Personal Information
Organization / Workplace
Ireland Ireland
Occupation
Operations Process Manager
Industry
Technology / Software / Internet
About
I have worked in both large, well established enterprise software and online leading companies for the past 25 years. During this time I worked closely with clients in various industries which afforded me the opportunity to learn about management, fostering successful client relationships, professionalism and teamwork. I also take pride of having developed my own garden design business that I successfully ran for 8 years.
ACHIEVEMENTS
As Ops Process Manager I help Microsoft to enhance transaction processes' efficiency within 4 Volume Licensing programs.
As a Team Lead I managed to bring the overall Quality PKI of the French market from 5% below target to 5% above target in a space of a...
Tags
operations
process improvement
team leader
bpo
leadership
team management
team lead
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