My presentation from AHFE 2016

1. © 2016 PSC Group, LLC
Application modernization meets human
factors - what's next?

2. © 2016 PSC Group, LLC
3 things you will learn in this session
1. What is Application Modernization and why does it matter
2. How does Human Factors impact User Experience and
Design
3. How Human Factors impacted the design of a real world
Application

3. © 2016 PSC Group, LLC
Agenda
• About me
• What is Application Modernization?
• How Human Factors Influence User Experience
• Real World Application Example
• Q&A

4. © 2016 PSC Group, LLC
Who is John?
• Chief Evangelist & Business
Development
• 24 years experience
• 19 Consulting, 5 business development
• Speaker of 50+ sessions at conferences
and user groups around the world
• Specialize in Application Modernization
& Integration
• 5 year Lumity Exec Board Member
• YWCA of Chicago Board

5. PSC is a business and IT consulting firm specializing in
strategyandintegration.
We match experienced professionals with proven and
emergent technology to design, deliver, and service
customized solutions. We turn IT into an effective
strategic resource that improves efficiencies and work
streams, delivers a measurable return on investment,
andgrowscompanies.

6. © 2016 PSC Group, LLC
TechTarget

7. © 2016 PSC Group, LLC
Agenda
• About me
• What is Application Modernization?
• How Human Factors Influence User Experience
• Real World Application Example
• Q&A

8. © 2016 PSC Group, LLC
Our Methodology
Application Modernization, Not Migration
Inventory
Existing
Application
Portfolio
Categorize and
Prioritize
Estimate
Modernization
Costs
Determine
Landing Platform
Network Impact
Analysis
Data Center
Impact Analysis
Define Security
Model on
Landing Platform
Establish
Tools &
Standards
Application
Transformation
Data
Transformation
Sunset
Legacy
Environment
Develop Support
and Staffing Plan
Application
Modernized!
Reduce Licensing
of Legacy
Environment
Define
Governance
Model
Modify
Infrastructure
Establish
Development
Environment
Specify and
Procure
Production
Hardware and
Software
Analysis & Design
Prepare for a more data driven,
mobile, social and dynamic future
Identify opportunities to enhance
processes, workflow and security
Technical
Analysis
Business Value
Analysis
Cultural Change
Analysis
Develop Training
Plan and
Materials
Train End Users
on Modernized
Application
ANALYZE
MODERNIZE

9. © 2016 PSC Group, LLC 9
91% of all people on earth
have a mobile phone
Source: http://www.corvallisadvocate.com/2013/0523-more-people-have-
cell-phones-than-clean-water/

10. © 2016 PSC Group, LLC
More people
have cell phones
than running
water.
Source: http://www.corvallisadvocate.com/2013/0523-more-people-have-cell-phones-than-clean-water/
Image: Image courtesy of adamr / FreeDigitalPhotos.net

12. Do you think they really want to use this?

14. © 2016 PSC Group, LLC
© 2013 IBM Corporation
User Revolt is Here
More than 50% of business users bypass internal
applications for public tools.

15. © 2016 PSC Group, LLC
© 2013 IBM Corporation
Because the internal tools are:
Too slow
Too restrictive
Not accessible at home
Not on the mobile device
Not Sexy

16. © 2016 PSC Group, LLC
How did we get here?
•Doing the same
things better
Iteration

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How did we get here?
• Doing the same things betterIteration
• Doing new thingsInnovation
• Doing new things that make the old
ones obsoleteTransformation

18. © 2016 PSC Group, LLC
The Application Disruptors
UX
Modern
Workflow
MobileSocial
Cloud
18

19. © 2016 PSC Group, LLC
Agenda
• About me
• What is Application Modernization?
• How Human Factors Influence User Experience
• Real World Application Example
• Q&A

20. © 2016 PSC Group, LLC
The Impact of Millennials

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Ubiquitous Application Development & Deployment
Platform
The Web Browser

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The Mobile Revolution

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Convergence of User Experience Design

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Data Input

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Generational User Experience Impact
Millennials
•Comfortable first with touchscreen
•Almost never print anything
•Reluctance to tethering
•Shorthand and Emoticons
Generation X
•At home with keyboard + mouse, comfortable with touchscreen
•Print when needed
•Flexible work location/devices
•Comfortable w/ shorthand and long-form writing
Baby Boomers
•Prefer keyboard + mouse
•Print often
•Like traditional office spaces and devices
•Prefer long form text

26. © 2016 PSC Group, LLC
Agenda
• About me
• What is Application Modernization?
• How Human Factors Influence User Experience
• Real World Application Example
• Q&A

27. © 2016 PSC Group, LLC
Real World Example
• Customer is one of the largest professional services firms in
the world
• 100k+ employees, with high % of millennials
• 100+ countries
• Quality of internal tools a major recruiting point
• Had existing design & style guide
• Wanted modernization of tools & process

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User Types
• Executives
• Associates
• Data Entry

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Customer Example – PSC M&A
29

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Searching for Content

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Navigating to Content

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Content Navigation and Information

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Sizing for Device / Responsive Design

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Displaying Executive Summary / Dashboard

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Exporting Content for ReUse

36. © 2016 PSC Group, LLC
Results
• A mixture of modern and tested UX patterns required for
different user types
• Building for modern browsers is required, but tricky
• UI must be built and tested for keyboard, mice, fingers, and
stylus
• Finding data is the hardest thing to get right

37. © 2016 PSC Group, LLC
The future of User Experience

38. © 2016 PSC Group, LLC
3 things you learned in this session
1. What is Application Modernization and why it matters
2. How does Human Factors impact User Experience and
Design
3. How Customers are applying Human Factors to Application
Development and User Experience Design

39. © 2016 PSC Group, LLC
ThankYou!Questions?
Contact:
JohnHead
331.684.7114|jhead@psclistens.com