This presentation is for for students, professionals and entrepreneurs to improve their soft skills. This is basic orientation in each area of soft skills. Trainers can use this presentation to build their content and span. Keep visiting the page for each area of soft skill in future.

1. to
for students, professionals and entrepreneurs
J Ravi Shanker
Soft skills are personal attributes that enhance an individual's
interactions, career prospect and productivity

2. note…
J Ravi Shanker
This presentation is made for youngsters who want to
progress and make a statement of their own in this
competitive world. It helps you to become a better
person.
It is exhaustive and prescriptive as well. It will be wise
to go through this presentation over a period of time
rather complete it at one go. This will give you time to
ponder over each point and reflect at ease. I would
encourage group discussion over each slide for
diverse view points.
Happy Surfing…
This presentation is only for educative non commercial use. All photographs and art
forms illustrated are of respective individuals sources.

3. The A to Z of Soft skill basics.
J Ravi Shanker
AAttitude
BBehavior
CCommuni
ca-tion
NNegotiatio
n
OOptimism
PProfession
alism
CCoach
DDetermina
tion
EEtiquettes
PProblem
solving
PPresentation
PPersonal
Hygiene
EEthics
FFriendship
G- Group
work
QQuestion
RResponsib
i-lity
S- Social
grace
HHumor
IInterperso
nal Skills
I - Integrity
T- Time
management
UUnderstan
ding
V- Voice
ideas
JJust do it
KKnowledg
e
LLeadershi
p
WWinning
spirit
XX factor
Y- Young
at heart
MMotivation
ZZeal

4. Attitude
J Ravi Shanker
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Carry realistic self image
Keep a winning Attitude
Think positive
Talk positive
Accept and learn from criticism
Always respect others’ culture
Be practical
Keep a check on your attitude

5. Behavior
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Be nice to people around you
Be courteous / polite
Dress to the occasion
Always greet people with smile
Never be arrogant
Leave the place if you can’t fit in
Don’t argue for the sake of it
Do not over indulge

6. Communication-i
J Ravi Shanker
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Verbal Communication (Includes both spoken and written
forms)
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Non-verbal communication (Understanding Body Language)
Develop listening skills (Active, Passive and Reflective
Listening)
Refrain from negative communication
 Engage positive tone, words/verbs
 Build up the topic before you deliver
 Know the importance of ‘silence’
 Your body language should be of
acceptable standards
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7. Communication-ii
J Ravi Shanker
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Learn strategies to improve your fluency and confidence in
official /business language & local language
Develop the speaking skills to clearly express your ideas
Improve your range and accuracy in business language
Work on your accent, intonation and production of
individual sounds. Should not sound artificial.
Practice elocution skills in meetings and presentations
Write reports, letters and emails as practice
Work on effective speaking, presentation skills, public
speaking, handling questions, team presentations, and
telephone etiquette
most business communications remains confusing, ungrammatical, unfocused or
unnecessary. Focus on how to write clearly and precisely, and how to identify and
correct
common errors in grammar, usage, and sentence structure, persuasive letters,
memos,

8. Coach
J Ravi Shanker
Always try to share your learning
 Don’t discourage others
 Encourage fresher to experiment
 Encourage discussion
 Promote creativity
 Look at scope for learning
 Appreciate even smallest
achievement
 Overcome insecurities
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9. Determination
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Always be determined to achieve higher goals
Do not get distracted
Keep yourself motivated
Express confidence
Do not easily give up
Possibilities are endless
One failure is not ‘the end’
Take support of others

10. Etiquette-i
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Where ever you go, follow the rules
Always greet people with smile
Be courteous to all
Stand straight
Sit in decent posture
Never be rude to people
Do not haggle with people
While driving don’t honk too much
Don’t indulge in rash driving

11. Etiquettes-ii
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While travelling don’t throw garbage out of
window
At lift / elevator /public transport don’t push
people
Give way to elders, children and women
Keep your workstation / laptop / tab organized
While sipping coffee / tea don’t make noise
While dining wait for others to start
Don’t litter / split in public places
Don’t talk loudly on mobile / phone

12. Ethics
J Ravi Shanker
Never cause harm to public property
 Uphold country / institutional values
 Be honest to the possible extent
 Follow rules even if no one watching you
 Set principles in personal and work life
 Adhere to own value system
 Do not deviate from ethics for
short term gains
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13. Friendship
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Win friends on your way
Don’t make enemies; they eat your time
Keep regular contact with people
Greet them on special days
If you can afford, give occasional gifts
Treat them with respect
Never ignore your friends
Don’t hesitate to take help
Don’t exploit friendship

14. Group Work
J Ravi Shanker
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Know how to work in
group
Be a team player
Treat your colleagues
with respect
Motivate your
colleagues
Be assertive
Ready to confront if
needed
Always resolve
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Listen to your
colleagues
Promote team work
Invest in team building
Appreciate their
contribution
Ready to negotiate.

