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PLATFORMS WINTER 2011
FUTURE PERFECT
& OMI RUSSIA
THE MOST INFLUENTIAL WEBSITES IN RUSSIA
FOR BRAND COMMUNICATION
INTRODUCTION       Future Perfect — partners in effective brand strategy and creation of advertising
    METHODOLOGY        materials for brand communication in both traditional and digital media. Future Perfect
01 WEBSITE EMOTIONAL   also releases and develops independent initiatives and tools with the aim of increasing
    PORTRAIT           the communication effectiveness on the Russian market.
02 FELLOW USER INDEX
03 RESPECT AND TRUST   www.futperf.com
04 COMBINED WEBSITE
    RATING
    FUTURE PERFECT
    OMI RUSSIA         OMI is a leading Russian company providing integrated solutions for online market
                       research used by research organizations, advertising agencies, and marketing
                       departments of Fortune Global 500 companies. With OMI online panels you can access
                       over 350k consumers, 90k vehicle owners, 20k IT professionals, and over 7000 Physicians
                       in Russia, Ukraine, Kazakhstan, Belarus, and the Baltic states.

                       www.omirussia.ru/en/




2


PLATFORMS
WINTER 2011
FUTURE PERFECT
OMI RUSSIA
PREREQUISITES FOR THE
                       CREATION OF THE PROJECT
    INTRODUCTION       In the interest of reaching today’s growing internet audience        «This piece of research initiated by Future Perfect will provide
    METHODOLOGY        brands are drawn more and more to short and long-term                much needed insights into the emotional relationship
01 WEBSITE EMOTIONAL   partnerships with the wide-ranging popular online portals and        between Russia’s most popular websites and their consumers.
    PORTRAIT           networks available to them today. This allows brands to reach        The analysis will be very useful for both website owner and
02 FELLOW USER INDEX   a significant number of people in one go, a brands can build         brand owners»
03 RESPECT AND TRUST   their message into the context of a website to which people are
04 COMBINED WEBSITE    already accustomed. By using the natural feelings and emotions       Shizuka Jane Pye — Marketing Director Cambpell’s Russia
    RATING             that result from the consumption of the site content, messages
    FUTURE PERFECT     from brands can be delivered in the most meaningful way.             In today’s world of shorten attention span, simultaneous
    OMI RUSSIA                                                                              consumption of media types and distraction from different
                       Currently Platforms for communication are chosen using the           alternatives, THE CONTEXT of communication matters
                       following criteria:                                                  more than FREQUENCY and REACH. It’s not enough to
                                                                                            talk at the right audience who may ignore brand message
                       1) Number of users of a certain social-demographic profile, 2)       as their antennae at the moment is tuned to needs and
                       The emotional portrait of the platforms themselves and 3) Cost       aspirations that are not congruent with brand category or
                       per Contact with the consumer.                                       communications theme. It’s more important to catch the
                                                                                            right wave, when consumer is receptive to brand message.
                       Using the resources available today, sites can be objectively        Communicating with receptive consumer is also much
                       evaluated according to the number of users (using TNS Gallup         more cost efficient as demands lesser number of contacts
                       Istar for example) and according to cost per contact.                for message understanding. The Platforms Report from
                                                                                            Future Perfect / OMI adds the important dimension of media
                       As far as a platform’s emotional portrait is concerned – it can      platform emotional attributes that allows to assess receptivity
                       currently only be evaluated subjectively or intuitively, which       to specific brand messages. Aslo it allows to assess platforms’
                       makes for an incomplete picture for brand leaders and restricts      ability to impact specific groups of influencers which is
                       sites to competing only on price because platforms are unable to     increasingly important when today’s consumer attitudes
                       prove objectively the superiority of their image over competitors.   and behaviour is dominated by social media. The report is a
                                                                                            useful tool to combine WHAT, HOW, WHO and UNDER WHAT
                                                                                            CIRCUMSTANCES of the communication planning process»

4                                                                                           Anton Kopytov — Partner at Mindshare Innovation


PLATFORMS
WINTER 2011
FUTURE PERFECT
OMI RUSSIA
MAIN AIM OF THE PROJECT

    INTRODUCTION       Evaluate the image of the largest internet sites
    METHODOLOGY
01 WEBSITE EMOTIONAL
                       among their users in order to make the choice
    PORTRAIT           of internet platforms for brand communication
02 FELLOW USER INDEX
03 RESPECT AND TRUST   more considered and less subjective.
04 COMBINED WEBSITE
    RATING
    FUTURE PERFECT
    OMI RUSSIA




5


PLATFORMS
WINTER 2011
FUTURE PERFECT
OMI RUSSIA
HOW CAN THIS DOCUMENT BE OF USE?

    INTRODUCTION       PLATFORMS SELECTION FOR BETTER                                      EVALUATION OF COMMERCIAL PROPOSALS FROM
    METHODOLOGY        EMOTIONAL BRAND INTEGRATION                                         AGENCIES OR THE SITES THEMSELVES
01 WEBSITE EMOTIONAL
    PORTRAIT           The most part of this research (and report) involves the            The overall rating of the quality of platform context shows us
02 FELLOW USER INDEX   evaluation of the emotional portraits of each website. The          how great the added emotional value of each site is. In the case
03 RESPECT AND TRUST   evaluation is based on a widely accepted system of human            of similar costs, for placement and reach, a choice can be made in
04 COMBINED WEBSITE    emotional needs. Having chosen an emotion that best                 favour of the site with the highest added emotional value, since
    RATING             corresponds to your brand, you can easily select the sites that     it not only gives access to the necessary audience, but helps build
    FUTURE PERFECT     have the most “prominent” image according to that emotion.          an attractive brand image.
    OMI RUSSIA
                       SELECTION OF EFFECTIVE PLATFORMS                                    INSPIRATION
                       FOR THE USE OF OPINION LEADERS
                                                                                           Despite its statistical nature, the results of Future Perfect’s
                       The second part of this research is devoted to the evaluation       Platforms can help with ideas on how to effectively integrate a
                       of the audience perception of fellow users. Sites with the same     brand into a particular site.
                       themes can have varying audiences - it is our conjecture that
                       the way users feel about other users of the same site affects       If a platform is associated with emotions of uniqueness, brand
                       their receptivity to brand messages. For example, a site with an    communication will be very successful, if it capitalises on that
                       attractive audience to a particular user, will be able to deliver   particular value. The realisation, meanwhile can be direct (by
                       a brands message more effectively than if the audience were         giving users the opportunity to express their uniqueness) or
                       unattractive to that user.                                          indirect (by making it clear that in reality no one here is unique).
                                                                                           How a brand actually expresses itself depends on its own
                       The third part of the research is devoted to the respect and        character and values.
                       trust that users have for the information on a website. This is
                       also important when choosing a platform for working with an
                       audience’s opinion, since an audience’s receptivity depends on
                       how far they can respect and trust what is said on a particular
                       online resource.

6


PLATFORMS
WINTER 2011
FUTURE PERFECT
OMI RUSSIA
PLEASE GET IN TOUCH

    INTRODUCTION       If any questions arise concerning the under-
    METHODOLOGY
01 WEBSITE EMOTIONAL
                       standing of this report or how the results reflect
    PORTRAIT           the issues and aims of your brand, please get in
02 FELLOW USER INDEX
03 RESPECT AND TRUST   touch. Our contact details are at the end of the
04 COMBINED WEBSITE
    RATING
                       report. Also, if you wish to see the results of the
    FUTURE PERFECT     research according to a more narrow target audi-
    OMI RUSSIA
                       ence or just to talk about the project – please get
                       in touch with us.




