4. Top materials:
- To improve your communication skills, to become a
super communicator, you can ref materials below:
http://www.jobguide247.info/2017/11/top-3-materials-
to-become-super-communicator.html
- Top 20 secrets will change your life
- 18 secrets for success from billionaires
- 16 Secrets for Career Success From the World's Top
Executives
JobGuide247.info4
5. JobGuide247.info
1. Listen, Really Listen
Finally, going hand-in-
hand with most of the
points above, the best
thing you can do to
improve your
communication skills
is to learn to really
listen-to pay attention
and let the other
person talk without
interrupting.
How
to?
It‟s hard work, we know, but
“A good conversation is a
bunch of words elegantly
connected with listening.”
Then, even if your
communication styles don‟t
match, at least you‟re both
working off the same page.
And hopefully the other
person will be attentively
listening to you too.
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6. JobGuide247.info
Everything people say and
do expresses an
underlying need, longing or
value. We can learn to
identify and „hear‟ these
needs, even when they are
not expressed explicitly.
Because all human beings
share these needs, they
are our magic key to
unlocking mutual
understanding
For example, if someone
says, “You are so selfish, you
never do anything to help at
home,” they are indirectly
expressing a longing for
consideration and support,
but it is coming out as blame
and judgment. If we can
empathise rather than react,
we will connect and the
person will feel understood.
2. Understand needs, wishes and values.
1 2
6
7. JobGuide247.info
3. Be willing to hear “No”.
1 2 3
Even with these
guidelines, our
carefully
expressed
requests might
still elicit a “No”
from the other
person. Why
would this upset
us?
4
Why would this
upset us? Is it
that our request
was actually a
demand that we
expect the other
person to fullfil?
We have a
choice in how
we hear that
“No”.
It could be that
something else
is important to
the other
person; that
they had a
different need
or value alive
in that
moment.
Maybe the
“No” is their
request for
something else
to happen. And
then we are
into the dance
of giving and
bending! “No”
is not as
threatening as
we might
imagine.
7
8. 4. Mind your body language
Intentionally or not, how you
comport your body
communicates a lot. For
instance, do you appear
closed off with your arms
folded, or actively engaged,
say by talking with your
hands? It‟s worth
considering, lest you send
the wrong message with
your posture or facial
expression.
JobGuide247.info8
Useful post: http://www.SuccessSecrets247.com/2017/03/24-books-must-read-in-your-
lifetime.html
9. This is a festive titleMaybe as a colleague concludes a
presentation and looks around the room,
you seem to glower—not because the
presentation was bad, but because
you‟re lost in thought. In moments like
this, it‟s sometimes worthwhile to explain
yourself: “That wasn‟t bad at all, I just
need a moment to process. Let‟s circle
back in a moment.”
4. Mind your body language (con…)
Useful post: http://www.jobguide247.info/2017/11/33-secrets-to-become-great-
manager.html
10. 5. Great communication comes from focusing
more on the other person than on your-self.
“Focusing on the other person”
when you‟re speaking involves
sacrificing the illusion of
perfection for the reality of
transparency, which means being
honest about mistakes (like when
you forget an idea) or mishaps
(like a technology glitch).
JobGuide247.info10
Useful post: http://www.jobguide247.info/2017/11/12-tips-to-improve-interpersonal-
skills.html
11. This shows your listeners that you‟re much more
interested in them getting the information than in
your “performance,” or whether you‟re presenting
perfectly. So, I‟m a big advocate for transparency
and I think it‟s probably one of the most
underutilized tools because we get up there and
we feel this pressure to be perfect. Instead I would
advise aiming for flexibility, not flawlessness.
5. Great communication comes from focusing more
on the other person than on your-self (con...)
JobGuide247.info11
Useful post: http://www.jobguide247.info/2017/11/14-tips-to-improve-time-
management.html
12. JobGuide247.info
6. Patience is a must
2
3
1 Many-a-times, a
great deal of
patience is
required just to
understand the
problem, let
alone offer a
solution.
But, in the end,
being patient will
make you a
winner. Be
patient and
capture the finer
details; keep in
mind that great
service is better
than fast service.
A customer reaches
out to you when they
are unsure, confused
or have a grievance.
He may, sometimes,
be angry because of
miscommunication or
because he feels that
he has been treated
unfairly.
