James O'Gara

customer experience customer journey cmo corporate messaging branding corporate message corporate communications corporate story ceo brand strategy marketing brand management customer relationship management marketing strategy positioning culture corporate culture marketing executives employee engagement brand customer experience management brand story mission vision messaging brand preference customer retention customer loyalty brand purpose personas digital marketing voice of the customer executives storytelling business strategy customer personas marketing communications organizational change advertising business self-service c-suite value employer branding brand promise values go-to-market strategy cx chief marketing officer b2b marketing content marketing customer engagement public relations digital advertising online advertising tradeshows online marketing face-to-face marketing conferences event marketing buying process purchasing process sale process sales customer service sales process post-purchase customer hr business model digital experience competition b2b brand experience purpose millennials ad campaigns customer insights customer touchpoints executive education consumer insights education social media communications thought leadership brand integration content development sales enablement visual brand business performance financial impact infographic customer conversations marketing message sales effectiveness executive channel marketing and advertising technology message