Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Enhancing Business Performance


Published on

Enhancing business performance: the role of technology in developing skills and knowledge.

Published in: Education, Business
  • Login to see the comments

  • Be the first to like this

Enhancing Business Performance

  1. 1. 21/02/2011| | Slide 1<br />Business and Community Engagement<br />Productive Knowledge and Learning Partnerships<br />Simon WhittemoreJISC InnovationEnhancing Business Performance: the Role of Technology in Developing Skills and Knowledgee-Science Centre, Edinburgh 21 February 2011<br /><br />
  2. 2. 21/02/2011|Slide 2<br />Context: why do we need JISC in UK education?<br />Climate of change in the sector: agile institutions, responsive to changing expectations, e.g. the student as ‘customer’, diverse learners and partners<br />Knowledge & information management: visionary and innovative use of ICT– business intelligence<br />Flexibility and efficiency - best practice in supporting and managing research and teaching and learning<br />Increased global competition in higher education<br />Changes in the economic environment <br />Need to balance increased competition between institutions<br />With the value that is brought by collaboration in the right areas<br />
  3. 3. Challenges in Creating productive Knowledge & Learning Partnerships<br />The ‘Language’ barrier<br />Academic culture v business culture<br />Accreditation v performance enhancement<br />Publications v sales...<br />Climate of cuts<br />Strategic choices<br />Stretched resources<br />Customer/partner expectations<br />Organisational and operational coherence<br />Relationship/contact retention, Data silos<br />Unclear processes and internal communications<br />Departmental silos and lack of cross-institutional intelligence<br />21/02/2011 | slide 3<br />
  4. 4. Opportunities<br />The Education ‘offer’<br />CPD training demand and income (HE) growing (HE-BCI Survey 2008-09)<br />Joint course/module development between business and HE/FE<br />Role of professional bodies<br />Distance/online learning<br />The Knowledge ‘offer’<br />Collaborative research<br />Consultancy<br />Evaluation, valuation<br />Performance improvement<br />Innovation capability<br />E-business<br />21/02/2011| slide 4<br />
  5. 5. 21/02/2011| slide 5<br />What we mean by Business and Community Engagement (BCE)?<br />Strategic management of relationships with external partners and clients, and of the associated services<br />What?<br />KNOWLEDGE TRANSFER/ EXCHANGE (KE); EMPLOYER ENGAGEMENT (EE) PUBLIC/ COMMUNITY ENGAGEMENT (PE); LIFELONG LEARNING (LL)<br />Institutional Strategic Areas (4):<br />CPD, workforce devt. (EE); Consultancy, collaborative research (KE) Public lectures/events/festivals (PE); Community-based learning (LL)<br />Services (e.g.):<br />Highly/multi-skilled, versatile workforce; innovative, sustainable business economy; cohesive, inclusive society;and efficient, dynamic, sustainable institutions…..<br />Benefits:<br />
  6. 6. Embedding Business and Community Engagement infoKit<br />21/02/2011| slide 6<br />
  7. 7. 21/02/2011| slide 7<br />Business and Community Engagement – Enabling effective interaction<br />BCE PRACTITIONERSRelationship and Service Management<br />External access to knowledge and expertise resources<br />Internal<br />Effective processes +Interoperable systems (e.g. CRM); <br />BUSINESS & COMMUNITYDEMANDProblem/need or opportunity<br />HE/FE KNOWLEDGE <br />& EXPERTISE <br />Research, Education<br />Strategic services;Virtual collaborative facilities<br />Productive knowledge and learning partnerships<br />
  8. 8. Enabling virtual collaboration........collaborative online tools<br />21/02/2011| slide 8<br />
  9. 9. 21/02/2011| slide 9<br />Supporting your Institution <br />