12
13. 7. Wait for the other person to finish
We all know someone who
likes to talk without listening;
who seems to think that
what they have to say is as
fascinating to everyone else
around them; who doesn‟t
seem to understand that
listening is an important part
of communicating and
connecting with others.
JobGuide247.info13
Useful post: http://www.BusinessSecrets88.com/2017/11/7-ways-to-make-passive-
income-off-all-time.html
14. 7. Wait for the other person to finish (con…)
The best communicators know
that there is a kind of give and
take between talking and
listening, listening is the keya
sharing of who is speaker and
who is listener based on mutual
respect and caring about each
other‟s feelings. Some people talk
about themselves because they
genuinely think they‟re more
interesting than anyone else they
know. But many people are
overwhelmed by their own
feelings and push them away.
Either way, monologs send the
wrong message to your listener,
while a two-way conversation
brings people closer. JobGuide247.info14
15. 8. Summarize the highlights
It‟s not unheard of for people
to meet for an hour, raise a
series of worthwhile
questions, ponder potential
answers, resolve nothing,
and then realize it‟s time to
leave for another meeting.
This is where follow-up notes
can help ensure whatever
headway you might‟ve been
making doesn‟t just vanish
out the door.
JobGuide247.info15
Useful post: http://www.jobguide247.info/2017/11/12-tips-to-improve-presentation-
skills.html
16. 8. Summarize the highlights (con…)
If you can avoid sending
lengthy emails to long
strings of recipients, it‟s
probably for the better. But if
you must, you might also
include a tl;dr (“too long;
didn‟t read”) that briefly
encapsulates the highlights.
Put it at the top so that guy
in logistics who only seems
to skim will at least lay eyes
on the essentials.
JobGuide247.info16
Useful post: http://www.jobguide247.info/2017/11/15-tips-to-become-successful-
leader.html
17. 9. Consider the situation before taking any action
Our emotions tempt us to make
quick decisions based upon
superficial evidence which may
not reflect the true nature of the
problem. The manager
assumed that the poor
appearance of the store was
due to the employees‟ lack of
effort or attention. He failed to
consider that several store
employees had been
terminated due to the financial
situation, while the store‟s
workload remained the same.
JobGuide247.info17
18. 9. Consider the situation before taking any action
Furthermore, each
assistant had been required
to take a pay reduction due
to the loss of the large
customer, and each was
concerned that the
customer loss would slow
their own promotion to
store manager. Though not
intended, their effort
probably suffered due to
their own worries.
JobGuide247.info18
Useful post: http://www.jobguide247.info/2017/11/top-32-management-books-of-all-
time.html
19. 10. Gather and confirm information before
making a decision
We have a tendency to confuse
symptoms with disease, and
consequently treat the symptom
rather than the underlying illness.
Technology enables us to capture
massive amounts of data and slice
and dice it to make it appear any
way we want. But data is a
representation of the problem, not
the problem itself. Observing the
work of the assistants and talking
and listening to them about the
aspects of their job might have led
to a different conclusion than the
one the manager reached. JobGuide247.info19
20. 11. Focus on problems, not personalities
The manager‟s memo
attacked the character of
each assistant by implying
they were lazy, derelict, or
had betrayed him. The
implications intensified the
emotional context of the
memo, overshadowing its
factual content and purpose.
JobGuide247.info20
Useful post: http://www.successsecrets247.com/2017/03/12-principles-to-success-in-
life.html
21. 11. Focus on problems, not personalities
The assistants, in response,
reacted with emotion without
stopping to consider the validity
of the facts or attempting to give
the manager any explanations.
Whenever dealing with any issue
that might have emotional
content, the “24-Hour Rule”
should be in effect: Don‟t send
any email, message, letter,
memo, or report to others until
you‟ve had a day to reflect upon
its content and are sure it
communicates the facts and the
tone you wish.
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22. 12. Learn From Your Mistakes
Whatever the stage of
your career, you can and
should continue to learn.
Over your working life,
you‟ll work for and with
superiors of varying
capabilities and talents.
Some you will remember
because of their great
leadership, while others
you‟ll remember because
they were such poor
managers. Even the latter
can teach you something.
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23. 12. Learn From Your Mistakes
In this case, my friend
learned how he felt when
unjustly accused of poor
performance. Hopefully, he
will remember his feelings
before he makes the same
mistakes with the people
who report to him currently
or in the future. Sometimes,
the bad examples are more
effective than the good.
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