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What is Visible at Eye
       Level?
     VAEL (Visible At Eye Level)

            Mary Payton
   Security visible everywhere
    ◦ Minimal barriers between tellers and customers
    ◦ No photos allowed
 No music
 Waiting in the long line? Tea and
  Crumpets? Sure!

   VAEL: Friendly tellers and advertisements



Bank of America
   Security visible everywhere
    ◦ Inch thick Plexiglass between tellers and
      customers
    ◦ No photos allowed
   Line/life is short, can’t wait to leave

   VAEL: My own reflection in the Plexiglass




Wells Fargo Bank
 Music from the 60’s
 Crowded shelves
 Beware of Grandmas on a mission!



 VAEL (for Children): Candy and Sweet
  Cereal
 VAEL (for Adults): Steak and Metamucil




Smith’s Grocery Store
 Noise from barking dogs, croaking
  parrots, and bubbles from fish tanks
 Crowded shelves and Crowded aisles
  (Owners and their dogs)

 VAEL (for Adults): Premium toys and food
 VAEL (for Dogs): Dog toys and packaged
  treats




PetSmart Pet Store
 Bright lights
 Warehouse atmosphere
 Music from 2000’s


 VAEL (for adults): Shoes everywhere!
 VAEL (for children dragged along): Boring
  boxes




DSW Shoe Store
   Bright lights
   Warehouse atmosphere
   Smells like Christmas
   Music from 60’s and 70’s, covers not original

   VAEL (for Adults): the most expensive yarns
    and products
   VAEL (for Children): coloring books and
    cheap toys



JoAnn’s Fabric Store

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What is visible at eye level

  • 1. What is Visible at Eye Level? VAEL (Visible At Eye Level) Mary Payton
  • 2. Security visible everywhere ◦ Minimal barriers between tellers and customers ◦ No photos allowed  No music  Waiting in the long line? Tea and Crumpets? Sure!  VAEL: Friendly tellers and advertisements Bank of America
  • 3. Security visible everywhere ◦ Inch thick Plexiglass between tellers and customers ◦ No photos allowed  Line/life is short, can’t wait to leave  VAEL: My own reflection in the Plexiglass Wells Fargo Bank
  • 4.  Music from the 60’s  Crowded shelves  Beware of Grandmas on a mission!  VAEL (for Children): Candy and Sweet Cereal  VAEL (for Adults): Steak and Metamucil Smith’s Grocery Store
  • 5.  Noise from barking dogs, croaking parrots, and bubbles from fish tanks  Crowded shelves and Crowded aisles (Owners and their dogs)  VAEL (for Adults): Premium toys and food  VAEL (for Dogs): Dog toys and packaged treats PetSmart Pet Store
  • 6.  Bright lights  Warehouse atmosphere  Music from 2000’s  VAEL (for adults): Shoes everywhere!  VAEL (for children dragged along): Boring boxes DSW Shoe Store
  • 7. Bright lights  Warehouse atmosphere  Smells like Christmas  Music from 60’s and 70’s, covers not original  VAEL (for Adults): the most expensive yarns and products  VAEL (for Children): coloring books and cheap toys JoAnn’s Fabric Store