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AD112: Usability Lessons From the
  Worlds Largest XPages Project

Andrew Barickman
Practice Leader – Collaboration
PSC Group

@ajbarickman
ajbarickman@psclistens.com
F O U N D E D   I N   1 9 9 0
•   Integration        •   Mobile Enablement
•   Workflow           •   Custom Applications
•   Rules Engines      •   Dashboards
•   Collaboration      •   Process Improvement
•   SOA                •   Agile/Sustainable Architectures
•   Portals/Websites
                           Our Partners
PSC Group, LLC is a professional
                                         PSC consultants specialize in all things IBM Lotus, from infrastructure to administration to
services and information technology      development. From health checks to installation to find tuning your applications. Our specialty
consulting firm that understands         is in transforming your Notes applications into the next generation of XPages applications. We
technology is fundamental in the         can modernize your critical business applications and infuse them with social and mobile
 development of business solutions.
Success is collaboration, creation and   functionality.
innovation. It’s about taking what a
business does and making it better.

                                     F O U N D E D                          I N        1 9 9 0
AD102: Usability Lessons - XPages



About Me
• Nearly 20 years delivering Lotus / Notes Domino work
• Started at Lotus in Boston
• Manage PSC’s Collaboration Practice at PSC
      •   Delivery
      •   Personnel
      •   Sales Support
      •   Team and Project Technical Direction
• Contact Information
      • abarickman@psclistens.com
      • @ajbarickman
AD102: Usability Lessons - XPages



Agenda

•   The Application
•   Define Usability
•   Lesson One – Performance
•   Lesson Two – Activity Indicators
•   Lesson Three – Views
•   Questions
AD102: Usability Lessons - XPages



The Worlds Largest? Really?
•   100,000 Users
•   105 Countries
•   12 different resources from PSC
•   Nearly 1 million dollars
•   Modalities – The promise of XPages
     • 4 Browsers
     • Notes – Connected & Notes – Disconnected
     • Mobile
AD102: Usability Lessons - XPages



What does it do?

• Highly tailored Team Room
• Manages the content for all of their customer
  engagements
• Full application lifecycle management
AD102: Usability Lessons - XPages



Application Design / Constraints
• Limited to 8.5.2 due to roll out constraints
• Thousands of instances of the same design spread
  across many servers
• Self contained so that it can be replicated and used
  locally
• Support all different modalities that XPages allows
• YEARS of highly complex, business specific and
  customized code
AD102: Usability Lessons - XPages



What is Usability?


         That which makes your users say I like that
                       application.
AD102: Usability Lessons - XPages



Performance

• If the application does not perform nothing else
  you do to it matters
  • Single Copy XPage design
  • Major XPINC performance improvement in
      8.5.4 (in CD4 now)
  • Preloading
AD102: Usability Lessons - XPages



Visibility Indicators

• Where is my lightning bolt?
• Users need to know that something is
  happening
• Two Levels Demoed
  • Good
  • Best
AD102: Usability Lessons - XPages



Getting Views on the Web Right

• XPages and web development require a new
  approach
• Fundamentally different than in Notes
• Key interface to nearly every application you
  build
• Get it right and your users will love you
AD102: Usability Lessons - XPages



Views – Out of the Box




                                    FAIL
Yeah… like I am going to page to get to what I want
AD102: Usability Lessons - XPages



Views – Search




                                    C-
Your users don’t know FT search syntax…
AD102: Usability Lessons - XPages



Views – Query Builder




                                    B+
                                         C-
AD102: Usability Lessons - XPages



Views – EXTJS Grid




                                    A+
AD102: Usability Lessons - XPages



Views – EXTJS Grid Architecture
AD102: Usability Lessons - XPages




                                    Questions?

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Usability Lessons From the Worlds Largest XPages Project

  • 1. AD112: Usability Lessons From the Worlds Largest XPages Project Andrew Barickman Practice Leader – Collaboration PSC Group @ajbarickman ajbarickman@psclistens.com
  • 2. F O U N D E D I N 1 9 9 0
  • 3. Integration • Mobile Enablement • Workflow • Custom Applications • Rules Engines • Dashboards • Collaboration • Process Improvement • SOA • Agile/Sustainable Architectures • Portals/Websites Our Partners
  • 4. PSC Group, LLC is a professional PSC consultants specialize in all things IBM Lotus, from infrastructure to administration to services and information technology development. From health checks to installation to find tuning your applications. Our specialty consulting firm that understands is in transforming your Notes applications into the next generation of XPages applications. We technology is fundamental in the can modernize your critical business applications and infuse them with social and mobile development of business solutions. Success is collaboration, creation and functionality. innovation. It’s about taking what a business does and making it better. F O U N D E D I N 1 9 9 0
  • 5. AD102: Usability Lessons - XPages About Me • Nearly 20 years delivering Lotus / Notes Domino work • Started at Lotus in Boston • Manage PSC’s Collaboration Practice at PSC • Delivery • Personnel • Sales Support • Team and Project Technical Direction • Contact Information • abarickman@psclistens.com • @ajbarickman
  • 6. AD102: Usability Lessons - XPages Agenda • The Application • Define Usability • Lesson One – Performance • Lesson Two – Activity Indicators • Lesson Three – Views • Questions
  • 7. AD102: Usability Lessons - XPages The Worlds Largest? Really? • 100,000 Users • 105 Countries • 12 different resources from PSC • Nearly 1 million dollars • Modalities – The promise of XPages • 4 Browsers • Notes – Connected & Notes – Disconnected • Mobile
  • 8. AD102: Usability Lessons - XPages What does it do? • Highly tailored Team Room • Manages the content for all of their customer engagements • Full application lifecycle management
  • 9. AD102: Usability Lessons - XPages Application Design / Constraints • Limited to 8.5.2 due to roll out constraints • Thousands of instances of the same design spread across many servers • Self contained so that it can be replicated and used locally • Support all different modalities that XPages allows • YEARS of highly complex, business specific and customized code
  • 10. AD102: Usability Lessons - XPages What is Usability? That which makes your users say I like that application.
  • 11. AD102: Usability Lessons - XPages Performance • If the application does not perform nothing else you do to it matters • Single Copy XPage design • Major XPINC performance improvement in 8.5.4 (in CD4 now) • Preloading
  • 12. AD102: Usability Lessons - XPages Visibility Indicators • Where is my lightning bolt? • Users need to know that something is happening • Two Levels Demoed • Good • Best
  • 13. AD102: Usability Lessons - XPages Getting Views on the Web Right • XPages and web development require a new approach • Fundamentally different than in Notes • Key interface to nearly every application you build • Get it right and your users will love you
  • 14. AD102: Usability Lessons - XPages Views – Out of the Box FAIL Yeah… like I am going to page to get to what I want
  • 15. AD102: Usability Lessons - XPages Views – Search C- Your users don’t know FT search syntax…
  • 16. AD102: Usability Lessons - XPages Views – Query Builder B+ C-
  • 17. AD102: Usability Lessons - XPages Views – EXTJS Grid A+
  • 18. AD102: Usability Lessons - XPages Views – EXTJS Grid Architecture
  • 19. AD102: Usability Lessons - XPages Questions?