CV of Jocelyn Gimena. Experience In - Office Administration and Operation, Customer Compliance Relation, Business Development, Sales and Marketing, Negotiation and Coordination, Showroom Operations and Functions.

1. JOCELYN A. GIMENA
Ph. M:+97-52 773 1497
E-mail:jojo_gimena@yahoo.com
Address: #306 AL Asrfiya Bldg.
Al Maktoom St., AL Rigga Road
Diera Dubai, United Arab Emirates
Professional Experience:
GHALIYAH TRAVEL & TOURISM COMPANY
July 2015 - August 2016 (Dubai,United Arab Emirates )
Showroom Officer / Administrative cum Customer Compliance Officer
 Develop, service procedures, policies and standard.
 Take ownership of customers issues and follow problems through resolutions.
 Keep accurate records and document service actions and discussions.
 Set a clear mission and deploy strategies focused towards that mission for
CUSTOMER SATISFACTION.
 Maintain an orderly workflow according to priorities.
 Hiring /Recruitment /Mentor and Develop employee and nurture an environment
where they can excel through encouragement and empowerment
 Adhere to and Manage the approved budgets.
 Cashiering, auditing the daily counter sales in different shifts, complete the tally
record in
the accounting systems and deposit the money to company's account on daily basis
 Ensure that all agents has the ability to work under pressure and follow proper
procedure
in handling customer complaints, queries, documentation that are are mandated by the law.
And always wear their best mood throughout the day.
 Perform related responsibilities as assigned or required.
Head - Corporate /Tourism Department
Business Development Executive / Credit Investigation Executive
 General task is to promote GHALIYAH Travel and Tourism packages/services to different
TRAVEL agencies, HOTEL’s and Company’s in a standard and corporate rates
 Keep ahead of industry's developments and apply best practices to areas of improvements.
 Control resources and utilise assets to achieve qualitative and quantitative targets
 Source out Supplier of Hotels , Inbound / Outbound Tour Operator. Maintain and develop good
relationships within the team, and towards our supplier by understanding and addressing
individual motivation, needs, concerns , expectations and weaknesses.
 Design , Promote and Distribute Tour Packages (Inbound / Outbound) to other branches and
corporate accounts.

2.  Demonstrate advance information on travel destination, make sure all agents are well informed
on all sorts of information for each package promoted in the market so they can built a trustful
relationships to their customers that would result a friendly and lasting relationship.
 Develop, implement and manage the distribution channel/sales of B2B products through the
various Travel Agencies and Corporate Accounts. Ensuring that the set services are optimally
met through Product Management Online Marketing and other related online activities that
support the system including sales, customer satisfaction and other key business objectives.
 Manage and implement the market specific strategies based on the short and long term plan of
the department to increase online booking, conversions sales, counter sales.
 Liaise with all Travel Agencies/Corporate to ensure all online campaign activity are properly
identified, communicated, planned , executed and comply all legal requirements.
 Ensure all billings and payment collection process are implemented, supported and managed
properly.
 Provide detailed analysis and recommendation to the management team on regular basis for
the short and long term plans for the product distribution in all Travel Agencies/Companies.
 Prepare and keep all sorts of documents (Memorandum of Agreement, Visa Application,
Ticketing, Tour Bookings) needed for each Corporate account.
LIVING POWER INTERNATIONAL CORPORATION
December 2010 - April 2015
Business Development Officer / Product Trainer
Administration cum Customer Compliance Support Officer
 Prepare , collates, gather all daily/weekly reports. Evaluate and analyze the accuracy of its content and
stored into the system data following company Procedures, concerning stocks in/out, looses, variances not
limited to administrative documentation; all while providing the highest standard of service to the business.
 Business Development Officer (BDO) is responsible for the over-all-management, development and
implementation of all business strategies of the company, as well as monitoring the progress in a specific
assigned region or jurisdiction. The BDO will collaborate with all functions across the company’s organization
like FINA NCE, IT, SALES AND OPERATION and other Network Support functions as well as
INVESTORS, BUSINESS CENTERS OPERATORS/STOCKIST operational concerns. A BDO
lead/support strategic growth initiative that includes all steps like locating, finding, negotiating and closing
business dealings with the area required to create new BUSINESS CENTERS/STOCKIST and other business
opportunities for the growth of the company in the area.
 The BDO’s general task is to perform or assist in recruitment and training, sales generating activities and
promo formulation strategy. It is BDO’s responsibility to make sure that the company will have a good business
relationship mainly with the BUSINESS Centers owners/STOCKIST’s and network leaders as a whole thru
handling business meetings, business undertakings and client/network needs, complaints and resolutions.
 Such undertakings shall enumerate in the following areas:
ADMIN / CUSTOMER SERVICE SUPPORT
 Answer all customer inquiries, concerns on any issues that arises day by day in a professional and
courteous manner either in a personal meeting or on the telephone or via e-mail and other social
media accounts.
 Attend and represent in behalf of the company on any concerns arises coming from different
sectors individual , organization or government complaints.

