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The Workplace Learning Revolution

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Jane Hart
Jane Hart

Presentation at the HRTechEurope conference, Amsterdam, 24 October 2013

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The Workplace Learning Revolution Jane Hart HRTechEurope, Amsterdam, 24 October 2013
@C4LPT   Independent advisor, writer and international speaker on workplace learning trends, technologies and tools 2013 recipient of the Colin Corder Award for Outstanding Contribution to Learning from the Learning & Performance Institute © C4LPT, 2013 2  
Partner in the international think tank on workplace learning, Internet Time Alliance Building the new skills of the networked business © C4LPT, 2013 3  
Learning & Development   Training Department 4  
Meanwhile,  out  on  the  Social  Web  …   5  
6  
1 Twitter 2 Google Drive/Docs 3 YouTube 4 Google Search 5 PowerPoint 6 Evernote 7 Dropbox 8 Wordpress Blogging/website tool 9 Facebook Social network 10 Google+/Hangouts . SAME Social network and micro-blogging service Office tools & file storage é 1 ê 1 Video sharing site SAME Web search engine é 3 Presentation software é 6 Productivity tool File storage and synchronization service ê 1 ê 3 SAME Social network/
 video meetings é 7
11 Moodle 12 LinkedIn 13 Skype 14 Wikipedia 15 Prezi 16 Slideshare 17 Word 18 Blogger 19 Feedly 20 Yammer SAME Course Management System é 11 Professional social network ê 6 Text and voice chat tool ê 4 Collaborative encyclopaedia Presentation creation and hosting service Presentation hosting software ê 1 ê 3 é 2 Word processing software ê 3 Blogging tool RSS reader and aggregator Enterprise social network . NEW SAME
Individuals are using social tools to build a trusted network of friends and colleagues - aka a Personal Learning Network 9  
ask and answer questions of each other exchange resources, ideas and experiences brainstorm and solve problems together keep up to date with what their colleagues are doing learn from each other – often without even realising it 10  
“25% of doctors use social media daily to scan or explore new medical information. Social media never will replace traditional means of research and learning … it’s an additional — and valuable — channel that can add to a physician’s knowledge base.” Journal of Medical Internet Research 11  
Individuals are using social tools to .. “learn the new” and to keep up to date with their industry and profession 12  
Individuals are using social tools to .. find solutions to their own performance problems 13  
INDIVIDUALS are using social tools to .. share what they find, learn, create and know with one another 14  
TEAMS AND GROUPS are using social tools for .. knowledge sharing and collaboration 15  
For those active on the Social Web, “learning” will never be the same again continuously immediately socially autonomously in the workflow 16  
This is why there is growing frustration with current e-learning “knowledge dumps tarted up with trivial interactions” Clark Quinn 17  
As a result some employees are now paying their children to take their e-learning for them.
The workplace learning revolution is … an increasing number of people are bypassing L&D and IT to solve their own learning and performance problems more quickly and easily and in ways that suit them best. 19  
It’s  not  just  about  adding  social  tools  to  instrucHonal  pracHces  …   20  
It’s about re-thinking practices and how to support workplace learning more widely and in more modern and relevant ways. 21  
© C4LPT, 2013 New enterprise social networking (ESN) tools are emerging 22  
© C4LPT, 2013 Group spaces within the network and external networks © C4LPT, 2013 Sharing of resources Sharing links Sharing files Polls and surveys Content creation tools Activity stream Real-time updates Member commenting Threaded discussions Likes and Replies They support a constant FLOW or stream of conversation. 23  
L&D are helping work teams to work & learn together, & share their knowledge & experiences in the flow of wok. © C4LPT, 2013 24  
They are helping teams understand how to collaborate purposefully and productively through modelling new behaviours © C4LPT, 2013 25  
“You  can’t  TRAIN  people  to  be  social  –  only  show  what   them  what  it  is  like  to  be  be  social.”     26   Jane  Hart,  2012  
They  are  helping  individuals  with  their  Personal  Knowledge  Management   “A  set  of  processes     individually  constructed,     to  help  each  of  us  make     sense  of  the  world     and  work  more  effecIvely”   Harold  Jarche   27  
28  
Learning communities … © C4LPT, 2013
Online  social  workshops   D     TE EC NN ACE   CO KPL   OR ING W RN L EA © C4LPT, 2013 1  -­‐  scaffolded     (semi-­‐structured)     2  -­‐  self-­‐governance   (semi-­‐directed)     3  -­‐  social  as  focus     4  -­‐  content  as  support     5  -­‐  performance-­‐oriented  
Backchannel learning Photo  taken  by  Mike  Collins  at     e-­‐learning  network  event  2011  
Building  an  Enterprise  Learning  Network  by  coordinaHng     an  on-­‐going  stream  of  connected  learning  acHviHes  ..   Live  chats  –  YamJams  –   real  Hme  conversaHons     Hotseats     Book  clubs     Online  Lunch  ’n’  Learns     Daily  Hps  or  learning   resources   © C4LPT, 2013 32  
get to know co-workers and company culture ask & answer questions access resources AND start contributing from the outset Social onboarding © C4LPT, 2013 33  
Social  mentoring   informal,  ad  hoc  mentoring   as  needs  arise   self-­‐iniHaHng  in  the  ESN   © C4LPT, 2013 34  
15  years   ago   10  years   ago   5  years   ago   classroom  training   e-­‐learning   LMS   blended  learning   live  learning   e-­‐coaching   simulaHons   AutomaIng   training   rapid  e-­‐learning   mobile  learning   gamificaHon   informal  learning   MOOCs   performance     performance  support   consulHng   social  learning   Enhancing   professional  networks   collaboraHon   e-­‐learning   70:20:10   PKM   knowledge   ESN   sharing   Improving    performance   The  Comet’s  Tail  of     Workplace  Learning  Trends    Jane  Hart,  2013     v  2.1  11  October  2013  
Adobe  Connect   WebEx   GoToMeeHng   Jing     Camtasia   Adobe  CapHvate   Screenr   iPad  &  Apps   Android  devices   Google  Apps   (for  Business)     SharePoint   Google  Drive   Dropbox    Skydrive   PB  Works  Ning   Trello  Doodle   classroom  training   e-­‐learning   blended  learning   LMS   live  learning   e-­‐coaching   simulaHons   rapid  e-­‐learning   mobile  learning   gamificaHon   PowerPoint informal  learning   MOOCs   ArHculate   performance     performance  support   iSpring   Udutu   consulHng   social  learning   professional  networks   Coursera   collaboraHon   70:20:10   PKM   knowledge   ESN   sharing   Yammer   Twiber  Facebook   Google+  LinkedIn   Moodle   eFront   Snagit   Photoshop   elearningArt   Audacity   ProProfs   Quizmaker   Google  Search    YouTube  Vimeo   TED  Talks    Wikipedia    Slideshare     Blogs  Websites   Feedly  Delicious  Diigo  Pinterest  Paperli  Scoopit  Flipboard    Pearltrees  Zite   Evernote    OneNote  Pocket  Storify  Hootsuite  Tweetdeck     Wordpress  Blogger   How  some  of  the  Top  100  Tools  for  Learning  2013  fit     into  the  Comet’s  Tail  of  Workplace  Learning  Trends   Enterprise  tools  in  blue,  other  tools  in  orange.   Note  the  tools  are  representaHve  of  the  key  trends;  they  are  not  shown  in    chronological  order   Created  by  Jane  Hart,  2013  
www.C4LPT.co.uk  
www.ConnectedWorkplace.co.uk  

