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Reinventing government for the Internet age Jerry Fishenden 2008


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A presentation given various times back in 2008 derived from earlier decks. Looks at the need for service reform rather than sticking plasters and lipstick on the pig of current service structures

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Reinventing government for the Internet age Jerry Fishenden 2008

  1. 1. re-inventing government for the Internet age 2008
  2. 2. thesis: we lack a collective understanding of the true impact of the Internet age on policymaking
  3. 3. currently: IT is focused on improving operational efficiency and improving service delivery ... which is essential, but .... ... it is missing a second, truly transformative strand ....
  4. 4. ... technology as a policy lever
  5. 5. the evolving Internet “Are social computing themes like user- generated content and communication fundamentally changing the rules of business? We think they are—in a big way.” Forrester Research Personal Transactional Informational
  6. 6. ... if you’re too focused on your current business, it’s hard to look ahead and even harder to make the changes you need to ... Bill Gates
  7. 7. the existing focus • server consolidation • the development of a common structure for servers and applications • automating the deployment of servers and applications within that common structure • improving overall security, data protection and privacy practices (including at the local, regional or branch office level) • improving security through improved identity management • virtualisation and rationalisation in the data centre • desktop and mobile platform optimisation • driving down the 76% of IT budget costs spent on IT services
  8. 8. Education Tax Welfare Health ...etc citizen Government (provider/producer centric view
  9. 9. Education Tax Welfare Health ...etc citizen Government (provider/producer centric view
  10. 10. Tax etc etc Health Education Welfarecitizen Justice
  11. 11. services hinged on citizen not provider
  12. 12. education social services police education social services education police justice
  13. 13. visualisation ...
  14. 14. This file is licensed under the Creative Commons Attribution ShareAlike 2.5License. In short: you are free to share and make derivative works of the file under the conditions that you appropriately attribute it, and that you distribute it only under a license identical to this one. Official license social networking lessons: • not silos • not segmentation (aka “neo-silos”) • ... but semantic tagging
  15. 15. Citizen John Smith pensioner student lecturer motorist parent taxpayer commuter tourist passport holder the digital reformation – consumers/citizens at the centre
  16. 16. new realities of the “intelligent state” • in the digital age, you don't need to own or hold everything yourself in order to provide an integrated service – you can exploit each other's investments (across public/private sectors – and the “personal sector”): the outcome, for once, can be greater than the sum of the parts ... – ... and the citizen lives at the centre
  17. 17. the Internet as grid • “It’s the Internet stupid” • ... not the Web • the Internet drives services, not Web sites • the Internet as grid changes everything
  18. 18. ... a flashback to last century
  19. 19. enabled by Internet evolution Xbox Live Web Services and APIs are evolving 1st party web sites into rich, serious development platforms for next generation Internet applications evolution benefits • shorter time to delivery • better reliability • wider syndication • broader, more compelling experiences • support for multiple devices
  20. 20. Internet-driven service delivery models • Government APIs/Interfaces – not “online books/forms” • remember the lessons of the “Public Service” channel ...
  21. 21. example: ambient-assisted living • independent living enabled by technology • centred on citizens and their needs – enabling the elderly to continue living in their own home as long as possible, living independently under their own control, with a higher quality of life – bathroom scales, blood pressure monitors, blood glucose monitors, heart-rate monitors that update the patient and their GP (eg. via wireless & broadband) – drugs that tell you when they’re out of date, or if you’ve forgotten a dose • involves sensing and smart processing, evaluation and communication • involves measuring a person's location and using location data in a way that benefits them • (see the EU’s Framework Program 6 & 7)
  22. 22. technology public policy
  23. 23. ... the reality of planning for technology’s impact on policy
  24. 24. conclusion: IT is focused on business as usual within existing service models but .... ... the Internet is a truly transformative tool, that empowers technology as a policy lever ....
  25. 25. Secure & Usable Experiences & Communities Rich capabilities Open and Accessible Affordable & Scalable Support & Commitments summary - everyone benefits Internet
  26. 26. recommendations... • engage technology at the inception of policy research and planning – not as an after-thought • build ... – user centric service design – the Internet as grid – identity / security / privacy (internal /external) – ease of information/service access (“APIs”; intermediaries NOT just Web sites) – pervasive (ubiquity of access; devices; social impacts) ... into your plans.
  27. 27. "The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn" Alvin Toffler, Rethinking the Future
  28. 28. © 2008 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.