Patient monitor alarms are successful at increasing nurse response times and credited with saving lives. They have quickly proliferated and joined with various other medical devices, nurse call systems, and clinical information systems to generate noise and interrupt nurses performing direct care tasks. The Extension Engage™ alarm management and event response platform aids nurses in organizing and prioritizing the alarms, alerts, and text messages competing for attention.

1. • It is the responsibility of nurses to reduce noise, to
relieve patients’ anxieties, and to help them sleep
• Florence stressed the healing properties of the
physical environment (fresh air, light, warmth,
diet, noise, cleanliness)
• Believed environment could be altered to improve
conditions; urged continuous improvement
1900 - The Florence
Nightingale Era
Communication Method:Talking
Evolution of
Messaging and Alarms
Enterprise Alarm
Management
Solutions
2006
Secure
Messaging
for Hospitals
2008
1950s
Paging
Systems
2003
TJC NPSG
Audible Alarms
1960s Patient
Monitors
2007 iPhone
2009
Extension
Healthcare
launch
• Radical transformation
• Fundamental change
• Unified alarms, alerts, communication (texting)
• Patient-centric texting
• The next evolution of clinical communication
2013 - New Paradigm for
Clinical Communications
TJC NPSG alarm safety;
Extension Engage™ unveiled
Proliferation
of Medical
Devices
1980s-90s
Smart Bed Alarm
Extension: Bed rail down: Room 305
Bath Assist
Extension: Bath Assist Room: 201...
Linens Low
Spencer Mark: Out of linens, see...
Andy Webb
Me: Please meet me at nurse’s station
Logout +Conversations
1
2
9:41 AM
CBC w/diff STAT 1x
Patient: Alex Rogers
Unit/Room: ED15
Ordered: 9/26/13 10:00 PM
Order MD: Pruitt, Tom
Accept Decline
Back
Comviq 100%10:13 PM
Clinical Order
Recieved: 10:01 PM
Cindy Hawke accepted the alert
John Abbott has entered Room 3W-305 2:00 PM 10:05 PM
10:03 PM
STAT CBC w/diff draw in RM
ED 15
CHawke Recieved: 10:05
Sent: 10:09 PM
I will draw labs; ETA 5 minutes
Message Send