2. Introduction 2
Overview
โข Enhance technology to provide discoverability
and increased access to collection and
materials, and enhanced informational
assistance, services, and experiences.
โข Technology is a critical enabler of library
services.
โข Technology is fundamental to the Libraryโs
mission to bring people, information, and
ideas together to enrich lives and build
community.
3. Introduction 3
TASP Vision
โข Library as primary community resource for
โ Information access
โ Information skills development โ literacy and fluency
โ Access to learning opportunities
โ Participation in economic development activities
โ Collaboration and creative pursuits
โ Engagement with emerging technologies, topics, and
issues
โ Empowerment through data and information analysis
5. Introduction 5
What do patrons want to do?
โข Use technology?
โข Research topics
โข Find information
โข Get answers to questions
โข Perform life tasks
โข Learn new skills
โข Communicate with family and friends
โข Discover new entertainment
6. Itโs cool to show mobile devices, display screens,
wearablesโฆ. They are things we can embrace and
start to use, then subsequently blame, when
they donโt produce results.
Innovation is not constrained by technology.
There are many innovations we confuse with
being โtechnology innovation,โ where they are
really innovations of another kind.
Brock, David. โWhen Will We Stop Talking About the Technology?โ http://partnersinexcellenceblog.com/when-will-we-stop-talking-about-the-technology/
7. Service Priority Themes 7
Recurring Themes
โข Library as Information Gateway: Level of โownershipโ of
information services - when do we partner, play a supporting
role, or lead?
โข Library as Trusted Convener: Library as a neutral connector
and convener, able to bring together local organizations to
facilitate collaboration, coordination, partnerships, and
simplify access
โข Raise Awareness of Library Services: Promote our services
but also develop a comprehensive marketing strategy
โข Make Library Resources Easier to Find: Grow our value to the
community and develop new ways to make it easy for patrons
to find, access, and engage with our resources and each other
8. Service Priority Themes 8
Recurring Themes
โข Re-imagine Library Spaces: Meet evolving needs of
community, providing more digital-friendly and collaborative
work spaces.
โข Go Digital/Go Mobile: Optimize for mobile users, digital
natives, and the digitally-fluent.
โข Create a Greater Presence in the Community: Provide
services where people are, develop relationships with
mission-aligned organizations, and serve as technology
adoption and policy advocates and influencers.
โข Help Staff Develop New Skill Sets: Invest in technology skills
and community engagement training for library staff.
9. TASP Focus Areas 9
Four Focus Areas (Plus Two)
Digital Discovery
and Access
Learning,
Entrepreneurship,
and Creativity
Digital Inclusion
and Literacy
Emerging
Technologies
Patron
Engagement and
Interaction
Open Data
Services
11. Digital Discovery & Access 11
Overview
โข Develop new ways to make it easy for patrons to
find, access, and engage with our digital resources
and with each other
โข Grow our value to the community by providing
access and increased discoverability of digital
content as well as traditional library-owned materials
โข Define Libraryโs role as an advocate for improved
access to digital content, especially commercial
content licensed from resellers
12. Digital Discovery & Access 13
Challenges
โข Low patron awareness of digital resources
โข Availability & cost of digital material
โข Proprietary discovery / lending products
โข Digital Rights Management
โข Traditional library practices and conventions
โข Inconsistent adoption of discovery tools
among staff
โข Changing patron expectations
13. Digital Discovery & Access 14
Vision
โข Library materials are easily discoverable and accessible
โข Library materials are discoverable via popular external
search services
โข Community-produced content is available via the
library
โข The library is a leader on eContent licensing and
availability issues
โข Materials are organized by patron information need
โข Patron experience is personalized
โข Librarians are empowered and supported in using
online tools
15. Learning, Entrepreneurship, and Creativity 17
Overview
โข Enable patrons to learn and practice advanced
digital skills like computer programming and
media production
โข Help patrons participate in a culture of
creativity and meet their lifelong learning
goals
โข Evolve the Libraryโs role as a โthird placeโ or
collaborative hub for learners, entrepreneurs,
professionals, and digital creators
16. Learning, Entrepreneurship, and Creativity 18
Challenges
โข Low awareness of services and programs
โข Spaces donโt support collaboration
โข Lack of technical tools for
entrepreneurship and creativity
โข Computers are too limited in
functionality and time
โข Limited staff expertise in specialized
topics
17. Learning, Entrepreneurship, and Creativity 19
Vision
โข The Library is the primary resource in Seattle for
connecting people to free in-person and online
learning opportunities
โข The Library is a primary resource for providing
assistance and guidance in support of those enrolled
in formal or informal learning programs
โข The Library plays an active role in supporting
business and economic development in Seattle
โข The Library provides free collaborative spaces where
individuals and groups can come together, work
together, and produce together
19. Digital Inclusion and Literacy 22
Overview
โข Continue to bridge the "digital divide" as
technologies and social needs continue
to change
โข Re-examine the services and programs
we offer to ensure that they are still
relevant to meet today's digital inclusion
and literacy needs
20. Digital Inclusion and Literacy 23
Challenges
โข Low awareness of library digital literacy programs and
services, especially among low-income, immigrant,
refugee, and special needs communities.