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The Workplace Learning Revolution

  • 1. The Workplace Learning Revolution Jane Hart HRTechEurope, Amsterdam, 24 October 2013
  • 2. @C4LPT   Independent advisor, writer and international speaker on workplace learning trends, technologies and tools 2013 recipient of the Colin Corder Award for Outstanding Contribution to Learning from the Learning & Performance Institute © C4LPT, 2013 2  
  • 3. Partner in the international think tank on workplace learning, Internet Time Alliance Building the new skills of the networked business © C4LPT, 2013 3  
  • 4. Learning & Development   Training Department 4  
  • 5. Meanwhile,  out  on  the  Social  Web  …   5  
  • 7. 1 Twitter 2 Google Drive/Docs 3 YouTube 4 Google Search 5 PowerPoint 6 Evernote 7 Dropbox 8 Wordpress Blogging/website tool 9 Facebook Social network 10 Google+/Hangouts . SAME Social network and micro-blogging service Office tools & file storage é 1 ê 1 Video sharing site SAME Web search engine é 3 Presentation software é 6 Productivity tool File storage and synchronization service ê 1 ê 3 SAME Social network/
 video meetings é 7
  • 8. 11 Moodle 12 LinkedIn 13 Skype 14 Wikipedia 15 Prezi 16 Slideshare 17 Word 18 Blogger 19 Feedly 20 Yammer SAME Course Management System é 11 Professional social network ê 6 Text and voice chat tool ê 4 Collaborative encyclopaedia Presentation creation and hosting service Presentation hosting software ê 1 ê 3 é 2 Word processing software ê 3 Blogging tool RSS reader and aggregator Enterprise social network . NEW SAME
  • 9. Individuals are using social tools to build a trusted network of friends and colleagues - aka a Personal Learning Network 9  
  • 10. ask and answer questions of each other exchange resources, ideas and experiences brainstorm and solve problems together keep up to date with what their colleagues are doing learn from each other – often without even realising it 10  
  • 11. “25% of doctors use social media daily to scan or explore new medical information. Social media never will replace traditional means of research and learning … it’s an additional — and valuable — channel that can add to a physician’s knowledge base.” Journal of Medical Internet Research 11  
  • 12. Individuals are using social tools to .. “learn the new” and to keep up to date with their industry and profession 12  
  • 13. Individuals are using social tools to .. find solutions to their own performance problems 13  
  • 14. INDIVIDUALS are using social tools to .. share what they find, learn, create and know with one another 14  
  • 15. TEAMS AND GROUPS are using social tools for .. knowledge sharing and collaboration 15  
  • 16. For those active on the Social Web, “learning” will never be the same again continuously immediately socially autonomously in the workflow 16  
  • 17. This is why there is growing frustration with current e-learning “knowledge dumps tarted up with trivial interactions” Clark Quinn 17  
  • 18. As a result some employees are now paying their children to take their e-learning for them.
  • 19. The workplace learning revolution is … an increasing number of people are bypassing L&D and IT to solve their own learning and performance problems more quickly and easily and in ways that suit them best. 19  
  • 20. It’s  not  just  about  adding  social  tools  to  instrucHonal  pracHces  …   20  
  • 21. It’s about re-thinking practices and how to support workplace learning more widely and in more modern and relevant ways. 21  
  • 22. © C4LPT, 2013 New enterprise social networking (ESN) tools are emerging 22  
  • 23. © C4LPT, 2013 Group spaces within the network and external networks © C4LPT, 2013 Sharing of resources Sharing links Sharing files Polls and surveys Content creation tools Activity stream Real-time updates Member commenting Threaded discussions Likes and Replies They support a constant FLOW or stream of conversation. 23  