7


PLATFORMS
WINTER 2011
FUTURE PERFECT
OMI RUSSIA
GENERAL CONCLUSIONS

    INTRODUCTION       WEBSITES REALLY DO HAVE DIFFERENT IMAGES                            A CLEAR IMAGE DOES NOT AUTOMATICALLY
    METHODOLOGY                                                                            MEAN A SITE IS TRUSTED
01 WEBSITE EMOTIONAL   Two sites with very similar themes and functionality can have
    PORTRAIT           significantly different emotional portraits according to user       The site can have a very clear emotional image, and at the same
02 FELLOW USER INDEX   perception.                                                         time a low indicator of trust and perceived quality of user. A
03 RESPECT AND TRUST                                                                       brand message on such a site could go unnoticed since the users
04 COMBINED WEBSITE    For example, one business site largely gives emotions of success,   do not want to associated themselves with the “typical users” of
    RATING             while another portrays the feeling of self control and control of   such a site and do not really trust the information placed on it.
    FUTURE PERFECT     one’s environment.
    OMI RUSSIA                                                                             SITES WITH A LARGE REACH CAN HAVE
                       HOW PEOPLE JUDGE THEIR FELLOW USERS                                 A VERY DEFINED USER PORTRAIT
                       IS SIGNIFICANT
                                                                                           Despite the fact that 70% of internet users of all ages everyday
                       Sites with similar themes, functionality and even with similar      visit a certain site, in the perception of those users, the site’s
                       images can have completely differing indicators of perceived        audience can have a very concrete and defined character as
                       quality of audience. In one case people regard site users highly    though it were a niche site with a narrow theme. This shows the
                       and want to associate themselves with them, while in another        large difference between reality and perception.
                       case people do not feel they have anything in common with
                       fellow users.                                                       SUBCONSCIOUS DISTANCE

                       NICHE SITES DO NOT NECESSARILY HAVE A CLEAR IMAGE                   As consistent users of a particular site, a user can ascribe the
                                                                                           users of that site with negative characteristics, which show us
                       People are of the opinion that the more niche a site and the        that he or she is not emotionally loyal to the site, setting himself
                       more its themes are specialised, the more concrete and clear        apart, in his mind, from the real audience.
                       an image it has. The research did not show such definite
                       correlations.




8


PLATFORMS
WINTER 2011
FUTURE PERFECT
OMI RUSSIA
RESEARCH MEHTOD AND DESIGN

     INTRODUCTION      METHOD                                        Regionality
     METHODOLOGY       Quantitative research using CAPI (computer    Moscow – 33.6%
01 WEBSITE EMOTIONAL   aided personal interviewing) technology.      Cities with a population of 1 mln+ – 34%
     PORTRAIT                                                        Cities with a population of 100thou – 1mln
02 FELLOW USER INDEX   NUMBER OF RESPONDENTS                        – 42.4%
03 RESPECT AND TRUST   1369
04 COMBINED WEBSITE                                                 Other information
     RATING            Gender                                       Regular internet users
     FUTURE PERFECT    Women – 50%                                  Middle and Upper middle income
     OMI RUSSIA        Men – 50%

                       Age
                       16-19 – 24.7%
                       20-24 – 25.4%
                       25-34 – 25.3%
                       35-44 – 24.6%




10


PLATFORMS
WINTER 2011
FUTURE PERFECT
OMI RUSSIA
RESEARCH STRUCTURE
                       OR HOW TO READ THE REPORT
     INTRODUCTION      THE RESEARCH IS MADE UP OF FOUR PARTS: THE FIRST                  IN ORDER TO PUT TOGETHER THE RESULTS OF EACH PART,
     METHODOLOGY       THREE ALLOW US TO EVALUATE THE PLATFORMS, AND THE                 THE SITES RECEIVE AN INDEX:
01 WEBSITE EMOTIONAL   FINAL FOURTH PART IS DEVOTED TO AN OVERALL RATING OF
     PORTRAIT          THE SITES.                                                        IEP — Index for the prominence of the emotional portrait of the
02 FELLOW USER INDEX                                                                     site;
03 RESPECT AND TRUST                                                                     IFU — Index for the perceived quality of audience. (fellow user


                       1
04 COMBINED WEBSITE            WEBSITE EMOTIONAL PORTRAIT. Here we                       index);
     RATING                    evaluate the emotional needs that are satisfied by the    IRT — Index for respect and trust.
     FUTURE PERFECT            respective sites.
     OMI RUSSIA                                                                          The meaning and method of calculation of each index is


                       2
                               FELLOW USER INDEX. Here we evaluate how users             described in detail at the start of each part.
                               of each site perceive the audience of the same site and
                               to what extent they want to associate themselves with     The rating of the sites according to the indexes is given at the
                       them.                                                             end of each part




                       3                                                                 4
                               RESPECT AND TRUST. Here we evaluate the general                     COMBINED WEBSITE RATING. This is the final site
                               respect felt towards the site and how much trust there              rating according to the combined index of value of
                               is in the information displayed on it.                              context.

                                                                                         The combined index of the value of context is calculated by
                                                                                         the multiplication of the three previously calculated indexes
                                                                                         together:

                                                                                         IVK = IRT x    IFU x IEP




11


PLATFORMS
WINTER 2011
FUTURE PERFECT
OMI RUSSIA
SITES, EVALUATED IN THE WINTER
                       OF 2010 – 2011 WAVE OF RESEARCH
     INTRODUCTION      The majority of sites in this wave are the wide-reaching portals      Afisha.ru        LiveInternet.ru    Promodj.ru
     METHODOLOGY       of Russia.                                                            Aif.ru           LiveJournal.com    Rambler.ru
01 WEBSITE EMOTIONAL                                                                         Auto.ru          Loveplanet.ru      RBC.ru
     PORTRAIT          Some sites with less reach were included in the research, but         Autorambler.ru   Lookatme.ru        RG.ru
02 FELLOW USER INDEX   these sites had a high affinity among one audience group.             Babyblog.ru      Mail.ru            Rutube.ru
03 RESPECT AND TRUST                                                                         Championat.ru    YouTube.com        Smotri.com
04 COMBINED WEBSITE    Some portals accumulate a large number of wide ranging                Cosmo.ru         Mail.ru Children   Snob.ru
     RATING            projects, in this case these projects were also included separately   Echomsk.ru       Mail.ru            Sportbox.ru
     FUTURE PERFECT    in the research.                                                      Expert.ru        Znakomstva         Twitter.com
     OMI RUSSIA                                                                              Facebook.com     Mail.ru Lady       Tvigle.ru
                       For example the portal Mail.ru has several projects, each of          Forbes.ru        Mail.ru MoiMir     Utro.ru
                       which reach a large audience and at the same time have their          Gazeta.ru        Mamba.ru           Vedomosti.ru
                       individual theme, so in this research Mail.ru was researched          Gzt.ru           Mhealth.ru         Vesti.ru
                       both as a whole and as separate projects on the portal – Deti         Kinopoisk.ru     Maximonline.ru     Vkontakte.ru
                       (children), Lady, Znakomstva (dating) and Moi Mir (My world).         Kommersant.ru    Odnoklassniki.ru   Woman.ru
                                                                                             KP.ru            Passion.ru         WomanJournal.ru
                       Two foreign portals, Twitter.com and Facebook.com, were               Lenta.ru         Pravda.ru          Yandex.ru
                       included because of their significant reach amongst the Russian
                       audience, and as a result often used as a communication
                       platform when speaking to Russian-speaking users.

