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Death by Bad Design
- 1. Healthdesignby.us Joyce Lee, MD, MPH, Doctor as Designer Twitter: @healthbyus @joyclee #makehealth #DplusB Death by Bad Design?
- 2. I/we have no ties to any pharmaceutical companies
- 3. #subliminalmessage #shamelessplug Follow me on Twitter @joyclee #makehealth #DplusB
- 4. “Learning to design is learning to see” -Oliver Reichenstein #makehealth #DplusB
- 6. Karen Farris Janice Stumpf Cesar Alaniz Mike Dorsch D + B #makehealth #DplusB
- 8. MD to Patient Passive Solitary #makehealth #DplusB
- 11. Come to the We #makehealth Fest August 2015! #makehealth #DplusB
- 15. The needle is opposite to the cap, which is counter- intuitive Epipen Design Flaw #makehealth #DplusB
- 16. Life or death is stressful! Don’t make me think! #makehealth #DplusB
- 17. >15,000 Unintentional injections from Epi-Pens in the US between 1994-2007 There were #makehealth #DplusB
- 18. It’s an awkward size, & doesn’t fit in your pockets Design Flaw #makehealth #DplusB
- 21. Whoa the cap & needle are at the same end! #makehealth #DplusB
- 22. It tells you what to do! #makehealth #DplusB
- 23. It’s thinner and shorter & fits in your pocket! #makehealth #DplusB
- 24. “Bad Design Causes Injury” “Good Design Saves Lives!” “Aesthetics Do Matter for Health” Design Insights #makehealth #DplusB
- 25. Sicherer, 2011 “patients often forget [the device], allow it to expire” “Children had only used their EpiPen device in 29% of recurrent anaphylaxis reactions. This is perhaps unsurprising because a fear of needles/injections is common” “patients frequently do not understand how and when to use [the epi-pen].” #makehealth #DplusB
- 26. Sicherer, 2011 “patients often forget [the device], allow it to expire” “Children had only used their EpiPen device in 29% of recurrent anaphylaxis reactions. This is perhaps unsurprising because a fear of needles/injections is common” “patients frequently do not understand how and when to use [the epi-pen].” Blaming the Patient #makehealth #DplusB
- 28. Patient problems are really design problems Joyce Lee, MD Medical Designer #makehealth #DplusB
- 29. Fix the design, and it’s no longer the patient’s problem Joyce Lee, MD Medical Designer #makehealth #DplusB
- 33. The most common cause of Acute Liver Failure in the US #makehealth #DplusB
- 34. Ingredient in over 600 prescription and non-prescription medications #makehealth #DplusB
- 42. The most frequently used medication in the US: 23% of individuals using the drug weekly #makehealth #DplusB
- 43. Unintentional overdoses account for 15% of cases of acute liver failure #makehealth #DplusB
- 44. Who is at risk? Kids: teething, fever, cold & flu Younger women: menstrual, migraine, muscle pain Pts w/ chronic pain: high doses & multiple acetaminophen-containing meds Alcoholics: lower threshold for toxicity #makehealth #DplusB
- 45. 44% and 48% of adults incorrectly measured children and infant liquid doses, respectively. #makehealth #DplusB
- 46. 85% of 16-23 year olds are unable to interpret labeled dosage information correctly #makehealth #DplusB
- 47. One-third are either unsure of the maximum dose or unsure if a maximum dose exists. #makehealth #DplusB
- 48. Just 35% of surveyed adults are aware of the potential for liver toxicity.
- 64. Empathy PrototypeDefine Ideate Test #makehealth #DplusB
- 65. Empathy Understand a problem before solving it
- 68. Prototype Sketch, draw, glue, code #makehealth #DplusB
- 69. Test Iterative Feedback from User #makehealth #DplusB
- 71. Patients/Clients YOU ARE THE EXPERT We are here to serve you If you are uncomfortable, say so Walk away if you need to Have fun! #makehealth #DplusB
- 72. The rest of the team RESPECT THE EXPERTS Respect privacy Listen Have fun! #makehealth #DplusB
- 73. Defer Judgment One conversation at a time Go for volume Be visual Build on the ideas of others Stay on topic Encourage wild ideas Everyone #makehealth #DplusB
- 74. YOU are the center of the healthcare universe Experts/Designers #makehealth #DplusB
- 75. Experts/Designers We want you to talk about YOUR experience We want to design for YOU Don’t generalize to all patients #makehealth #DplusB
- 76. Everyone Defer Judgment One conversation at a time Go for volume Be visual Build on the ideas of others Stay on topic Have Fun! #makehealth #DplusB
- 78. Empathy PrototypeDefine Ideate Test #makehealth #DplusB
- 79. Empathy Open ended questions (Who? What? When? Where? How? Why?) Be quiet and listen Encourage expert to talk more Dive Deeper Explode out/record problems Assign a scribe! #makehealth #DplusB
- 80. Define User-defined problem Of the problems identified, narrow to one: “How might we…” #makehealth #DplusB
- 81. Ideate Explode out/record as many ideas as possible (50+) Be visual Build on the ideas of others Wild ideas! #makehealth #DplusB
- 82. Prototype Prototype, test and refine and be ready to present #makehealth #DplusB
- 83. Test Iterative Feedback from User #makehealth #DplusB
- 95. The Report Card http://goo.gl/Tt9C71 #makehealth #DplusB
- 97. US Income Tax Form Before http://goo.gl/GtKEfC #makehealth #DplusB
- 98. US Income Tax Form After http://goo.gl/GtKEfC #makehealth #DplusB
- 99. Medical Records http://goo.gl/vdTPTF #makehealth #DplusB
- 100. #makehealth #DplusB By B the Designer
- 101. #makehealth #DplusB By B the Designer