  • 24. L&D are helping work teams to work & learn together, & share their knowledge & experiences in the flow of wok. © C4LPT, 2013 24  
  • 25. They are helping teams understand how to collaborate purposefully and productively through modelling new behaviours © C4LPT, 2013 25  
  • 26. “You  can’t  TRAIN  people  to  be  social  –  only  show  what   them  what  it  is  like  to  be  be  social.”     26   Jane  Hart,  2012  
  • 27. They  are  helping  individuals  with  their  Personal  Knowledge  Management   “A  set  of  processes     individually  constructed,     to  help  each  of  us  make     sense  of  the  world     and  work  more  effecIvely”   Harold  Jarche   27  
  • 28. 28  
  • 30. Online  social  workshops   D     TE EC NN ACE   CO KPL   OR ING W RN L EA © C4LPT, 2013 1  -­‐  scaffolded     (semi-­‐structured)     2  -­‐  self-­‐governance   (semi-­‐directed)     3  -­‐  social  as  focus     4  -­‐  content  as  support     5  -­‐  performance-­‐oriented  
  • 31. Backchannel learning Photo  taken  by  Mike  Collins  at     e-­‐learning  network  event  2011  
  • 32. Building  an  Enterprise  Learning  Network  by  coordinaHng     an  on-­‐going  stream  of  connected  learning  acHviHes  ..   Live  chats  –  YamJams  –   real  Hme  conversaHons     Hotseats     Book  clubs     Online  Lunch  ’n’  Learns     Daily  Hps  or  learning   resources   © C4LPT, 2013 32  
  • 33. get to know co-workers and company culture ask & answer questions access resources AND start contributing from the outset Social onboarding © C4LPT, 2013 33  
  • 34. Social  mentoring   informal,  ad  hoc  mentoring   as  needs  arise   self-­‐iniHaHng  in  the  ESN   © C4LPT, 2013 34  
  • 35. 15  years   ago   10  years   ago   5  years   ago   classroom  training   e-­‐learning   LMS   blended  learning   live  learning   e-­‐coaching   simulaHons   AutomaIng   training   rapid  e-­‐learning   mobile  learning   gamificaHon   informal  learning   MOOCs   performance     performance  support   consulHng   social  learning   Enhancing   professional  networks   collaboraHon   e-­‐learning   70:20:10   PKM   knowledge   ESN   sharing   Improving    performance   The  Comet’s  Tail  of     Workplace  Learning  Trends    Jane  Hart,  2013     v  2.1  11  October  2013  
  • 36. Adobe  Connect   WebEx   GoToMeeHng   Jing     Camtasia   Adobe  CapHvate   Screenr   iPad  &  Apps   Android  devices   Google  Apps   (for  Business)     SharePoint   Google  Drive   Dropbox    Skydrive   PB  Works  Ning   Trello  Doodle   classroom  training   e-­‐learning   blended  learning   LMS   live  learning   e-­‐coaching   simulaHons   rapid  e-­‐learning   mobile  learning   gamificaHon   PowerPoint informal  learning   MOOCs   ArHculate   performance     performance  support   iSpring   Udutu   consulHng   social  learning   professional  networks   Coursera   collaboraHon   70:20:10   PKM   knowledge   ESN   sharing   Yammer   Twiber  Facebook   Google+  LinkedIn   Moodle   eFront   Snagit   Photoshop   elearningArt   Audacity   ProProfs   Quizmaker   Google  Search    YouTube  Vimeo   TED  Talks    Wikipedia    Slideshare     Blogs  Websites   Feedly  Delicious  Diigo  Pinterest  Paperli  Scoopit  Flipboard    Pearltrees  Zite   Evernote    OneNote  Pocket  Storify  Hootsuite  Tweetdeck     Wordpress  Blogger   How  some  of  the  Top  100  Tools  for  Learning  2013  fit     into  the  Comet’s  Tail  of  Workplace  Learning  Trends   Enterprise  tools  in  blue,  other  tools  in  orange.   Note  the  tools  are  representaHve  of  the  key  trends;  they  are  not  shown  in    chronological  order   Created  by  Jane  Hart,  2013