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Understanding
Social Learning
in the Workplace
Jane Hart
Swiss E-Learning Conference, Zurich, 12 April 2016
#selc16
(c) C4LPT, 2016
@C4LPT
www.JaneHart.com
www.C4LPT.co.uk
www.ModernWorkplaceLearning.com
(c) C4LPT, 2016
What is ā€Ø
social learning?
(c) C4LPT, 2016
Good News
Bad News
4
(c) C4LPT, 2016
Bad News
Social learning is not a new e-learning trend
5
(c) C4LPT, 2016
Good News
Social learning is much much more than that
6
(c) C4LPT, 2016
Itā€™s not even new!
7
(c) C4LPT, 2016 8
(c) C4LPT, 2016
Does social media + learning = social learning ???
(c) C4LPT, 2016
Social learning doesnā€™t require the use of social media
(c) C4LPT, 2016
Social media can make learning ā€Ø
a more powerful experience
(c) C4LPT, 2016
The use of social media tools doesnā€™t mean ā€Ø
social learning will take place
(c) C4LPT, 2016
ā€œSocial learning is about people
connecting, conversing,
collaborating and learning from
and with, one another on a daily
basis at workā€.
(c) C4LPT, 2016 14
1 - learning with and from others
2 - with and without technology
3 - where ā€œlearningā€ is a very wide concept
Social Learning is ā€¦
(c) C4LPT, 2016 15
What does ā€Ø
social learning
look like?
(c) C4LPT, 2016
Social Learning in the Workplace
collaborative
classrooms
social online
workshops
learning ā€Ø
cafes
innovation
workshops
learning
challenges &
campaigns
other knowledge
sharing and
networking events
work teams
communities ā€Ø
of practice
professional
social learning
sharing knowledge and experiences
cooperation and collaboration
relationship building
structured unstructured
(c) C4LPT, 2016
collaborative
classrooms
social online
workshops
learning ā€Ø
cafes
innovation
workshops
Social Learning in the Workplace
social
collaboration
communities ā€Ø
of practice
professional
social learning
professional networking
PLNs
(c) C4LPT, 2016
(c) C4LPT, 2016
Social Learning in the Workplace
socialā€Ø
work teams
communities ā€Ø
of practice
professional
social learning
social collaboration
knowledge and experience sharing
(c) C4LPT, 2016
social ā€Ø
work teams
communities ā€Ø
of practice
Social Learning in the Workplace
professional
social learning
social collaboration
knowledge and experience sharing
(c) C4LPT, 2016
work teams
communities ā€Ø
of practice
professional
social
learning
learning ā€Ø
cafes
Social Learning in the Workplace
collaborative
classrooms
social online
workshops
innovation
workshops
learning
challenges &
campaigns
other knowledge
sharing and
networking events
collaborative problem solving
(c) C4LPT, 2016
work teams
communities ā€Ø
of practice
professional
social
learning
innovation
workshops
Social Learning in the Workplace
collaborative
classrooms
social online
workshops
learning ā€Ø
cafes
learning
challenges &
campaigns
other knowledge
sharing and
networking events
collaborative problem solving
(c) C4LPT, 2016
learning
challenges &
campaigns
Social Learning in the Workplace
other knowledge
sharing and
networking
events
relationship building
(c) C4LPT, 2016
learning ā€Ø
cafes
innovation
workshops
work teams
communities ā€Ø
of practice
professional
social
learning
collaborative
classrooms
Social Learning in the Workplace
social online
workshops
learning
challenges &
campaigns
structured social learning experiences
(c) C4LPT, 2016
work teams
communities ā€Ø
of practice
professional
social
learning
social online
workshops
Social Learning in the Workplace
collaborative
classrooms
learning
challenges &
campaigns
structured social learning experiences
(c) C4LPT, 2016
learning ā€Ø
cafes
innovation
workshops
other knowledge sharing and networking events
work teams
communities ā€Ø
of practice
professional
social
learning
learning
challenges &
campaigns
Social Learning in the Workplace
collaborative
classrooms
social online
workshops
structured social learning experiences
(c) C4LPT, 2016
Social Learning in the Workplace
collaborative
classrooms
social online
workshops
learning ā€Ø
cafes
innovation
workshops
learning
challenges &
campaigns
other knowledge
sharing and
networking events
work teams
communities ā€Ø
of practice
professional
social learning
structured unstructured
(c) C4LPT, 2016 28
How can we
SUPPORT ā€Ø
social learning
in the workplace?