3.  Handle In-depth training on how to deliver excellent customer service at all times to ensure
customers that their comments are valued and their feedback is important to us.
 Create a training program on how to handle irate and difficult customers.
SALES
 Identifying recruitment and sales generating avenues specifically designed for the region.
 Regularly seeing and interacting with Distributor Leaders and Business Centers/Stockiest and getting
feedbacks, complaints and immediate address of issues.
 Increasing Business Center / Stockiest number, sales and recruitment productivity.
MARKETING
 Promoting the usage of product collaterals and registration tools.
 Helping the Distributors, Stockiest and Business Center operators the appreciation of Products, the
components of products, the proper usage of products, the proper management of each product and
Business Opportunity being offered by the company.
 Campaigning for marketing promos on products and recruitment.
TRAINING
 Conducting as needed, trainings like POWER BUSINESS MEETING (PBM), POWER PRODUCT LECTURE
(PPL), NEW DISTRIBUTORS TRAINING (NDT) and other training in aid of Distributors and Stockiest
business development in the assigned area.
 Giving orientation and proper management trainings to new and existing Business Centers/Stockiest.
CEBU PHYSICIANS’ DIAGNOSTIC SERVICES CENTER
May 2001 - November 2010
Administrative cum Compliance Compliance Officer
 Gather all details and evaluate the accuracy of all information as per company guidelines and policies
to provide customer with full details and knowledge on the services rendered.
 Attend and resolved various complaints of clients in daily basis to each department who performed
unsatisfactorily.
 Answer all queries may it be in walk in customers or telephone and emails in a professional, consistent manner
as we aim 100% CUSTOMER SATISFACTION.
 Provide support to colleagues within their department as well as other department to alleviate short term
resource issues and ensure smooth service to the customers.
 Perform any other related duties as required to support the operation in daily basis.
 Prepare all sorts of documents for Company’s accreditation in various organization for Sea based and Land
Based agency.
 Take full responsibility for customer satisfaction
Sales and Marketing Support
 Promote the company line of products and make sales call on all Manpower pooling agencies for the medical
services offered.
 Make Presentation, Orientation and negotiation with various international manpower pooling agencies for the
prices, packages offered and its benefits, may it be Sea based or Land based client bound to different
destination of the world as long as the clinic is accredited.
 Prepare all sorts of documents needed for each clients as need arises.
CRAFTERS OF CEBU, INC. and FINE IMPRESSIONS

4. OPERATION SUPERVISOR
July 199 - May 2001
ADMIN cum Customer Service Support
 Respond variety of customer requests locally and internationally , their inquiries via telephone, skype,
any social media or in person , over the counter and loan accounts, LC'S accounts and procedures,
transfers of telephone banking and internet services.
 Make background investagation or applicants on Dealership for Philippine market.
 Handles promotions and advertisement activities.
 Supervised and Coordinates in preparation of Export Documentation before submission to Customs
Office.
 Coordinate and collaborate with Department Head’s like Research and Development (RND), Purchasing,
Warehouse and Sub-Contractors if all Raw Materials needed in the production correctly
acquired/gathered especially with the newly developed item/pieces.
 In-charged in Computation and Releasing of monthly sales commission for Agents and Dealers.
Quality Control Supervisor/Marketing cum Trainer
 Supervised and Coordinates IN-HOUSE and JOB-OUT contractors weekly, validate if details of product
specification followed accurately, to maintain company’s EXPORT STANDARD QUALITY.
 Supervised if all items scheduled for shipment thoroughly passed the MATERIAL QUALITY CONTROL and
STANDARD QUALITY EVALUATION before Shipment to clients locally and internationally.
 Make endorsement for Dealership approval and handle Product Knowledge Presentation/Training on all
approved Dealers in different regions in Visayas and Mindanao.
 Monitor monthly sales for local Dealers in Visayas and Mindanao region.
 Monitor and oversee the quality of the stocks distributed in the market.
LUCENT TECHNOLOGIES PHILS.Subsidiary COMPANY OF AT&T Telecom
April 1997 -July 199
GOVERNMENT RELATION cum CUSTOMER RELATION OFFICER
 Responsible for addressing GOVERNMENT requirements , complaints and questions to smoother the project
operation as we are bound with deadlines of contracts.
 Responsible in completing and gathering of all permits from Barangay level to the SENATE LEVEL to make
sure that the construction of project be delivered in a target date.
 Coordinates and Collaborates with Engineering Department, Planning Department, Construction
Department and so with the Legal Department if all documents and information needed by Right of
Way Engineers and Permit Acquisition Team are gathered properly and submitted on time.
 In-charge in implementing, operating and maintaining information management system to ensure that all
gathered information was posted and followed accurately.
 Incorporate all reports and various requirements from government agencies, private sector, and Permits
Acquisition team. Validate the authenticity of the documents and keep the record in the location logs for
whatever complaints that arises in the future.
ADMINISTRATIVE FUNCTIONS
 Signed, Execute, Approved, Enter into Contracts and Disbursed payables not more than P100,
000.00 as delegated/trusted by the Lucent Management.
 Attend and cater complaints from individual, corporate and government institution that affects the project and
report directly to Lucent Management (CEO) and Client Project Management ( PRESIDENT OF THE COMPANY)

