NOTE TO FACILITATOR:
Read Rhythm Chapter 7 to have a great QP session.
This is the basic takeaway for a quarterly planning session. You may have more, less or different objectives. The important thing is to make sure everyone starts the session with a clear idea of what you hope to accomplish.
It is also good to remind the team that it is more important to be effective than to be efficient. You may decide that it’s a better use of time to slow down and have good quality debates and conversations around critical topics than it is to complete everything on this list. But, be intentional if you do that and make sure the team understands why you are making those choices. Give yourselves permission to be flexible.
The criteria for a Winning Plan are outlined in the next slide.
Please reference chapter 7 of Rhythm: How to Achieve Breakthrough Execution and Accelerate Growth for more information on Quarterly Planning
SHARE WITH THE TEAM:
These are the 3 things that make up a WINNING PLAN:
Main Thing
Company Priorities
Individual Priorities
Please reference chapter 7 of Rhythm: How to Achieve Breakthrough Execution and Accelerate Growth for more information on Quarterly Planning
NOTE TO FACILITATOR:
There are many different ways to check in and open the meeting. The idea is to get everyone’s mind working and mouth talking. Use your own icebreaker, or use this one.
Exercise:
1. Ask everyone to think of one piece of good news, a recent victory or someone they want to brag on.
2. Give everyone a minute or two to think about and write down their answer.
3. Ask for a volunteer to go first, then go around the room, each person sharing.
LEAD ACTIVITY:
There are 3 ways to lead this exercise.
Open Rhythm® and discuss the bullet points below about the quarter that is ending for the company. (Disregard slide 7 if you choose this option.) R3 Link: https://rhythm.rhythmsystems.com/#PrioritiesEnergyMapPl:;tab=5; R4 Link: https://rhythm.cloud/#/team/priorities/energy
Include screenshots from Rhythm® in slide 7 in this deck to review the bullet points below about the quarter that is ending for the company.
List your company priorities from the quarter that is ending on flip chart paper and use the bullet points below for the discussion. (Disregard slide 7 if you choose this option.)
Steps
Review your Previous Quarter’s Plan and Results
* Discuss which were successful, which were not?
* Did we meet our sales goal?
* Did we meet our production goal?
* Did we meet our service level goal?
* etc....
* Brainstorm Bright Spots and Victories during the quarter
* Discuss what you learned from your victories and failures - lessons to take forward into the new quarter
* Open Rhythm® to review the list of Parking Lot items added during the quarter. R3 Link: https://rhythm.rhythmsystems.com/#ParkingLotPlace:;tab=5; R4 Link: https://rhythm.cloud/#/qtrplan/parking
There is no right or wrong way to do this. The real value is in the reflection and conversation about the quarter. It helps to establish some context for the new quarter ahead.
LEAD DISCUSSION:
Review the top Company Priorities, Theme, and Critical numbers from last quarter
Lead discussion on brightspots and lessons learned. Document these.
Brightspots
What improvements did we achieve?
What worked well that we can use going forward?
Lessons Learned
What did not work so well, and what did we learn from it?
NOTE TO FACILITATOR:
**Delete this slide if using Rhythm® or a flip chart instead of screenshots for this discussion.
To customize the deck, grab a screen capture from the EnergyMap® screen (or grab a screen capture of the Theme and Critical #s) for the Quarter.
(Use Alt + PrtScr on Windows or ctrl + cmd + shift + 4 on a Mac)
LEAD DISCUSSION:
Link to Parking Lot in Rhythm® 3: https://rhythm.rhythmsystems.com/#ParkingLotPlace:;tab=5; R4: https://rhythm.cloud/#/wklymtg/parking
Review the Parking Lot items added during the previous quarter.
Do any require further discussion?
Could any end up being a Company or Individual Priority?
NOTE TO FACILITATOR:
**Delete this slide if using Rhythm® or a flip chart instead of screenshots for this discussion.
To customize the deck, grab a screen capture from the EnergyMap® screen (or grab a screen capture of the Theme and Critical #s) for the Quarter.
(Use Alt + PrtScr on Windows or ctrl + cmd + shift + 4 on a Mac)
NOTE TO FACILITATOR:
The purpose of this exercise is to:
Get people thinking about the next quarter before coming to the planning session
Identify the topics and ideas that are top of mind
Allow everyone the opportunity to express an idea or bring up a subject in the session
* There are two ways to facilitate this exercise: using the Rhythm® screens or using the printed tool. Decide which way will work best for your team and send out instructions at least a week before the planning date. Everyone should come to the meeting prepared to share their SSKs with the group. There will be many SSKs suggested. It’s important to listen to all of them.