(c) C4LPT, 2016
scaffolding & coordinating
guiding & facilitating
advising and encouraging
Supportingā€Ø
Social Learning in the Workplace
collaborative
classrooms
social online
workshops
learning ā€Ø
cafes
innovation
workshops
learning
challenges &
campaigns
other knowledge
sharing and
networking events
work teams
communities ā€Ø
of practice
professional
social learning
(c) C4LPT, 2016
scaffolding & coordinating
guiding & facilitating
advising and encouraging
Supportingā€Ø
Social Learning in the Workplace
collaborative
classrooms
social online
workshops
learning ā€Ø
cafes
innovation
workshops
learning
challenges &
campaigns
other knowledge
sharing and
networking events
work teams
communities ā€Ø
of practice
professional
social learning
scaffolding & coordinating
designing a learning experience
that gives enough structureā€Ø
without constraining ā€Ø
personal and social learning
(c) C4LPT, 2016
scaffolding & coordinating
guiding & facilitating
advising and encouraging
Supportingā€Ø
Social Learning in the Workplace
collaborative
classrooms
social online
workshops
learning ā€Ø
cafes
innovation
workshops
learning
challenges &
campaigns
other knowledge
sharing and
networking events
work teams
communities ā€Ø
of practice
professional
social learning
guiding & facilitating
being a ā€œguide on the sideā€ā€Ø
rather than ā€Ø
a ā€œsage on the stageā€
(c) C4LPT, 2016
advising and encouraging
Supportingā€Ø
Social Learning in the Workplace
collaborative
classrooms
social online
workshops
learning ā€Ø
cafes
innovation
workshops
learning
challenges &
campaigns
other knowledge
sharing and
networking events
work teams
communities ā€Ø
of practice
professional
social learning
advising & encouraging
supporting managersā€Ø
teams and individuals
to be social
giving bespoke guidance
(c) C4LPT, 2016 33
How can
TECHNOLOGY
underpinā€Ø
social learning
in the workplace?
(c) C4LPT, 2016 34
Technology underpinningā€Ø
Social Learning in the Workplace
professional
social learning
(c) C4LPT, 2016 35
Technology underpinningā€Ø
Social Learning in the Workplace
socialā€Ø
work teams
communities ā€Ø
of practice
(c) C4LPT, 2016 36
social online
workshops
learning
challenges &
campaigns
collaborative
classrooms
Technology underpinningā€Ø
Social Learning in the Workplace
(c) C4LPT, 2016 37
conventionalā€Ø
learning platforms
social platforms
enterpriseā€Ø
social networks
collaborative
classrooms
social online
workshops
learning
challenges &
campaigns
Technology underpinningā€Ø
Social Learning in the Workplace
(c) C4LPT, 2016
enterprise social network as a common social platform
learning is not constrainedā€Ø
by traditional thinking
helps to embed learning
in the workļ¬‚ow
focus is on connectingā€Ø
conversation and sharing
Technology underpinningā€Ø
Social Learning in the Workplace
collaborative
classrooms
social online
workshops
learning ā€Ø
cafes
innovation
workshops
learning
challenges &
campaigns
other knowledge
sharing and
networking events
work teams
communities ā€Ø
of practice
professional
social learning
(c) C4LPT, 2016 39
CASE STUDYHow I use Yammer
to host
social online workshopsā€Ø
and learning challenges
to individuals and organisations
worldwide
(c) C4LPT, 2016
Identify performance outcome
what people need to be able to do
as a result of their participation ā€Ø
(not just know or understand)
Scaffolding Social Learning
Decide how best to assess this
performance outcome
e.g. real-world performance task,
self-, peer- or manager-evaluation
Design a series of activities ā€Ø
that build competence to meet the performance outcomes
as well as encourage knowledge sharing and collaboration
(c) C4LPT, 2016
INDIVIDUAL
ā€¢ Reļ¬‚ect on some content -
and share thoughts
ā€¢ Find out something/work
on a challenge - and share
results
ā€¢ Create or produce
something - and share it
Types of ā€Ø
Social & Collaborationā€Ø
Activities
GROUP
ā€¢ Converse/discuss a topic together
ā€¢ Group brainstorm - have a groupthink
about something & produce a collective
outcome
ā€¢ Co-create a resource - input into a
collaborative resource
ā€¢ Collaborate - work together to produce a
collaborative outcome
(c) C4LPT, 2016
4 - Set up a group space in Yammer
Yammer group
(c) C4LPT, 2016
Welcome and set expectations
Model social behaviours
Facilitate with a light touch
Promote self-governance
Donā€™t (en)force participation
Donā€™t equate activity with learning
Be as much a participant as a guide
Guiding the ā€Ø
Social Learning Experience
(c) C4LPT, 2016
Where there are people who
want to learn with and from ā€Ø
one anotherā€Ø
MOTIVATION
44
Where is
successful
social learning
taking place?
