Personal Information
Organization / Workplace
Greater Chicago Area United States
Occupation
Director of Digital Strategy and UX
Industry
Technology / Software / Internet
Website
http://gohealthinsurance.com
About
Working to make health insurance easier to understand, buy, and use for America's uninsured. Defining digital customer experience strategy across web, mobile, call center, and marketing campaigns. Building and motivating a top-flight team of UX researchers, designers, and developers. Created a proof of concept using Lean UX principles to demonstrate a unique approach to insurance plan recommendations (decision support) for shoppers. Championing a consistent and useful cross-channel customer experience (web, mobile, offline, phone, etc.) to all business units. Establishing user-centered design best practices to build a customer-centric product engineering culture.
Tags
ia
health insurance
choice architecture
ux
health
See more
Presentations
(2)Likes
(20)Building Enterprise Products in 2021 by Google Product Leader
Product School
•
3 years ago
Enterprise Mobile Development Best Practices for 2015
AnyPresence
•
8 years ago
Mobile Enterprise Trends 2015 - Emergence Capital
Emergence Capital
•
8 years ago
Flawless consulting 08292013
John Gillis
•
10 years ago
UX & ROI: What to measure and what to expect
cxpartners
•
12 years ago
The ROI of User Experience
Effective
•
12 years ago
Slides from Growthcon 2014 Lean Analytics masterclass
Lean Analytics
•
9 years ago
Storymapping The User Experience
Donna Lichaw
•
10 years ago
Lean Analytics for Intrapreneurs (Lean Startup Conf 2013)
Lean Analytics
•
10 years ago
User Experience Architecture in a Cross-Channel World
Austin Govella
•
11 years ago
UX Research
Billy Choi
•
10 years ago
Symplicit - Why UX Matters
Symplicit
•
13 years ago
A Guide to User Research (for People Who Don't Like Talking to Other People)
Stephanie Wills
•
10 years ago
Conceptual models & Mental Models
Christina Wodtke
•
10 years ago
How to Teach UX Design
Christina Wodtke
•
10 years ago
Sketchnotes of the Service Experience Conference [October 3-4, 2013 in SF, CA]
Kate Rutter
•
10 years ago
UX STRAT 2013: Leah Buley, The Marriage of Corporate & UX Strategy
UX STRAT
•
10 years ago
Quick, Useful UI Sketches
Lane Goldstone
•
10 years ago
RiseOfVisualContent_MBS
Kirsten Jassies justK
•
11 years ago
Personal Information
Organization / Workplace
Greater Chicago Area United States
Occupation
Director of Digital Strategy and UX
Industry
Technology / Software / Internet
Website
http://gohealthinsurance.com
About
Working to make health insurance easier to understand, buy, and use for America's uninsured. Defining digital customer experience strategy across web, mobile, call center, and marketing campaigns. Building and motivating a top-flight team of UX researchers, designers, and developers. Created a proof of concept using Lean UX principles to demonstrate a unique approach to insurance plan recommendations (decision support) for shoppers. Championing a consistent and useful cross-channel customer experience (web, mobile, offline, phone, etc.) to all business units. Establishing user-centered design best practices to build a customer-centric product engineering culture.
Tags
ia
health insurance
choice architecture
ux
health
See more