Jeff Mansfield Resume - Project Manager, Program Manager, Consultant. Interested in leading e-commerce and salesforce.com related projects.

1. JEFFREY D. MANSFIELD
290 S. Milton Avenue
Glen Ellyn, IL 60137
630-858-3342(Home) jeffreydmansfield@gmail.com 630-804-7920(Cell)
www.linkedin.com/in/jeffreydmansfield
www.twitter.com/@jeffmansfld
AREAS OF EXPERTISE
 Project portfolio management and governance
 Process redesign and improvement
 Project and program management
 IT budgeting and financial management
 PMO implementation and management  International / distributed teams
 Business needs assessment  Salesforce.COM platform
 Vendor management
 eCommerce website development
 Waterfall and Agile development processes
 Requirements and use case development
PROFESSIONAL EXPERIENCE
CONSULTANT|PROGRAM MANAGEMENT|PROJECT MANAGEMENT 2013 – Present
Consultant|Sr. Project Manager at Federal Signal through TEKsystems for multiple Oracle CX
Commerce related initiatives.
 Managed a cross functional team of external development partners, internal development
resources, and business resources in the development of two eCommerce storefronts based on
the Oracle CX Commerce platform opening a new sales channel for the organization.
 Planned and managed the development of interfaces between the Oracle CX Commerce platform
and various applications including JD Edwards, Vertex and MS Dynamics using IBM CastIron
middleware to support the new eCommerce storefronts.
 Planned the migration of existing applications from the classic Oracle Cloud Infrastructure to the
current Oracle Cloud Infrastructure environment to facilitate migration to a new data center.
Consultant|Project Manager at Kellogg’s through TEKsystems for SAP, Salesforce.com, Sales
Analytics, and eCommerce related initiatives.
 Managed multiple teams in implementing modifications to SAP Finance and Supply Chain
functionality required for Kellogg’s divestiture of Kellogg’s cookie business.
 Managed external creative agency and development partner in creation of new product website.
 Directed the development and deployment of a new Sales Analytics dashboard.
 Led eCommerce initiative to allow orders placed on retailer websites to be fulfilled and shipped by
Kellogg directly to the retailer’s customers.
 Managed the migration of Salesforce.com functionality to new lightening user interface.
Consultant|Project Manager at Stericycle through Platinum Consulting for initiative to migrate
data from existing legacy billing systems to Salesforce.com.
 Managed implementation of new customer segmentation for sales and financial reporting.
 Migrated project planning from Leankit to Planview to support corporate wide initiative to improve
project and portfolio reporting.
Consultant|Program Manager at US Foods through MDI Group for initiative to migrate to the
Lightening user interface and relaunch the Salesforce.com platform to increase adoption.
 Worked with Scrum Masters and Product Owners to create Jira dashboards to capture metrics
and provide transparency into sprint and overall status of projects in program.
 Worked with scrum team and accounting to resolve funding issues and returned project to green.
 Launched new lightening user interface and chatter functionality to increase collaboration on
accounts among the sales team and other organizations.

