to help the Pfizer Sales Team in India to use their iPads for training guided social learning

learning concierge service/ learning help
desk

Network Discover Manage information
overload Connect the dots Share Personal Knowledge Management (PKM)

autonomy courses resources social
collaboration personal learning value Information Designers Job Aid Designers App Developers Collaboration Specialists Community Managers Learning & Performance Advisors IDs Trainers LMS Portals Enterprise Social Networks/ Platforms Web & Personal devices Learning in the Modern Workplace (3) It means new roles & technologies (c) C4LPT, 2015

Traditional instructional design process “I
want a course” ID works with SME

“I have a problem. Can
you help” Learning in the Modern Workplace: (4) It requires an inclusive process to solving business problems Performance Consultant as Advisor

Performance Consultant as Coordinator Instructional
designers Information/job aid designers Collaboration advisors Mobile app designers

Performance Consultant
as Support

from order-takers to trusted advisors
(c) C4LPT, 2015 Learning in the Modern Workplace: (5) It’s about building a new relationship with the business

Modern Workplace Learning: Moving Beyond
E-Learning Page of References available at bit.ly/learntecjh