EVA from Sri Lanka for any business to increase the brand reputation and customer satisfaction, Ruwan Dissanayaka & Thushara Rankothge
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The award winning chatbot platform EVA from Sri Lanka for any business to increase the brand reputation and customer satisfaction. Ruwan Dissanayaka, Co-Founder/CEO at Extrogene Software Pvt Ltd. Thushara Rankothge, Co-Founder/CTO at Extrogene Software Pvt Ltd. EVA – Extrogene Virtual Assistant is an award winning chatbot platform for any business where it supports many use cases of businesses to automate the conversations on facebook messenger. The Presentation will include the details about EVA chatbot platform and how it can be used for businesses to increase their brand reputation and customer satisfaction.
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EVA from Sri Lanka for any business to increase the brand reputation and customer satisfaction, Ruwan Dissanayaka & Thushara Rankothge
- 2. Presentation by 2 Ruwan Dissanayaka Co-Founder / CEO Extrogene Software Pvt Ltd. Thushara Rankothge Co-Founder / CTO Extrogene Software Pvt Ltd.
- 3. EVA Extrogene Virtual Assistant A Product by Extrogene Software Pvt Ltd 7 years in business 3
- 4. 1. EVA is a Chatbot Platform You can generate your own chatbot with EVA 4
- 5. Generate Your Own Chatbot with EVA ◎ For the business Facebook messenger ◎ Different types of Virtual Assistants ◎ Technical knowledge is not required ◎ Easy to generate in a few clicks 5
- 6. 2. EVA Helps Brand Reputation, Customer Satisfaction and Customer Loyalty 6
- 7. Increase your Brand Reputation Respond the customer Customer Service Trust 7 Confidence to Buy
- 8. Increase the Customer Satisfaction Make your customers happy buy responding quickly and meaningfully. 8
- 9. Build Customer Loyalty Don’t ignore the customers on social media. 9
- 10. 3. Recognition NBQSA 2020 and e-Swabhimani 2020 Sri Lanka 10
- 11. National Best Quality Software Awards 2020 Business Services Category 11
- 13. 4. EVA in Action How EVA works in real life 13
- 14. EVA in Action 14 To Grow Sales To Better Customer Service Marketing and Promotions Collect Customer Information
- 15. Hi, I am a Sales Assistant I give solutions to customer problems I maps out products/services with customer pain points 15
- 16. Hi, I am EVA I can help to: Grow Sales ◎ I bring products/services when a customer is looking for it. ◎ I can collect information from customer. And then … ◎ Bring collected info to the sales desk. 16
- 17. Here comes the Customer I have got a number of different questions. Sometimes I get angry – When they don’t respond. 17
- 18. EVA: Dear Sir I do Customer Service ◎ I can record customer inquiries with essential information. ◎ Next, I take the issue to the relevant assistant in charge. ◎ Customer concern is taken care of. 18
- 19. Hi hi hi … I am Marketing Manager During campaigns we get a spike of potential customer visits. I need a team to guide them and convert. 19
- 20. EVA: Hi, boss I can help in Marketing & Promos ◎ Let me be a part of your marketing funnel. ◎ I can engage with your customers, collect information and guide them to the next step. 20
- 21. and, here I am Call center officer I ask customers a series of questions. Same ones again and again. 21
- 22. EVA: Hello … Lemme help you Officer ◎ I can ask these questions from customers. ◎ Also, I’ll collect info and get back to you. 22
- 23. EVA: Bonus … I have customizable solutions ◎ Your business may have some unique requirements. ◎ I am ready to help with customizable solutions. 23
- 25. Thank You! Any questions? You can find us via email: ruwan@extrogene.com & thushara@extrogene.com 25
Editor's Notes
- Hello everyone from Sri Lanka. Its our great pleasure to present EVA at tadsummit asia 2021 online.
- Today’s presentation is by the founders of Extrogene Software. I’m Ruwan Dissanayaka, CEO at Extrogene software and Thushara Rankothge CTO at Extrogene.
- EVA is a product by Extrogene Software PVt ltd and we are in the 7th year in our software business. EVA stands for Extrogene Virtual Assistant.
- EVA is a Chatbot Platform where you can generate your own chatbot very easily.
- EVA is especially for the businesses who has a facebook page. EVA generate chatbots for the messenger of facebook business pages. So that the customers who reach out to the business through facebook messenger will be responded by the generated chatbot by EVA. There are different types of virtual assistants in EVA where you can utilize according to your needs and nature of the business. To generate chatbots with EVA, you don’t need any technical knowledge but only browsing skills will help. Its just a matter of few clicks to generate your own chatbot with EVA. We are there to help incase you need when you generate your own chatbots.
- EVA helps business in 3 key areas when it comes to customer relations. Brand Reputation, customer satisfaction and customer loyalty.
- Brand reputation is about confidence to buy in consumers mind. Confidence to do business with you comes through the trust To build trust you need to give a good customer service Responding to customer queries instantly on social media is an essential part to give a good customer service With the increased number of queries through social media it's not an easy task to respond to all the queries instantly Failing to do so can lead to damage your brand reputation. If you respond quickly to the queries meaningfully, it will help you to gain the trust of your customer at the very first place and create the confidence in customer to do business with you which will eventually increase your brand reputation. EVA can help you to automate responses and will lead to increase brand reputation of your business.
- Customer Satisfaction is about how happy the customer is about your products and services. When you communicate with the customer instantly and meaningfully, it helps make the customer happy. Since EVA can help your business to build a meaningful conversation with the customers on social media, it will help customer feel happy about your business. Therefore the customer satisfaction increases when you use EVA to automate your responses to the customer on social m
- Its obvious that there are many elements that you need to consider in building brand reputation and customer satisfaction. But if you ignore the customers who seek you through the social media, it will damage your reputation and also the customer satisfaction. When you build your brand reputation and customer satisfaction with the help of EVA together with other measure you take for the same, it leads to customer loyalty. It will lead to recurring business.
- EVA is a recognized product by the most reputed national awards in sri lanka NBQSA and e-Swabhimani.
- “NBQSA Competition is conducted by the Srilankan section of the BCS Chartered Institute for IT over past 23 years” EVA was awarded under Business Services Category at NBQSA 2020.
- E-Swabhimani is organized by ICTA Sri Lanka to recognized the digital solutions that has the most social impacts. EVA was recognized at e-Swabhimani 2020 under the category of Business and Commerce. Now You will see EVA in Action with Thushara.
- EVA – The chat solution – this is the most simplified explanation of it. But lets see what is the scope EVA can go in the real life
- EVA works around a business. Can be small – can be large. Regardless of the size of the business EVA can help to: Point 1, 2, 3, 4 Lets take a little tour into a business with EVA
- Here we are going to meet a sales assistant. Hello there … <The Slide Content> Okay, lets take EVA to speak.
- <The Slide Content> Thanks EVA.
- <The Slide Content> Dear Customer. Let me take you to EVA.
- <The Slide Content> Thank you, EVA. Let's see who comes next …
- <The Slide Content> Okay, Can you help in marketing?
- <The Slide Content> We need to meet some one from call center.
- <The Slide Content> Okay EVA, How can you help him.
- <The Slide Content> Thanks a lot for joining with us today EVA.
- We’ll that’s not all … There is a bonus.
- Hope we made it very clear how EVA works We invite you to visit evainmotion.com
- Thanks a lot for joining with us.