Presentation for WILU 2013: What do you do with students you rarely see in the library? University of Wisconsin-Green Bay has a growing online student population. Reaching these students can be challenging. Many still view the library as just a brick-and-mortar building, and not an online 24/7 resource. Librarians conducted an assessment of online students to investigate their needs. This session will focus on the assessment results and the information literacy outreach plan put into place. It will highlight several initiatives, including the embedded librarian program, faculty-librarian collaboration, marketing efforts, and learning tools geared towards online students. Based on feedback from students and faculty, an increase in reference questions, as well as high usage statistics from librarian-created tutorials and discussion boards, the outreach plan is working. Come and learn about these best practices for online learners and share your ideas, as well.

1. Joe Hardenbrook
Instruction & Reference Librarian
University of Wisconsin-Green Bay
hardenbj@uwgb.edu
@mrlibrarydude
Link: http://wp.me/p1mafe-ph

2. UW-Green Bay
6,700 students
Adult Degree
& Nursing
Online classes: mostly
MSW & Health
Information
Technology
75 % online
Summer classes:
traditional
Some online options
for
students

3. Adult Degree Program
900+ students
Bachelor of Arts,
Bachelor of Applied Studies,
Bachelor of Business Admin.
online
with some other formats
Mostly
Mix of full-time & retired
faculty, and adjuncts

5. Survey – Spring 2011
information
Provide
what services are usedAssess
what is needed
Find out
Gage knowledge
of library services
Student
Survey Faculty
Survey

6. Student Survey
awareness
Lack of
Problems with
full-text articles
Library infoMore
needed in coursesintro
questions
Survey

7. Student Survey

8. Faculty Survey
citing sources
Students need help
toolFaculty need a
Library
familiarize themselves
to
with the
intro
component should beLibrary
added to courses
questions
Survey

9. Faculty Survey

10. More
promotion
of library
services
Research
assistance
available
evenings &
weekends
Increase
use of
Embedded
Librarian
More online
tutorials
More
citation
assistance
Increase use
of library
resources
for student
work
Outreach Plan

11. Embedded Librarian
faculty in D2L
withPartner
Pilot Program
Discussion
Forums
to the Library
Puts a Name & Face
approachFlexible
component is key
Research

12. Benefits
Personal
Connection
Self-Confidence
Builds
proactive
Librarian can be
with issues
Decrease
faculty workload

13. Stats
9course sections
Fall 2011
18 course sections
Spring 2012
36 course sections
Fall 2012
24 course sections
Spring 2013
Subject Areas
Anthropology
Arts & Visual Design
English Composition
Human Biology
Human Development
Interdisciplinary
Studies
Management
Nursing

14. Tips
posts
Database of
“Ready to Go”
Intro Video
account for access
Add “secondary”
students to post
to forum
Encourage

15. http://libguides.uwgb.edu/adult_degree
http://libguides.uwgb.edu/AD_faculty
Adult Degree Library Guide

16. Adult Degree Library Guide
535 views
Fall 2011
613 views
Spring 2012
1856 views
Fall 2012
1627 views
Spring 2013 (to date)

17. Course Research Guides
Human Biology 102:
Intro to Human Biology
Human Development 336:
Gender Development
Across the Lifespan
5,129views
Fall 2010
21,070 views
Fall 2011
44,455 views
Fall 2012
Total Guide Stats

18. Citing Sources - NoodleTools
feedback
Survey
Frequently
asked for
Pilot year
http://libguides.uwgb.edu/CiteYourSource

19. Tutorials
Captivate
& iMovie
Services
Skills
Databases

20. Tutorial Planning
High
Importance
Evaluating
information found
on websites
How to identify if a
source is scholarly
How to cite
materials properly
Medium
Importance
Choosing relevant
library databases
Choosing correct
search terms and
keywords
How to locate a
full-text
Information on
plagiarism and
academic honesty
Low
Importance
Searching for
articles in a library
database
Getting materials
not owned by
Cofrin Library
Finding a book in
the library catalog

21. Marketing
Pilot Program
meetings
Department
Newsletters & Email
Marketing Graphics
Student Orientation

22. Advocating for Support
dedicated
Having
people
Funding
allocation
ask
Library leadership
needs to
storyTell your
dataDemonstrate with

23. right
Targeting the
courses
Retention
Skills
assessment
Assessment
of services
Virtual
office hours
Synchronous
ability
PortalTutorial
Going Forward
Online
orientation

24. Sharing & Questions

25. This presentation uses Creative Commons images available from Flickr:
 “Like”: http://www.flickr.com/photos/catspyjamasnz/6962664528/
 “Abstract Fabric Swirls Background”: http://www.flickr.com/photos/hippie/2496105788/
 “8th Floor, Looking Towards the Northwest”:
http://www.flickr.com/photos/uwgbadmissions/4566554982/in/set-72157623964402410
 “Cofrin Library on a fall morning”: http://www.flickr.com/photos/uwgbadmissions/5057569642/in/set-
72157625053510342
 “HELP POINT”: http://www.flickr.com/photos/polandeze/2274363944/
 “Survey Says…”: http://www.flickr.com/photos/rusty_clark/8620867436/
 “070305”: http://www.flickr.com/photos/cocoen/411960476/
 “Shelving”: http://www.flickr.com/photos/cofrin_library/5185468876/in/set-72157625288287283
 “The Adventurers”: http://www.flickr.com/photos/mikee032901/2306216747/
 “2008-01-26 (Editing a paper) – 30”: http://www.flickr.com/photos/nics_events/2349632397/
 “Questions”: http://www.flickr.com/photos/oberazzi/318947873/
Image Sources