2. I’d like to talk about
‣ Background
‣ What we needed to understand before we
could do anything
‣ What we’ve implemented
3. Before I begin
‣ We’ve been working on this over a year and we
are still figuring it out
‣ It is amore a change in a way of thinking then it
is a set of tools
‣ It requires a lot of work to unlearn a way of
thinking
‣ It requires a lot of work to do something non
standard
10. 5 things we needed to
understand
‣ Price vs Cost
‣ Discovering our incentives
‣ Efficiency vs. Effectiveness
‣ What clients are buying
‣ How clients perceive us
19. 5 things we are doing
1.Make pricing a skill
2.Move from deliverables to outcomes
3.Be creative in how we get compensated for
what we do
4.Present options to clients to understand what
they value
5.Get better at understanding the value we create