LEAD ACTIVITY USING THE RHYTHM® SCREENS:
****Link to Start-Stop-Keep screens in Rhythm® 3: https://rhythm.rhythmsystems.com/#PlanningPrepPlace:;seg=0;type=QUARTER;tab=5;
***** Link to the Ideas screen to record Start Stop Keep ideas in R4: https://rhythm.cloud/#/qtrplan/meeting/ideas?id=053e2c51-53f1-4de9-bbeb-bad9052c073d
Prior to the session: Each person should enter up to 3 Start, 3 Stop and 3 Keep ideas into the Rhythm® screens under Quarterly Planning.
If a person sees that someone else has already entered the same idea that they wanted to share, they can hit the Agree button instead of entering the same idea twice. This will still count as one of their 3.
During the session: Use the filter tool to display each person’s ideas, one person at a time. Ask that person to share all their SSKs and then specify which 2-3 (out of the possible 9) they think could be most important this quarter.
After each person has shared, ask the team to enter a total of 3 votes into Rhythm® next to the ideas (Starts, Stops and Keeps) that they think could be most important to address this quarter.
Allow time for the group to discuss the ideas that have the most votes.
Be sure to circle back around to this when you begin to select the Top 3-5 Company, Group and Individual Priorities as some of the SSK ideas may become priorities.
If there are SSK ideas that should be acted on, but aren’t priorities, they could be entered as Action Items, as long as they will not distract the team or divert energy from the true priorities.
LEAD ACTIVITY USING THE PRINTED TOOL:
Individual Sharing: Ask each person to share all their SSKs and then specify which 2-3 (out of the possible 9) they think could be most important this quarter.
Write each person’s top 2-3 SSKs on a flip chart and highlight or add checkmarks to the ones that are mentioned multiple times.
Group Voting: The facilitator should number the items on the combined list and ask each person in the group to identify their top 3 votes for the ideas (Starts, Stops and Keeps) that they think could be most important to address this quarter.
Allow time for the group to discuss the ideas that have the most votes.
Be sure to circle back around to this when you begin to select the Top 3-5 Company, Group and Individual Priorities as some of the SSK ideas may become priorities.
If there are SSK ideas that should be acted on, but aren’t priorities, they could be entered as Action Items, as long as they will not distract the team or divert energy from the true priorities.
LEAD ACTIVITY:
Review your Main Thing (Theme) and Critical Numbers for the year.
Discuss and review your Key Initiatives (Annual Plan) for the year
Consider these as you determine your priorities for the new quarter
Revisit the Annual Plan 4 Quarter Flyover Tool
NOTES TO FACILITATOR:
Open Rhythm® to review your Year Focus (Main Thing, Critical Numbers, etc.) and Annual Initiatives
R3: Link: https://rhythm.rhythmsystems.com/#AnnualPlanPlace:;tab=4;seg=2
R4 Link: https://rhythm.cloud/#/anngrpplan/keyinits
Add additional slides for this section to the deck to show any year to date results
LEAD ACTIVITY:
This activity can be done using flipchart paper or using the Rhythm® screens in Quarterly Planning
***Link to the Opportunities and Threats screens in Rhythm® 3: https://rhythm.rhythmsystems.com/#PlanningPrepPlace:;seg=0;type=QUARTER;tab=5
***** Link to the Ideas screen to record Opportunity & Threats ideas in R4: https://rhythm.cloud/#/qtrplan/meeting/ideas?id=053e2c51-53f1-4de9-bbeb-bad9052c073d
Allow 5-10 minutes for each team member think independently of any opportunities or threats that haven’t already come out of the SSK exercise and either write these out on a piece of paper or enter them in the Rhythm® screens in Quarterly Planning.
Have each person share with the team and record them on a flip chart or view them in Rhythm®. Put a check mark next to any that are mentioned multiple times or mark Agree if you are using the Rhythm® screens. As the facilitator, you may see ideas that are duplicates. You can use the Agree button and delete duplications to consolidate ideas.
Each team member gets 3 votes as to which they think could have the biggest impact on this year.
Look for patterns in the voting to get a sense of what’s most important to the team.
Keep ideas posted on the wall or refer back to the screens during the session as you discuss potential priorities for the quarter.
