Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Death by Bad Design

334 views

Published on

Slides for our healthdesignby.us workshop with the Ross Design and Business Club!
http://tylenolhacking.splashthat.com/
#DplusB @Ross_DnB @healthbyus #makehealth

Published in: Health & Medicine
  • Login to see the comments

Death by Bad Design

  1. 1. Healthdesignby.us Joyce Lee, MD, MPH, Doctor as Designer Twitter: @healthbyus @joyclee #makehealth #DplusB Death by Bad Design?
  2. 2. I/we have no ties to any pharmaceutical companies
  3. 3. #subliminalmessage #shamelessplug Follow me on Twitter @joyclee #makehealth #DplusB
  4. 4. “Learning to design is learning to see” -Oliver Reichenstein #makehealth #DplusB
  5. 5. HealthDesignBy.Us Twitter: @healthbyus FB: healthdesignby.us #makehealth #makehealth #DplusB
  6. 6. Karen Farris Janice Stumpf Cesar Alaniz Mike Dorsch D + B #makehealth #DplusB
  7. 7. Patient-centered Participatory Design #makehealth #DplusB
  8. 8. MD to Patient Passive Solitary #makehealth #DplusB
  9. 9. Patient to Patient Active Collaborative #makehealth #DplusB
  10. 10. #makehealth #DplusB
  11. 11. Come to the We #makehealth Fest August 2015! #makehealth #DplusB
  12. 12. #design #suckiness #makehealth #DplusB
  13. 13. #makehealth #DplusB
  14. 14. “B” #makehealth #DplusB
  15. 15. The needle is opposite to the cap, which is counter- intuitive Epipen Design Flaw #makehealth #DplusB
  16. 16. Life or death is stressful! Don’t make me think! #makehealth #DplusB
  17. 17. >15,000 Unintentional injections from Epi-Pens in the US between 1994-2007 There were #makehealth #DplusB
  18. 18. It’s an awkward size, & doesn’t fit in your pockets Design Flaw #makehealth #DplusB
  19. 19. #makehealth #DplusB
  20. 20. #makehealth #DplusB
  21. 21. Whoa the cap & needle are at the same end! #makehealth #DplusB
  22. 22. It tells you what to do! #makehealth #DplusB
  23. 23. It’s thinner and shorter & fits in your pocket! #makehealth #DplusB
  24. 24. “Bad Design Causes Injury” “Good Design Saves Lives!” “Aesthetics Do Matter for Health” Design Insights #makehealth #DplusB
  25. 25. Sicherer, 2011 “patients often forget [the device], allow it to expire” “Children had only used their EpiPen device in 29% of recurrent anaphylaxis reactions. This is perhaps unsurprising because a fear of needles/injections is common” “patients frequently do not understand how and when to use [the epi-pen].” #makehealth #DplusB
  26. 26. Sicherer, 2011 “patients often forget [the device], allow it to expire” “Children had only used their EpiPen device in 29% of recurrent anaphylaxis reactions. This is perhaps unsurprising because a fear of needles/injections is common” “patients frequently do not understand how and when to use [the epi-pen].” Blaming the Patient #makehealth #DplusB
  27. 27. #makehealth #DplusB
  28. 28. Patient problems are really design problems Joyce Lee, MD Medical Designer #makehealth #DplusB
  29. 29. Fix the design, and it’s no longer the patient’s problem Joyce Lee, MD Medical Designer #makehealth #DplusB
  30. 30. #makehealth #DplusB
  31. 31. #makehealth #DplusB
  32. 32. Acetaminophen (Tylenol) #makehealth #DplusB
  33. 33. The most common cause of Acute Liver Failure in the US #makehealth #DplusB
  34. 34. Ingredient in over 600 prescription and non-prescription medications #makehealth #DplusB
  35. 35. #makehealth #DplusB
  36. 36. #makehealth #DplusB
  37. 37. #makehealth #DplusB
  38. 38. #makehealth #DplusB
  39. 39. #makehealth #DplusB
  40. 40. #makehealth #DplusB
  41. 41. The most frequently used medication in the US: 23% of individuals using the drug weekly #makehealth #DplusB
  42. 42. Unintentional overdoses account for 15% of cases of acute liver failure #makehealth #DplusB
  43. 43. Who is at risk? Kids: teething, fever, cold & flu Younger women: menstrual, migraine, muscle pain Pts w/ chronic pain: high doses & multiple acetaminophen-containing meds Alcoholics: lower threshold for toxicity #makehealth #DplusB