โข Existing resources limit our ability to offer classes outside
of our buildings to the people who need them most.
โข Adapting to the needs of specific neighborhoods is
required due to demographic shifts.
โข Access to labs, software, and other resources is needed
to deliver technology instruction outside of library
facilities.
โข Resources and expertise are required to expand our
services to address the needs of community members
who are already digitally literate.
21. Digital Inclusion and Literacy 24
Vision
โข The Library is seen by Seattle residents as the
communityโs primary source of free technology access
and instruction
โข The Library is recognized by mission-aligned
organizations as a fundamental partner in developing
and delivering digital literacy and fluency programming
and resources
โข The Library provides technology instruction to
community members who are most in need in locations
that are accessible
โข The Library delivers technology instruction that is
relevant to community needs and interests as well as
emerging trends.
22. Digital Inclusion and Literacy 25
Digital Skills Model
Access Literacy Fluency Expertise
โข Access does not automatically translate into knowing
how to use tools in effective ways
โข Teaching basic literacy skills is still necessary for
many segments of Seattleโs population
โข Fluency is skill set that empowers an individual to be
effective with and curious about technology
โข Expertise is a higher level of skill development, e.g.
for teachers or professionals
24. Patron Engagement and Interaction 27
Overview
โข Technology-enabled solutions can create more
opportunities for patrons to have engaging
experiences and ongoing involvement with
the library, our staff, our services, and our
community
โข Interactive technologies can improve
discovery of resources, encourage curiosity
and exploration, and connect patrons to the
Library in more meaningful ways.
25. Patron Engagement and Interaction 28
Challenges
โข Growing competition in eContent market
โข Diversity of products and interfaces for
eContent
โข Libraries no longer have monopoly on โfree
accessโ
โข Commitment to patron privacy makes
personalized services difficult
โข Historical underinvestment in online services
and interactive products
26. Patron Engagement and Interaction 29
Vision
โข More of the Libraryโs unique and valuable
collections are accessible online via
interactive and interpretive apps
โข Library systems are โsmartโ and learn patronsโ
preferences
โข Interactive technologies enable our patrons to
co-create unique content that becomes part
of the libraryโs collection and accessible to the
community
27. Patron Engagement Model
30
Disconnected Aware Active Engaged
โข Disconnected: No awareness or use of the library
โข Aware: Aware but little or infrequent use
โข Active: Checks out materials, attends programs
โข Engaged: Interacts and contributes โ writes reviews,
leaves feedback, likes/retweets, attends forums,
actively partners, volunteers, donates
29. Emerging Technologies 33
Emerging Technologies
โข โa field of technology that broaches new territory in
some significant way, with new technological
developments.โ
โข Firmly define role as not just a provider of access but
as an institution that introduces people to new
technologies, helps people understand the role
emerging technologies can play in their lives, and
provides platforms and access to expertise to foster
discussion and debate about the social and cultural
impacts of emerging technologies.
30. Emerging Technologies 35
Example Topics
โข Google Glass
โ Programs to offer hands-on access
โ Speakers to discuss social issues with wearable computers
โ Education to help patrons understand privacy issues
โข Heartbleed Bug
โ Convene public forum to share information
โ Issue information guides to provide unbiased assessment
and action plan
โ Develop education guides about password management,
online security, etc.
32. Open Data Services 37
Overview
โข Open data is data that can be freely used,
reused and redistributed by anyone
โข There are dozens of other "open data" sets
available from city, county, state, and federal
governments - including Seattle at
data.seattle.gov
โข The Library can and should play a critical role
in helping Seattle residents access,
understand, and use government/open data
33. Conclusion 39
TASP Vision
Redefine the Libraryโs role in Seattle as the
community's center for information โ the
cityโs primary resource for information
access, information literacy and fluency
development, access to and support with
informal learning opportunities,
participation in economic development
activities, and a place for collaboration and
creative pursuits.
Editor's Notes
Innovation requires fundamental changes in our operational models and processes, and the way we engage with our patrons. The report attempted to highlight some of the way in which technology can be leveraged to accomplish those goals.