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A Roadmap for Mass
Adoption of e-
Payment Services in
the Philippines
John Owens
@jvowens
Philippines: First to Offer Mobile E-
Money Enabled Loan Payments in 2005
Global State of Mobile E-Money
Source: Betty Wilkinson, ADB
E-Money Driving Financial Inclusion
There are now more than 18 countries where e-money
accounts and the use of agents are having a dramatic
impact on financial inclusion.
• Access
– Ease of account opening (tiered KYC), sufficient access points,
interoperability, and availability of services
• Usage
– Digital / mobile literacy, use cases, business value
proposition, e-payment ecosystems
• Quality of Services
– Excellent customer-centric services, trust, security and
consumer protection
Keys to e-Money &
e-Payment Adoption
AFI | Alliance for Financial Inclusion
Mobile E-Money Supporting
Financial Inclusion in Other Ways
2012
2006 13%
29%20 Million
bank accounts
4 Million
bank accounts
24 Million
registered mobile money users
Percentage of adults using a bank account in Ke
CBA Leveraging
Mobile E-Money
A Roadmap for Mass Adoption of e-Payments in the Philippines
Source: John V. Owens, Alliance for Financial Inclusion
No. E-Money Access Points per 10,000 adults (≥15 yrs)
TZ 61
KY 49
PK 17
BD 17
PH < 2
Access Points are key for e-money accounts
Role of Agents /
Financial Touch Points
Source: MicroSave
Electronic Money, Prepaid Accounts, Online &
Mobile Payment Systems
Current State of e-Money /
e-Payments in the Philippines
Current State of e-Money /
e-Payments in the Philippines
Current State of e-Money /
e-Payments in the Philippines
Current State of e-Money /
e-Payments in the Philippines
• Stakeholders
– Government of the Philippines – national and local
– Banks, MFIs, Cooperatives, EMIs, Other Financial Service
Providers, Payment Service Providers
– Private sector (Large Companies, E-Commerce, FMCGs, QSRs,
SMEs)
– Consumers
• Level of Services
– Agents - CICO
– Bills Payments
– Payroll
– Mobile e-money
– e-Money
– Payment Service Providers - e-Commerce
Objective: Financial inclusion deepened resulting from an
increase of e-Payments adoption, use, and development
• Widespread e-Payment adoption and use by individual
constituents/consumers, government, and businesses
• Supportive regulatory environment for e-Payment
development (e.g. National Retail Payments System)
• Improved transparency and accountability in government
transactions
• Increased efficiency and profitability in business
transactions
• e-Payment ecosystem poised for continued growth and
innovation
E-PESO Vision and Objectives
Benefits of
e-Payment Adoption
• Cost Savings
– Diminishes the direct / indirect costs associated with physical cash-
handling
and in-kind goods distribution
• Transparency
– Increases accountability and tracking of financial flows, resulting in
less fraud
• Speed & Security
– Generally faster and safer means of delivery of funds with e-Payment
receipts
• Financial Inclusion
– Creates opportunities for financial access and affordability for those
formerly excluded from formal financial systems
• New Market Access & Economic Development
– Opens doors to fee - for - service business models in previouslySource: Better Than Cash Alliance
• A prime opportunity now being driven by Government
shifting to e-payments (disbursements & collections)
• Support by policy makers from the BSP to DTI to
support an appropriate regulatory & policy enabling
environment
• Convergence of players from banks, telecoms, e-money
issuers, payment service providers, e-commerce
players, transport operators
Addressing Access Issues
Use Cases –
Shared Agent Networks
Source: MicroSave
Supporting an
e-Payment Ecosystem
• Support for an inclusive e-
Payment system
• Expand e-Payment
infrastructure (online payments,
mPOS, NFC technology, agent
network models)
• Promote interoperability across
e-Payment instruments,
mechanisms, and channels
• Support BSP as it leads the
development of a National
Retail Payments System
• Ensure security, consumer
AFI | Alliance for Financial Inclusion
Convergence & Interoperability
will Drive e-Payment Adoption
E-Payments
One Stop Shop Portal for
e-Payments
ONE STOP SHOP
e-Payments
Ecosystem
in the Philippines
Opportunities
for
Government
(National,
LGUs)
Opportunities
for the Private
Sector
(Businesses)
Regulations &
Policy Updates
Banks, EMIs,
Payment Service
Providers
Use Cases –
Building an
e-Payment
Ecosystem
E-
commerce
Interested in supporting the One Stop Shop for e-
Payments?
Let us know by
taking the survey!
Thank you
For more information, please contact:
Mr. John Owens
Email: jowens@epeso.org.ph
Follow us on twitter:
@PaymentsPH

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A Roadmap for Mass Adoption of e-Payments in the Philippines