                       In the future the number of evaluated internet portals may
                       increase.




12


PLATFORMS
WINTER 2011
FUTURE PERFECT
OMI RUSSIA
HERE WE EVALUATE WHAT
EMOTIONAL NEEDS ARE SATISFIED
BY A PARTICULAR SITE,
AND WHICH EMOTIONS ARE ASSOCIATED WITH IT.
EMOTIONAL PORTRAIT OF A SITE

     INTRODUCTION      METHOD                                                              HOW TO READ THE INDEXES
     METHODOLOGY
01 WEBSITE EMOTIONAL   In this part respondents were offered a choice of phrases on        IEP = 1 - The number of people on the site, who relate to the
     PORTRAIT          general human emotional needs and feelings. For each of the         given emotion does not differ from the average number of
02 FELLOW USER INDEX   sites visited, the respondent marked the emotion that he or she     people that feel that emotion on the sites researched. This
03 RESPECT AND TRUST   feels when going onto that site.                                    means that the emotional image of the site does not stand out
04 COMBINED WEBSITE                                                                        according to that emotion.
     RATING            The spectrum of emotions for study and subsequently the
     FUTURE PERFECT    phrases for research were put together on the basis of the          IEP < 1 - The image of the site according to that emotion is
     OMI RUSSIA        system of opposing emotional needs of a person’s psyche. In one     less pronounced than the emotional image of other sites: the
                       way or another, this system lies at the basis of brand portfolios   number of site visitors who feel a given emotion here is fewer
                       of a larger number of modern companies. More details are            than the average number of people who feel that emotion on
                       available on each of the needs on the following page.               the researched sites.

                       If there are any difficulties in identifying the emotions that      IEP > 1 - The image of the site according to that emotion is more
                       correspond to your brand, please, get in touch with us. We’ll be    strongly expressed than the emotional image of other sites:
                       happy to help.                                                      the number of visitors to the site that feel the given emotion is
                                                                                           higher than the average number of people who feel that emo-
                       “PROMINENCE” INDEX                                                  tion on the researched sites.
                        WEBSITE EMOTIONAL PORTRAIT

                       Each site is evaluated for each emotion not only in terms of the
                       percentage of people that agree that the given emotion suits
                       the site, but by the deviation of the index that shows by how
                       much the number of people that feel a given emotion on a given
                       site exceeds the number of people feeling the given emotion on
                       all the sites as an average.


14


PLATFORMS
WINTER 2011
FUTURE PERFECT
OMI RUSSIA
THE SYSTEM OF EMOTIONAL NEEDS

     INTRODUCTION
                                                                                                                                 New experiences                   Entertainment
     METHODOLOGY
                                                                                                                                 Opening something new,            and Enjoyment
01 WEBSITE EMOTIONAL                                                                                                             breaking free of restrictions,    Having fun, doing everything
     PORTRAIT                                                 enjoyment
                                                                                                                                 getting freedom and               you want without controlling
                                                              entertainment
02 FELLOW USER INDEX                                      and                                                                    independence through new          yourself, getting the
03 RESPECT AND TRUST                                                                                                             experiences. Understanding        maximum pleasure and
                                                    es                                so                                         yourself better by finding out    happiness. Forgetting yourself
                                           w                                            ci
04 COMBINED WEBSITE                               nc                                      a



                                        pe ne
                                                ie                                                                               more about the world.             and acting on impulse.




                                                                                          liz
     RATING



                                          r




                                                                                             in
                                      ex




                                                                                               g
     FUTURE PERFECT
     OMI RUSSIA
                                                                                                                                 Socialising                       Feeling part




                                                                   release
                                                                                                                                 Sharing feelings and              of a community
                                                                                                                                 emotions with others,             Being part of some group,




                                                                                                     of a co
                                                                                                                feeling a part
                                                                                                                                 forgetting about social norms     and being part of something
                       success and
                       superiority




                                                                                                                                 and having a great time.          larger than yourself. Feeling
                                                         me                  others




                                                                                                            mmunity
                                                                                                                                 Desire for closeness –            or expressing sympathy,
                                                                                                                                 friendship and romance.           feeling wanted and belong-



                                                                   control
                                                                                                                                                                   ing.



                                                                                                                                 Peace of mind                     Self Control
                                                                                                                                 and serenity                      and Rationality




                                                                                              ty d
                                                                                         re min
                                     un rec
                                an




                                                                                                                                 Feeling peaceful and relaxed,     Control over oneself and the
                                       iq
                                       d




                                            e




                                                                                           ni
                                                                                                                                 protected and emotionally         situation, acting rationally



                                                                                           of
                                          u




                                         og n e                                            e
                                           ni ss                                        a c se                                   comfortable. Hiding from the      and feeling ready for
                                              tio                                     pe nd                                      world, feeling serene like        everything, maintaining a
                                                  n                                      a
                                                               self-control                                                      during childhood.                 cold mind, acting logically.
                                                              and rationality



                                                                                                                                 Uniqueness                        Success and superiority
                                                                                                                                 and recognition                   Feeling success, superiority
15                                                                                                                               Feeling and expressing your       over others. Achieving more,
                                                                                                                                 uniqueness – intellectually,      receiving respect and
                                                                                                                                 culturally or materially. Being   applause. Dominating,
PLATFORMS
                                                                                                                                 special, standing out and         leading and having power.
WINTER 2011                                                                                                                      getting recognition for it.
FUTURE PERFECT
OMI RUSSIA
HOW TO READ THE GRAPH

     INTRODUCTION
                                               The large decimal number is the “prominence” index of the
     METHODOLOGY
                                               emotional portrait of the site.
01 WEBSITE EMOTIONAL                           The index shows by how much the number of respondents who
     PORTRAIT                                  subscribed to the given emotion on the given site, differs from the
02 FELLOW USER INDEX                           average number of respondents who subscribed to the given
03 RESPECT AND TRUST                           emotion on other sites on average.
                                               The index 1.56 shows that the emotion for Entertainment and
04 COMBINED WEBSITE
     RATING
                                 1.56          Pleasure is 1.56 times more characteristic for site X.
                                  47%
     FUTURE PERFECT
     OMI RUSSIA
                                               The percentage shows how many respondents out of those that visit
                                               the given site, feel a particular emotion while on it.
                                               In the example 47% of the users of site X feel the emotions for
                                               Entertainment and Pleasure. For an additional and more detailed
                                               break down of the meanings of the emotions you can always go to
                                               page 15.




                                               The black line outlines the emotions that are highly characteristic of
                                               the given site – this is all the emotions with an index above 1.2.
                                               The outline helps to find your way around the graph, in order to
                                               quickly find the emotional zone that has a prominent image.