5. , with some key personnel or In-charges of the project so all problems be acted immediately to meet the
project deadline.
 Attend meetings with Lucent Management (CEO) and Client Project Management (PRESIDENT) to keep
address on customers constantly data changing requirements as project moves from one area to another,
from one region to another..
 Communicate clearly , concisely and accurately in order to ensure effective plans to hit the target on the given
time. Enter and Maintain information in location logs.
MONDE DENMARK NISSIN BISCUIT CORPORATION
Jan. 1994 – March 1997
Administrative and Personnel Assistant
 Administer Salaries, Benefits, Procedure and Policies of said Management, duties herein below mentioned:
 Handle Recruitment, Performance Appraisal of the employee may it be contractual or regular employee.
 Handle Payroll for regular and contractual staff, it may weekly and monthly basis.
 In-charged of benefits for:
 Government Benefits
 SSS (Medicare + EC)
 Taxes
 Pag-ibig
 In-house Benefits Company given
 Company Given.
 In-charged or reporting and disbursing Company payable to government agencies for its monthly, quarterly
and yearly requirements.
 SSS Remittance
 BIR Remittance
 Pag-ibig Remittance
 Bank Loans
Customer Compliance Assistant
 Handle monthly training and orientation before entering into their first duty of the company so they can
demonstrate integrity , honesty, modesty and knowledge that promote the culture, values and mission
of MONDE DENMARK NISSIN BISCUIT.
 Communicates clearly, concisely and accurately on company’s policy Employment Policies (Do’s and
Don’ts) to ensure efficiency of their responsibility in handling customer queries and complaints of the
customer.
 Handle Memo writing, Formulation of Policies and Job Evaluation.
 Keep records of customer interactions and transactions, recording details of inquiries , complaints and
comments as well as actions taken on the particular subject tackled.
 Resolved customer complaints on products, branding, packaging by identifying the problem and refer it
to the designated departments for further investigation and monitor the end result.
 Handle UNION Cooperative complaints, determine the importance of their concern, examine all relevant
information in order to assess validity of compliants to determine the probable causes and refer the
grievances to designated department concerned or to legal department.
 And generally supervises all and every act and thing which may be requisite, necessary or proper to carry
out the above purposes and other matters concerning Personnel and Administrative Management.

6. ACIPHIL CONSULTANTS, INC
CUSTOMER SERVICE REPRESENTATIVE/ EA TO THE PRESIDENT
MARCH 1991 – DECEMBER 1993
 Answer all calls and inquiries with accurate information from the President and disseminate information to
all Consultants.
 Supervise all daily transaction reports particularly Warehouse Receiving Reports (WRR), Warehouse Issue Slip
(WIS) Incoming and Outgoing Receipt (IOR & OCR) from different project offices and other branches.
 Supervise and coordinates in the preparation and submission of billing reports to DENR and other
government agencies.
 Coordinates activities from the Cebu main office to/from its other branch/project offices.
 Make regular follow-up on pending billings and other documentary report’s that may cause delay in the
processing of each concerned billing.Make petty cash disbursement to buy for the day to day needs of
the main office and its branches.
 Sign, Execute and enter into contracts in relation thereto: generating daily reports, overseeing the staff
payroll. Handling local purchasing functions necessary to operate the establishment.
 Assist in hiring, recruitment of personnel, job evaluation, training and organizational development.
 Called account receivable of the corporation and deposit said collections and funds coming into my
possession with the designated depository bank of corporations.
 Supervise all daily transaction reports particularly Warehouse Receiving Reports (WRR), Warehouse Issue
Slip (WIS) Incoming and Outgoing Receipt (IOR & OCR) from different project offices and other branches.
 Provide gracious and efficient Generate proof list report weekly/monthly and purchase journal by the
Supplier, Account Expenses and Material Usage Report.
 Conduct and assigned appropriate Stock Code for each item purchased together with its corresponding
Supplier Code and Project code.
 Went beyond what was expected of me to provide the customer with the best service for all
Consultants.
COMPUTER COLLEGE OF THE VISAYAS
SCHOOL YEAR 1990-1991
INSTRUCTOR
 HANDLE COBOL PROGRAMMING
 SYSTEMS ANALYSIS AND DESIGN
SKILLS & SPECIALIZATION: Customer Service Expertise, Up-selling skills, Supervisory skills,
Trainer, Excellent telephone skills, Computer literacy
Proficient in: MS Office
PERSONAL DETAILS:
Birth Date: Jan.19, 1970 Birth Place: Cebu, Philippines Civil Status: single
Passport #:EB7289786 Date Issued: Feb. 04, 2013 Date Expired: Feb. 03,2018
Languages known: English, Spanish& Tagalog
EDUCATIONAL BACKGROUND:
College : Southwestern University, Cebu City Philippines
Year : 1986 – 1990
Course/Degree : BACHELOR OF SCIENCE MAJOR IN COMPUTER SCIENCE
Training Center : FIL-CANADIANTraining Center, Cebu City, Philippines

7. Year : June 2005 – December 2005
Coursel/Degree : CAREGIVER/HEALTH ASSISTANT