Why is embedding web accessibility into your organisation's culture and processes so important? And what do organisations who have done this using BS 8878 say are the benefits? In this presentation Jonathan Hassell, the Standard's lead-author, answers these questions and poses one of his own: should BS 8878 become an International Standard, and if so, how?
28. Use by SME disability/accessibility service providers
“As a small organisation whose prime purpose is to promote
accessibility, we decided to design and build our own website using
BS8878 to guide us.
The biggest hurdle was where to actually start. Luckily Jonathan
Hassell provided us with the answers we needed during a training
session he gave to one of our clients who has also decided to work
towards conformance with the Standard. And once we started, we
found it relatively easy to move forwards ”
Cam Nicholl, Director of Sales & Service Development, DAC
29. “Organisations are now coming to AbilityNet with a clearer
perspective on what is involved in inclusive design, and with an
appreciation that accessibility isn’t just a bolt-on component that all
too often drops off when the wrong decisions have been made.
We’ve also heard fewer horror-stories of design briefs that have been
short on detail when it comes to specifying accessibility, which often
leads to a long battle to achieve it – a battle which isn’t always won. “
Robin Christopherson, Head of Digital Inclusion, AbilityNet
Use by larger disability/accessibility service providers
30. “Our students use BSS8878 as a framework in assignments such as
improving the accessibility of a real website linking a group of older
people in the UK to groups in three other countries.
The Standard guides them in identifying the specific needs of older
people through inclusive design and develops their problem solving
skills by requiring them to prepare design briefs which prioritise
solutions that would work for everyone.”
Suzette Keith, Tutor MSc Digital Inclusion, Middlesex University
Use in inclusive design courses & training
31. “The majority of people involved in procuring web and app design
services (or responsible for internal legislative compliance) will find
BS8878 a far more accessible document than the W3C's technical
guidelines, and provides a framework that goes beyond a list of
technical design requirements.
BS8878 emphasises, and this is important, that simply complying with
the WCAG guidelines is unlikely to meet the requirements of the
Equality Act. As BS8878 explains, organisations can't simply carry out
an automated tick box check of the HTML, but instead need to user
test the site or app itself to ensure that it actually is accessible.” “
Martin Sloan, Legal Associate in the Technology, Information and
Outsourcing Group at Brodies LLP
Recommendation by legal services
33. Royal Mail
BS 8878 in action
Rob Wemyss
Head of Accessibility
Royal Mail Group
34. 34
Royal Mail Group
• We are the sole provider of the UK‟s Universal Postal
Service
• We reach everyone in the UK through our mails, Post Office
and parcels business
• BS 8878 is an integral part of our web accessibility strategy
• BS 8878 has given us the framework to help reduce
costs and improve the quality when delivering
accessible web products for our customers
35. 35
How we have used BS 8878
• Additional framework to existing accessibility process
• Added value by getting focus on accessibility early
• Helps project stakeholders understand our accessibility
requirements
• Used as gating process for suppliers
• Gets planning for testing in early
• Great framework for documenting important decisions
throughout the project lifecycle
36. 36
Helping deliver projects
• Used to deliver new redesign of Royal Mail website from the
ground up
• Includes updated user journeys based on extensive
research into how our customers use the web
• Detailed personalisation of content based on personas
• Principles behind 8878 are perfect for this
• Also used on smaller BAU projects to help deliver the best
possible products for customers
37. 37
Does it help?
• Yes… helps shake out the decisions and makes risk visible for
evaluation at all stages
• Makes it easier when dealing with multiple stakeholders
• Gives structure to accessibility discussions – especially remediation
ones when procured products do not meet standards
• Used to help educate 20+ suppliers
• Makes more sense to suppliers than rules of WCAG as they get the
value of usability so accessibility doesn‟t feel like a spanner in the works
• Accepts deficiencies are likely on launch, but makes them clear for
future planning…
38. 38
Room for improvement
• Documentation can be time consuming
• Need a way to input information collaboratively
• Dashboard to help people engage with the information in
the document
• Suppliers not always aware of BS 8878
• £100 for a document is a barrier for smaller suppliers
• Need for a “lite version” of standard with simple
explanations to give suppliers the appetite to want to read it
39. 39
Should it be an International Standard?
• Don‟t see any reason why not
• It combines accessibility, usability and quality of delivering a
project – which is the same requirement all over the world
• Technology is delivered globally,
so an international standard would help with procurement
• „Technically accessible‟ technology can sometimes miss the
mark – understanding how users will use technology
is what it‟s all about
46. Strategic IT Accessibility: Enabling the Organization
About the book
• Approaches IT accessibility holistically
• Deals with “organizational enablement” vs. “technical enablement”
• Discusses the why‟s and how‟s of integrating IT accessibility into relevant areas of
an organization where it plays a role
• Includes realistic scenarios
• Targeted at diverse audience of leaders and consultants
– Corporate executives or agency heads
– CIOs and other executive-level IT
positions
– Development executives
– Strategic planners
– Project managers
– Human resources executives and top-level mgt.
– Corporate and governmental legal professionals
– Communications professionals at all levels
– Public and private-sector consultants / business-
services
– Education management for K-12 and universities
About the author
• Managed IBM‟s Corporate Accessibility Compliance and Consulting team
• Now serves as Statewide Electronic and Information Coordinator for the Texas
• 18 years in R&D management at IBM
– Hardware (industrial design, graphic design, human factors, usability)
– Software (operating system GUI design and development, system usability)
• Author website: strategicaccessibility.com
Personalisation of content for particular customers to get them to the RM products which are appropriate for them
technically accessible software can miss the mark, no matter how complete the VPAT – understanding how users will use it is what it’s all aboutso 8878 helps on the procurement (specifying the usability as well as accessibility) and also as a framework for planning the remediation of products which aren’t yet at the required level