IBM Lotus Notes/Domino Application Development Competitive Advantage : The Social Business Edition (MWLUG Edition)

SB103: IBM Lotus Notes/Domino
Application Development Competitive
Advantage : The Social Business Edition

John Beck, BUE, Worldwide Messaging Sales, IBM
John Head, Director of Enterprise Collaboration, PSC Group, LLC

John Beck

No, I am not very talented at basketball (that's why I have a job at IBM!).
“Who am I?” I am responsible for global sales of IBM's messaging portfolio (Notes/Domino, Traveler,
Protector, Symphony)
– Previously, I have held sales, product management, development and support roles within IBM all
focused on the IBM Collaboration Solutions portfolio.
Working with Notes since R3 in 1995 and managed production Domino environment on NT Alpha
(really!?!).
Recently moved my family to Wisconsin from Massachusetts (yes it is colder).
“Why am I here?” As companies analyze their investments in messaging, they are realizing the
incredible value that Domino applications have to their business and processes. They are also
looking to shift that investment to new access modes and transform their end user computing
environments.
Follow/contact/link to me:
+1 508.414.0734
twitter.com/jhnbck
http://www.linkedin.com/in/jhnbck
john_beck@us.ibm.com

John Head
jhead@psclistens.com Facebook.com/johndhead Facebook.com/PSCGroup
Twitter.com/johnhead Twitter.com/PSCGroup
1051 Perimeter Drive
Suite 500 LinkedIN.com/in/johndhead Linkedin.com/company/psc-group-llc
Schaumburg, IL 60173 Slideshare.com/johnhead Slideshare.com/PSCGroup

(847) 517-7200 Youtube.com/johnhead Youtube.com/PSCGroup
(847) 517-7600 fax

www.johndavidhead.com

www.pscgroup.com

PSC consultants specialize in all things IBM Lotus, from infrastructure to administration to
PSC Group, LLC is a professional
services and information technology development. From health checks to installation to find tuning your applications. Our specialty is
consulting firm that understands in transforming your Notes applications into the next generation of XPages applications. We can
technology is fundamental in the modernize your critical business applications and infuse them with social and mobile functionality.
development of business solutions.
Success is collaboration, creation and
innovation. It’s about taking what a
business does and making it better.

F O U N D E D I N 1 9 9 0

Agenda

• Domino Application Development Today

“not your Father's Designer”

• Advantages of Domino over Microsoft SharePoint

• Notes from the field – PSC's real world experiences

• Domino Application Development Tomorrow

The IBM Social Business Toolkit

Let's talk about Domino applications
but not these Domino applications, please...

Designer 8.5.X - a world-class RAD environment

Business-process-driven applications that enable people to collect, organize,
share, and track information
• An open, point and click GUI
development environment
• Support for developers at every skill
level – Lotus, Java, Eclipse
• Bundled templates that require no
coding to use
• Component re-usability saves time and
increases responsiveness
• Centralized administration for quick
deployment and easy maintenance
• Pervasive security
• Universal access: online or offline - rich,
browser or mobile clients
• Integrates multiple data sources

Thousands of enterprises around the globe
trust their core collaborative and
business applications to Lotus Notes &
Domino.

Notes Apps “by the
numbers”:

 280,000 active developers

 $45m investment by IBM
since 2007

 10,000,000 applications in
 Discussion databases  Inventory and project management

use
 Community forums Process tracking
 Document storage and collaboration  Sales force automation
 Customer relationship management  Product catalogs and price lists  64,000 developers and 200
 Help desk and customer support  Billing systems projects active in open
 Human resources  Audit and assessment source community

Today's Notes/Domino offers the easiest, fastest and richest development of Web 2.0 apps.

To this with xPages - Jacobs eLite 2.0

IBM Lotus Domino Mobile Applications

• Today: Web browser mobile apps
• Supported via XPages in IBM Lotus
Domino Designer
• Mobile controls - see
http://mobilecontrols.openntf.org/

• Domino Designer 8.5.3 Upgrade
Pack 1
• New tools for XPages Extension Library
• New mobile controls
• Domino REST services
• Available now!
• OpenNTF version continues to evolve
http://extlib.openntf.org/

Domino XPages Mobile Specific Controls

View Panel Navigation Bar Form with
Outline/Menu Validation

Search Bar

Filter

Adobe Flash can't run on Apple iOS …
… but Domino applications can!