16


PLATFORMS
WINTER 2011
FUTURE PERFECT
OMI RUSSIA
INTRODUCTION       www.yandex.ru                                                                                                  www.rambler.ru
     METHODOLOGY
01 WEBSITE EMOTIONAL
     PORTRAIT
                                                              enjoyment                                                                                                         enjoyment
                                                               entertainment                                                                                                    entertainment
02 FELLOW USER INDEX                                       and                                                                                                              and
03 RESPECT AND TRUST                                                                 so                                                                                                              so
                                         w        es                                   ci                                                              w        es                                     ci
                                                nc                                                                                                            nc
04 COMBINED WEBSITE
                                                               0.85                      a
                                                                                                                                                                                0.60                     a



                                       pe ne




                                                                                                                                                     pe ne
                                               e                                                                                                             e




                                                                                             liz
                                         ri




                                                                                                                                                                                                              liz
                                                                                                                                                       ri
     RATING
                                                                 25%                                                                                                             17.8%




                                                                                                in




                                                                                                                                                                                                                 in
                                     ex




                                                                                                                                                   ex
                                                                                                  g




                                                                                                                                                           .4 6




                                                                                                                                                                                                                   g
                                                                                                                                                                                                0. 18%
                                                                               0. 18.5%
                                               .5 1
     FUTURE PERFECT




                                             61 2




                                                                                                                                                             .9




                                                                                                                                                                                                  6
                                                                                 67




                                                                                                                                                             %
                                                 %
     OMI RUSSIA


                                               1.




                                                                                                                                                           0




                                                                                                                                                                                                    6
                                                                                                                                                                       48
                                                                                                         of a co




                                                                                                                                                                                                                          of a co
                                                                                                                    feeling a part




                                                                                                                                                                                                                                     feeling a part
                       success and




                                                                                                                                     success and
                       superiority




                                                                                                                                     superiority



                                                                                                                                                      0.82
                                                                                             0.70
                                        1.47




                                                                                                                                                                                                              0.51
                                                33.6%




                                                                                                                                                              18.7%




                                                                                                                                                                                                      11.6%
                                                                                     16.1%




                                                                                                                mmunity




                                                                                                                                                                                                                                 mmunity
                                                                                                                                                                                                  6
                                                0. 12.9%




                                                                                                                                                              0. 9.2%
                                                                                36




                                                                                                                                                                                                 0
                                                  6




                                                                                                                                                                47
                                                                                      %




                                                                                                                                                                                                    .1%
                                                                              1.




                                                                                                                                                                                               1.
                                                                                                  ty d




                                                                                                                                                                                                                   ty d
                                                     6




                                                                                    .7
                                un rec




                                                                                             re min
                                an




                                                                                                                                              un rec




                                                                                                                                                                                                              re min
                                                                                                                                              an




                                                                                                                                                                                                 16
                                                                                 20
                                                               1.46                                                                                                             1.08
                                   iq o
                                   d




                                                                                                                                                 iq o
                                                                                                                                                 d
                                          en                                                                                                            en




                                                                                               ni




                                                                                                                                                                                                                ni
                                                                                           o                                                                                                               o




                                                                                                f




                                                                                                                                                                                                                 f
                                     u




                                                                                                                                                   u
                                        gn      es              32.2%                    e                                                                    es                 23.9%                   e
                                                     s                                a c se                                                          gn           s                                  a c se
                                             it i
                                                    on                              pe nd                                                                  it i                                     pe nd
                                                                                       a                                                                          on                                   a
                                                             self-control                                                                                                     self-control
                                                            and rationality                                                                                                  and rationality


                        The image of Yandex.ru stands out according to two emotions.                                                   Rambler.ru does not have a significant deviance from the
                        On the one hand getting new emotions and achieving success                                                     average for the emotions of self control and peace of mind. As
17                      and on the other hand control of the situation and peace of                                                    a whole the emotional image of the site does not stand out
                        mind from routine.                                                                                             compared to the most popular sites on the Runet.
PLATFORMS
WINTER 2011
FUTURE PERFECT
OMI RUSSIA
INTRODUCTION       www.mail.ru                                                                                                   www.kinopoisk.ru
     METHODOLOGY
01 WEBSITE EMOTIONAL
                                                                 enjoyment                                                                                                      enjoyment
     PORTRAIT
                                                                 entertainment                                                                                                  entertainment
02 FELLOW USER INDEX                                         and                                                                                                            and
03 RESPECT AND TRUST                                s                                 so                                                                                                             so
                                          w       ce                                    ci                                                             w        es                                     ci
                                                                                                                                                              nc
04 COMBINED WEBSITE                             en               1.09                     a
                                                                                                                                                                                1.41                     a



                                       pe ne




                                                                                                                                                    pe ne
                                               i                                                                                                            ie




                                                                                               liz




                                                                                                                                                                                                                 liz
                                         r




                                                                                                                                                      r
     RATING
                                                                  32.2%                                                                                                          41.6%




                                                                                                  in




                                                                                                                                                                                                                    in
                                     ex




                                                                                                                                                  ex
                                                                                                    g
                                               .5 8




                                                                                                                                                                                                                      g
                                                                                                                                                                                                0. 23.9%
                                                                                 1. 41.1%




                                                                                                                                                              14
     FUTURE PERFECT




                                                  8




                                                                                   49




                                                                                                                                                                                                  87
                                                 %




                                                                                                                                                                        %
     OMI RUSSIA




                                                                                                                                                            1.
                                               0.




                                                                                                                                                                      .9
                                                                                                                                                                    57
                                                        44




                                                                                                        of a co




                                                                                                                                                                                                                          of a co
                                                                                                                   feeling a part




                                                                                                                                                                                                                                     feeling a part
                       success and




                                                                                                                                    success and
                       superiority




                                                                                                                                    superiority
                                                                                               1.30




                                                                                                                                                                                                                 0.63
                                                                                                                                                     0.36
                                        1.11




                                                                                       29.8%




                                                                                                                                                                                                         14.5%
                                                25.4%




                                                                                                                                                             8.2%
                                                                                                               mmunity




                                                                                                                                                                                                                                 mmunity
                                                0. 17.4%




                                                                                                                                                                                               9% 2
                                                                                                                                                             0. 17.9%
                                                                                19 25




                                                                                                                                                                                                 9
                                                  9




                                                                                                                                                               92




                                                                                                                                                                                               0.
                                                                                 1.
                                                                                  %



                                                                                                 ty d




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                                                                  29.6%                    e                                                         og n e                      20.3%                    e
                                          ni ss                                         a c se                                                         ni ss                                           a c se
                                             tio                                      pe nd                                                               tio                                        pe nd
                                                 n                                       a                                                                    n                                         a
                                                               self-control                                                                                                   self-control
                                                              and rationality                                                                                                and rationality


                        Mail.ru stands out for satisfying the emotional needs connected                                               Kinopoisk.ru, obviously, as a result of its entertaining attributes,
                        with community and belonging, friendship, and also for                                                        stands out for pleasure and enjoyment as well as in new
18                      serenity and control. The site does not significantly stand out for                                           experiences.
                        egocentric emotions
PLATFORMS
WINTER 2011
FUTURE PERFECT
OMI RUSSIA
INTRODUCTION       www.odnoklassniki.ru                                                                                             Moimir on mail.ru (www.my.mail.ru)
     METHODOLOGY
01 WEBSITE EMOTIONAL
                                                                   enjoyment                                                                                                   enjoyment
     PORTRAIT
                                                                   entertainment                                                                                               entertainment
02 FELLOW USER INDEX                                           and                                                                                                         and
03 RESPECT AND TRUST                                s                                   so                                                                                                          so
                                          w       ce                                      ci                                                              w        es                                 ci
                                                                                                                                                                 nc
04 COMBINED WEBSITE                             en                 1.24                     a
                                                                                                                                                                               1.25                     a



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                                         r




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     RATING
                                                                    36.7%                                                                                                       36.8%




                                                                                                     in




                                                                                                                                                                                                                   in
                                     ex




                                                                                                                                                     ex
                                                                                                       g




