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Communication: Understanding Styles and Building Rapport

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Jana Axline, MBA, PMP, CSM, SA, DTM
Jana Axline, MBA, PMP, CSM, SA, DTM
BusinessTechnologyHealth & Medicine
1 of 30
Communication: A Bridge to the World Jana Axline
[object Object],[object Object]
An Introduction to Communication ,[object Object],[object Object]
Components of Communication ,[object Object],[object Object],[object Object],[object Object]
Communication Process Model Source Encoding Decoding Channel Receiver Message Message Message Message Feedback
You’re Going the Wrong Way
Communication Process Model Source Encoding Decoding Channel Receiver
Not Everyone is Like Me ,[object Object],[object Object]
Not Everyone is Like Me
DISC Personality Quiz
“ D” Personality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
“ D” Personality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
“ I” Personality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
“ I” Personality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
“ S” Personality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
“ S” Personality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
“ C” Personality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
“ C” Personality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Personality Pairs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Build Rapport ,[object Object],[object Object]
Valuing/Devaluing Activity
Build Rapport ,[object Object],[object Object],[object Object],[object Object],[object Object]
Active Listening ,[object Object],[object Object]
Active Listening ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Active Listening Exercise
Active Listening ,[object Object],[object Object]
Giving and Receiving Feedback ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Feedback Exercise
[object Object],[object Object]
Conclusion ,[object Object],[object Object],[object Object],[object Object]

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