"XPages have allowed me to deliver classic Notes database
applications to the iPhone without having to change the template.
I can simply create one database with an X-page, and it will
connect to the database that is appropriate for the particular user -
even if the other database is on different server. "
• Mark Hughes – HughesConnect.com
• (Developer of ITANA task management solution)

Domino is a Premiere application platform

• Claims heard about why one should move to SharePoint
• SharePoint could easily replace the Rapid Application Development feature set of
Notes/Domino

• SharePoint is self service driven and therefore will need less development
resources than a new Notes/Domino environment

• While in reality
• What most consider to be simple Notes client applications often require
moderate to significant development effort that cannot be done with SharePoint
Designer, instead requiring Visual Studio and .Net development skills

• Complex applications with business logic and workflow are not suitable for
SharePoint and require .Net development and additional Microsoft products to
provide the same level of capability you get in one product (Notes/Domino)

Factors to Consider

Content taken from Microsoft published feature documentation on microsoft.com/sharepoint and IBM Project Liberate presentations

Factors to Consider continued...

Content taken from Microsoft published feature documentation on microsoft.com/sharepoint and IBM Project Liberate presentations

What To Do With What You Already Have

Bring your Notes/Domino client applications to the Web with XPages!

• Preserves your investment in your current application's data and
business logic while providing a modern Web 2.0 user experience
• Provides browser and mobile access and still allows you to take
that application securely offline with all application logic available
using the Notes rich client
• Expands the reach of your Domino applications to other IBM
platforms like WebSphere Portal and IBM Connections thru
iWidgets and Activity Streams
• Integrate Xpages apps with Sharepoint for Create, Replace,
Update, Delete (CRUD) through web services and Open Data
Protocol (oData)

Our Our
People Clients

Our
PSC
Solutions
Ecosystem

People

Clients

Direction

Prospects Delivery

• Integration • Mobile Enablement
• Workflow • Custom Applications
• Rules Engines • Dashboards
• Collaboration • Process Improvement
• SOA • Agile/Sustainable
• Portals/Websites Architectures

Our Partners

PSC’s real world
experiences
with XPages

“The impact of a consumer
economy on the business
and enterprise
application space”

2012 State of the Application

• We are at an application crossroad
• Email has become a commodity
• Domino or Exchange or Google
• Cloud or On Premises or Hybrid
• Email and application platforms being broken
apart
• New platforms
• Smartphones are common place
• Tablets are here and growing
• The Burning Question – “What about the apps?”

What Applications are Your Users Using?

Do you think they really want to use this?

I know what your thinking …

Your users aren’t like others.
They use the apps we tell them.
They do all their business
on approved tools.

You're wrong.

More than 50% of business users bypass
internal applications for public tools.

Because the internal tools are:

Too slow
Too restrictive
Not accessible at home
Not on the mobile device
Not Sexy

End Users Expect Modern Applications

• End User expect consumer Web 2.0 Experiences
at work

• End Users will find their own solutions if
applications are not updated

• Corporate IT must modernize or become
irrelevant

How modern are your applications?

• PSC’s experience is that once a business
application is put into use, it is rarely updated
• Minor changes made to support business
needs
• The more line of business the app is, the less
care it has gotten.
• Many companies using the same app since
late 90s / early 2000s with NO changes.
• Have you done an internal application audit?

Existing Domino Application Types

Documents & Enterprise Business
Discussions Applications Applications
40% of total apps 25% of total apps 35% of total apps
Based on Templates Highly transactional Mission Critical
that come with or huge volumes of Organization Unique
Domino data Heavy use of custom
Recommendation: Recommendation: workflow and/or
Move to standard Rebuild on top of security
platforms/apps Enterprise Java, Recommendation:
Update with new .NET or other Move to the web via
XPages Templates technology XPages
from IBM (2011)
Use third party
tool(s)
SmartCloud Engage
Other Offerings

Taken from PSC's Application Modernization White Paper and Presentations

Leveraging The Notes/Domino Platform

• Once you decide to stay on the Notes
Platform
• Maximize your investment in Lotus technology!
• Modernize your applications
• Make your users happy with appealing look-and-
feel of applications
• Develop once, use many times
• Extend your applications to the web and mobile
devices with XPages

Modern Notes/Domino Applications

Modern Notes apps have: Techniques used
• Appealing Web 2.0 front-end • Web 2.0 Tools
• Modern Business Processes • HTML
• JavaScript
• Standard Corporate Web • AJAX
Branding • Java Toolkits
• User Self Service • Sencha
• Auto / Self Updating • jQuery
• Works across platforms • XPages
• Windows / MAC / Linux • Mobile Platforms
• Works across devices • iOS
• Android
• Smart Phones
• Blackberry OS
• Tablets
• Blackberry Playbook
• Laptops
• Windows Phone 7
• Home Computers • Flash / Air

Why XPages?