                                                                                                                                                                                                                     g
                                                                                                                                                                                               2 57.4%
                                                                                   2 63.1%




                                                                                                                                                               38 75
     FUTURE PERFECT




                                                  7




                                                                                                                                                                                                .0
                                                                                    .2
                                                0.
                                                          %
     OMI RUSSIA




                                                                                                                                                                0.
                                                                                                                                                                 %
                                                                                      9




                                                                                                                                                                                                   8
                                                3          .
                                                        35




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                                                                                                                      feeling a part




                                                                                                                                                                                                                                    feeling a part
                       success and




                                                                                                                                       success and
                       superiority




                                                                                                                                       superiority
                                                                                                  2.49
                                        0.87




                                                                                                                                                        0.87




                                                                                                                                                                                                                1.95
                                                                                                                                                                                                        44.6%
                                                19.8%




                                                                                                                                                                19.9%
                                                                                            57%




                                                                                                                  mmunity




                                                                                                                                                                                                                                mmunity
                                                                                  4% 8




                                                                                                                                                                                              9% 5
                                                                                                                                                                1. 24.2%
                                                1. 25.6%




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                                          ni ss                                           a c se                                                          ni ss                                       a c se
                                             tio                                        pe nd                                                                tio                                    pe nd
                                                 n                                         a                                                                     n                                     a
                                                                 self-control                                                                                                self-control
                                                                and rationality                                                                                             and rationality


                        Odnoklassniki.ru, first and foremost, satisfies the need of                                                      MoiMir (My World) on mail.ru, first of all satisfies the need of
                        socialising and belonging. To a lesser degree, although to just                                                  socialising and feeling part of a community. To a lesser degree,
19                      as a significant level, the site allows you to express and feel                                                  although to just as significant a level, the site allows you to
                        uniqueness and to get recognition.                                                                               express and feel uniqueness and to get recognition.
PLATFORMS
WINTER 2011
FUTURE PERFECT
OMI RUSSIA
INTRODUCTION       www.facebook.ru                                                                                            www.vkontakte.ru
     METHODOLOGY
01 WEBSITE EMOTIONAL
                                                               enjoyment                                                                                                    enjoyment
     PORTRAIT
                                                               entertainment                                                                                                entertainment
02 FELLOW USER INDEX                                       and                                                                                                          and
03 RESPECT AND TRUST                                s                               so                                                                                                             so
                                          w       ce                                  ci                                                            w        es                                      ci
                                                                                                                                                           nc
04 COMBINED WEBSITE                             en             1.21                     a
                                                                                                                                                                            1.97                       a



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     RATING
                                                                35.6%                                                                                                        58.1%




                                                                                               in




                                                                                                                                                                                                              in
                                     ex




                                                                                                                                               ex
                                                                                                 g




                                                                                                                                                                                                                g
                                               42 83




                                                                               2 61.9%




                                                                                                                                                                                            2 72.2%
     FUTURE PERFECT




                                                                                .2




                                                                                                                                                                                             .6
                                                                                                                                                           1
                                                                                                                                                                    %
     OMI RUSSIA


                                                0.
                                                 %




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                                                                                                                feeling a part




                                                                                                                                                                                                                               feeling a part
                       success and




                                                                                                                                 success and
                       superiority




                                                                                                                                 superiority




                                                                                                                                                                                                           2.65
                                                                                            2.19
                                                                                    50.2%




                                                                                                                                                                                                   60.7%
                                                20.5%
                                        0.9




                                                                                                                                                  1.4
                                                                                                                                                          32%
                                                                                                            mmunity




                                                                                                                                                                                                                           mmunity
                                                                                .6 7




                                                                                                                                                                                           .1% 2
                                                1. 27.4%




                                                                                                                                                           1. 6.8%




                                                                                                                                                                                              5
                                                                              11 7
                                                  41




                                                                                                                                                          3
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                                                                                                                                               u
                                                                15.1%                   e                                                         og n e                     30.1%                   e
                                          ni ss                                      a c se                                                         ni ss                                         a c se
                                             tio                                   pe nd                                                               tio                                      pe nd
                                                 n                                    a                                                                    n                                       a
                                                             self-control                                                                                                 self-control
                                                            and rationality                                                                                              and rationality


                        Facebook.com has a sharp image for socialising and the feeling                                             Vkontakte.ru is one of few sites that stands out compared to the
                        of being part of a community as well as for entertainment while                                            average coefficient for nearly all emotions. This shows the high
20                      giving the opportunity to express and feel your own uniqueness.                                            loyalty of the site’s users. They use the platform to satisfy a large
                                                                                                                                   number of needs. The most prominent image of the side is with
PLATFORMS                                                                                                                          the emotions associated with entertainment, socialising and
WINTER 2011                                                                                                                        belonging, as well as expressing one’s own uniqueness.
FUTURE PERFECT
OMI RUSSIA
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"
FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"

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FUTURE PERFECT PLATFORMS - "The Most Influential Sites in Russia"