  • 1. A Roadmap for Mass Adoption of e- Payment Services in the Philippines John Owens @jvowens
  • 2. Philippines: First to Offer Mobile E- Money Enabled Loan Payments in 2005
  • 3. Global State of Mobile E-Money Source: Betty Wilkinson, ADB
  • 4. E-Money Driving Financial Inclusion There are now more than 18 countries where e-money accounts and the use of agents are having a dramatic impact on financial inclusion.
  • 5. • Access – Ease of account opening (tiered KYC), sufficient access points, interoperability, and availability of services • Usage – Digital / mobile literacy, use cases, business value proposition, e-payment ecosystems • Quality of Services – Excellent customer-centric services, trust, security and consumer protection Keys to e-Money & e-Payment Adoption
  • 6. AFI | Alliance for Financial Inclusion Mobile E-Money Supporting Financial Inclusion in Other Ways 2012 2006 13% 29%20 Million bank accounts 4 Million bank accounts 24 Million registered mobile money users Percentage of adults using a bank account in Ke
  • 9. Source: John V. Owens, Alliance for Financial Inclusion No. E-Money Access Points per 10,000 adults (≥15 yrs) TZ 61 KY 49 PK 17 BD 17 PH < 2 Access Points are key for e-money accounts
  • 10. Role of Agents / Financial Touch Points Source: MicroSave
  • 11. Electronic Money, Prepaid Accounts, Online & Mobile Payment Systems Current State of e-Money / e-Payments in the Philippines
  • 12. Current State of e-Money / e-Payments in the Philippines
  • 13. Current State of e-Money / e-Payments in the Philippines
  • 14. Current State of e-Money / e-Payments in the Philippines • Stakeholders – Government of the Philippines – national and local – Banks, MFIs, Cooperatives, EMIs, Other Financial Service Providers, Payment Service Providers – Private sector (Large Companies, E-Commerce, FMCGs, QSRs, SMEs) – Consumers • Level of Services – Agents - CICO – Bills Payments – Payroll – Mobile e-money – e-Money – Payment Service Providers - e-Commerce
  • 15. Objective: Financial inclusion deepened resulting from an increase of e-Payments adoption, use, and development • Widespread e-Payment adoption and use by individual constituents/consumers, government, and businesses • Supportive regulatory environment for e-Payment development (e.g. National Retail Payments System) • Improved transparency and accountability in government transactions • Increased efficiency and profitability in business transactions • e-Payment ecosystem poised for continued growth and innovation E-PESO Vision and Objectives
  • 16. Benefits of e-Payment Adoption • Cost Savings – Diminishes the direct / indirect costs associated with physical cash- handling and in-kind goods distribution • Transparency – Increases accountability and tracking of financial flows, resulting in less fraud • Speed & Security – Generally faster and safer means of delivery of funds with e-Payment receipts • Financial Inclusion – Creates opportunities for financial access and affordability for those formerly excluded from formal financial systems • New Market Access & Economic Development – Opens doors to fee - for - service business models in previouslySource: Better Than Cash Alliance
  • 17. • A prime opportunity now being driven by Government shifting to e-payments (disbursements & collections) • Support by policy makers from the BSP to DTI to support an appropriate regulatory & policy enabling environment • Convergence of players from banks, telecoms, e-money issuers, payment service providers, e-commerce players, transport operators Addressing Access Issues
  • 18. Use Cases – Shared Agent Networks Source: MicroSave
  • 19. Supporting an e-Payment Ecosystem • Support for an inclusive e- Payment system • Expand e-Payment infrastructure (online payments, mPOS, NFC technology, agent network models) • Promote interoperability across e-Payment instruments, mechanisms, and channels • Support BSP as it leads the development of a National Retail Payments System • Ensure security, consumer
  • 20. AFI | Alliance for Financial Inclusion Convergence & Interoperability will Drive e-Payment Adoption E-Payments
  • 21. One Stop Shop Portal for e-Payments ONE STOP SHOP e-Payments Ecosystem in the Philippines Opportunities for Government (National, LGUs) Opportunities for the Private Sector (Businesses) Regulations & Policy Updates Banks, EMIs, Payment Service Providers Use Cases – Building an e-Payment Ecosystem E- commerce
  • 22. Interested in supporting the One Stop Shop for e- Payments? Let us know by taking the survey!
  • 23. Thank you For more information, please contact: Mr. John Owens Email: jowens@epeso.org.ph Follow us on twitter: @PaymentsPH

Editor's Notes

  1. By adopting e-payments, your organization can derive a variety benefits: Improved cost savings and efficiency Increased transparency Reduced security risks to program staff and participants Improved access to financial services for your payment recipients Improved access to a growing ecosystem of value-added and business services for your payment recipients
  2. By adopting e-payments, your organization can derive a variety benefits: Improved cost savings and efficiency Increased transparency Reduced security risks to program staff and participants Improved access to financial services for your payment recipients Improved access to a growing ecosystem of value-added and business services for your payment recipients
  3. Vision: Financial inclusion expanded as a result of the electronic payment adoption and use. Objectives of E-PESO: Support the development of an inclusive, interoperable electronic retail payment system that improves access to financial services for the poor. Promote widespread e-payment adoption and use by individual consumers, businesses, and government Supportive regulatory environment for e-payment development (e.g. National Retail Payments System) Improved transparency and accountability in government transactions Sustainability: E-payments ecosystem poised for continued growth and innovation. Our goal is to support the Philippines to reach a “tipping point” in e-payment adoption. Currently, e-payment usage is around 1%. Our hypothesis is that if we get the system to 20% that e-payment use will become a “norm” within the Philippines. Reaching this scale will also stimulate private sector investment and something that the market carries forward. The E-PESO project is rooted in diffusions of innovation theory that is based on extensive research regarding how and why people embrace new technologies. When a technology reaches the 20-30% adoption mark, you begin to see exponential growth in use
  4. Source: CGAP National Retail Payment Systems: We will continue to support GPH’s efforts to establish an inclusive and interoperable National Retail Payments System that is covered by appropriate payments system legislation. Ultimately, a well-crafted National Payments System Act will institutionalize industry reform efforts and insure that adequate legal protection is available for all participants in the payments industry.
  5. http://mens-news.com/2012/06/research-says-cell-phones-may-make-men-sterile-cause-cancer/
  6. References 1 2009 BSP Consumer Finance Survey 2 Financial Inclusion in the Philippines. BSP. 2013. 3 2012 Mobile Southeast Asia Report 4 Less than 35% based on Demand Study of Domestic Payments by BFA in 2010. 5 Demand Study of Domestic Payments. BFA. 2010.