NOTE TO FACILITATOR:
Before execution planning, it is always good to reconnect with your long term strategy. Use this time to review and refresh as a team.
If you do not have all of these items solidified, just share those that you do.
For items still in progress as part of a Think Rhythm, ask for an update from the team.
Use the Strategic Plan screens in Rhythm® 3: https://rhythm.rhythmsystems.com/#LongTermStrategyPlace:;tab=1;seg=0; R4 Link: https://rhythm.cloud/#/corefnd/values
- Record any updates to your One Page Plan, Winning Moves or other strategic items in Rhythm®
Whether or not you update during the session is up to you.
1. If you are very comfortable using Rhythm®, you can assign someone to update as you go.
2. If you are comfortable using Rhythm®, but feel it may be distracting to the group to update as you go, assign someone responsibility for keeping the “official” meeting record and updating Rhythm® immediately after the session.
3. If you get stuck recording your strategy, click the Help button for detailed instructions and video tutorials.
4. If you are still stuck, click on the “Ask an Expert” button for assistance.
NOTE TO FACILITATOR:
Decide on your Discussion Topics in advance. The topics will be specific to your business. You can replace the text on this slide with your agenda items.
Ask team members to come prepared to discuss topics they own.
Based on the number of agenda items, allocate a set amount of time for each discussion.
If you need help facilitating these discussions, download the facilitators guide:
Link: http://university.rhythmsystems.com/images/Resources/GUIDE_Meeting_Facilitation.pdf
Suggested Discussion Framework:
This discussion will be Successful If…
List the facts
Brainstorm ideas (keep these positive)
Any risks to consider?
Intuition (really like and want to sell us on before we vote)
Vote (3 Votes each to determine the top items to do)
Conclusion – Actions to Take
It is also good to remind the team that it is more important to be effective than to be efficient. You may decide that it’s a better use of time to slow down and have good quality debates and conversations around critical topics than it is to complete everything on this list. But, be intentional if you do that and make sure the team understands why you are making those choices. Give yourselves permission to be flexible.
LEAD DISCUSSION:
Shift your thinking to JUST the next 90 days.
Use the next slides to work on your Targets, Main Thing and Critical Numbers for the quarter.
Record in Rhythm® as you go. R3 Link: https://rhythm.rhythmsystems.com/#QuarterPlanPlace:;tab=5;seg=1; R4 Link: https://rhythm.cloud/#/qtrplan/focus?id=8a290b8a55eeb5240157d067ec54741b
LEAD DISCUSSION:
Ask: "What targets do we need to hit 90 days from now?"
You should agree on any financial targets (revenue, profit, cash, etc.)
As well as other milestone targets that are important to your business (# of new stores, # of employees, # of clients, etc.)
What must you achieve this quarter to be on track to achieve your Annual Plan?
Remember that your Quarterly Targets must add up to meet your Annual Targets.
Targets are always results, or lagging indicators
Enter in Rhythm®: R3: https://rhythm.rhythmsystems.com/#QuarterPlanPlace:;tab=5;seg=1, R4: https://rhythm.cloud/#/qtrplan/focus?id=8a290b8a55eeb5240157d067ec54741b
If the name of your Target is not in the drop down list, select “Add New”
In R4, Targets are automatically added to your KPI Dashboard.
LEAD DISCUSSION:
Ask: What is the Most important thing to achieve this quarter on a company level?
What do you want everyone in the company aware of and focused on?
Discuss and decide as a team. This will be your focus/theme for the quarter and may also be the #1 Priority.
Can you come up with a daily question that supports it?
Add your Main Thing (Theme) in Rhythm®
NOTE TO FACILITATOR:
Things to consider when deciding on your Main Thing:
Your Annual key initiatives
Your Recent Victories
Top 3 SSK
Your Opportunities and Threats
***It is very helpful for you and the team to have the items listed above visible on flip charts or a whiteboard so that they are top of mind when determining your Main Thing and Company Priorities for the quarter.
NOTE TO FACILITATOR:
Your critical number may be a key financial, such as revenue or revenue growth, retention, a key activity, etc.
We recommend having one critical number related to process and one related to people to counterbalance each other so you do not focus too heavily on one area at the expense of the other. So, if your Critical #1 is people-related, your Critical #2 should be process-related and vice versa:
People KPIs are in these categories: Employees, Customers, Shareholders
Process KPIs are in these categories: Make/Buy/Deliver, Sell, Recordkeeping
Document your critical #’son the Quarterly Focus page and define success. What is Green? What is Red? What is Super Green?