  • 1. PLATFORMS WINTER 2011 FUTURE PERFECT & OMI RUSSIA THE MOST INFLUENTIAL WEBSITES IN RUSSIA FOR BRAND COMMUNICATION
  • 2. INTRODUCTION Future Perfect — partners in effective brand strategy and creation of advertising METHODOLOGY materials for brand communication in both traditional and digital media. Future Perfect 01 WEBSITE EMOTIONAL also releases and develops independent initiatives and tools with the aim of increasing PORTRAIT the communication effectiveness on the Russian market. 02 FELLOW USER INDEX 03 RESPECT AND TRUST www.futperf.com 04 COMBINED WEBSITE RATING FUTURE PERFECT OMI RUSSIA OMI is a leading Russian company providing integrated solutions for online market research used by research organizations, advertising agencies, and marketing departments of Fortune Global 500 companies. With OMI online panels you can access over 350k consumers, 90k vehicle owners, 20k IT professionals, and over 7000 Physicians in Russia, Ukraine, Kazakhstan, Belarus, and the Baltic states. www.omirussia.ru/en/ 2 PLATFORMS WINTER 2011 FUTURE PERFECT OMI RUSSIA
  • 3.
  • 4. PREREQUISITES FOR THE CREATION OF THE PROJECT INTRODUCTION In the interest of reaching today’s growing internet audience «This piece of research initiated by Future Perfect will provide METHODOLOGY brands are drawn more and more to short and long-term much needed insights into the emotional relationship 01 WEBSITE EMOTIONAL partnerships with the wide-ranging popular online portals and between Russia’s most popular websites and their consumers. PORTRAIT networks available to them today. This allows brands to reach The analysis will be very useful for both website owner and 02 FELLOW USER INDEX a significant number of people in one go, a brands can build brand owners» 03 RESPECT AND TRUST their message into the context of a website to which people are 04 COMBINED WEBSITE already accustomed. By using the natural feelings and emotions Shizuka Jane Pye — Marketing Director Cambpell’s Russia RATING that result from the consumption of the site content, messages FUTURE PERFECT from brands can be delivered in the most meaningful way. In today’s world of shorten attention span, simultaneous OMI RUSSIA consumption of media types and distraction from different Currently Platforms for communication are chosen using the alternatives, THE CONTEXT of communication matters following criteria: more than FREQUENCY and REACH. It’s not enough to talk at the right audience who may ignore brand message 1) Number of users of a certain social-demographic profile, 2) as their antennae at the moment is tuned to needs and The emotional portrait of the platforms themselves and 3) Cost aspirations that are not congruent with brand category or per Contact with the consumer. communications theme. It’s more important to catch the right wave, when consumer is receptive to brand message. Using the resources available today, sites can be objectively Communicating with receptive consumer is also much evaluated according to the number of users (using TNS Gallup more cost efficient as demands lesser number of contacts Istar for example) and according to cost per contact. for message understanding. The Platforms Report from Future Perfect / OMI adds the important dimension of media As far as a platform’s emotional portrait is concerned – it can platform emotional attributes that allows to assess receptivity currently only be evaluated subjectively or intuitively, which to specific brand messages. Aslo it allows to assess platforms’ makes for an incomplete picture for brand leaders and restricts ability to impact specific groups of influencers which is sites to competing only on price because platforms are unable to increasingly important when today’s consumer attitudes prove objectively the superiority of their image over competitors. and behaviour is dominated by social media. The report is a useful tool to combine WHAT, HOW, WHO and UNDER WHAT CIRCUMSTANCES of the communication planning process» 4 Anton Kopytov — Partner at Mindshare Innovation PLATFORMS WINTER 2011 FUTURE PERFECT OMI RUSSIA
  • 5. MAIN AIM OF THE PROJECT INTRODUCTION Evaluate the image of the largest internet sites METHODOLOGY 01 WEBSITE EMOTIONAL among their users in order to make the choice PORTRAIT of internet platforms for brand communication 02 FELLOW USER INDEX 03 RESPECT AND TRUST more considered and less subjective. 04 COMBINED WEBSITE RATING FUTURE PERFECT OMI RUSSIA 5 PLATFORMS WINTER 2011 FUTURE PERFECT OMI RUSSIA
  • 6. HOW CAN THIS DOCUMENT BE OF USE? INTRODUCTION PLATFORMS SELECTION FOR BETTER EVALUATION OF COMMERCIAL PROPOSALS FROM METHODOLOGY EMOTIONAL BRAND INTEGRATION AGENCIES OR THE SITES THEMSELVES 01 WEBSITE EMOTIONAL PORTRAIT The most part of this research (and report) involves the The overall rating of the quality of platform context shows us 02 FELLOW USER INDEX evaluation of the emotional portraits of each website. The how great the added emotional value of each site is. In the case 03 RESPECT AND TRUST evaluation is based on a widely accepted system of human of similar costs, for placement and reach, a choice can be made in 04 COMBINED WEBSITE emotional needs. Having chosen an emotion that best favour of the site with the highest added emotional value, since RATING corresponds to your brand, you can easily select the sites that it not only gives access to the necessary audience, but helps build FUTURE PERFECT have the most “prominent” image according to that emotion. an attractive brand image. OMI RUSSIA SELECTION OF EFFECTIVE PLATFORMS INSPIRATION FOR THE USE OF OPINION LEADERS Despite its statistical nature, the results of Future Perfect’s The second part of this research is devoted to the evaluation Platforms can help with ideas on how to effectively integrate a of the audience perception of fellow users. Sites with the same brand into a particular site. themes can have varying audiences - it is our conjecture that the way users feel about other users of the same site affects If a platform is associated with emotions of uniqueness, brand their receptivity to brand messages. For example, a site with an communication will be very successful, if it capitalises on that attractive audience to a particular user, will be able to deliver particular value. The realisation, meanwhile can be direct (by a brands message more effectively than if the audience were giving users the opportunity to express their uniqueness) or unattractive to that user. indirect (by making it clear that in reality no one here is unique). How a brand actually expresses itself depends on its own The third part of the research is devoted to the respect and character and values. trust that users have for the information on a website. This is also important when choosing a platform for working with an audience’s opinion, since an audience’s receptivity depends on how far they can respect and trust what is said on a particular online resource. 6 PLATFORMS WINTER 2011 FUTURE PERFECT OMI RUSSIA
  • 7. PLEASE GET IN TOUCH INTRODUCTION If any questions arise concerning the under- METHODOLOGY 01 WEBSITE EMOTIONAL standing of this report or how the results reflect PORTRAIT the issues and aims of your brand, please get in 02 FELLOW USER INDEX 03 RESPECT AND TRUST touch. Our contact details are at the end of the 04 COMBINED WEBSITE RATING report. Also, if you wish to see the results of the FUTURE PERFECT research according to a more narrow target audi- OMI RUSSIA ence or just to talk about the project – please get in touch with us. 7 PLATFORMS WINTER 2011 FUTURE PERFECT OMI RUSSIA