2. JEFFREY D. MANSFIELD www.linkedin.com/in/jeffreydmansfield PAGE TWO
630-858-3342(Home) jeffreydmansfield@gmail.com 630-804-7920(Cell)
Consultant|Program Manager at Truckstop.com through TEKsystems for initiative to extend the
Salesforce.com platform to support provisioning of products, authentication of users, and invoicing of
customers.
 Assisted in the migration of development team from waterfall to Agile/Scrum methodologies.
 Implemented modifications to current website to capture new authentication credentials for
customers to enable migration to a single signon environment based on Salesforce Identity.
 Managed external vendor in definition and configuration of Salesforce platform to establish master
customer information, standard product catalog and pricing, customer sales processes, and billing
of customers through Zuora resulting in the correction of numerous billing errors.
Consultant|Program Manager at TravelClick through Veredus, Inc. for various Salesforce.Com
and BI reporting initiatives.
 Managed program comprised of Sales, Customer Support, and Technology organizations to
synchronize customer data from multiple applications in Salesforce.com which resulted in 7000
sales prospects being identified.
 Directed the consolidation of two Salesforce.com instances into a single instance.
 Managed the development of data warehouse and BI reporting to support the management of a
digital advertising business targeting the hospitality industry.
Consultant|Program Manager at Aon Insurance through GuideIT for initiative to upgrade existing
Surety Bond system used internally and by external customers.
 Proposed and implemented framework and planning for incremental development process.
 Managed offshore vendors on development of use cases and UI prototypes for new application.
Consultant|Program Management at Transdev NA. Developed strategy and plan to implement a
Program Management function to deliver key initiatives to address industry disruption from new
competitors. Reported to Chief Information & Strategy Officer.
 Created and delivered presentation to business leadership on Program and Portfolio Management
organization types, services provided, and benefits.
 Developed implementation roadmap and executed on plan to create PMO office based on
feedback obtained from business leadership.
 Expanded use of current PMS tool and evaluated new tools resulting in purchase of Version1.
Consultant|Program Manager through TEKsystems at Aon's K&K Insurance, the leading
provider of sports, leisure and entertainment insurance products.
 Implemented program management function to coordinate efforts of multiple internal teams and an
external vendor on initiative to streamline policy rating and underwriting processes.
 Established process to develop test scenarios and implemented defect tracking process to
increase transparency into testing status.
THOMSON REUTERS 2002 –2012
Global provider of information for businesses and professionals in financial, legal, tax and accounting,
healthcare, science, and media markets.
Portfolio Management|Program Management|Project Management|PMO (2010 – 2012)
Coordinated process, organization development, and strategic technology initiatives, reporting to the
CTO and VP of Technology Strategy. Managed annual portfolio of $63M and a $78M IT budget.
 Implemented revised portfolio and governance processes, and managed IT budget preparation
through two organizational changes that included integration or divestiture of business units.
 Supported the integration of technology organizations by collaborating on the definition and roll out
of governance process that supported Agile and Waterfall methodologies.
 Worked with business leaders and product teams from three business units to develop annual
project portfolio that supported strategy and aligned with financial targets and resource availability.

3. JEFFREY D. MANSFIELD www.linkedin.com/in/jeffreydmansfield PAGE THREE
630-858-3342(Home) jeffreydmansfield@gmail.com 630-804-7920(Cell)
THOMSON REUTERS (Continued) 2002 –2012
PMO|Portfolio Management|Program Management (2007 – 2010)
Implemented Program Management Office (PMO) for scientific business, managing organization
and resources to provide project management services for all IT projects within three business
units. Led cross functional team in preparation of annual project portfolio and IT budget.
 Increased Senior Management transparency into project status, costs, and potential business
impacts by standardizing project management reporting processes across the business units.
 Launched project portfolio management system that improved tracking of project costs and
contributed to a 22% increase in capitalization of software development expenses.
Program Management|Portfolio Management|Project Management (2002 – 2007)
Managed project management team on major projects impacting customer-facing web applications for
Corporate Markets business unit. Managed $28M project portfolio and IT budget for the business unit.
 Assisted Sales Organization in the consolidation of Salesforce.com instances that enabled
consolidation of sales teams and cross selling of products from different business units.
 Program Manager of international initiative to develop and launch a replacement intellectual
property application that exceeded annual sales of existing products.
Additional project management and software development experience at Motorola, United
Airlines, CCC Information Services and internet startups Whiplash and Delphion Inc.
EDUCATION AND CERTIFICATIONS
BA, DePaul University, Chicago, IL
Product Management PMC Level II, Pragmatic Marketing
Certified ScrumMaster, Scrum Alliance
Certified SAFe 4 Scrum Master, Scaled Agile, Inc.
Certified Scrum Product Owner, Scrum Alliance
Lean Six Sigma Green Belt Training, Chicago Deming Association Six Sigma Masters Program,
Naperville, IL
ORGANIZATIONS
Project Management Institute, Member (Not PMP, PgMP or PfMP certified) 2014 – 2017
Plan Commission, Village of Glen Ellyn, IL 2000 – 2007, 2013 – 2014
TECHNOLOGIES AND PACKAGES
Languages: Java, C, C++, Perl, PLSQL
Frameworks: Spring, Google Web Toolkit, Struts, .NET
RDBMS: Oracle, PostgresSQL, MySQL, DB2
Search Engines: Fast (Microsoft SharePoint), BRS (OpenText), Verity
Applications: Microsoft Office, Microsoft Project, Clarity, Planview, Leankit, Innotas,
Salesforce.com, Zuora, SAP, JD Edwards, Oracle CX Commerce, Adobe
Experience Manager, WebSphere e-Commerce Server, Jira, Version One,
Bugzilla, TeamworkPM, Microsoft Sharepoint, ALM Octane
Tools: Visualization: Inxight StarTree (Business Objects/SAP) OBIEE, Cast Iron