  10. 10. 21/02/2011| slide 10<br />Four strategic priorities:<br />Embedding BCE<br />Organisational Capability for BCE<br />Relationship Management <br />Public Value and Civic engagement<br />JISC BCE Strategic Priorities 2011-2013 <br />
  11. 11. 21/02/2011| slide 11<br />Embedding BCE across other JISC supported areas<br />Institutional Innovation – WFD and LL projects<br />BCE Awareness and Education<br />Online promotion of research expertise <br />Access Management for BCE<br />JISC BCE Strategic Priorities 2011 to 2013 <br />
  12. 12. Lifelong Learning & Workforce Development Projects (13), e.g. <br />21/02/2011| slide 12<br />
  13. 13. BCE for Admin, IT, Libraries...<br />21/02/2011| slide 13<br />
  14. 14. 21/02/2011| slide 14<br />Organisational capability and efficiency for BCE<br />Online collaborative Tools for BCE<br />Training and CPD Online Diagnostic<br />Embedding BCE within Institutions - infoKit<br />Self-evaluation questionnaire<br />Key process components<br />Case studies <br />Organisational effectiveness for BCE<br />JISC BCE Strategic Priorities 2011 to 2013 <br />
  15. 15. CPD for BCE: A major national multi-stakeholder project<br />21/02/2011| slide 15<br />
  16. 16. Working with key national partners.....<br />21/02/2011| slide 16<br />
  17. 17. 21/02/2011| slide 17<br />Relationship Management<br />CRM<br />Process improvement, data sharing, change readiness, customer value<br />Student Lifecycle Relationship Management<br />Student experience<br />Retention, progression and non-completion<br />Alumni Engagement<br />Mutually beneficial engagement using web technologies<br />Service Design<br />Customer/user experience, Blueprinting<br />JISC BCE Strategic Priorities 2011 to 2013 <br />
  18. 18. JISC CETIS - CRM Self-analysis Framework <br />21/02/2011| slide 18<br />
  19. 19. Service Design<br />21/02/2011| slide 19<br />
  20. 20. 21/02/2011| slide 20<br />Public value and Civic Engagement<br />SME e-empowerment and SME Engagement models<br />Access to Resources demonstrators<br />HEIs/FECs take a leading role in facilitating innovation via integrated online service models (offering information and knowledge) with local partners<br />Open innovation pilots<br />HEIs FECs generating innovation via co-development of ideas in open online marketplaces<br />HE/FE exchange of good practices (TBC)<br />Developing Community Content<br />JISC BCE Strategic Priorities 2011 to 2013 <br />
  21. 21. E-empowering small businesses <br />SME engagement<br />SMEs part of their local community<br />50% GDP (some regions like SW, 99% companies)<br />Business support facilities limited<br />Dependence on local or online networks<br />SME Engagement Report (SERO report for JISC)<br />How do SMEs know what universities and colleges can offer? <br />Services to business, including SMEs, can be fragmented across institutions, especially universities<br />Institutions need to be flexible and respond rapidly in dealing with SMEs. <br />How great a priority is SME engagement? <br />Who defines the offer to SMEs?<br />21/02/2011| slide 21<br />
  22. 22. Acumen – JISC resources for SME Engagement<br />21/02/2011| slide 22<br />
  23. 23. Access to Resources and Open Innovation projects<br />21/02/2011| slide 23<br />
  24. 24. 21/02/2011| slide 24<br />Benefits of HE and FE working in partnership<br />Opportunities for institutions to lead local information, knowledge and expertise services<br />Government investment in developing the ‘technical class’<br />Translation role; engagement professional - critical <br />Unusual skill-set: ‘boundary-spanning’ skills; understands both ‘languages’; project management, negotiation, facilitation etc.<br />New markets from new combinations of knowledge <br />Online marketplaces<br />Someconcluding thoughts....<br />
  25. 25. JISC BCE You Tube channel <br />21/02/2011| slide 25<br />
  26. 26. 21/02/2011| | Slide 26<br />Thank you<br /><br /><br />