  • 8. GENERAL CONCLUSIONS INTRODUCTION WEBSITES REALLY DO HAVE DIFFERENT IMAGES A CLEAR IMAGE DOES NOT AUTOMATICALLY METHODOLOGY MEAN A SITE IS TRUSTED 01 WEBSITE EMOTIONAL Two sites with very similar themes and functionality can have PORTRAIT significantly different emotional portraits according to user The site can have a very clear emotional image, and at the same 02 FELLOW USER INDEX perception. time a low indicator of trust and perceived quality of user. A 03 RESPECT AND TRUST brand message on such a site could go unnoticed since the users 04 COMBINED WEBSITE For example, one business site largely gives emotions of success, do not want to associated themselves with the “typical users” of RATING while another portrays the feeling of self control and control of such a site and do not really trust the information placed on it. FUTURE PERFECT one’s environment. OMI RUSSIA SITES WITH A LARGE REACH CAN HAVE HOW PEOPLE JUDGE THEIR FELLOW USERS A VERY DEFINED USER PORTRAIT IS SIGNIFICANT Despite the fact that 70% of internet users of all ages everyday Sites with similar themes, functionality and even with similar visit a certain site, in the perception of those users, the site’s images can have completely differing indicators of perceived audience can have a very concrete and defined character as quality of audience. In one case people regard site users highly though it were a niche site with a narrow theme. This shows the and want to associate themselves with them, while in another large difference between reality and perception. case people do not feel they have anything in common with fellow users. SUBCONSCIOUS DISTANCE NICHE SITES DO NOT NECESSARILY HAVE A CLEAR IMAGE As consistent users of a particular site, a user can ascribe the users of that site with negative characteristics, which show us People are of the opinion that the more niche a site and the that he or she is not emotionally loyal to the site, setting himself more its themes are specialised, the more concrete and clear apart, in his mind, from the real audience. an image it has. The research did not show such definite correlations. 8 PLATFORMS WINTER 2011 FUTURE PERFECT OMI RUSSIA
  • 9.
  • 10. RESEARCH MEHTOD AND DESIGN INTRODUCTION METHOD Regionality METHODOLOGY Quantitative research using CAPI (computer Moscow – 33.6% 01 WEBSITE EMOTIONAL aided personal interviewing) technology. Cities with a population of 1 mln+ – 34% PORTRAIT Cities with a population of 100thou – 1mln 02 FELLOW USER INDEX NUMBER OF RESPONDENTS – 42.4% 03 RESPECT AND TRUST 1369 04 COMBINED WEBSITE Other information RATING Gender Regular internet users FUTURE PERFECT Women – 50% Middle and Upper middle income OMI RUSSIA Men – 50% Age 16-19 – 24.7% 20-24 – 25.4% 25-34 – 25.3% 35-44 – 24.6% 10 PLATFORMS WINTER 2011 FUTURE PERFECT OMI RUSSIA
  • 11. RESEARCH STRUCTURE OR HOW TO READ THE REPORT INTRODUCTION THE RESEARCH IS MADE UP OF FOUR PARTS: THE FIRST IN ORDER TO PUT TOGETHER THE RESULTS OF EACH PART, METHODOLOGY THREE ALLOW US TO EVALUATE THE PLATFORMS, AND THE THE SITES RECEIVE AN INDEX: 01 WEBSITE EMOTIONAL FINAL FOURTH PART IS DEVOTED TO AN OVERALL RATING OF PORTRAIT THE SITES. IEP — Index for the prominence of the emotional portrait of the 02 FELLOW USER INDEX site; 03 RESPECT AND TRUST IFU — Index for the perceived quality of audience. (fellow user 1 04 COMBINED WEBSITE WEBSITE EMOTIONAL PORTRAIT. Here we index); RATING evaluate the emotional needs that are satisfied by the IRT — Index for respect and trust. FUTURE PERFECT respective sites. OMI RUSSIA The meaning and method of calculation of each index is 2 FELLOW USER INDEX. Here we evaluate how users described in detail at the start of each part. of each site perceive the audience of the same site and to what extent they want to associate themselves with The rating of the sites according to the indexes is given at the them. end of each part 3 4 RESPECT AND TRUST. Here we evaluate the general COMBINED WEBSITE RATING. This is the final site respect felt towards the site and how much trust there rating according to the combined index of value of is in the information displayed on it. context. The combined index of the value of context is calculated by the multiplication of the three previously calculated indexes together: IVK = IRT x IFU x IEP 11 PLATFORMS WINTER 2011 FUTURE PERFECT OMI RUSSIA
  • 12. SITES, EVALUATED IN THE WINTER OF 2010 – 2011 WAVE OF RESEARCH INTRODUCTION The majority of sites in this wave are the wide-reaching portals Afisha.ru LiveInternet.ru Promodj.ru METHODOLOGY of Russia. Aif.ru LiveJournal.com Rambler.ru 01 WEBSITE EMOTIONAL Auto.ru Loveplanet.ru RBC.ru PORTRAIT Some sites with less reach were included in the research, but Autorambler.ru Lookatme.ru RG.ru 02 FELLOW USER INDEX these sites had a high affinity among one audience group. Babyblog.ru Mail.ru Rutube.ru 03 RESPECT AND TRUST Championat.ru YouTube.com Smotri.com 04 COMBINED WEBSITE Some portals accumulate a large number of wide ranging Cosmo.ru Mail.ru Children Snob.ru RATING projects, in this case these projects were also included separately Echomsk.ru Mail.ru Sportbox.ru FUTURE PERFECT in the research. Expert.ru Znakomstva Twitter.com OMI RUSSIA Facebook.com Mail.ru Lady Tvigle.ru For example the portal Mail.ru has several projects, each of Forbes.ru Mail.ru MoiMir Utro.ru which reach a large audience and at the same time have their Gazeta.ru Mamba.ru Vedomosti.ru individual theme, so in this research Mail.ru was researched Gzt.ru Mhealth.ru Vesti.ru both as a whole and as separate projects on the portal – Deti Kinopoisk.ru Maximonline.ru Vkontakte.ru (children), Lady, Znakomstva (dating) and Moi Mir (My world). Kommersant.ru Odnoklassniki.ru Woman.ru KP.ru Passion.ru WomanJournal.ru Two foreign portals, Twitter.com and Facebook.com, were Lenta.ru Pravda.ru Yandex.ru included because of their significant reach amongst the Russian audience, and as a result often used as a communication platform when speaking to Russian-speaking users. In the future the number of evaluated internet portals may increase. 12 PLATFORMS WINTER 2011 FUTURE PERFECT OMI RUSSIA
  • 13. HERE WE EVALUATE WHAT EMOTIONAL NEEDS ARE SATISFIED BY A PARTICULAR SITE, AND WHICH EMOTIONS ARE ASSOCIATED WITH IT.
  • 14. EMOTIONAL PORTRAIT OF A SITE INTRODUCTION METHOD HOW TO READ THE INDEXES METHODOLOGY 01 WEBSITE EMOTIONAL In this part respondents were offered a choice of phrases on IEP = 1 - The number of people on the site, who relate to the PORTRAIT general human emotional needs and feelings. For each of the given emotion does not differ from the average number of 02 FELLOW USER INDEX sites visited, the respondent marked the emotion that he or she people that feel that emotion on the sites researched. This 03 RESPECT AND TRUST feels when going onto that site. means that the emotional image of the site does not stand out 04 COMBINED WEBSITE according to that emotion. RATING The spectrum of emotions for study and subsequently the FUTURE PERFECT phrases for research were put together on the basis of the IEP < 1 - The image of the site according to that emotion is OMI RUSSIA system of opposing emotional needs of a person’s psyche. In one less pronounced than the emotional image of other sites: the way or another, this system lies at the basis of brand portfolios number of site visitors who feel a given emotion here is fewer of a larger number of modern companies. More details are than the average number of people who feel that emotion on available on each of the needs on the following page. the researched sites. If there are any difficulties in identifying the emotions that IEP > 1 - The image of the site according to that emotion is more correspond to your brand, please, get in touch with us. We’ll be strongly expressed than the emotional image of other sites: happy to help. the number of visitors to the site that feel the given emotion is higher than the average number of people who feel that emo- “PROMINENCE” INDEX tion on the researched sites. WEBSITE EMOTIONAL PORTRAIT Each site is evaluated for each emotion not only in terms of the percentage of people that agree that the given emotion suits the site, but by the deviation of the index that shows by how much the number of people that feel a given emotion on a given site exceeds the number of people feeling the given emotion on all the sites as an average. 14 PLATFORMS WINTER 2011 FUTURE PERFECT OMI RUSSIA
