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Design thinking for workplace change

For a Knowledge Management Round Table, Melbourne. An exploration workshop into using design thinking to support workplace change coupled with digital technologies.

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Design thinking for workplace change

  1. 1. Design Thinking for Workplace Change Julie Lindsay julie@flatconnections.com
  2. 2. Meet Julie Lindsay….. Global Innovator Leader, Author, Digital Learning Design Consultant MA Educational Technology Leadership EdD Student, University of Southern Queensland Adjunct Lecturer, Charles Sturt University, Faculty of Education Apple Distinguished Educator Google Certified Teacher Director, Learning Confluence Pty Ltd Founder, Flat Connections @julielindsay | #flatconnections | @flatconnections | about.me/julielindsay
  3. 3. Today’s Discussion….. Part 1 Workplace change Part 2 Digital technologie s Part 3 Design thinking
  4. 4. Workplace change
  5. 5. Culture of change
  6. 6. Stakeholders: Identification and empowerment
  7. 7. Communication
  8. 8. Idea exchange – Knowledge building
  9. 9. When we change the way we communicate, we change society Clay Shirky, Here comes everybody
  10. 10. Digital Technologies
  11. 11. Beyond email……
  12. 12. Sharing ideas online
  13. 13. Cloud Computing
  14. 14. New Collaborations…..
  15. 15. “[C]ollaborative production is simple: no one person can take credit for what gets created, and the project could not come into being without the participation of many.” Clay Shirky, Here comes everybody
  16. 16. Visible Thinking
  17. 17. Knowledge repositories
  18. 18. How to implement new technologies?
  19. 19. Design Thinking
  20. 20. Learning about the audience for whom you are designing Redefining and focusing questions based on insights from the empathy stage Brainstorming and coming up with creative solutions Building a representation of one or more ideas to show to others Return to original user group and test ideas for feedback Design Thinking Cycle
  21. 21. EMPATHY What is it? To create meaningful innovations you need to know your users and care about their lives What does it look like? Observe, engage, watch, listen Inquiry and conversations Exploration of ideas and attitudes Understand workflow and work patterns
  22. 22. Empathy in Action
  23. 23. Empathy for new digital technologies • Survey • Focus groups • Find out what the needs are – Communication – Collaboration – Sharing – Storing – Potential training
  24. 24. Discussion Part 1: Empathy Building Scenario: • The organisation needs better communication and collaboration platforms • Who are the stakeholders? How will you involve them in this process? • What is the situation now? • Question, inquire, build understanding……… EMPATHY How will you build empathy for change?
  25. 25. What is it? Framing the right problem is the only way to create the right solution What does it look like? Brainstorm ideas to identify the problem Define the problem and its importance Provide evidence of significance Reframe the problem for clarity
  26. 26. Define in Action
  27. 27. Define in Action
  28. 28. Discussion Part 2: Define the problem Task: • What is the issue? Why is it important? • Who is it a problem for? • What evidence do you have this is a significant problem? • Can you think of this problem in a different way? Can you clearly define the problem?
  29. 29. What is it? It’s not about coming up with the ‘right’ idea it’s about generating the broadest range of possibilities What does it look like? Brainstorm ideas for a range of solutions Use ‘yes and’ rather then ‘yes but’ Generate ideas fast “How might we……”
  30. 30. How might we……. Template: How Might We ACTION WHAT for WHOM in order to CHANGE SOMETHING Example: How might we bridge the disconnect between culture and technology for members of the organisation in order to improve communication
  31. 31. Discussion Part 3: Create Solutions Task: • Can you create a ‘How might we’ sentence? “How Might We ACTION WHAT for WHOM in order to CHANGE SOMETHING” • What are authentic solutions? What are other solutions? • What does the research reveal? • In what way are digital technologies the key? • Can you ‘Pitch’ ideas for feedback? Can you come up with ideas for solutions?
  32. 32. Activity: The Perfect Pitch Pitch one viable idea/solution for feedback Elevator pitch strategies: ● Identify stakeholders ● Make them CARE ● Leave them wanting more ● Have a 'call to action'
  33. 33. Ideate in Action The ‘Pitch’ (small group)
  34. 34. Ideate in Action The ‘Pitch’ (large group)
  35. 35. What is it? Build to think, test to learn Design the solution What does it look like? Build a representation of one or more ideas to show to others What will the final product or implementation look like?
  36. 36. Prototype – Design the Solution • Design and plan outcomes – Who, What, How, Where, When, Why • Communicate and share the solution • Consider implementation options – Trial – Pilot
  37. 37. Discussion Part 4: Create Solutions Task: • What will the final product look like? • How will you communicate and implement this? Can you design and communicate a solution?
  38. 38. What is it? An opportunity to learn about your problem and your users What does it look like? Verbal feedback Online documentation Survey material
  39. 39. Feedback in Action Use of ‘Thinking Hats’ Feedback and reflection should be part of every stage of the design thinking process – not only at the end of the cycle.
  40. 40. Discussion Part 5: Generate Feedback Task: • What type of feedback do you need? • Who will provide this feedback? How? • What different ‘hats’ or lenses will you use? How will you gather and use feedback?
  41. 41. Learning about the audience for whom you are designing Redefining and focusing questions based on insights from the empathy stage Brainstorming and coming up with creative solutions Building a representation of one or more ideas to show to others Return to original user group and test ideas for feedback Design Thinking Cycle
  42. 42. THREE things to consider……. http://www.flickr.com/photos/hfiguiere/4802869688
  43. 43. Design thinking is a mindset and a skillset
  44. 44. Design thinking is an inclusive process that can be used in many different situations
  45. 45. Implement design thinking for organisational change and strategic planning objectives
  46. 46. http://flatconnections.com Julie Lindsay: julie@flatconnections.com Design thinking, Knowledge management, Digital technologies

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