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1. Company Oveview

3. is Latin for “relationship” Our name says what we stand for – helping our clients build lasting and meaningful relationships with their customers and stakeholders, just as we simultaneously build lasting and meaningful relationships with our clients.

5. Industry Leading Clients

8. Key Components of a Successful Call Center Affinitas teams have the experience and resources, people, systems, processes and technology to deliver results beyond expectations . People Processes Technology

19. The QA Department’s mission is to ensure that all of our agents are providing superior results and representing and presenting an image that is aligned with your image. It is imperative that each customer has a positive customer experience. Quality Assurance

20. All our call centers have onsite and remote monitoring capabilities. From the telephone selected at the observation station, a line can be accessed for observation by dialing the number assigned to that line or station. Clients unable to visit our sites may monitor calls anytime, anywhere and we highly recommend it. Quality Assurance Department – Focus on Superior Quality

30. We appreciate the time you have spent reviewing this Presentation. Members of your Team have an open invitation to visit our Omaha corporate headquarters or call centers anytime to assess our viability as an option to be utilized by you. Thank you.