R3 Link: https://rhythm.rhythmsystems.com/#QuarterPlanPlace:;tab=5;seg=1
R4 Link: https://rhythm.cloud/#/qtrplan/focus?id=8a290b8a55eeb5240157d067ec54741b
In R4, add your Critical Numbers as Targets and then choose the “More Actions” – “Toggle Critical Nos” so that they show up starred in your list. They are automatically added to your KPI Dashboard.
In R3, Add your Critical Numbers in Rhythm® on your KPI Dashboard for weekly accountability. (Link: http://rhythm.rhythmsystems.com/#CompanyKpiPlace:;seg=1;tab=5)
* KPIs, or Key Performance Indicators, are ongoing metrics that track and measure the health of the company over time.
LEAD DISCUSSION:
* If you have KPIs already established in Rhythm®, complete all three parts in the following slides.
* If you have no KPIs in Rhythm®, but are tracking some outside of Rhythm®, add your top few now. Focus on no more than 10-12 at a time. Once they are recorded in Rhythm®, proceed with Part 3.
* If you have no KPIs established at all, start by adding just your Critical Numbers for the quarter and a Quarterly Revenue KPI. Once they are recorded in Rhythm®, proceed with Part 3.
The KPIs recorded in Rhythm® will be statused and discussed weekly at your Weekly Meetings during the quarter.
LEAD DISCUSSION:
Rhythm® 3 Link: https://rhythm.rhythmsystems.com/#CompanyKpiPlace:;seg=1;tab=5
R4 Link: https://rhythm.cloud/#/qtrplan/kpis/energy
Ask: Do we have the right list of KPIs in Rhythm®?
Are we talking about the right things at our weekly meetings?
Do will still find all of them helpful and worth keeping? (Tip: If it does not prompt an action when it goes Yellow/Red or provide a needed insight, delete it.)
Delete any KPI that is no longer needed. (Note: This does not delete the KPI in historical quarters. It only removes it from the current quarter.)
Usually, no more than 10-12 KPIs total. Stay focused.
LEAD DISCUSSION:
Ask: Are we talking about the right things at our Weekly Meetings?
Did we have any blindspots in the previous quarter?
Is there a specific problem we need to solve? (revenue, retention, etc.)
Do we have a good mix of leading and lagging indicators?
Leading indicators GUIDE you. They give you a glimpse into the future and help you see where you need to make adjustments.
Lagging indicators REPORT the results. They let you know where you ended up. They are driven by your leading indicators.
Do we have KPIs to measure our Critical Numbers?
Usually no more than 10-12 KPIs total. Stay focused.
Add new KPIs here:
R3 Link: https://rhythm.rhythmsystems.com/#CompanyKpiPlace:;seg=1;tab=5
R4 Link: https://rhythm.cloud/#/qtrplan/kpis/energy
Refer to Chapter 8: The Power of Leading Indicators and Dashboards
LEAD DISCUSSION:
Ask: What will we consider success and failure for each KPI?
What is the stretch goal for each (SuperGreen)?
How will we gather the data for each KPI?
Will the Red-Yellow-Green® Success Criteria be a weekly, monthly or quarterly number?
Blog for reference: http://www.rhythmsystems.com/blog/bid/157381/KPIs-We-Know-WHAT-to-Measure-Now-HOW-Do-We-Measure-It
For help setting Red-Yellow-Green® success criteria, refer to Rhythm® University: R3 Link: http://university.rhythmsystems.com/index.php/success-criteria; R4 Link: https://www.rhythmuniversity.cloud/plan/red-yellow-green-success-criteria
LEAD DISCUSSION:
Discuss, Debate, and Agree as a team
Rhythm® 3 Link: https://rhythm.rhythmsystems.com/#PrioritiesEnergyMapPl:;tab=5
R4 Link: https://rhythm.cloud/#/qtrplan/priorities
Record your Company priorities with Red-Yellow-Green® Success Criteria in Rhythm® and link to your Annual Initiatives
*****Remember to add a Company Priority called “Operational Priorities”
Ask: What are the top 3-5 things we need to focus on in the next 90 days to support our Main Thing this quarter?
You may have already identified one priority when you determined the company’s Main Thing for the company.
Review your Key Initiatives. What do we need to do to move these forward this quarter?
If you used the Annual Plan 4 Quarter Flyover Tool, revisit it and see what is next to consider.
