6. “Joy in work – or the lack there of – not only
impacts individual staff engagement and
satisfaction, but also patient experience,
quality of care, patient safety, and
organizational performance.”
Perlo J, Balik B, Swensen S, Kabcenell A, Landsman J, Feeley D. IHI Framework for
Improving Joy in Work. IHI White Paper. Cambridge, Massachusetts: Institute for
Healthcare Improvement; 2017.
14. My take...
Effective leaders maximize human potential
by helping people live their values, creating
a culture where trust and innovation can
flourish...
15. My take...
Effective leaders maximize human potential
by helping people live their values, creating
a culture where trust and innovation can
flourish, resulting in financial growth.
16.
17. “What will distinguish the most profitable companies
from the rest in the coming year... will be whether
leaders foster a workplace culture where employees
feel a sense of belonging, like their jobs and trust their
managers to help them move on to a better one.”
Sue Shellenberger: “Why Perks No Longer Cut It For
Workers” Wall Street Journal, December 3, 2018
20. “A large majority of CNOs say the
nurse shortage at their organizations is
moderate to severe, and most say this
problem will become increasingly
worse over the next five years.”
Worsening Shortages and Growing Consequences: CNO Survey on Nurse
Supply and Demand, a white paper by the Center for Advancement of
Healthcare Professionals, B.E. Smith, and AMN Healthcare
21. “CNOs see shortages negatively affecting
some of the most important aspects of
healthcare: patient satisfaction, quality
care, and staff morale.”
Worsening Shortages and Growing Consequences: CNO Survey on Nurse
Supply and Demand, a white paper by the Center for Advancement of
Healthcare Professionals, B.E. Smith, and AMN Healthcare
23. “Millennials value company culture
more than any other generation that’s
come before them.”
Larry Alton: “How Millennials Are Reshaping What’s Important In
Corporate Culture” in Forbes, June 20, 2017
But most don’t like
what they see!
24. As if the challenges we know
about now weren’t sufficiently
daunting >>>>>
41. The work that you
choose to do, and the
attitude with which you
choose to do that
work, are the hammer
and chisel that carve
the statue that is you.
Self Made Man by
Bobbie Carlyle
43. Guiding insight #2
People will not change unless
given tools and structure, and
inspired to use them.
44. “Rituals serve as frequent, predictable
moments in which we can behave ‘as
if’ we are actualizing our best selves.”
Craig Clapper et al: Zero Harm: How to Achieve
Patient and Workforce Safety in Healthcare
45.
46.
47.
48. 100+ MMH mangers’ responses to describing
their culture in just one word – October, 2018
49. Guiding insight #3
The best way to help people be
better employees is to first help
them be better parents, better
citizens, better humans.
50. “I got a whole new team and didn’t
have to change the people because
they changed themselves.”
Paul Utemark, (then) CEO
Fillmore County Hospital
Geneva, Nebraska
51.
52.
53. You tell him that we
love our culture and he
had better not come in
here and mess it up.
54. “FCH will remain committed
to The Twelve Core Values
in the years to come. These
values are visible on a daily
basis in our hallways and
observable in conversations
with patients, families, and
co-workers.”
76. “A king does not abide within his tent
while his men bleed and die upon the
field. A king does not dine while his men
go hungry, nor sleep when they stand at
watch upon the wall…
Steven Pressfield: Gates of Fire
76
77. “A king does not command his men’s
loyalty through fear nor purchase it with
gold; he earns their love by the sweat of
his own back and the pains he endures
for their sake…
Steven Pressfield: Gates of Fire
77
78. “That which comprises the harshest
burden, a king lifts first and sets down
last. A king does not require service of
those he leads but provides it to them...
Steven Pressfield: Gates of Fire
78
79. “A king does not expend his substance
to enslave men, but by his conduct and
example makes them free.”
Steven Pressfield: Gates of Fire
79
91. Accountability
Doing what you are supposed to do
because someone else expects it of you.
It springs from the extrinsic motivation
of reward and punishment.
92. Ownership
Doing what needs to be done because
you expect it of yourself. Ownership
springs from the intrinsic motivation of
personal pride.
93.
94.
95. No one ever won
a DAISY Award
by being held
accountable!
107. Character
What one character flaw, if you could
remove it, would have the most powerfully
transforming effect on your life and on
your relationships at home and at work?
109. You will never exceed the
expectations that you set
for yourself.
110. You will never exceed
the limitations that you
place on yourself.
111.
112. The best leaders expect a
lot from people – beginning
with themselves.
113. 113
“Leaders need to understand how
profoundly they affect people, how their
optimism and pessimism are equally
infectious, how directly they set the tone
and spirit of everyone around them.”
Michael Abrashoff: It’s Your Ship
114. Expectations
What is one area in your life where
increased expectations of yourself and
others would yield the greatest benefit,
and how can you communicate these new
and higher expectations?
127. The acid test of leadership is
turning a job into a mission –
into a quest
128. We choose to go to the Moon in this
decade... because that challenge is one
that we are willing to accept, one we are
unwilling to postpone, and one we
intend to win.
137. 137
People who are clearest about
their personal vision and values
are significantly more committed
to their organization’s values.
James Kouzes and Barry Posner:
A Leader's Legacy
138. “If people could understand their
core values, they would save
years of doubt, confusion, and
misplaced energy as they try to
find direction for their lives.”
Laurie Beth Jones: Jesus CEO