  • 15. THE SYSTEM OF EMOTIONAL NEEDS INTRODUCTION New experiences Entertainment METHODOLOGY Opening something new, and Enjoyment 01 WEBSITE EMOTIONAL breaking free of restrictions, Having fun, doing everything PORTRAIT enjoyment getting freedom and you want without controlling entertainment 02 FELLOW USER INDEX and independence through new yourself, getting the 03 RESPECT AND TRUST experiences. Understanding maximum pleasure and es so yourself better by finding out happiness. Forgetting yourself w ci 04 COMBINED WEBSITE nc a pe ne ie more about the world. and acting on impulse. liz RATING r in ex g FUTURE PERFECT OMI RUSSIA Socialising Feeling part release Sharing feelings and of a community emotions with others, Being part of some group, of a co feeling a part forgetting about social norms and being part of something success and superiority and having a great time. larger than yourself. Feeling me others mmunity Desire for closeness – or expressing sympathy, friendship and romance. feeling wanted and belong- control ing. Peace of mind Self Control and serenity and Rationality ty d re min un rec an Feeling peaceful and relaxed, Control over oneself and the iq d e ni protected and emotionally situation, acting rationally of u og n e e ni ss a c se comfortable. Hiding from the and feeling ready for tio pe nd world, feeling serene like everything, maintaining a n a self-control during childhood. cold mind, acting logically. and rationality Uniqueness Success and superiority and recognition Feeling success, superiority 15 Feeling and expressing your over others. Achieving more, uniqueness – intellectually, receiving respect and culturally or materially. Being applause. Dominating, PLATFORMS special, standing out and leading and having power. WINTER 2011 getting recognition for it. FUTURE PERFECT OMI RUSSIA
  • 16. HOW TO READ THE GRAPH INTRODUCTION The large decimal number is the “prominence” index of the METHODOLOGY emotional portrait of the site. 01 WEBSITE EMOTIONAL The index shows by how much the number of respondents who PORTRAIT subscribed to the given emotion on the given site, differs from the 02 FELLOW USER INDEX average number of respondents who subscribed to the given 03 RESPECT AND TRUST emotion on other sites on average. The index 1.56 shows that the emotion for Entertainment and 04 COMBINED WEBSITE RATING 1.56 Pleasure is 1.56 times more characteristic for site X. 47% FUTURE PERFECT OMI RUSSIA The percentage shows how many respondents out of those that visit the given site, feel a particular emotion while on it. In the example 47% of the users of site X feel the emotions for Entertainment and Pleasure. For an additional and more detailed break down of the meanings of the emotions you can always go to page 15. The black line outlines the emotions that are highly characteristic of the given site – this is all the emotions with an index above 1.2. The outline helps to find your way around the graph, in order to quickly find the emotional zone that has a prominent image. 16 PLATFORMS WINTER 2011 FUTURE PERFECT OMI RUSSIA
  • 17. INTRODUCTION www.yandex.ru www.rambler.ru METHODOLOGY 01 WEBSITE EMOTIONAL PORTRAIT enjoyment enjoyment entertainment entertainment 02 FELLOW USER INDEX and and 03 RESPECT AND TRUST so so w es ci w es ci nc nc 04 COMBINED WEBSITE 0.85 a 0.60 a pe ne pe ne e e liz ri liz ri RATING 25% 17.8% in in ex ex g .4 6 g 0. 18% 0. 18.5% .5 1 FUTURE PERFECT 61 2 .9 6 67 % % OMI RUSSIA 1. 0 6 48 of a co of a co feeling a part feeling a part success and success and superiority superiority 0.82 0.70 1.47 0.51 33.6% 18.7% 11.6% 16.1% mmunity mmunity 6 0. 12.9% 0. 9.2% 36 0 6 47 % .1% 1. 1. ty d ty d 6 .7 un rec re min an un rec re min an 16 20 1.46 1.08 iq o d iq o d en en ni ni o o f f u u gn es 32.2% e es 23.9% e s a c se gn s a c se it i on pe nd it i pe nd a on a self-control self-control and rationality and rationality The image of Yandex.ru stands out according to two emotions. Rambler.ru does not have a significant deviance from the On the one hand getting new emotions and achieving success average for the emotions of self control and peace of mind. As 17 and on the other hand control of the situation and peace of a whole the emotional image of the site does not stand out mind from routine. compared to the most popular sites on the Runet. PLATFORMS WINTER 2011 FUTURE PERFECT OMI RUSSIA
  • 18. INTRODUCTION www.mail.ru www.kinopoisk.ru METHODOLOGY 01 WEBSITE EMOTIONAL enjoyment enjoyment PORTRAIT entertainment entertainment 02 FELLOW USER INDEX and and 03 RESPECT AND TRUST s so so w ce ci w es ci nc 04 COMBINED WEBSITE en 1.09 a 1.41 a pe ne pe ne i ie liz liz r r RATING 32.2% 41.6% in in ex ex g .5 8 g 0. 23.9% 1. 41.1% 14 FUTURE PERFECT 8 49 87 % % OMI RUSSIA 1. 0. .9 57 44 of a co of a co feeling a part feeling a part success and success and superiority superiority 1.30 0.63 0.36 1.11 29.8% 14.5% 25.4% 8.2% mmunity mmunity 0. 17.4% 9% 2 0. 17.9% 19 25 9 9 92 0. 1. % ty d ty d 0 re min re min . un rec an un rec an 13 1.34 0.92 iq d iq d e e ni ni of of u og n e u 29.6% e og n e 20.3% e ni ss a c se ni ss a c se tio pe nd tio pe nd n a n a self-control self-control and rationality and rationality Mail.ru stands out for satisfying the emotional needs connected Kinopoisk.ru, obviously, as a result of its entertaining attributes, with community and belonging, friendship, and also for stands out for pleasure and enjoyment as well as in new 18 serenity and control. The site does not significantly stand out for experiences. egocentric emotions PLATFORMS WINTER 2011 FUTURE PERFECT OMI RUSSIA
  • 19. INTRODUCTION www.odnoklassniki.ru Moimir on mail.ru (www.my.mail.ru) METHODOLOGY 01 WEBSITE EMOTIONAL enjoyment enjoyment PORTRAIT entertainment entertainment 02 FELLOW USER INDEX and and 03 RESPECT AND TRUST s so so w ce ci w es ci nc 04 COMBINED WEBSITE en 1.24 a 1.25 a pe ne pe ne i ie liz liz r r RATING 36.7% 36.8% in in ex ex g g 2 57.4% 2 63.1% 38 75 FUTURE PERFECT 7 .0 .2 0. % OMI RUSSIA 0. % 9 8 3 . 35 of a co of a co feeling a part feeling a part success and success and superiority superiority 2.49 0.87 0.87 1.95 44.6% 19.8% 19.9% 57% mmunity mmunity 4% 8 9% 5 1. 24.2% 1. 25.6% 8 0 25 32 1. 0. ty d ty d re min re min . . un rec an un rec an 15 13 0.8 0.81 iq d iq d e e ni ni of of u og n e u 17.6% e og n e 18% e ni ss a c se ni ss a c se tio pe nd tio pe nd n a n a self-control self-control and rationality and rationality Odnoklassniki.ru, first and foremost, satisfies the need of MoiMir (My World) on mail.ru, first of all satisfies the need of socialising and belonging. To a lesser degree, although to just socialising and feeling part of a community. To a lesser degree, 19 as a significant level, the site allows you to express and feel although to just as significant a level, the site allows you to uniqueness and to get recognition. express and feel uniqueness and to get recognition. PLATFORMS WINTER 2011 FUTURE PERFECT OMI RUSSIA
  • 20. INTRODUCTION www.facebook.ru www.vkontakte.ru METHODOLOGY 01 WEBSITE EMOTIONAL enjoyment enjoyment PORTRAIT entertainment entertainment 02 FELLOW USER INDEX and and 03 RESPECT AND TRUST s so so w ce ci w es ci nc 04 COMBINED WEBSITE en 1.21 a 1.97 a pe ne pe ne i ie liz liz r r RATING 35.6% 58.1% in in ex ex g g 42 83 2 61.9% 2 72.2% FUTURE PERFECT .2 .6 1 % OMI RUSSIA 0. % 2 5 .7 50 of a co of a co feeling a part feeling a part success and success and superiority superiority 2.65 2.19 50.2% 60.7% 20.5% 0.9 1.4 32% mmunity mmunity .6 7 .1% 2 1. 27.4% 1. 6.8% 5 11 7 41 3 % 9 0. 1. ty d ty d re min re min un rec an un rec an 23 0.68 1.36 iq d iq d e e ni ni of of u og n e u 15.1% e og n e 30.1% e ni ss a c se ni ss a c se tio pe nd tio pe nd n a n a self-control self-control and rationality and rationality Facebook.com has a sharp image for socialising and the feeling Vkontakte.ru is one of few sites that stands out compared to the of being part of a community as well as for entertainment while average coefficient for nearly all emotions. This shows the high 20 giving the opportunity to express and feel your own uniqueness. loyalty of the site’s users. They use the platform to satisfy a large number of needs. The most prominent image of the side is with PLATFORMS the emotions associated with entertainment, socialising and WINTER 2011 belonging, as well as expressing one’s own uniqueness. FUTURE PERFECT OMI RUSSIA