You may identify 2-3 additional Priorities (Rocks) that support or are related to the Main Thing.
You may also have 1-2 Operational Priorities not related to the Main Thing
Review Top SSK items and opportunities & threats discussed in the session.
Look at your Parking Lot in Rhythm® to see any other ideas that came up during the quarter.
Look at your calendar; what commitments have you already made for this quarter?
The right combination will be unique for your company.
Fewer priorities is better..... definitely no more than 5.
State your priorities with a verb using SMART criteria:
Specific
Measurable
Attainable
Realistic
Timely
NOTE TO FACILITATOR:
Take a few minutes to review the Red-Yellow-Green® criteria for each Priority. Is it reasonable? Is it a true measure of success?
Green = Success
Yellow = Between Red & Green
Red = Failure (something bad happens)
SuperGreen = Stretch Goal
Red-Yellow-Greening® your priorities should make them SMART (Specific, Measureable, Attainable, Realistic & Timely).
For help setting Red-Yellow-Green® success criteria, refer to Rhythm® University – R3 Link: http://university.rhythmsystems.com/index.php/success-criteria; R4 Link: https://www.rhythmuniversity.cloud/plan/red-yellow-green-success-criteria
Rhythm® 3 Link: https://rhythm.rhythmsystems.com/#IndPriorityTablePlace:;type=USER;tab=5
R4 Link: https://rhythm.cloud/#/qtrplan/priorities/race
Users: Record your Individual priorities with Red-Yellow-Green® Success Criteria in Rhythm® and link to related Company/Group Priorities and KPIs
LEAD ACTIVITY:
Steps:
Allow 15-20 minutes for everyone to work independently on their top priorities.
Note which Company Priority your Individual Priorities are linked to.
Each person should have a combination of 2-3 Individual Priorities that are directly linked to Company Priorities.
Each person may also have 1-2 Individual Priorities that are linked to their Operational responsibilities, and not necessarily linked to a Company Priority
Go around the room and let each person share what they have written down.
It is important for the team to listen carefully to each person and speak up if they believe they have missed something or have identified something that may not need to be done this quarter, or if they have too much on their plate.
This is where the team becomes most fully aligned.
LEAD DISCUSSION:
Ask: Does our plan pass all 4 tests?
Tip: If you have been recording your plan in Rhythm® as you go, it will be easier to see this at a glance.
If your plan does not pass one of these tests, discuss as a team to fix it. This may require some homework or a revisit at your next weekly meeting.
“When your plan is finalized, take your main thing and transform it into a daily question that you can use every day to maintain focus. For example, if the company’s main thing this quarter is to “Break barriers for marketing and sales,” then a good daily question to ask is “What am I doing today to break barriers for marketing and sales?” (Rhythm, page 139)
Add your Daily Question to the Main Thing (Theme) box on the Quarter Focus page, R3 Link: https://rhythm.rhythmsystems.com/#QuarterPlanPlace:;tab=5;seg=1; R4 Link: https://rhythm.cloud/#/qtrplan/focus?id=8a290b8a55eeb5240157d067ec54741b
LEAD DISCUSSION:
Ask: Which Teams will be cascading this quarter?
Who leads each team?
What date have they each set for their 1-Day Team Planning Session? (It should happen within 1 week of the Company Plan being finalized)
When should Team Plans be completed?
Set a date and format for teams to get together to share Plans across Departments. Could be a part of your Monthly Meeting, a webinar, a live meeting, etc.
Once Team Plans are complete, they should be shared across teams.
Are we aligned?
Any concerns about resources?
Any conflicts?
Make tough choices
Make adjustments as needed
*** If you need to add, edit or delete Team Names in Rhythm®, please reach out to your Consultant. For new Teams being added, please also provide a list of users (first name, last name and email address).
NOTE TO FACILITATOR:
Resources for Cascade Team Planning are available in Rhythm® University
If you have monthly calls with a consultant, your Rhythm® Consultant can help each Team Leader prep for their session, as well as review their plan.
NOTE TO FACILITATOR:
The plan you have just created makes perfect sense to you because you have spent the last day following this process and walking this path together. You will need to think about how to communicate it to the rest of the company in a way that will excite them and make just as much sense to them as it does to you.
LEAD DISCUSSION:
Decide on your action plan for sharing the company plan with the rest of the company.
Set a date to have this step accomplished.
LEAD ACTIVITY:
Before you leave, wrap up your session by asking everyone to share how they’re feeling about the work you’ve done in one phrase.