• ‘Develop Once, Use Multiple Places’ is finally
reality
• Works in Notes Client, Browser, & Mobile
• User base can decide how they want to work,
where they want to work
• Corporate Web Branding easily applied
• Source Code Control (SVN, etc.)
• Most rapid updates of development tool in the
platform ever (ExtLib, etc.)

Why XPages?

Performance of modern web applications brought
to the platform
Notes Application XPages Application
• Opening on Server thru • Opening on Server thru
VPN VPN
• ~ 30 to 60 seconds • ~ 6 to 10 seconds
• Opening Replica • Opening Replica
• ~20 seconds • ~ 3 to 5 seconds
• Open in Web Browser
• ~ under 2 seconds

Why XPages?

• XPages is developer friendly
• Notes developers w/ web skills can transition
easily
• Web developers can pick up XPages with basic
Domino training
• New Hires / College Grads can pick up XPages
development with a week of training*
*results may vary

Samples of PSC’s
XPages Development

These are real world applications

App #1: Standard Notes
Document Library

App #1: Standard Notes Document
Library

• XPages Version

App #2: Notes Client Application

XPages Version

XPages Version Mobile Version

XPages Version

In Summer of 2010, IBM asked PSC
to review a Notes application and
compare modernizing the
application with both
XPages and Microsoft SharePoint.

This is the result of that effort.

Notes Client to XPages – PSC’s Process

1. Take an existing Notes Client Application
2. Catalog the Notes Client Assets
3. Create XPages Application
4. Create Custom Theme
5. Build Mobile Interface
6. Compare with SharePoint application

Existing Notes Application
Document Workflow App

Existing Application Details

• 1 User Form – Agreement
• 4 Dialogs
• 5 System Forms – Keywords, Lookups
• 30 User Views
• 17 System Views
• Workflow & Business Logic
• 20 Agents
• 2 Script Libraries
• Export to Excel for Reporting
• User Interface Elements

XPages Version

XPages Version - Mobile

• Uses the OpenNTF.org
Mobile Controls
Project
• Provides Custom UI for
iPhone and other
mobile devices

XPages User Interface Details

• Created a New XPages Interface
• Created Custom Theme with custom branding
and color scheme
• Only Interface Changes
• Home Page
• Document Workflow Form
• Views
• No changes to Workflow or Business Rules
• Used the XPages Mobile Controls on
OpenNTF.org for iPhone interface

XPages Development Details

• Notes:
• Custom Theme is a one time effort. Can be reused by all
future XPages Applications
• Mobile Controls were created as Custom Controls that can
be reused

Comparing XPages to SharePoint

• Same Notes Client application
• Document tasks to build feature comparable
SharePoint application
• Use SharePoint development best practices
that PSC uses with our customers
• Estimate development costs

SharePoint Development Details

• Create SharePoint Site
• Create Agreement Form & Dialogs
• Create Web Parts & Reports
• Create Keyword Lookup Lists
• Build Windows Workflows (not SharePoint Designer)
• Implement Security – Groups and Building Form Filters
• Build Excel Export
• Move Data using Third-Party Tool
• Create Master Page
• Create iPhone on top of SharePoint Mobile
Extension

SharePoint Development Estimates

SharePoint Development Estimates Notes

• PSC recommends Windows Workflow over
SharePoint Workflow using SharePoint Designer
due to it’s quality and support
• iPhone development would be ASP.NET
development talking to SharePoint Web Services
• Security would use Active Directory Groups and
function by applying Filters to parts of the Form
• Data Export using Third Party tools would include
documents, field data, and attachments
• Master Page Estimate includes colors, corporate
branding, logo, and simple menu changes

Estimates Side by Side

XPages Task Hrs. SharePoint Task Hrs.
XPages User Interface 64 SharePoint Site 4
Custom Theme 16 Main Form 24
Excel Export 8 Web Parts & Reports 16
Mobile XPage 16 Windows Workflow 24
Implement Security 40
Excel Export 8
Move Data 16
Create Master Page 16
Create iPhone Interface 40
Offline ??
Total 104 Total 188

Application Modernization in 2012

• Your users are demanding modern
applications in the workplace
• Smartphones and Tablets will force you to
embrace modern and consumer driven
development platforms and techniques
• XPages is ready to build real-world
production applications
• You don't have to migrate to get Modern
and Mobile

Application Modernization with PSC

• PSC views the process of
modernizing application
platforms from a holistic,
enterprise perspective.
Building from our Hub
Services, our AMC provides
extensive services in each
of three critical areas –
providing our clients with a
360o View of the process.