Where the
organisation
encourages,ā€Ø
supports and rewards
social learning
CULTURE
(c) C4LPT, 2016
Are you ready to support social learning?
45
(c) C4LPT, 2016
@C4LPT
www.JaneHart.com
www.C4LPT.co.uk
www.ModernWorkplaceLearning.com

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Understanding Social Learning in the Workplace

  • 1. Understanding Social Learning in the Workplace Jane Hart Swiss E-Learning Conference, Zurich, 12 April 2016 #selc16
  • 3. (c) C4LPT, 2016 What is ā€Ø social learning?
  • 4. (c) C4LPT, 2016 Good News Bad News 4
  • 5. (c) C4LPT, 2016 Bad News Social learning is not a new e-learning trend 5
  • 6. (c) C4LPT, 2016 Good News Social learning is much much more than that 6
  • 7. (c) C4LPT, 2016 Itā€™s not even new! 7
  • 9. (c) C4LPT, 2016 Does social media + learning = social learning ???
  • 10. (c) C4LPT, 2016 Social learning doesnā€™t require the use of social media
  • 11. (c) C4LPT, 2016 Social media can make learning ā€Ø a more powerful experience
  • 12. (c) C4LPT, 2016 The use of social media tools doesnā€™t mean ā€Ø social learning will take place
  • 13. (c) C4LPT, 2016 ā€œSocial learning is about people connecting, conversing, collaborating and learning from and with, one another on a daily basis at workā€.
  • 14. (c) C4LPT, 2016 14 1 - learning with and from others 2 - with and without technology 3 - where ā€œlearningā€ is a very wide concept Social Learning is ā€¦
  • 15. (c) C4LPT, 2016 15 What does ā€Ø social learning look like?
  • 16. (c) C4LPT, 2016 Social Learning in the Workplace collaborative classrooms social online workshops learning ā€Ø cafes innovation workshops learning challenges & campaigns other knowledge sharing and networking events work teams communities ā€Ø of practice professional social learning sharing knowledge and experiences cooperation and collaboration relationship building structured unstructured
  • 17. (c) C4LPT, 2016 collaborative classrooms social online workshops learning ā€Ø cafes innovation workshops Social Learning in the Workplace social collaboration communities ā€Ø of practice professional social learning professional networking PLNs
  • 19. (c) C4LPT, 2016 Social Learning in the Workplace socialā€Ø work teams communities ā€Ø of practice professional social learning social collaboration knowledge and experience sharing
  • 20. (c) C4LPT, 2016 social ā€Ø work teams communities ā€Ø of practice Social Learning in the Workplace professional social learning social collaboration knowledge and experience sharing
  • 21. (c) C4LPT, 2016 work teams communities ā€Ø of practice professional social learning learning ā€Ø cafes Social Learning in the Workplace collaborative classrooms social online workshops innovation workshops learning challenges & campaigns other knowledge sharing and networking events collaborative problem solving
  • 22. (c) C4LPT, 2016 work teams communities ā€Ø of practice professional social learning innovation workshops Social Learning in the Workplace collaborative classrooms social online workshops learning ā€Ø cafes learning challenges & campaigns other knowledge sharing and networking events collaborative problem solving
  • 23. (c) C4LPT, 2016 learning challenges & campaigns Social Learning in the Workplace other knowledge sharing and networking events relationship building
  • 24. (c) C4LPT, 2016 learning ā€Ø cafes innovation workshops work teams communities ā€Ø of practice professional social learning collaborative classrooms Social Learning in the Workplace social online workshops learning challenges & campaigns structured social learning experiences
  • 25. (c) C4LPT, 2016 work teams communities ā€Ø of practice professional social learning social online workshops Social Learning in the Workplace collaborative classrooms learning challenges & campaigns structured social learning experiences
  • 26. (c) C4LPT, 2016 learning ā€Ø cafes innovation workshops other knowledge sharing and networking events work teams communities ā€Ø of practice professional social learning learning challenges & campaigns Social Learning in the Workplace collaborative classrooms social online workshops structured social learning experiences
  • 27. (c) C4LPT, 2016 Social Learning in the Workplace collaborative classrooms social online workshops learning ā€Ø cafes innovation workshops learning challenges & campaigns other knowledge sharing and networking events work teams communities ā€Ø of practice professional social learning structured unstructured
  • 28. (c) C4LPT, 2016 28 How can we SUPPORT ā€Ø social learning in the workplace?
