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ELEMENTS OF DOCUMENT DESIGN 
(with special attention to memo format) 
Principle 1: 
Understand the visual 
conventions of a 
genre. 
Principle 2: 
Understand how to 
create visual 
hierarchy. 
Example: memo 
formats.
PRINCIPLE 1: Understand the visual conventions 
of a genre.
Much of document design is based in visual 
conventions. These do rhetorical work: the 
user/reader should be able to discern at a 
glance what the document is (and hence, 
what it’s for).
Website that violates visual conventions.
Resume that violates visual conventions.
PRINCIPLE 2: Understand how to create visual 
hierarchy with white space, alignment, 
headings, and typography.
Poor 
visual 
hierarchy.
Poor use of 
white space 
(memo).
Poor use of 
alignment.
EXAMPLE: MEMO FORMATS
USE MEMOS… 
• For information too detailed or complicated 
for simple email. 
• For confidential/sensitive information.
conventional 
memo headings 
block paragraph 
format 
clear indicator of 
type of document 
Conventional 
visual format 
of memos.
Memo Introductions 
*State purpose FIRST: 
• The purpose of this memo is… 
• This memo [does X]…(provides requested information, 
provides recommendations, outlines a problem, etc.) 
• In response to your request, this memo [does X]. 
*Next paragraph summarizes conclusions/most important 
information.
The problem with memo templates…

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Elements of Document Design (with special attention to memo format)