Your users will work with
applications that match the
experience they have at
home.

You have to decide if they
use your apps
or something else.

IBM's software portfolio provides a strong foundation for delivering Social
Business solutions and infrastructure

Enterprises are increasingly looking for a
mobile platform
IBM can deliver a complete suite of mobile
enterprise solutions

Extend business capabilities to
mobile devices
Transform and enable business
processes via mobile and social

IBM
Mobile Enterprise
Build mobile Solutions
applications and Manage mobile
sites devices and
Connect to, and applications
run enterprise Secure mobile
systems in support business
of mobile

Choice and flexiblity for devices

Work faster and smarter with embedded experiences
that reduce context switching and improve productivity

101

Risk Based Inspection +
Challenge: Capturing Asset Knowledge across a multi functional team
– The ABB RBI+© consultancy process is used by leading
process industry organisations to ensure the continued safe
operation of their plants.
Solution Description
– The XPages solution underpins a highly
collaborative process combining the
knowledge and experience of both the ABB
Consultants and the client operating teams.
Benefits:
– 30% reduction in time taken per study
– $3m + savings for ABB and their customers
– Visualises ABB’s RBI+© methodology
– Full fidelity Notes and browser functionality
allows seamless off-line working
– Deployable on premises using
IBM XWork Servers

Pathfinder: Client Services XPage Interface
Challenge: Client information managed in
multiple, independent Domino databases
– No one place to see entire client portfolio
– Excess navigation and data duplication
– Difficult to use and support

Solution Description: Single web interface
developed using XPages
– Single point of entry for all client information
– Client/Activity focused interface
– Complete relationship available in single UI

Benefits: Improved efficiency
– More time available to serve clients
– Improved coordination among providers
– More efficient service delivery
– Improved case management

i-Bank & Safebook. Raiffeisen Salzburg
Challenge: Modernize and “socialize” the i-Bank Banking Software
– Transforming CRM, Sales & Marketing processes
– Change Product Management by user involvement
– More flexibility in customer facing advisory processes
– Universal Banking Front-end, built on Domino XPages
– “i-Apps” with intelligent and compelling UI,
Dashboards, Follow objects, Activity Stream,
Produpedia etc., result in new user experience
Benefits:
– Enhanced service quality, better Marketing- &
Sales efficiency
– Embracing networks of people to create
new business value and opportunities
– Making better decisions, faster. Reduction of
process complexity and information overload.

Challenge: Analyze and deliver gigabytes of complex
data to thousands of customers reliably and securely
– 50+ GB of Data
– 300,000 + Records

– Notes/Domino and XPages
– Secure and easy entry of new data in Notes
– Efficient and safe storage of critical data
– Secure delivery on a subscription basis
via Xpages

Benefits:
– Performance
– Security “Notes and Domino enable entry, storage, and analysis of critical data securely and
easily, then easily deliver that data to customers on a subscription basis via a great
– Reliability
looking, high-performance Web site using XPages.” Brian Benz – Deloitte Recap LLC

Heart Failure Awareness
Business Challenge
& Web Shop
– Expand sales by establishing establishing a
portal heart failure and defibrillator products
– Target private, business and the public sector
– Built on Domino 8.5.2 and XPages
– Features a content management
system (CMS) and a web shop
– Integrates with existing product catalog,
CRM and ordering system which are all
Notes based applications
– Web shop integrates with 3rd party payment
card gateway to off-load PCI compliance
Benefits
– Provides way to raise awareness on heart failure
and increase revenue thru Web commerce
– Integrates with existing Notes/Domino based applications

Smart Government: DLR Rhein Hessen-Nahe-
Hunsrueck Germany
DIENSTLEISTUNGSZENTRUM LAENDLICHER RAUM (DLR)RHEINHESSEN-NAHE-HUNSRUECK
Business Challenge
 Eco-Farming where Better Research = Better Wine
 Partnership between government and local businesses
– Environmental friendly agricultural production processes
– Pilot operations for cultivation of vine-grapes
– Sharing research, statistics and first-hand experience
– Accelerate advances in horticulture
 Sharing of information across 350
users / 20 locations
– Consolidation of disparate
data / applications on Domino
– XPages enable web access to the
data by role / by location
Benefits
 From prototype to production in 6 months
– Reducing the amount of time to find
location specific information by 50%
– Eliminating unwanted / unneeded information reduces search time by 75%