  44. 44. 44% and 48% of adults incorrectly measured children and infant liquid doses, respectively. #makehealth #DplusB
  45. 45. 85% of 16-23 year olds are unable to interpret labeled dosage information correctly #makehealth #DplusB
  46. 46. One-third are either unsure of the maximum dose or unsure if a maximum dose exists. #makehealth #DplusB
  47. 47. Just 35% of surveyed adults are aware of the potential for liver toxicity.
  48. 48. APAP??? #makehealth #DplusB
  49. 49. #makehealth #DplusB
  50. 50. #makehealth #DplusB
  51. 51. #makehealth #DplusB
  52. 52. #makehealth #DplusB
  53. 53. #makehealth #DplusB
  54. 54. #makehealth #DplusB
  55. 55. #makehealth #DplusB
  56. 56. #makehealth #DplusB
  57. 57. #makehealth #DplusB
  58. 58. #makehealth #DplusB
  59. 59. #makehealth #DplusB
  60. 60. #makehealth #DplusB
  61. 61. Human-Centered Design Thinking User-Centered Problem Solving #makehealth #DplusB
  62. 62. Patient-Centered Design Thinking Participatory Problem Solving #makehealth #DplusB
  63. 63. Empathy PrototypeDefine Ideate Test #makehealth #DplusB
  64. 64. Empathy Understand a problem before solving it
  65. 65. Define Patient-defined problem #makehealth #DplusB
  66. 66. Ideate Collaborative, creative brainstorming #makehealth #DplusB
  67. 67. Prototype Sketch, draw, glue, code #makehealth #DplusB
  68. 68. Test Iterative Feedback from User #makehealth #DplusB
  69. 69. Ground Rules #makehealth #DplusB
  70. 70. Patients/Clients YOU ARE THE EXPERT We are here to serve you If you are uncomfortable, say so Walk away if you need to Have fun! #makehealth #DplusB
  71. 71. The rest of the team RESPECT THE EXPERTS Respect privacy Listen Have fun! #makehealth #DplusB
  72. 72. Defer Judgment One conversation at a time Go for volume Be visual Build on the ideas of others Stay on topic Encourage wild ideas Everyone #makehealth #DplusB
  73. 73. YOU are the center of the healthcare universe Experts/Designers #makehealth #DplusB
  74. 74. Experts/Designers We want you to talk about YOUR experience We want to design for YOU Don’t generalize to all patients #makehealth #DplusB
  75. 75. Everyone Defer Judgment One conversation at a time Go for volume Be visual Build on the ideas of others Stay on topic Have Fun! #makehealth #DplusB
  76. 76. #makehealth #DplusB
  77. 77. Empathy PrototypeDefine Ideate Test #makehealth #DplusB
  78. 78. Empathy Open ended questions (Who? What? When? Where? How? Why?) Be quiet and listen Encourage expert to talk more Dive Deeper Explode out/record problems Assign a scribe! #makehealth #DplusB
  79. 79. Define User-defined problem Of the problems identified, narrow to one: “How might we…” #makehealth #DplusB
  80. 80. Ideate Explode out/record as many ideas as possible (50+) Be visual Build on the ideas of others Wild ideas! #makehealth #DplusB
  81. 81. Prototype Prototype, test and refine and be ready to present #makehealth #DplusB
  82. 82. Test Iterative Feedback from User #makehealth #DplusB
  83. 83. #makehealth #DplusB
  84. 84. #makehealth #DplusB
  85. 85. https://www.pillpack.com/ #makehealth #DplusB
  86. 86. #makehealth #DplusB
  87. 87. #makehealth #DplusB
  88. 88. #makehealth #DplusB
  89. 89. http://goo.gl/Tt9C71 #makehealth #DplusB
  90. 90. http://buff.ly/1A2KbKG #makehealth #DplusB
  91. 91. #makehealth #DplusB
  92. 92. http://goo.gl/ALzA7G #makehealth #DplusB
  93. 93. The Ballot http://goo.gl/ALzA7G #makehealth #DplusB
  94. 94. The Report Card http://goo.gl/Tt9C71 #makehealth #DplusB
  95. 95. Mortgage Forms http://goo.gl/jLpAoH #makehealth #DplusB
  96. 96. US Income Tax Form Before http://goo.gl/GtKEfC #makehealth #DplusB
  97. 97. US Income Tax Form After http://goo.gl/GtKEfC #makehealth #DplusB
  98. 98. Medical Records http://goo.gl/vdTPTF #makehealth #DplusB
  99. 99. #makehealth #DplusB By B the Designer
  100. 100. #makehealth #DplusB By B the Designer

×