15. Humor
J Ravi Shanker
Have sense of humor
 Do not anger people
 Don’t belittle others in humor
 Be sensitive in your humor
 Your humor should relieve stress
 Send refreshing messages/
mails
 Don’t mock your mentor
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16. Interpersonal skills
J Ravi Shanker
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Keep good working relationship with colleagues
Always respect their opinion
If disagree, express it with dignity
Be non-judgmental
Respect confidentiality of others
Don’t gossip others’ personal life
If you can’t appreciate, stay silent
Overcome prejudice
Ready to cooperate

17. Integrity
J Ravi Shanker
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Be clear about your beliefs / values
Don’t be scared to accept mistake
Don’t lie
Don’t try to bribe
Be honest
Be courageous
Deliver what you commit

18. Just do it
J Ravi Shanker
Don’t spend too much time on thinking
 Complete the task in time to get results
 Don’t let smaller issues become bigger hurdles
 Never leave the task midway
 Roll up sleeves & rope in others
 Don’t let the fear of failure
overpower you
 Don’t get disheartened easily
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19. Knowledge
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Knowledge is nothing but common sense
Always be alert
Read/watch news regularly
Be thorough in your subject of interest
Think before you talk
Carry 360o perspective
Read books regularly
Questioning is source of
learning

20. Leadership
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See the big picture
Be a democratic leader
Involve others
Consult before decide
Show the path to others
Be open for feedback
Learn from mistakes
Lead from front
Keep members together

21. Motivation
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Motivate yourself & others
Have patience
Keep trying and never give up
Demonstrate the success
Celebrate success
Appreciate good work
Reward success
Recognize the achievement

22. Negotiation skills
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Understand the problem and actors
Don’t loose focus
Work out win-win situation
Lead / facilitate discussion to end result
Always pacify conflict
Do not overstretch dialogue
Be well mannered

23. Optimism
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Be optimistic
Never be pessimistic
Cynicism is destructive
Infuse optimism in colleagues / followers
Carry positive attitude
Believe in yourself
Trust your colleagues

24. Professionalism
J Ravi Shanker
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Respect time & resources
Be committed to task
Uphold professional values
Separate professional and personal life
Organize your work
Do not over commit
Don’t step into others role
Carry mutual respect
Don’t deviate from rules
Never violate law

25. Problem solving
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Exude confidence
Don’t celebrate problem
Instill hope in others
Seek help & cooperation
Be ready to apologize or course correction
Be creative / out of the box
Look for alternatives
Ready to accept failure
Never aggravate problem

26. Presentation
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Dress appropriately for the presentation
Keep eye contact with the audience
Modulate your voice and tone through out
Be precise and crisp in your presentation
Allow time to discuss
Keep content visually appealing
Use neutral colors
Use wit and humor cautiously
Don’t block your presentation
Involve audience

27. Personal Hygiene
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Dress well. Never look
shabby or stinky
Keep check on body
odor
Don’t over spray
perfume
Check your oral
hygiene
After using toilet make
sure its clean
Don’t poke nose in
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While coughing use
tissue
Trim hair & nails
regularly
Rehydrate yourself at
regular intervals

28. Question
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Never hesitate to question
Question to know but not to judge
Question yourself before you question others
Accept others questioning with grace
Don’t be reactive to questions
Never question with bias
Don’t get emotional
Don’t be judgmental

29. Responsibility
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Take initiative
Assume responsibility
Never shy away from responsibility
Take additional responsibilities
However, don’t over burden yourself
Be realistic about your abilities
Demonstrate your abilities

30. Social grace
J Ravi Shanker
Be sensitive to local culture
 Dress to the cultural
 Be conscious about social values
 Be conscious about environment
 Be conscious about vulnerable
 Don’t display wealth
 Be humble to others
 Be sensitive to problems
 Be careful with selection
of your words
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31. Time Management
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Multitask and prioritize your to-do
list
Always schedule your task
Stick to time schedules
Apologize if not punctual
Work to deliver task in time
Convey the delay in advance
Respect other’s time
Don’t overbook yourself
Never leave work to last hour

32. Understanding
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Understand before you conclude
Understand others position and point
Understand others limitations and
strengths
Be realistic in your expectations
Ask for some time to understand
Study various aspects
Allow benefit of doubt if needed
Check out past experiences

33. Voice ideas
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Don’t hesitate to express your views / ideas
Give voice to your thoughts
Don’t let your position restrict you form
expressing your ideas
Don’t bother about ‘what others think?’
Sharing ideas is always appreciated
Have a winning idea ? share it

34. Winning spirit
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Always carry ‘winning spirit’
Don’t carry ‘self doubt’
Some may discourage you but don’t loose your
spirit
Hurdles are part of the game.
Your winning spirit can create ‘magic’
Carry ‘never die’ attitude
Keep smiling
Encourage others not to give up

35. X factor
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Every individual is unique & special
Identify the X factor in you
Always carry the X factor with you
Be conscious and proud of it
Never let others demoralize you
Take advantage of your X factor
Your uniqueness is your strength

36. Youthful
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Always stay young at heart
Never let your age dominate you
Youthfulness is productive
Youthfulness brings happiness
You can always inspire others
Carry ability to laugh together
Take criticism with smile
Don’t hesitate to crack joke at self
Be ready to take challenge

37. Zeal
J Ravi Shanker
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Zeal or high spirit sustains your life
Have zeal to know more
Have zeal to learn at any age
Have zeal to grow
Have zeal to contribute more