  • 29. (c) C4LPT, 2016 scaffolding & coordinating guiding & facilitating advising and encouraging Supportingā€Ø Social Learning in the Workplace collaborative classrooms social online workshops learning ā€Ø cafes innovation workshops learning challenges & campaigns other knowledge sharing and networking events work teams communities ā€Ø of practice professional social learning
  • 30. (c) C4LPT, 2016 scaffolding & coordinating guiding & facilitating advising and encouraging Supportingā€Ø Social Learning in the Workplace collaborative classrooms social online workshops learning ā€Ø cafes innovation workshops learning challenges & campaigns other knowledge sharing and networking events work teams communities ā€Ø of practice professional social learning scaffolding & coordinating designing a learning experience that gives enough structureā€Ø without constraining ā€Ø personal and social learning
  • 31. (c) C4LPT, 2016 scaffolding & coordinating guiding & facilitating advising and encouraging Supportingā€Ø Social Learning in the Workplace collaborative classrooms social online workshops learning ā€Ø cafes innovation workshops learning challenges & campaigns other knowledge sharing and networking events work teams communities ā€Ø of practice professional social learning guiding & facilitating being a ā€œguide on the sideā€ā€Ø rather than ā€Ø a ā€œsage on the stageā€
  • 32. (c) C4LPT, 2016 advising and encouraging Supportingā€Ø Social Learning in the Workplace collaborative classrooms social online workshops learning ā€Ø cafes innovation workshops learning challenges & campaigns other knowledge sharing and networking events work teams communities ā€Ø of practice professional social learning advising & encouraging supporting managersā€Ø teams and individuals to be social giving bespoke guidance
  • 33. (c) C4LPT, 2016 33 How can TECHNOLOGY underpinā€Ø social learning in the workplace?
  • 34. (c) C4LPT, 2016 34 Technology underpinningā€Ø Social Learning in the Workplace professional social learning
  • 35. (c) C4LPT, 2016 35 Technology underpinningā€Ø Social Learning in the Workplace socialā€Ø work teams communities ā€Ø of practice
  • 36. (c) C4LPT, 2016 36 social online workshops learning challenges & campaigns collaborative classrooms Technology underpinningā€Ø Social Learning in the Workplace
  • 37. (c) C4LPT, 2016 37 conventionalā€Ø learning platforms social platforms enterpriseā€Ø social networks collaborative classrooms social online workshops learning challenges & campaigns Technology underpinningā€Ø Social Learning in the Workplace
  • 38. (c) C4LPT, 2016 enterprise social network as a common social platform learning is not constrainedā€Ø by traditional thinking helps to embed learning in the workļ¬‚ow focus is on connectingā€Ø conversation and sharing Technology underpinningā€Ø Social Learning in the Workplace collaborative classrooms social online workshops learning ā€Ø cafes innovation workshops learning challenges & campaigns other knowledge sharing and networking events work teams communities ā€Ø of practice professional social learning
  • 39. (c) C4LPT, 2016 39 CASE STUDYHow I use Yammer to host social online workshopsā€Ø and learning challenges to individuals and organisations worldwide
  • 40. (c) C4LPT, 2016 Identify performance outcome what people need to be able to do as a result of their participation ā€Ø (not just know or understand) Scaffolding Social Learning Decide how best to assess this performance outcome e.g. real-world performance task, self-, peer- or manager-evaluation Design a series of activities ā€Ø that build competence to meet the performance outcomes as well as encourage knowledge sharing and collaboration
  • 41. (c) C4LPT, 2016 INDIVIDUAL ā€¢ Reļ¬‚ect on some content - and share thoughts ā€¢ Find out something/work on a challenge - and share results ā€¢ Create or produce something - and share it Types of ā€Ø Social & Collaborationā€Ø Activities GROUP ā€¢ Converse/discuss a topic together ā€¢ Group brainstorm - have a groupthink about something & produce a collective outcome ā€¢ Co-create a resource - input into a collaborative resource ā€¢ Collaborate - work together to produce a collaborative outcome
  • 42. (c) C4LPT, 2016 4 - Set up a group space in Yammer Yammer group
  • 43. (c) C4LPT, 2016 Welcome and set expectations Model social behaviours Facilitate with a light touch Promote self-governance Donā€™t (en)force participation Donā€™t equate activity with learning Be as much a participant as a guide Guiding the ā€Ø Social Learning Experience
  • 44. (c) C4LPT, 2016 Where there are people who want to learn with and from ā€Ø one anotherā€Ø MOTIVATION 44 Where is successful social learning taking place? Where the organisation encourages,ā€Ø supports and rewards social learning CULTURE
  • 45. (c) C4LPT, 2016 Are you ready to support social learning? 45