1. Gusto, Jeffrey C.
Flat no. 119 Building no. 9 Discovery Garden
Contact Number: 0551037866
Email Add: jeffrey_gusto25@yahoo.com
Objective:
To take a challenging and high performance oriented role in the field of Computer Engineering o
r technical position. Implement the expertise and experience gained in this field to develop comp
lex project with efficiency and quality of company’s Vision, Mission and Success.
EducationalBackground
Highest Education
Education Level: College Degree
Course: BS Computer Engineering
University: Rizal Technological University (RTU)
Location: Mandaluyong City, Manila Philippines
Date Graduated: 2008 - April 2013
Skills
 Computer Literate: MS Office Application 2003,2007,2010 and 2013
 Programming: FoxPro
 Database: MySQL
 Operating System: Windows (XP, Vista , 7 and 8,)
 Computer Server: Windows Server 2003/2008 r2/Server 2012 r2
 Good knowledge of end user software’s and troubleshooting
 Have sound knowledge in networking protocols and device programming.
 Basic Server Management
 Desktop, laptop, printer hardware(Zebra and Citizen) and RFID support
Strengths:
 Excellent Communication skill to present points precisely and clearly
 Good problem solving ability and analytic skill to solve the problem efficiently
 Good team player and have excellent interaction skill to coordinate and work within a
team
 Strong knowledge of TCP/IP, network, system administration and Excellent Technical
Skill
 Have expertise in working with various operating systems.
 Good knowledge of Microsoft Windows Server 2008/R2 and 2012/R2, Active Directory
and Exchange Server.

2. Work History:
GCC-Dubai
Company: Emirates Business Management/Visual Ace
Dubai U.A.E
Position: Technical and Software Support / Helpdesk
Date: September 2013 – Present
Duties and Responsibilities:
 Provide Technical and Software support and resolve problems to the end user’s
satisfaction
 Modify configurations, utilities, software default settings, etc. for the local workstation
 Installing MS Office 2003/2007/2010/2013 and troubleshoot technical issues
 Monitoring and maintaining computer systems and networks
 Installing and maintaining network printers in Windows 8 & 7/XP/Vista
 Perform timely workstation hardware and software upgrades as required
 Installing all new hardware, systems, and software for networks
 Installation of Windows operating systems (Win XP/2000/ Window 7/windows8/ server
2003/Server 2008 r2/Server 2012 r2) software, antivirus updates.
 Troubleshoot all OS& network related issues in windows XP/7/Server 2003/Server 2008
r2/Server 2012 r2 in desktop and laptops.
 Creating new network in server environment using server 2003/server 2008 r2/Server
2012 r2 and window XP/7.
 Creating user accounts and setting user permission in Window server 2012 r2/2008
r2/2003
 Maintaining Server 2012/R2, Active Directory and Exchange Server
 Remote user support through team viewer or any remote application
 Configuring ADSL wireless router.
 Handle networking, trouble shooting, antivirus installation and virus removal
 Implementation & configuration of cabling and testing & crimping
Local
Company: Expression Company
Manila Philippines
Position: Technical Support Helpdesk
Date: June 2012 – July 2013
Duties and Responsibilities:
 Provide helpdesk support and resolve problems to the end user’s satisfaction.
 Monitor and respond quickly and effectively to requests received through the IT helpdesk.
 Monitor Service Desk for tickets assigned to the queue and process first-in first-out based

3. on priority.
 Assist with on boarding of new users.
 Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any
additional specialized equipment.
 Install, test and configure new workstations, peripheral equipment and software
 Maintain inventory of all equipment, software and software licenses
 Manage PC setup and deployment for new employees using standard hardware, images
and software.
 Assign users and computers to proper groups in Active Directory.
 Perform timely workstation hardware and software upgrades as required.
Achievements:
Seminar/Certification on Microsoft
 Microsoft Windows 8
 Introduction to windows 8 app – WinJS
 Microsoft Office 2013
 Introduction to Android
 Microsoft Windows Azure
Other Seminar/Certification
 Diskless Network Setup and Configuration
 VOIP, Wireless Technology and Routing & Switching
 Multi-user PC Configuration
 Computer & Network Fundamentals and System Backup Competency
 Impact of Emerging Technology in our Business
 Career Planning Workshop
 VMware
 A look into the Future Technology
 Developing Powerful Presentation Skills
U.A.E Driving License
- Undertaking Classes of Light Motor Vehicle (Automatic)
Philippines Driving License
License: Professional Driver’s License
License No. : N25-10-024016
Date: Jul 22, 2013 – Jan 25, 2016

4. PersonalInformation
Nickname: Jeff
Date of Birth: January 25, 1991
Age: 23
Nationality: Filipino
Visa Status: Employment Visa
Civil Status: Single
Reference
Name: Larry Panganiban
Company: OMC Middle East
Position: Senior Programmer/Design Engineer
Name: Edwin Sajul
Company: CNS-Me
Position: Service Engineer