Jose de Castro Tropo presentation at TADS 21-22 Nov 2013 in Bangkok, 'Building and Running Telecom Applications on Telecom APIs'

1. Live Coding @ TADS
Building apps with Tropo

2. Who is Tropo?
‣ Based in Menlo Park, California
‣ Creators of Tropo.com, one of the most popular cloud
communications services on the planet with over 200k developers!
‣ Editors of WebRTC Specification
‣ We also work with carriers to accelerate their own service
development while building bridges between the telco and web
worlds.

3. Tropo API
‣ Voice
‣ Speech Recognition
‣ SMS
‣ Text-to-Speech
‣ HD Conferencing
‣ SIP [in/out]
‣ Call Recording
‣ Real-Time Provisioning

4. Tropo Scripting
ask “Thanks for calling. For sales press 1. For support press 2.”, {
:choices => “1,2”,
:onChoice => {
say “A sales person is not available right now” if result.value == 1
say “Support is currently assisting other customers” if result.value == 2
}
}

5. Tropo Scripting
Polyglot - JavaScript, Ruby, PHP, Python
Low Latency - Much lower latency compared to REST-based APIs
Auto Scaling - Tropo hosts your code and automatically scale resources
QoS - Services providers can control end-to-end quality of service

6. Let’s write some code…

7. Developer
APIs
Provider

8. Developer
APIs
Telco

9. Developer
APIs
Telco
App Users

10. This is hard!
Developer
APIs
Telco
App Users

11. The opportunity for telcos?
Network
Users
Billing

12. The Opportunity?
This is valuable!
Network
Users
Billing

13. Apps in you Calls
Developer
Alice
Network Apps
Bob

14. Apps in you Calls
PaaS Technology - Built on Cloud Foundry. Optimized for real-time
Beyond APIs - A complete platform for app development, deploy and scale
User-Centric - Modeled after real user behavior

15. More Code!
Salesforce.com Call Logging
One Number (WebRTC)
Desktop Notifier

16. Making Cash Today!

17. Small Business IVR

18. Mobile CRM

19. Sales Analytics
“Sure Tom, I’ll submit that
order for 100 whiteboards.
While I have you, have you
tried our new Kangaroo
standing desks”

20. Financial Compliance
Record. Analyze. Index.

21. NFC Call Sharing
In collaboration with

22. Social Weaving
You had a 25min call with Susan
McDonald - 16hrs ago

23. Personal Conferencing
“Hey. Let’s meet at my number”

24. Geo-Fencing
“Looks like he’s in the car.
Let’s just bridge him in”
“Where’s Bob? Should
we start without him?”

25. More Info
http://corp.tropo.com/products/ameche/
@loopingrage
jose@tropo.com