12. “Despite the euphoria of Internet
enthusiasts and the hyped-up
selling palaver of some web services
providers, we remain uncertain as
to the long-run substantive benefits
the Internet will bring to businesses
and to individual users.”
--AIIM Inform Magazine, April 1996
17. People. Process. Technology.
How can we
automate content
intensive,
complicated,
mission-critical
processes?
Industry =
Departments at
Fortune 500 scale
organizations.
Information Management
18. People. Process. Technology.
How can we
automate content
intensive,
complicated,
mission-critical
processes?
Industry =
Departments at
Fortune 500 scale
organizations.
Complex, custom
and expensive
implementations.
No standard body
of knowledge;
expertise lodged
in the consulting
community.
Information Management
19. People. Process. Technology.
How can we
automate content
intensive,
complicated,
mission-critical
processes?
Industry =
Departments at
Fortune 500 scale
organizations.
Complex, custom
and expensive
implementations.
No standard body
of knowledge;
expertise lodged
in the consulting
community.
Solutions are
difficult to use and
require lots of
training, but who
cares because the
people who use it
are specialists
anyway?
Information Management
24. Steven Kotler: "For the
first time in history, the
world’s leading experts on
accelerating technology
are consistently finding
themselves too
conservative in their
predictions…"
25. Dion Hinchcliffe: “The old days
of doing it all ourselves using
traditional IT projects are
receding and even
counterproductive much of the
time.”
26. The Indicators of Accelerating Digital Disruption:
MINDSETS – MESSAGES – MONEY – MACHINES
27. MINDSETS – How Do We Look at Things?
“I’ll set up a meeting with
IT.”
“How can I do it myself?”
‘How do I control
information?”
“How do I set information
free?”
Updating legacy Rolling out apps
LIFE AT THE EDGELIFE IN THE MAINSTREAM
MINDSETS – MESSAGES – MONEY – MACHINES
28. MESSAGES – What Stories Do We Tell?
SHAREPOINT SLACK
TELLER DEPOSITS = $.65
EACH
MOBILE DEPOSITS = $.03
EACH
IT Heroes = EFFICIENCY IT Heroes = INNOVATION
LIFE AT THE EDGELIFE IN THE MAINSTREAM
MINDSETS – MESSAGES – MONEY – MACHINES
29. MONEY – What do we value?
GM VALUATION = $55
BILLION
UBER VALUATION = $68
BILLION
Physical -> Digital Digital -> Physical
GDP Korea = $1.3 T
FB, AMZN, AAPL, GOOG =
$1.3 T
LIFE AT THE EDGELIFE IN THE MAINSTREAM
MINDSETS – MESSAGES – MONEY – MACHINES
30. MACHINES – What Skills do we need?
ON-PREMISE CLOUD
PC is the LEGO MOBILE is the LEGO
Build and Develop Configure and Connect
LIFE AT THE EDGELIFE IN THE MAINSTREAM
MINDSETS – MESSAGES – MONEY – MACHINES
32. What is the net impact of this on
People, Process, and Technology?
33. People. Process. Technology.
Process owners
can implement
their own
solutions.
Business
processes must be
appified.
Everything begins
with mobile.
Information Management
34. People. Process. Technology.
Process owners
can implement
their own
solutions.
Business
processes must be
appified.
Everything begins
with mobile.
Configure,
connect and
mobile skills key.
End of perimeter-
based security.
Massive legacy
drag.
Information Management
35. People. Process. Technology.
Process owners
can implement
their own
solutions.
Business
processes must be
appified.
Everything begins
with mobile.
Configure,
connect and
mobile skills key.
End of perimeter-
based security.
Massive legacy
drag.
Usability is
everything.
Even individual
users can
implement their
own solutions.
Blurring of lines
between home and
the office.
Information Management
36. All of which translates into
three very different
perspectives.
37. How can I
do this as
quickly and
cheaply as
possible?
Can I buy a
solution by
the drink?
How can I
do this
without
involving IT?
PROCESS
38. How can I
do this as
quickly and
cheaply as
possible?
Can I buy a
solution by
the drink?
Is this
vendor
reliable?
How can I
do this
without
involving IT?
Is this
solution
scalable?
secure?
Am I going
to be stuck
supporting
this
solution?
TECHNOLOGY
PROCESS
39. How can I
do this as
quickly and
cheaply as
possible?
Can I buy a
solution by
the drink?
Is this
vendor
reliable?
How can I
do this
without
involving IT?
Where
should I
put my
stuff?
Can work
where and
how I
want?
Is this
solution
scalable?
secure?
Am I going
to be stuck
supporting
this
solution?
Do I have
what I
need to do
my job?
PEOPLE TECHNOLOGY
PROCESS