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The Vertically Integrated Apple Pie: How vertical integration drives the need for Standard Work and enables improvement.
- 1. How vertical integration drives the need for Standardized Work and enables improvement JEROMY MARKWORT – LEAN COACH, PACIFIC NORTHWEST NATIONAL LABORATORY December 2, 2014 1 AGx Three Rivers Convention Center Kennewick, WA December 1st 2014 jeromy@pnnl.gov @jmarkwort PNNL-SA-106947
- 2. Background Vertical integration example Challenges Shift from Manage By Objectives to Manage By Means with focus on staff development Understand “OK” vs. “Not OK” Grasp the situation Standardize Coach staff to ID opportunities for improvement PDCA for the win December 2, 2014 2 Outline
- 3. The vertically integrated apple pie How do we think from our customers’ needs backward, not from our assets forward? Golden Delicious apples No worms Ripe Un-blemished Clean Firm Consistent size/taste –Steve Bell
- 4. Making sure what we make is what they want 12/2/2014 5
- 5. Making sure what we make is Rework 12/2/2014 6 what they want
- 6. We must first have a shared understanding of "OK," "Not OK" UNDERSTAND THE DIRECTION
- 7. Where are we today? UNDERSTAND THE GAP
- 8. You can't get there from here… HOW DO WE GET THROUGH UNCERTAINTY TO OUR GOAL?
- 9. Standardize our processes in order to deliver consistent results
- 10. Not scrapbooking for the business! Standard Work Vs. Documentation DATA AND FACTS
- 11. Standardized Work as the "current best known way to do the work” December 2, 2014 12
- 12. Once our process has been stabilized/standardized, now look to improve
- 13. What are the obstacles? What are the opportunities for improvement? December 2, 2014 14
- 14. Manage By Objectives to Manage By Means
- 15. Experimentation: Shewhart Cycle 16 A3 thinking Title Plan Do Check Adjust
- 16. Books Lean Thinking, Womack and Jones Toyota Kata, Rother The Lean Startup, Ries 2 Second Lean, Akers Videos Meals Per Hour, Toyota helps a food bank improve efficiency Lean is simple, Paul Akers December 2, 2014 17 Resources
Editor's Notes
- My requirements at the end of the process must be considered throughout the process
- Apples will have no clear signs of blemishes
- ~20% of our apples are blemished when harvested ~2% have worms ~90% are dirty
- Need consistent results to know what and where to improve and understand the effects of change.
- Agree on a way to do the work. It will not be perfect, but it will be the standard and provide repeatable results. Once the work is repeatable, then you can improve. Your first improvement is standard work. Remove variability in the work so you can remove variability in the process.
- Important as this drives the following step of improvement Drop the apples from the top of the tree is our agreed upon method of work.
- Staff know the standard, and are expected to not just do the work, but improve the work. "Current best known way…”