Results from the validated VCI-17 Culture Assessment Survey submitted by 25 members of the CNO Forum of the Children's Hospital Association, presented at the Quality and Safety Conference in Atlanta on March 18, 2019

1. VCI-17 Culture Assessment
Survey Results
CNO Forum, Children’s Hospital Association
March 18, 2019
Joe Tye, Founder and Head Coach
Values Coach Inc.
Copyright © 2019, Values Coach Inc.

2. Thanks for a
great day!
Joe and Jamie

3. These slides are responses from members of
the CNO Forum of the Children’s Hospital
Association to the validated VCI-17 Culture
Assessment Survey administered by Values
Coach Inc., including questions at the end.

4. Responses were from CNOs at 25 different
children’s hospitals.
If you would like to administer this survey for
your children’s hospital team, contact Joe Tye
at Joe@ValuesCoach.com or 319-624-3889.

5. We will provide you with a link to the validated
survey on LinkedIn. Responses will come
directly to Values Coach and be absolutely
anonymous. We will send you a report with
your results, comparisons with our data base,
plus observations and recommendations.

6. Because survey results will be helpful to
Jamie and Joe for their forthcoming book,
there will be no charge to children’s
hospitals for this service.

7. Powered by
Q14: I am personally committed to practicing the values of this
organization.
Answered: 25 Skipped: 0
100%
96%

8. Powered by
Q15: I am personally determined to give my best effort at work every day.
Answered: 25 Skipped: 0
100%
92%

9. Powered by
Q1: Our people know the values of our organization.
Answered: 25 Skipped: 0
100%
60%

10. Powered by
Q2: Our people are committed to assuring that those values are reflected
in how they do their work.
Answered: 24 Skipped: 1
32%
92%

11. Powered by
Q11: Our people feel a genuine sense of pride in being a member of our
team.
Answered: 23 Skipped: 2
64%
100%

12. Powered by
Q8: Our people are role models representing our organization in a positive
light for the community at large.
Answered: 25 Skipped: 0
32%
100%

13. Powered by
Q3: Our people are committed to their own professional development.
Answered: 25 Skipped: 0
16%
80%

14. Powered by
Q9: Our people effectively manage change.
Answered: 25 Skipped: 0
4%
64%

15. Powered by
Q7: Our people don't just complain about problems, they work to find
solutions.
Answered: 24 Skipped: 1
8%
60%

16. Powered by
Q6: Our culture does not tolerate bullying, toxic negativity, or
disrespectful behavior.
Answered: 25 Skipped: 0
8%
60%

17. Powered by
Q12: Our managers effectively deal with toxic negative attitudes/behaviors
in the workplace.
Answered: 25 Skipped: 0
8%
56%

18. Powered by
Q16: I am happy with our patient satisfaction scores.
Answered: 25 Skipped: 0
8%
52%

19. Powered by
Q17: What percent of total paid hours in your organization are wasted on
toxic emotional negativity (e.g. disrespect, bullying, spreading rumors)?
Answered: 25 Skipped: 0
~22%

20. A question for you
How many millions – or tens of
millions or hundreds of millions –
of dollars are you paying people
to complain and gossip?

22. First the good news*
There were no (zero!)
“strongly disagree” responses
to any of the questions.
*Really Good!!!

23. Now for the bad news...
There were only 92 (26%)
“strongly agree” responses.

24. Would you use that
26% number on a
billboard ad?

26. Next
Is it truly great
care if delivered
with just an
okay attitude?

27. Would these results
support your hospital’s
reputation for being a
great place to work?

28. Would these results
help you attract and
retain new talent?

31. Contact information:
Joe Tye, Founder and CEO
Values Coach Inc.
Jordan Creek Plaza, #400
Solon, IA 52233
319-624-3889
Joe@ValuesCoach.com
linkedin.com/in/joetye