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TOPdesk – Service Management SimplifiedImplementeren ineen andere kleurEen andere kijk opprocesimplementaties

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TOPdesk – Service Management SimplifiedVeranderkleurenGeel:belangen, macht,standpunt, neuzenéén kant op,onderhandelen

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TOPdesk – Service Management SimplifiedVeranderkleurenBlauw:plannen, blauwdruk,meten, sturen, eerstdenken dan doen

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TOPdesk – Service Management SimplifiedVeranderkleurenRood:mens centraal,ontwikkeling talent,prikkelen, belonen &straffen

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TOPdesk – Service Management SimplifiedVeranderkleurenGroen:leren door tedoen, motiveren,feedback, lerendeorganisatie, stapjevoor stapje

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TOPdesk – Service Management SimplifiedVeranderkleurenWit:blokkadesverwijderen,vrijheid, dromen,initiatief,zelforganisatie

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TOPdesk – Service Management SimplifiedAnekdote

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TOPdesk – Service Management SimplifiedAnekdote

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TOPdesk – Service Management Simplified

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TOPdesk – Service Management SimplifiedPriority = Impact x UrgencyCritical Primary ServiceNon Critical PrimaryServiceSupporting ServiceException Prio 1 (1) Prio 1 (1) Prio 1 (1)Production - Person Prio 3 (4) Prio 4 (5) Prio 5 (6)Production - Department Prio 2 (3) Prio 3 (4) Prio 4 (5)Production - Business Unit Prio 1 (2) Prio 2 (3) Prio 3 (4)Testing - Person Prio 6 (8) Prio 7 (8) To be plannedTesting - Department Prio 6 (7) Prio 7 (8) To be plannedTesting - Business Unit Prio 5 (6) Prio 7 (8) To be planned

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TOPdesk – Service Management Simplified

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TOPdesk – Service Management Simplified

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TOPdesk – Service Management SimplifiedTOPdeskingekleurd

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TOPdesk – Service Management SimplifiedTOPdesk geschiedenis

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TOPdesk – Service Management SimplifiedTOPdesk geschiedenis• Eerste TOPdesk verkocht in 1993

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TOPdesk – Service Management SimplifiedTOPdesk geschiedenis• Eerste TOPdesk verkocht in 1993

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TOPdesk – Service Management SimplifiedTOPdesk geschiedenis• Eerste TOPdesk verkocht in 1993

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TOPdesk – Service Management SimplifiedTOPdesk cultuur• Vlakke organisatiestructuur• Leergierigheid + durven doen• Positief kritisch• Werkplezier

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TOPdesk – Service Management SimplifiedTOPdesk cultuur

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TOPdesk – Service Management Simplified“Ik ben opnieuw verliefd geworden.”- Professor Universiteit Tilburg -TOPdesk cultuur

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TOPdesk – Service Management Simplified“Ik ben opnieuw verliefd geworden.”- Professor Universiteit Tilburg -“Dit is wel hééél anders.”- Intermediair journaliste -TOPdesk cultuur

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TOPdesk – Service Management Simplified“Ik ben opnieuw verliefd geworden.”- Professor Universiteit Tilburg -“Dit is wel hééél anders.”- Intermediair journaliste -“Jullie zijn echt dat leuke bedrijf gebleven.”- Klant op het symposium -TOPdesk cultuur

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TOPdesk – Service Management Simplified

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TOPdesk – Service Management Simplified

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TOPdesk – Service Management SimplifiedProjecteningekleurd

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TOPdesk – Service Management Simplified

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TOPdesk – Service Management Simplified

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TOPdesk – Service Management Simplified

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TOPdesk – Service Management SimplifiedPriority = Impact x UrgencyCritical Primary ServiceNon Critical PrimaryServiceSupporting ServiceException Prio 1 (1) Prio 1 (1) Prio 1 (1)Production - Person Prio 3 (4) Prio 4 (5) Prio 5 (6)Production - Department Prio 2 (3) Prio 3 (4) Prio 4 (5)Production - Business Unit Prio 1 (2) Prio 2 (3) Prio 3 (4)Testing - Person Prio 6 (8) Prio 7 (8) To be plannedTesting - Department Prio 6 (7) Prio 7 (8) To be plannedTesting - Business Unit Prio 5 (6) Prio 7 (8) To be planned

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TOPdesk – Service Management Simplified

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TOPdesk – Service Management SimplifiedWat ging er mis?

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TOPdesk – Service Management SimplifiedWat ging er mis?“Te veelblauw!”

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TOPdesk – Service Management SimplifiedWat werkt wel?

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TOPdesk – Service Management SimplifiedWat werkt wel?“Minder blauw!”

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TOPdesk – Service Management SimplifiedService Ontwikkel Model

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TOPdesk – Service Management SimplifiedService Ontwikkel Model

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TOPdesk – Service Management SimplifiedService Ontwikkel ModelNiveau 1:Aantal processen binnen deservice organisatie

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TOPdesk – Service Management SimplifiedService Ontwikkel ModelVariabele 1:Aantal processen binnen deservice organisatieVariabele 2:Volwassenheid van deprocessen binnen de serviceorganisatie

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TOPdesk – Service Management SimplifiedService Ontwikkel Model

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TOPdesk – Service Management Simplified

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TOPdesk – Service Management Simplified

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TOPdesk – Service Management Simplified

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TOPdesk – Service Management Simplified

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TOPdesk – Service Management SimplifiedFeedback