Modelleisenbahn
Keeps track of customer signals with IBM Lotus Notes® and Domino®

Business Challenge “This CRM solution from
– Model railway manufacturer Modelleisenbahn wanted to capture more COC IT-Services proves the
detailed information about its sales team’s interactions with customers to utility of IBM Lotus Notes and
enhance sales management and provide a platform for analytics. The Domino as a platform for
company also wanted to find a way to give travelling sales staff instant applications that can help
access to daily sales data. deliver real business value.”
Solution Description — Wilfried Kreuzbauer, Head of IT at
– CRM solution based on the company’s existing IBM Lotus Notes and Modelleisenbahn GmbH
Domino platform, and integrated with its Infor ERP Baan solution. The
solution leverages XPages to provide a rich and flexible interface,
accessible from the Lotus Notes client or any standard web browser. Solution components:
Benefits IBM Lotus Notes and Domino
– All customer interactions – whether face-to-face or by phone or email – are
logged in a single system, enabling managers to gain a comprehensive
overview of sales activity.
– Field sales staff can instantly access current sales data, helping them
prepare more effectively for customer meetings and maximise revenues.
– Office-based staff should be able to spend less time dealing with inquiries
from sales staff, helping them focus on more productive tasks. LOP14217-ATEN-00 (September 2010)

Next steps for Notes/Domino developers

• Learn to use XPages
• It is the strategic direction for N/D application development
• Start from http://xpages.info
• Download ready-to-use libraries and components from
openNTF.org
• XPages Extension Library, Mobile controls, Connections components...
• Invest into the new technology trends
• HTML5, CSS
• Mobile platforms
• JavaScript, Dojo
• Gadgets, iWidgets, OpenSocial

More next steps....

• Start to use Java pervasively
• XPages business logic, agents...

• Discover the power and flexibility of OSGi
• Java tasklets from openNTF, XPages Extensibility API

• Join the IBM Social Business Toolkit Community
• https://greenhouse.lotus.com/communities/community/ibmsocialbusinesstoolkit

• Download the Social Enabler Project
• http://socialenabler.openntf.org/

XPages Jumpstart for Notes Developers

1) XPages Books
1) Click books  for links to purchase page
2) Follow the Podcasts
1) http://notesin9.com
2) http://thexcast.net
3) Work thru Declan Lynch's XPages
Tutorial:
1) http://www.qtzar.com/learning-xpages/
4) Xpages.info for all the information,
videos, and more
5) OpenNTF.org
1) Extension Library Download
2) Lots of projects

Summary

• Social Business applications build on our heritage...
• ...but Social Business today demands new types of applications
• Beyond the firewall
• Systems of systems
• Both Cloud and on-premises
• The IBM Social Business Framework enables IBM customers and
partners to capitalize on Social Business opportunities
• All IBM collaboration products are part of the framework
• Big opportunities for general web developers and established Lotus developers, building
on their existing skills
• The new IBM Social Business Toolkit are planned to enable a new class
of unified social capabilities based on the latest born-on-the web open
standards
• Consistent extensibility across products, deployment models and user experiences
• Easy to get started with today's products and cloud developer options

Some Additional Resources

• DeveloperWorks
• http://www.ibm.com/developerworks/
• http://www.ibm.com/developerworks/lotus/community/wikis.html
• Greenhouse
• https://greenhouse.lotus.com
• openNTF.org
• http://www.openntf.org
• xpages.info
• http://xpages.info/XPagesHome.nsf/Home.xsp
• Videos – Youtube, VideoFest...
• https://greenhouse.lotus.com/wikis/home?lang=en#/wiki/W6696b8ac7465_4a5f
_9327_94f1a5d82132/page/VideoFest
• Resources also provided by the community
• http://xpages.tv/, http://xpagesblog.com/...

Questions and Your Feedback

How to reach John: How to reach tall John:

John Head John Beck
jhead@psclistens.com john_beck@us.ibm.com
www.johndavidhead.com Twitter.com/jhnbck
www.pscgroup.com LinkedIN.com/in/jhnbck
Facebook.com/johndhead
Twitter.com/johnhead
LinkedIN.com/in/johndhead
Slideshare.com/johnhead
Youtube.com/johnhead

IBM Lotus Notes/Domino Application Development Competitive Advantage : The Social Business Edition (MWLUG Edition)

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